HoneyBook Reviews
22 Review(s)
softwareOverall Rating
4.2
22 Review(s)
Rating Distribution
5
(13)
4
(5)
3
(2)
2
1
(2)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Overall Rating
4.2
22 Review(s)
Rating Distribution
5
(13)
4
(5)
3
(2)
2
1
(2)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Honey Book is Excellent
Honey Book is Excellent
Pros
Using it is easy and it requires minimal training!
Cons
The pricing could be a little better, but overall I don't have any cons.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Medical Practice, 1-10 employees
Less than a year
June 2024
Great for service professionals and freelancers
Great for service professionals and freelancers
Pros
I adore the professional presentation of information in HoneyBook. Everything is neatly laid out for everyone to see, including messages and threads. HoneyBook also simplifies business-to-client relations by handling contract sending, invoicing, signing and payment through Stripe.
Cons
Honestly, I don't have any cons. This program is truly the best of its kind.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tiara
Media Production, 1-10 employees
Less than a year
June 2024
My Experience Using HoneyBook
My Experience Using HoneyBook
Pros
One thing I like about HoneyBook is its project and contract management features. It functions well as a CRM software and offers the best digital signature capabilities.
Cons
Considering how helpful HoneyBook has been, I have no complaints.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Roma
Legal Services, 11-50 employees
Less than a year
June 2024
Honeybook site review
Honeybook site review
Pros
Clients can easily book my services and sign contracts, making everything convenient.
Cons
I genuinely have no cons. My experience with HoneyBook has been excellent.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ciara
Events Services, 1-10 employees
Less than a year
May 2024
provides a good experience
provides a good experience
Pros
HoneyBook helps me manage the flow of information from my clients in a more organized manner. I have better control and monitoring of each client, allowing me to be more efficient in the processes I carry out with them. Also it allows me to provide better attention and speed in delivering documents, invoices, contracts and digital signatures. I can multitask with a problem, which improves my performance in my job.
Cons
The system has never let me down. I feel satisfied with every tool I use and I firmly believe it's one of the best platform for my work tasks.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
9
Anthony
Food & Beverages, 101-500 employees
Less than a year
May 2024
HoneyBook is great!
HoneyBook is great!
Pros
The scheduling feature in HoneyBook was what I loved the most. It made processing payments easy, and I like the fact that customers being able to pay online for services and products.
Cons
In the long term it simply wasn't suitable for me and my business.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Amber
Performing Arts, 1-10 employees
Less than 6 months
May 2024
HONEYBOOK IS A DREAM!
HONEYBOOK IS A DREAM!
Pros
I absolutely love how confidently I can navigate the various features of HoneyBook. I am not the most tech-savvy person, but HoneyBook makes it feel easy to me!
Cons
I initially had some trouble getting used to emailing within the platform, but now I've adjusted and know how easy it can be! Occasionally, emails land in clients' spam, but it's only a rare occurrence!
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Mai
Entertainment, 1-10 employees
More than a year
May 2024
Top Notch CRM for creatives/freelancers
Top Notch CRM for creatives/freelancers
Pros
Creating workflows for myself was something I truly loved about HoneyBook.
Cons
Unfortunately, my clients found it confusing and didn't know how to navigate it for making edits, etc.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
LaMeshia
Consumer Services, 1-10 employees
Less than 6 months
May 2024
I don't want to be with out it
I don't want to be with out it
Pros
HoneyBook keeps me organized, which improves my reputation as a service provider. I also like that I can do everything and there is even a mobile app that offers most of the desktop features.
Cons
There isn't much to dislike about it. It meets all the criteria I was looking for in a CRM.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Graphic Design, 1-10 employees
Less than a year
May 2024
improved task management
improved task management
Pros
It's an innovative tool where each function is unique and contributes to improved work organization. Task management is easy, allowing for efficient distribution and reuniting of work within the team. The data security is highly reliable and when I use electronic signatures, I feel confident that there's no risk involved.
Cons
All the processes are useful and I haven't encountered any inconsistencies in their use. From my perspective, everything has been satisfactory.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Owen
Financial Services, 500+ employees
Less than 6 months
May 2024
Honey for the money
Honey for the money
Pros
Invoicing is great and I love the ability to easily create and send invoices.
Cons
It should offer more functionality.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Resha
Accounting, 1-10 employees
April 2024
Great for basic client tracking and proposals. Slowest for payment deposits.
Great for basic client tracking and proposals. Slowest for payment deposits.
Pros
I primarily purchased HoneyBook to centralize my client details and have the ability to send professional proposals and invoices without needing to hire a professional. This aspect is user-friendly and doesn't require any technical expertise.
Cons
To use all the CRM features, you need to hire a professional which can cost you at least $2k. Additionally, the payment deposits are the slowest in the market as it takes days! If you use Square or other CRMs, you receive the deposit the next day. For example, if you receive a payment on a Wednesday, you won't get that deposit until at least Monday.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
10
Angela
Marketing and Advertising, 1-10 employees
More than a year
April 2024
Near Perfect Helper
Near Perfect Helper
Pros
I like the fact that I have all my client's information in one place. The integration with email and the ability to create documents are also features I like.
Cons
I would prefer to have more creative ability within the documents. Also, I dislike how certain documents, including invoices, interact. It's hard to explain. It's both easy and complicated at the same time.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Anonymous
Not Specified, 1-10 employees
Less than a year
April 2024
HoneyBook takes the stress out of Events
HoneyBook takes the stress out of Events
Pros
HoneyBook has completely transformed the way I manage events for my event planning business. The platform's exceptional ease of use benefits both my business and customers. It simplifies the process of centralizing all event details and ensures a well-organized calendar. The amazing capabilities of HoneyBook have made my life much easier, allowing me to concentrate on delivering exceptional service to my clients. I highly recommend HoneyBook to any business seeking to streamline their event management process.
Cons
There's nothing bad. Simply the application is fantastic!! I am so grateful we have this amazing tool for our business!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin
Events Services, 1-10 employees
Less than a year
April 2024
Reviewing Honeybook
Reviewing Honeybook
Pros
The system's user-friendliness is something I truly enjoy. Since I handle a lot of payments and invoices, this program makes it easy.
Cons
The customer service can take a while to answer the phone or resolve a problem online.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Lauren
Consumer Services, 51-100 employees
Less than 6 months
April 2024
All in one service, solid but needs more templates
All in one service, solid but needs more templates
Pros
With pre-made templates, I can invoice, bill, estimate, and collect payments from customers all in one place.
Cons
The templates are basic. Specifically for our business, we had to essentially create a template, but that was the only negative aspect.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Aaron
Hospitality, 1-10 employees
Less than 6 months
March 2024
HoneyBook is the best.
HoneyBook is the best.
Pros
I absolutely love this program. It's fantastic for photographers and event planners, and it could likely be beneficial for other businesses as well. As an event planner, this program aids me to handle inquiries, guide clients through the booking process, invoice clients, send contracts, process payments and manage tasks and automations all in one place. It offers so many features and integrates with QuickBooks, which is a huge bonus for me.
Cons
There really isn't much about the program that I dislike. I am not a fan of the fact that the automations now have two types of files (legacy and templates). They're essentially the same, and it doesn't make sense to me why they exist separately. However, it doesn't hinder my use of the software. Additionally, the reporting is good, but it's not as functional as I would prefer. I can't view a report within the program. I have to download it every time. Despite these limitations, I make the most of what's available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Hospitality, 1-10 employees
More than a year
March 2024
Don't Waste a TON of TIme if You Like Your Clients
Don't Waste a TON of TIme if You Like Your Clients
Pros
It's affordable, and the backend has a nice appearance which is definitely a positive aspect.
Cons
The client experience is poor. The integrations are awful. The layout, design and appearance are atrocious, and the check-out process for clients involves multiple steps. Who does that anymore? We dedicated a week to setting it up and making it work properly, but there was no way it was going to. If we have to constantly guide it and manually handle numerous tasks, why bother? There are many other options available and we have switched to a different one.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
3
Bobbi
Construction, 1-10 employees
Less than 6 months
February 2024
If you would like to be charged for a questionable product use HoneyBook
If you would like to be charged for a questionable product use HoneyBook
Pros
If there were any pros, I would mention them. Unfortunately, if you are looking to be overcharged and never refunded, use this software.
Cons
There is no customer service. When they charge incorrectly, you can't reach them to get it corrected. The product was not impressive to begin with, and having to deal with this billing issue only adds to the frustration.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jaime
Accounting, 1-10 employees
Less than a year
January 2024
efficiency
efficiency
Pros
Thanks to this software, I have become very well organized at work.
Cons
I find it quite expensive, and it's not well-known among the general public.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
bengono
Machinery, 11-50 employees
More than a year
December 2023
Invoicing made effortless with Honeybook!
Invoicing made effortless with Honeybook!
Pros
HoneyBook has set a new standard for efficiency with its easy to use invoicing features. As a professional managing multiple clients and projects, HoneyBook has simplified the task of creating and managing invoices for myself, while also making it easy for my clients to make payments.
Cons
There is absolutely nothing that I dislike about HoneyBook.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Public Relations and Communications, 1-10 employees
More than a year
November 2023
HoneyBook has streamlined so much of our small company's communications and lead generation
HoneyBook has streamlined so much of our small company's communications and lead generation
Pros
I love the fact that how comprehensive HoneyBook is in providing contact details, project history and relevant communication points for specific clients. It has made it very easy to organize leads, inquiries and potential client information. Lastly, I particularly value the automated capabilities for sending contracts, invoices and follow-up emails.
Cons
I haven't had the chance to fully explore and learn all aspects of the software yet!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Madeline
Public Relations and Communications, 11-50 employees
More than a year
November 2023
Filters
Sort by:
Honey Book is Excellent
Honey Book is Excellent
Pros
Using it is easy and it requires minimal training!
Cons
The pricing could be a little better, but overall I don't have any cons.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Medical Practice, 1-10 employees
Less than a year
June 2024
Great for service professionals and freelancers
Great for service professionals and freelancers
Pros
I adore the professional presentation of information in HoneyBook. Everything is neatly laid out for everyone to see, including messages and threads. HoneyBook also simplifies business-to-client relations by handling contract sending, invoicing, signing and payment through Stripe.
Cons
Honestly, I don't have any cons. This program is truly the best of its kind.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tiara
Media Production, 1-10 employees
Less than a year
June 2024
My Experience Using HoneyBook
My Experience Using HoneyBook
Pros
One thing I like about HoneyBook is its project and contract management features. It functions well as a CRM software and offers the best digital signature capabilities.
Cons
Considering how helpful HoneyBook has been, I have no complaints.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Roma
Legal Services, 11-50 employees
Less than a year
June 2024
Honeybook site review
Honeybook site review
Pros
Clients can easily book my services and sign contracts, making everything convenient.
Cons
I genuinely have no cons. My experience with HoneyBook has been excellent.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ciara
Events Services, 1-10 employees
Less than a year
May 2024
provides a good experience
provides a good experience
Pros
HoneyBook helps me manage the flow of information from my clients in a more organized manner. I have better control and monitoring of each client, allowing me to be more efficient in the processes I carry out with them. Also it allows me to provide better attention and speed in delivering documents, invoices, contracts and digital signatures. I can multitask with a problem, which improves my performance in my job.
Cons
The system has never let me down. I feel satisfied with every tool I use and I firmly believe it's one of the best platform for my work tasks.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
9
Anthony
Food & Beverages, 101-500 employees
Less than a year
May 2024
HoneyBook is great!
HoneyBook is great!
Pros
The scheduling feature in HoneyBook was what I loved the most. It made processing payments easy, and I like the fact that customers being able to pay online for services and products.
Cons
In the long term it simply wasn't suitable for me and my business.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Amber
Performing Arts, 1-10 employees
Less than 6 months
May 2024
HONEYBOOK IS A DREAM!
HONEYBOOK IS A DREAM!
Pros
I absolutely love how confidently I can navigate the various features of HoneyBook. I am not the most tech-savvy person, but HoneyBook makes it feel easy to me!
Cons
I initially had some trouble getting used to emailing within the platform, but now I've adjusted and know how easy it can be! Occasionally, emails land in clients' spam, but it's only a rare occurrence!
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Mai
Entertainment, 1-10 employees
More than a year
May 2024
Top Notch CRM for creatives/freelancers
Top Notch CRM for creatives/freelancers
Pros
Creating workflows for myself was something I truly loved about HoneyBook.
Cons
Unfortunately, my clients found it confusing and didn't know how to navigate it for making edits, etc.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
LaMeshia
Consumer Services, 1-10 employees
Less than 6 months
May 2024
I don't want to be with out it
I don't want to be with out it
Pros
HoneyBook keeps me organized, which improves my reputation as a service provider. I also like that I can do everything and there is even a mobile app that offers most of the desktop features.
Cons
There isn't much to dislike about it. It meets all the criteria I was looking for in a CRM.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Graphic Design, 1-10 employees
Less than a year
May 2024
improved task management
improved task management
Pros
It's an innovative tool where each function is unique and contributes to improved work organization. Task management is easy, allowing for efficient distribution and reuniting of work within the team. The data security is highly reliable and when I use electronic signatures, I feel confident that there's no risk involved.
Cons
All the processes are useful and I haven't encountered any inconsistencies in their use. From my perspective, everything has been satisfactory.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Owen
Financial Services, 500+ employees
Less than 6 months
May 2024
Honey for the money
Honey for the money
Pros
Invoicing is great and I love the ability to easily create and send invoices.
Cons
It should offer more functionality.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Resha
Accounting, 1-10 employees
April 2024
Great for basic client tracking and proposals. Slowest for payment deposits.
Great for basic client tracking and proposals. Slowest for payment deposits.
Pros
I primarily purchased HoneyBook to centralize my client details and have the ability to send professional proposals and invoices without needing to hire a professional. This aspect is user-friendly and doesn't require any technical expertise.
Cons
To use all the CRM features, you need to hire a professional which can cost you at least $2k. Additionally, the payment deposits are the slowest in the market as it takes days! If you use Square or other CRMs, you receive the deposit the next day. For example, if you receive a payment on a Wednesday, you won't get that deposit until at least Monday.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
10
Angela
Marketing and Advertising, 1-10 employees
More than a year
April 2024
Near Perfect Helper
Near Perfect Helper
Pros
I like the fact that I have all my client's information in one place. The integration with email and the ability to create documents are also features I like.
Cons
I would prefer to have more creative ability within the documents. Also, I dislike how certain documents, including invoices, interact. It's hard to explain. It's both easy and complicated at the same time.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Anonymous
Not Specified, 1-10 employees
Less than a year
April 2024
HoneyBook takes the stress out of Events
HoneyBook takes the stress out of Events
Pros
HoneyBook has completely transformed the way I manage events for my event planning business. The platform's exceptional ease of use benefits both my business and customers. It simplifies the process of centralizing all event details and ensures a well-organized calendar. The amazing capabilities of HoneyBook have made my life much easier, allowing me to concentrate on delivering exceptional service to my clients. I highly recommend HoneyBook to any business seeking to streamline their event management process.
Cons
There's nothing bad. Simply the application is fantastic!! I am so grateful we have this amazing tool for our business!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin
Events Services, 1-10 employees
Less than a year
April 2024
Reviewing Honeybook
Reviewing Honeybook
Pros
The system's user-friendliness is something I truly enjoy. Since I handle a lot of payments and invoices, this program makes it easy.
Cons
The customer service can take a while to answer the phone or resolve a problem online.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Lauren
Consumer Services, 51-100 employees
Less than 6 months
April 2024
All in one service, solid but needs more templates
All in one service, solid but needs more templates
Pros
With pre-made templates, I can invoice, bill, estimate, and collect payments from customers all in one place.
Cons
The templates are basic. Specifically for our business, we had to essentially create a template, but that was the only negative aspect.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Aaron
Hospitality, 1-10 employees
Less than 6 months
March 2024
HoneyBook is the best.
HoneyBook is the best.
Pros
I absolutely love this program. It's fantastic for photographers and event planners, and it could likely be beneficial for other businesses as well. As an event planner, this program aids me to handle inquiries, guide clients through the booking process, invoice clients, send contracts, process payments and manage tasks and automations all in one place. It offers so many features and integrates with QuickBooks, which is a huge bonus for me.
Cons
There really isn't much about the program that I dislike. I am not a fan of the fact that the automations now have two types of files (legacy and templates). They're essentially the same, and it doesn't make sense to me why they exist separately. However, it doesn't hinder my use of the software. Additionally, the reporting is good, but it's not as functional as I would prefer. I can't view a report within the program. I have to download it every time. Despite these limitations, I make the most of what's available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Hospitality, 1-10 employees
More than a year
March 2024
Don't Waste a TON of TIme if You Like Your Clients
Don't Waste a TON of TIme if You Like Your Clients
Pros
It's affordable, and the backend has a nice appearance which is definitely a positive aspect.
Cons
The client experience is poor. The integrations are awful. The layout, design and appearance are atrocious, and the check-out process for clients involves multiple steps. Who does that anymore? We dedicated a week to setting it up and making it work properly, but there was no way it was going to. If we have to constantly guide it and manually handle numerous tasks, why bother? There are many other options available and we have switched to a different one.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
3
Bobbi
Construction, 1-10 employees
Less than 6 months
February 2024
If you would like to be charged for a questionable product use HoneyBook
If you would like to be charged for a questionable product use HoneyBook
Pros
If there were any pros, I would mention them. Unfortunately, if you are looking to be overcharged and never refunded, use this software.
Cons
There is no customer service. When they charge incorrectly, you can't reach them to get it corrected. The product was not impressive to begin with, and having to deal with this billing issue only adds to the frustration.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jaime
Accounting, 1-10 employees
Less than a year
January 2024
efficiency
efficiency
Pros
Thanks to this software, I have become very well organized at work.
Cons
I find it quite expensive, and it's not well-known among the general public.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
bengono
Machinery, 11-50 employees
More than a year
December 2023
Invoicing made effortless with Honeybook!
Invoicing made effortless with Honeybook!
Pros
HoneyBook has set a new standard for efficiency with its easy to use invoicing features. As a professional managing multiple clients and projects, HoneyBook has simplified the task of creating and managing invoices for myself, while also making it easy for my clients to make payments.
Cons
There is absolutely nothing that I dislike about HoneyBook.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Public Relations and Communications, 1-10 employees
More than a year
November 2023
HoneyBook has streamlined so much of our small company's communications and lead generation
HoneyBook has streamlined so much of our small company's communications and lead generation
Pros
I love the fact that how comprehensive HoneyBook is in providing contact details, project history and relevant communication points for specific clients. It has made it very easy to organize leads, inquiries and potential client information. Lastly, I particularly value the automated capabilities for sending contracts, invoices and follow-up emails.
Cons
I haven't had the chance to fully explore and learn all aspects of the software yet!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Madeline
Public Relations and Communications, 11-50 employees
More than a year
November 2023