Last Updated
Overview
Helix Retail software integrates sales, multi-branch inventory, and customer management into a unified system. However, its extensive features may require a learning period for new users. With transaction-level customer relationship management (CRM) and action-focused dashboards, Helix enhances operational efficiency and customer service.
Overall Rating
Based on 5 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Helix Retail Specifications
- Sales Orders
- Invoicing
- Sales Tracking
- Customer Management
What Is Helix Retail?
Helix Retail is a comprehensive management system tailored for retailers in various sectors. It addresses challenges like complex inventory oversight, multi-branch coordination, and customer relationship management. By integrating these functions, Helix streamlines operations, enhances decision-making, and improves customer satisfaction. Its specialization offers a competitive edge over generic solutions, making it a valuable asset for retailers seeking efficiency and growth.
Helix Retail Pricing
Helix Retail Integrations
The software seamlessly integrates with different popular business applications, including:
- Xero
- Verifone
- Microsoft Power BI
- NZPOST
Who Is Helix Retail For?
The software is designed specifically for three industries:
- Flooring retailers
- Appliance retailers
- Furniture retailers
Is Helix Retail Right For You?
Helix Retail software helps businesses improve efficiency, manage inventory seamlessly, and enhance customer relationships. It streamlines operations across multiple locations, reduces manual work, and supports data-driven decision-making. For retailers seeking a reliable, industry-focused solution, the software offers a well-rounded approach to growth and operational success.
Still not sure if Helix Retail is right for you? Get in touch with our customer support team at (661) 384-7070, and they will guide you towards a confident decision.
Helix Retail Features
Invoicing
Helix Retail's invoicing system streamlines sales transactions, ensuring accuracy and efficiency. By integrating with inventory and customer data, it minimizes manual errors and accelerates payment processes, enhancing cash flow and financial management. This seamless approach supports better decision-making and operational efficiency.
Point of Sale (POS)
The Helix Retail POS feature engages customers through various devices, including screens, tablets, and smartphones. It provides real-time information on stock availability and pricing, facilitating informed purchasing decisions. This accessibility enhances customer experience and supports sales staff in closing deals effectively.
Intelligent Reporting
The software’s intelligent reporting offers critical business insights by analyzing customer behavior and sales trends. This data-driven approach enables retailers to build scalable sales strategies, optimize inventory, and improve overall business performance. Timely, actionable reports support informed decision-making.
Delivery Management
The delivery management feature exceeds customer expectations by coordinating deliveries and collections efficiently. Integrated CRM at the transaction level ensures follow-ups are maintained, even when staff are unavailable, maintaining high customer service standards and satisfaction.
Inventory Management
Helix's inventory management enables real-time tracking and prioritization of products. It ensures core stock availability and facilitates timely special orders, meeting customer demands effectively. This system supports optimal stock levels, reducing overstocking or stockouts and enhancing profitability.
Pros And Cons of Helix Retail
Pros
Tailored for multi-branch and department store retailers
Optimized for high-value or specialized products
Fast and detailed Windows environment
Customizable views to suit user preferences
Optimized web apps for phones and tablets
Cons
Minimum 20 terminal system requirement
The initial setup can be complex
Requires a dedicated server for optimal performance
Helix Retail Reviews
Total 5 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Retail, 51-100 employees
More than a year
“Works well for our business”
Pros
Being able to talk directly to the team that built Helix and have them make custom changes for our business has proven very beneficial for us. I also love that I can suggest improvements to the system and they are always working on making it better.
Cons
At times the delays in development frustrates me a bit.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Construction, 1-10 employees
Less than a year
“Has everything we were looking for”
Pros
It has everything in one place from sampling and quotes to the installation diary and invoicing. Also I find it quite user friendly and it comes with the best reporting features. Plus they are always upgrading the system and the team actually listens to our upgrade requests.
Cons
Some of the item names are not the most practical, but I get used to them quickly. So it is really not a big deal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 11-50 employees
More than a year
“Great reporting tools”
Pros
The reporting system is amazing. It also makes things easy for me to manage and gives the sales team real time information. They are constantly updating the system based on customer feedback.
Cons
How to do imports was not easy to learn and on top of that it has to be done correctly to get the uploads working. But later it all makes sense once we get the hang of it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What types of pricing plans does Helix Retail offer?
Helix Retail pricing depends on business needs. Users can also get a custom quote to suit their preferences.
What other apps does Helix Retail integrate with?
Helix Retail integrates with Xero, Verifone, and NZPOST.
What language does Helix Retail support?
The platform primarily supports English.
What level of support does Helix Retail offer?
Helix Retail software offers phone and email support.
Does Helix Retail offer an API?
The information about the software’s API is not available.
Who are the typical users of Helix Retail software?
The software is used by flooring, furniture, and appliance retailers.
Does Helix Retail have a mobile app?
Yes, Helix Retail has a mobile app.