BentoBox Reviews
25 Review(s)
softwareOverall Rating
4.4
25 Review(s)
Rating Distribution
5
(19)
4
(2)
3
(1)
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
25 Review(s)
Rating Distribution
5
(19)
4
(2)
3
(1)
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Great company
Great company
Pros
Setting up our site was not time consuming process and there were no issues. Moreover it is quite easy to use.
Cons
I desired to have both a mobile app and a website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Restaurants, 11-50 employees
More than a year
May 2024
BentoBox Review
BentoBox Review
Pros
I am very much impressed by how user-friendly it is. The Media Gallery feature, along with the ability to center the photos is highly useful. The overall layout and options provided for the website serve as an excellent starting point. The feature that allows editing the HTML of the templates adds valuable customization options.
Cons
There are a few minor issues that bother me. It would be great if I could crop photos after uploading them, not just during the uploading process. Additionally, having a feature to preview the website's appearance on mobile devices, not just on the desktop, would be useful.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Sasha
Hospitality, 500+ employees
Less than a year
July 2023
Just Don't Get Involved!
Just Don't Get Involved!
Pros
I have no nothing good to say about this platform.
Cons
BentoBox software provide very little value for the money. The customer service is terrible, and their online ordering platform is prone to chargebacks.
Ease of use
10
Value for money
2
Customer Support
2
Functionality
2
Stephen
Food & Beverages, 1-10 employees
Less than 6 months
April 2023
Terrible Customer Service
Terrible Customer Service
Pros
BentoBox software is factastic software. It's setup process was also extremely simple.
Cons
I was a big fan of the product and wanted to continue using it. However, in the beginning I was sold the product at one price but ended up being billed a lot more then I should. When I contacted them to resolve the issue, their customer service was undoubtedly the most confusing and terrible I have ever encountered. It took over a month to finally cancel my subscription, and I am still trying to obtain refunds for incorrectly billed charges. I highly recommend everyone to consider everything once keeping in mind the terrible customer service, and it's advisable to save all email communication as evidence.
Ease of use
10
Value for money
4
Customer Support
3
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
August 2022
Great if you know what you need and aren't tech-savvy
Great if you know what you need and aren't tech-savvy
Pros
BentoBox is as user-friendly as any other drag-n-drop website builder. The built-in software integrations, including Google Tag Manager and Analytics, are highly useful. What sets them apart is their exceptional support. Over the three years I've used BentoBox for three websites, their customer service has been prompt, thorough, and personable.
Cons
This limitation may not affect everyone: there are significant restrictions on making advanced changes to your site. You can't access the source code yourself, there's no marketplace for plugins, and if you don't see a specific option in the visual editor, chances are you can't do it. However, if you're not technically inclined and simply want to get a website up and running, this limitation isn't a concern because of the exceptional support they provide. Just let them know what you want and they will work on it until you are satisfied.
Ease of use
6
Value for money
4
Customer Support
10
Functionality
6
Henry
Restaurants, 51-100 employees
More than a year
July 2021
Websiter builder for restaurants
Websiter builder for restaurants
Pros
Currently, I am using BentoBox to build my website. It's very user-friendly and the customer service is excellent. Whenever my boss has questions, I direct him to their customer service. Modifying menus is also not a problem with BentoBox.
Cons
I didn't come across many negatives. The price is definitely high, but honestly it's worth every penny. It saves you from the headache.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Tsagaan
Food & Beverages, 1-10 employees
Less than a year
April 2021
Worse customer service ever
Worse customer service ever
Pros
I had hoped that my website would be built within a month. Unfortunately, a month has passed, and I've already paid for the membership without receiving the completed website. It's quite disappointing and feels like a joke.
Cons
This company is the worst I've encountered so far. Take your business elsewhere.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jorge
Consumer Services, 1-10 employees
Less than 6 months
February 2020
Great Service
Great Service
Pros
I use it daily, and it's incredibly easy to use. I frequently update our website, and it's one of the simplest website builders I've ever used.
Cons
I genuinely have nothing negative to say about it. Bentobox took over our website a year ago and has been helpful whenever I needed assistance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
angie
Food & Beverages, 11-50 employees
Less than a year
January 2020
Terrible company to deal with
Terrible company to deal with
Pros
BentoBox software was well-advertised, and its functions were good. It is the best and simple.
Cons
The design turned out to be quite different from what I had requested.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
cengiz
Restaurants, 11-50 employees
Less than 6 months
January 2020
Fabulous New Site
Fabulous New Site
Pros
When searching for a new website, my primary criteria were beauty and ease of learning and editing for anyone. BentoBox is an excellent choice because the backend is logically structured and easy to learn, resulting in a beautiful finished product.
Cons
I absolutely love this product. I have no complaints whatsoever. I even felt like the company found a solution specifically tailored for our restaurant-hotel combination.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelsea
Hospitality, 11-50 employees
Less than 6 months
November 2018
Great Platform
Great Platform
Pros
Making modifications and updates is so simple for me now. Moreover it is easy to use.
Cons
Occasionally, there are a few glitches, but the support team resolves them quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Restaurants, 1-10 employees
More than a year
November 2018
BentoBox fills a huge need in the restaurant industry
BentoBox fills a huge need in the restaurant industry
Pros
As a restaurant operator, BentoBox provides me with a simple and versatile website platform. Navigating the back end of my website is simple, and I can make changes quickly and hassle-free. Their technology includes built-in SEO tools that make digital marketing easier. The staff at BentoBox is clear, organized, keeps their word and is pretty good to work with.
Cons
Regarding BentoBox I have no issues to report. They provide a fantastic product that is perfectly suited to the needs of the hospitality industry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dan
Hospitality, 101-500 employees
Less than a year
September 2018
Looks great; easy to use
Looks great; easy to use
Pros
The websites have an impressive appearance, and updating the content is a piece of cake. Whenever we have something to communicate, we can directly reach our audience.
Cons
I don't find the navigation tools behind the scenes particularly intuitive. Also I often feel like I am spending so much time of mine searching for the right box.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew
Hospitality, 101-500 employees
More than a year
September 2018
Bento box Rocks
Bento box Rocks
Pros
The design work is absolutely stunning. No matter what style you're looking for, they have something that will suit your needs.
Cons
Honestly, there isn't anything I didn't like!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kristen
Marketing and Advertising, 1-10 employees
Less than 6 months
September 2018
Every restaurant should be on BentoBox!
Every restaurant should be on BentoBox!
Pros
BentoBox software is incredibly easy to use regardless of your level of tech-savviness. It's a great platform for anyone. The entire team at BentoBox is highly responsive and helpful. They go above and beyond to ensure your brand is well-represented on a beautiful, clean website.
Cons
There really aren't many cons. This platform is perfectly designed for restaurants.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madeline
Restaurants, 11-50 employees
Less than a year
August 2018
Easy to use website
Easy to use website
Pros
Being a busy restaurant, we don't have the time to create a hip, updated website from scratch. BentoBox was the perfect solution for us. From our initial contact to the finished product, we have been extremely satisfied.
Cons
So far, I haven't encountered any issues. We are extremely satisfied with BentoBox.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelsey
Food & Beverages, 11-50 employees
Less than 6 months
August 2018
Catering website
Catering website
Pros
I am really happy with the professional look of my site, credit goes to BentoBox. Furthermore I love the fact that how easy it is to use.
Cons
BentoBox software demands a little time in order to use it properly to but it's definitely user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Food & Beverages, 1-10 employees
Less than a year
August 2018
Perfect option for Restaurants
Perfect option for Restaurants
Pros
BentoBox focuses exclusively on restaurants, which makes managing a website an efficient and simple task. The websites they produce are stunning and seamlessly integrate with various restaurant-related social media and service platforms. Their customer service is incredibly responsive and they regularly introduce new features.
Cons
Nothing at all. The price is reasonable considering the quality of the site they build.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Restaurants, 51-100 employees
More than a year
August 2018
Amazing and Easy to use!
Amazing and Easy to use!
Pros
I love how extremely user-friendly and intuitive the software is. There's virtually no learning curve. I have full control over my website's content and can attract the right clients for my business. The ability to make edits whenever I want, whether it's daily, weekly, monthly, or any time I have internet access, is fantastic.
Cons
I haven't found anything I dislike yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dimitrios
Restaurants, 11-50 employees
Less than a year
August 2018
Great Customer Service, Easy to Use
Great Customer Service, Easy to Use
Pros
BentoBox software is very user-friendly, and if there's an issue, I can quickly get assistance through their chat support instead of having to make a phone call.
Cons
It should be made easier to view the photo specifications for each page type. When the site is delivered, you don't receive the photo specs (although the site generally compresses the images quite well for you). It would be nice to have the optimal image size clearly stated (perhaps next to the upload button or in a document after site delivery) so that you don't have to guess and later discover that an uploaded image won't work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cristina
Hospitality, 500+ employees
Less than a year
August 2018
Ease of Use and Customizable
Ease of Use and Customizable
Pros
The ease of use on the back end is incredible and the design process was both enjoyable and easily understandable.
Cons
Some of the reports are limited. Certain structures cannot be changed without incurring additional costs. Additionally, the gift card register is clunky and lacks detailed information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Margaret
Hospitality, 11-50 employees
Less than a year
August 2018
A great option for our company
A great option for our company
Pros
I like the fact that I can easily add new locations or update menu information.
Cons
We recently encountered an issue with the gift card sales option where a charge turned out to be fraudulent. Someone ordered a gift card and received it electronically. However, the cardholder claimed that she hadn't authorized the card. We had evidence that it was being used by someone else, including video footage and receipts. Despite this, the cardholder received a refund, while we were left out of the original amount and the amount the person had already spent on the card. So, I mentioned all of this to express my wish for more verification on the ordering side or some mechanism that could have helped us avoid such situations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Deborah
Food & Beverages, 51-100 employees
Less than a year
August 2018
Way ahead of the pack
Way ahead of the pack
Pros
Almost immediately, I noticed an increase in traffic and revenue.
Cons
The start-up process is lengthy, but it's definitely worth the wait.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Luke
Food & Beverages, 11-50 employees
Less than a year
August 2018
Restaurant website
Restaurant website
Pros
The site looks great, and it's easy to use and update. It's the perfect fit for restaurants.
Cons
Thus far, I haven't come across any negatives, so there's nothing that I don't like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Restaurants, 11-50 employees
Less than a year
August 2018
Making lives so much easier!
Making lives so much easier!
Pros
BentoBox software is great and saves me a significant amount of time in my day-to-day routine.
Cons
I don't have any complaints about the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ariane
Hospitality, 51-100 employees
Less than a year
August 2018
Filters
Sort by:
Great company
Great company
Pros
Setting up our site was not time consuming process and there were no issues. Moreover it is quite easy to use.
Cons
I desired to have both a mobile app and a website.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Restaurants, 11-50 employees
More than a year
May 2024
BentoBox Review
BentoBox Review
Pros
I am very much impressed by how user-friendly it is. The Media Gallery feature, along with the ability to center the photos is highly useful. The overall layout and options provided for the website serve as an excellent starting point. The feature that allows editing the HTML of the templates adds valuable customization options.
Cons
There are a few minor issues that bother me. It would be great if I could crop photos after uploading them, not just during the uploading process. Additionally, having a feature to preview the website's appearance on mobile devices, not just on the desktop, would be useful.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Sasha
Hospitality, 500+ employees
Less than a year
July 2023
Just Don't Get Involved!
Just Don't Get Involved!
Pros
I have no nothing good to say about this platform.
Cons
BentoBox software provide very little value for the money. The customer service is terrible, and their online ordering platform is prone to chargebacks.
Ease of use
10
Value for money
2
Customer Support
2
Functionality
2
Stephen
Food & Beverages, 1-10 employees
Less than 6 months
April 2023
Terrible Customer Service
Terrible Customer Service
Pros
BentoBox software is factastic software. It's setup process was also extremely simple.
Cons
I was a big fan of the product and wanted to continue using it. However, in the beginning I was sold the product at one price but ended up being billed a lot more then I should. When I contacted them to resolve the issue, their customer service was undoubtedly the most confusing and terrible I have ever encountered. It took over a month to finally cancel my subscription, and I am still trying to obtain refunds for incorrectly billed charges. I highly recommend everyone to consider everything once keeping in mind the terrible customer service, and it's advisable to save all email communication as evidence.
Ease of use
10
Value for money
4
Customer Support
3
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
August 2022
Great if you know what you need and aren't tech-savvy
Great if you know what you need and aren't tech-savvy
Pros
BentoBox is as user-friendly as any other drag-n-drop website builder. The built-in software integrations, including Google Tag Manager and Analytics, are highly useful. What sets them apart is their exceptional support. Over the three years I've used BentoBox for three websites, their customer service has been prompt, thorough, and personable.
Cons
This limitation may not affect everyone: there are significant restrictions on making advanced changes to your site. You can't access the source code yourself, there's no marketplace for plugins, and if you don't see a specific option in the visual editor, chances are you can't do it. However, if you're not technically inclined and simply want to get a website up and running, this limitation isn't a concern because of the exceptional support they provide. Just let them know what you want and they will work on it until you are satisfied.
Ease of use
6
Value for money
4
Customer Support
10
Functionality
6
Henry
Restaurants, 51-100 employees
More than a year
July 2021
Websiter builder for restaurants
Websiter builder for restaurants
Pros
Currently, I am using BentoBox to build my website. It's very user-friendly and the customer service is excellent. Whenever my boss has questions, I direct him to their customer service. Modifying menus is also not a problem with BentoBox.
Cons
I didn't come across many negatives. The price is definitely high, but honestly it's worth every penny. It saves you from the headache.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Tsagaan
Food & Beverages, 1-10 employees
Less than a year
April 2021
Worse customer service ever
Worse customer service ever
Pros
I had hoped that my website would be built within a month. Unfortunately, a month has passed, and I've already paid for the membership without receiving the completed website. It's quite disappointing and feels like a joke.
Cons
This company is the worst I've encountered so far. Take your business elsewhere.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jorge
Consumer Services, 1-10 employees
Less than 6 months
February 2020
Great Service
Great Service
Pros
I use it daily, and it's incredibly easy to use. I frequently update our website, and it's one of the simplest website builders I've ever used.
Cons
I genuinely have nothing negative to say about it. Bentobox took over our website a year ago and has been helpful whenever I needed assistance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
angie
Food & Beverages, 11-50 employees
Less than a year
January 2020
Terrible company to deal with
Terrible company to deal with
Pros
BentoBox software was well-advertised, and its functions were good. It is the best and simple.
Cons
The design turned out to be quite different from what I had requested.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
cengiz
Restaurants, 11-50 employees
Less than 6 months
January 2020
Fabulous New Site
Fabulous New Site
Pros
When searching for a new website, my primary criteria were beauty and ease of learning and editing for anyone. BentoBox is an excellent choice because the backend is logically structured and easy to learn, resulting in a beautiful finished product.
Cons
I absolutely love this product. I have no complaints whatsoever. I even felt like the company found a solution specifically tailored for our restaurant-hotel combination.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelsea
Hospitality, 11-50 employees
Less than 6 months
November 2018
Great Platform
Great Platform
Pros
Making modifications and updates is so simple for me now. Moreover it is easy to use.
Cons
Occasionally, there are a few glitches, but the support team resolves them quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Restaurants, 1-10 employees
More than a year
November 2018
BentoBox fills a huge need in the restaurant industry
BentoBox fills a huge need in the restaurant industry
Pros
As a restaurant operator, BentoBox provides me with a simple and versatile website platform. Navigating the back end of my website is simple, and I can make changes quickly and hassle-free. Their technology includes built-in SEO tools that make digital marketing easier. The staff at BentoBox is clear, organized, keeps their word and is pretty good to work with.
Cons
Regarding BentoBox I have no issues to report. They provide a fantastic product that is perfectly suited to the needs of the hospitality industry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dan
Hospitality, 101-500 employees
Less than a year
September 2018
Looks great; easy to use
Looks great; easy to use
Pros
The websites have an impressive appearance, and updating the content is a piece of cake. Whenever we have something to communicate, we can directly reach our audience.
Cons
I don't find the navigation tools behind the scenes particularly intuitive. Also I often feel like I am spending so much time of mine searching for the right box.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew
Hospitality, 101-500 employees
More than a year
September 2018
Bento box Rocks
Bento box Rocks
Pros
The design work is absolutely stunning. No matter what style you're looking for, they have something that will suit your needs.
Cons
Honestly, there isn't anything I didn't like!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kristen
Marketing and Advertising, 1-10 employees
Less than 6 months
September 2018
Every restaurant should be on BentoBox!
Every restaurant should be on BentoBox!
Pros
BentoBox software is incredibly easy to use regardless of your level of tech-savviness. It's a great platform for anyone. The entire team at BentoBox is highly responsive and helpful. They go above and beyond to ensure your brand is well-represented on a beautiful, clean website.
Cons
There really aren't many cons. This platform is perfectly designed for restaurants.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madeline
Restaurants, 11-50 employees
Less than a year
August 2018
Easy to use website
Easy to use website
Pros
Being a busy restaurant, we don't have the time to create a hip, updated website from scratch. BentoBox was the perfect solution for us. From our initial contact to the finished product, we have been extremely satisfied.
Cons
So far, I haven't encountered any issues. We are extremely satisfied with BentoBox.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelsey
Food & Beverages, 11-50 employees
Less than 6 months
August 2018
Catering website
Catering website
Pros
I am really happy with the professional look of my site, credit goes to BentoBox. Furthermore I love the fact that how easy it is to use.
Cons
BentoBox software demands a little time in order to use it properly to but it's definitely user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Food & Beverages, 1-10 employees
Less than a year
August 2018
Perfect option for Restaurants
Perfect option for Restaurants
Pros
BentoBox focuses exclusively on restaurants, which makes managing a website an efficient and simple task. The websites they produce are stunning and seamlessly integrate with various restaurant-related social media and service platforms. Their customer service is incredibly responsive and they regularly introduce new features.
Cons
Nothing at all. The price is reasonable considering the quality of the site they build.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Restaurants, 51-100 employees
More than a year
August 2018
Amazing and Easy to use!
Amazing and Easy to use!
Pros
I love how extremely user-friendly and intuitive the software is. There's virtually no learning curve. I have full control over my website's content and can attract the right clients for my business. The ability to make edits whenever I want, whether it's daily, weekly, monthly, or any time I have internet access, is fantastic.
Cons
I haven't found anything I dislike yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dimitrios
Restaurants, 11-50 employees
Less than a year
August 2018
Great Customer Service, Easy to Use
Great Customer Service, Easy to Use
Pros
BentoBox software is very user-friendly, and if there's an issue, I can quickly get assistance through their chat support instead of having to make a phone call.
Cons
It should be made easier to view the photo specifications for each page type. When the site is delivered, you don't receive the photo specs (although the site generally compresses the images quite well for you). It would be nice to have the optimal image size clearly stated (perhaps next to the upload button or in a document after site delivery) so that you don't have to guess and later discover that an uploaded image won't work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cristina
Hospitality, 500+ employees
Less than a year
August 2018
Ease of Use and Customizable
Ease of Use and Customizable
Pros
The ease of use on the back end is incredible and the design process was both enjoyable and easily understandable.
Cons
Some of the reports are limited. Certain structures cannot be changed without incurring additional costs. Additionally, the gift card register is clunky and lacks detailed information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Margaret
Hospitality, 11-50 employees
Less than a year
August 2018
A great option for our company
A great option for our company
Pros
I like the fact that I can easily add new locations or update menu information.
Cons
We recently encountered an issue with the gift card sales option where a charge turned out to be fraudulent. Someone ordered a gift card and received it electronically. However, the cardholder claimed that she hadn't authorized the card. We had evidence that it was being used by someone else, including video footage and receipts. Despite this, the cardholder received a refund, while we were left out of the original amount and the amount the person had already spent on the card. So, I mentioned all of this to express my wish for more verification on the ordering side or some mechanism that could have helped us avoid such situations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Deborah
Food & Beverages, 51-100 employees
Less than a year
August 2018
Way ahead of the pack
Way ahead of the pack
Pros
Almost immediately, I noticed an increase in traffic and revenue.
Cons
The start-up process is lengthy, but it's definitely worth the wait.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Luke
Food & Beverages, 11-50 employees
Less than a year
August 2018
Restaurant website
Restaurant website
Pros
The site looks great, and it's easy to use and update. It's the perfect fit for restaurants.
Cons
Thus far, I haven't come across any negatives, so there's nothing that I don't like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Restaurants, 11-50 employees
Less than a year
August 2018
Making lives so much easier!
Making lives so much easier!
Pros
BentoBox software is great and saves me a significant amount of time in my day-to-day routine.
Cons
I don't have any complaints about the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ariane
Hospitality, 51-100 employees
Less than a year
August 2018