Last Updated

Overview

Helix Retail software integrates sales, multi-branch inventory, and customer management into a unified system. However, its extensive features may require a learning period for new users. With transaction-level customer relationship management (CRM) and action-focused dashboards, Helix enhances operational efficiency and customer service.

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Overall Rating

Based on 5 users reviews

5

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

Helix Retail Specifications

Sales Orders

Invoicing

Sales Tracking

Customer Management

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What Is Helix Retail?

Helix Retail is a comprehensive management system tailored for retailers in various sectors. It addresses challenges like complex inventory oversight, multi-branch coordination, and customer relationship management. By integrating these functions, Helix streamlines operations, enhances decision-making, and improves customer satisfaction. Its specialization offers a competitive edge over generic solutions, making it a valuable asset for retailers seeking efficiency and growth.

Helix Retail Pricing

Helix Retail cost will vary according to the different requirements of businesses. Users can request a quote for the most suitable plan.

Helix Retail Integrations

The software seamlessly integrates with different popular business applications, including:

  • Xero
  • Verifone
  • Microsoft Power BI
  • NZPOST
Schedule a free Helix Retail demo to learn more about its integrations.

Who Is Helix Retail For?

The software is designed specifically for three industries:

  • Flooring retailers
  • Appliance retailers
  • Furniture retailers

Is Helix Retail Right For You?

Helix Retail software helps businesses improve efficiency, manage inventory seamlessly, and enhance customer relationships. It streamlines operations across multiple locations, reduces manual work, and supports data-driven decision-making. For retailers seeking a reliable, industry-focused solution, the software offers a well-rounded approach to growth and operational success.

Still not sure if Helix Retail is right for you? Get in touch with our customer support team at (661) 384-7070, and they will guide you towards a confident decision.

Helix Retail Features

Helix Retail's invoicing system streamlines sales transactions, ensuring accuracy and efficiency. By integrating with inventory and customer data, it minimizes manual errors and accelerates payment processes, enhancing cash flow and financial management. This seamless approach supports better decision-making and operational efficiency.

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The Helix Retail POS feature engages customers through various devices, including screens, tablets, and smartphones. It provides real-time information on stock availability and pricing, facilitating informed purchasing decisions. This accessibility enhances customer experience and supports sales staff in closing deals effectively.

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The software’s intelligent reporting offers critical business insights by analyzing customer behavior and sales trends. This data-driven approach enables retailers to build scalable sales strategies, optimize inventory, and improve overall business performance. Timely, actionable reports support informed decision-making.

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The delivery management feature exceeds customer expectations by coordinating deliveries and collections efficiently. Integrated CRM at the transaction level ensures follow-ups are maintained, even when staff are unavailable, maintaining high customer service standards and satisfaction.

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Helix's inventory management enables real-time tracking and prioritization of products. It ensures core stock availability and facilitates timely special orders, meeting customer demands effectively. This system supports optimal stock levels, reducing overstocking or stockouts and enhancing profitability.

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Pros And Cons of Helix Retail

Pros

  • Tailored for multi-branch and department store retailers

  • Optimized for high-value or specialized products

  • Fast and detailed Windows environment

  • Customizable views to suit user preferences

  • Optimized web apps for phones and tablets

Cons

  • Minimum 20 terminal system requirement

  • The initial setup can be complex

  • Requires a dedicated server for optimal performance

Helix Retail Reviews

Total 5 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

D

Daniel

Retail, 51-100 employees

More than a year

5.0
June 2024

Works well for our business

Pros

Being able to talk directly to the team that built Helix and have them make custom changes for our business has proven very beneficial for us. I also love that I can suggest improvements to the system and they are always working on making it better.

Cons

At times the delays in development frustrates me a bit.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

G

Grant

Construction, 1-10 employees

Less than a year

5.0
June 2024

Has everything we were looking for

Pros

It has everything in one place from sampling and quotes to the installation diary and invoicing. Also I find it quite user friendly and it comes with the best reporting features. Plus they are always upgrading the system and the team actually listens to our upgrade requests.

Cons

Some of the item names are not the most practical, but I get used to them quickly. So it is really not a big deal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Matthew

Retail, 11-50 employees

More than a year

5.0
May 2024

Great reporting tools

Pros

The reporting system is amazing. It also makes things easy for me to manage and gives the sales team real time information. They are constantly updating the system based on customer feedback.

Cons

How to do imports was not easy to learn and on top of that it has to be done correctly to get the uploads working. But later it all makes sense once we get the hang of it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Frequently Asked Questions

Helix Retail pricing depends on business needs. Users can also get a custom quote to suit their preferences.

Helix Retail integrates with Xero, Verifone, and NZPOST.

The platform primarily supports English.

Helix Retail software offers phone and email support.

The information about the software’s API is not available.

The software is used by flooring, furniture, and appliance retailers.

Yes, Helix Retail has a mobile app.