MPower Beverage Reviews
softwareOverall Rating
4
7 Review(s)
Rating Distribution
5
(3)
4
(2)
3
(1)
2
(1)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Overall Rating
4
7 Review(s)
Rating Distribution
5
(3)
4
(2)
3
(1)
2
(1)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
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Ratings
Provider Size
Time Used
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Salute Beer Distributor after 15 months of operations
Salute Beer Distributor after 15 months of operations
Pros
mPower Beverage program offers a great set of features and reports necessary for operating a liquor store. The scanner works well too.
Cons
The credit card servicing with Open Edge is terrible. Customers don't have the option to choose between debit or credit. Upgrading to a "no signature" requirement necessitated a different machine, but now the screen isn't touch-sensitive. It's an inconvenient system and not user-friendly. The root cause of the issues with Open Edge lies in mPower's inefficient programming. Updates are chaotic. While mPower does have the capability for automatic updates on a regular basis, whenever I call and require assistance, it often leads to an update. Sometimes the update can be done immediately, but other times it cannot. Currently, I need an update that will take approximately 20 minutes to install. Since I am on the east coast and open at 9 am, the Help Desk (located in Colorado, I believe) informed me that they would have to come in "too early" based on their time zone to install the update before my store opens. So, when exactly would be a convenient time for me to shut down my store for 20 minutes to complete the update? The questions I ask often receive the response that they will be addressed in a future update, and even after 15 months, these same updates are still categorized as "future updates." The program is dependent on an expensive Dell computer, which should have been a warning sign before purchasing the system. The Help Desk is not truly a Help Desk unless you catch them during regular business hours from Monday to Friday. Leaving a message for the Help Desk to call back is unsatisfactory. In the evenings and on weekends, the Help Desk is only available "on call." There's so much more I could say, but typing it out won't get me anywhere, and my time is valuable.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
6
Larry R
Wine and Spirits, 1-10 employees
Less than a year
November 2018
All in all it will do what it is designed to do, but missing some really useful features.
All in all it will do what it is designed to do, but missing some really useful features.
Pros
The back office functionality is powerful, particularly when it comes to inventory management. It offers a decent amount of sales information. I find the "my list" feature to be convenient for creating mu ltiple purchase orders. The print tickets feature is handy for generating new price tags on the go. The ability to track multiple SKUs is great for inventory tracking of items that may be broken down. Overall, the point of sale (POS) system is easy to operate and the most user-friendly aspect of the software. I also like the remote access capability and the availability of basic tutorial videos. The tech support team is knowledgeable about the software's functionality.
Cons
Navigating the software can be boring at times, especially when trying to manipulate reports according to specific requirements. I frequently have to contact support to have certain features enabled, which should have been included in updates or initially installed. Updates are not consistently released and tech support is not truly available 24/7. Communication is often done through email or by leaving a message. I am currently waiting for some advertised features to be implemented in our system. There is no auto-generate feature for reports, and updating inventory, even with the scan inventory feature, is quite tedious. The journal is only accessible in the POS software, and the back office displays transactions in an unorganized manner, sorted by date rather than time. Many essential POS features are missing, which could simplify the processes for managers or owners. There are no per-employee cash logs without revealing the day's sales. The software only works with specific credit card processors for integration. There is no coupon module for abuse tracking or auto-scanning coupons. Lately, it seems that tech support is growing frustrated with my inquiries. While this software simplifies certain aspects, it also complicates others.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Mrudul
Not Specified, N/A employees
More than a year
February 2018
Excellent POS Software
Excellent POS Software
Pros
mPower Beverage is user-friendly and I find the reports to be versatile and comprehensive as it covers historical data across all departments. Whenever I need technical assistance, it is provided quickly.
Cons
The integration with credit card processing through VANTIV has been problematic. We've encountered multiple issues with this credit processing company, including unexpected changes in rate fees without prior notification. Additionally, we find the display on the credit card processing machine to be confusing, unlike any other retail store we've come across.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maureen A
Food & Beverages, 1-10 employees
Less than a year
January 2018
Review of MPower Beverage (Wine & Spirits)
Review of MPower Beverage (Wine & Spirits)
Pros
I like how easy it is to create purchase orders. Throughout the week, I can compile a "my list" and add or remove products as needed before seamlessly converting it into a PO with our product supplier. The option to add notes for the receiving personnel and track product movement for any given period or day is very helpful. I also value the percentage of markup/margin report from all suppliers, as well as the ability to analyze product movement within specific departments to identify fast-selling items.
Cons
I have experienced some difficulty in locating a product that may have been duplicated with the same Item #. Once I find it, deleting it from the inventory can be a bit challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maureen
Wine and Spirits, 1-10 employees
Less than a year
November 2017
Great software and fantastic customer support
Great software and fantastic customer support
Pros
mPower Beverage is very easy to use.
Cons
The system is great overall but it can be a little slow when finalizing transactions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Wine and Spirits, 1-10 employees
Less than 6 months
February 2017
The Retail Package is a very user-friendly program that is versatile.
The Retail Package is a very user-friendly program that is versatile.
Pros
The vendor provides assistance with setup and initial training and they are responsive to any problems or questions that arise after the training. They are dedicated to ensuring that I have a clear understanding of the software.
Cons
As of now, I haven't come across anything in the program that I dislike. It is quite adaptable and flexible which allows for easy adjustments when unexpected circumstances or sales occur outside of the initial setup.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Christina
Wine and Spirits, N/A employees
Free Trial
September 2014
Overall, I have been happy with mPower.
Overall, I have been happy with mPower.
Pros
The software is designed to be user-friendly and their tech support team is reliable. I also like the ability to install the back office on multiple devices for remote access.
Cons
I wish there was a more efficient way to input inventory, such as using a data collector or scanner capabilities for the back office.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Corby
Wine and Spirits, N/A employees
Free Trial
August 2014
Filters
Sort by:
Salute Beer Distributor after 15 months of operations
Salute Beer Distributor after 15 months of operations
Pros
mPower Beverage program offers a great set of features and reports necessary for operating a liquor store. The scanner works well too.
Cons
The credit card servicing with Open Edge is terrible. Customers don't have the option to choose between debit or credit. Upgrading to a "no signature" requirement necessitated a different machine, but now the screen isn't touch-sensitive. It's an inconvenient system and not user-friendly. The root cause of the issues with Open Edge lies in mPower's inefficient programming. Updates are chaotic. While mPower does have the capability for automatic updates on a regular basis, whenever I call and require assistance, it often leads to an update. Sometimes the update can be done immediately, but other times it cannot. Currently, I need an update that will take approximately 20 minutes to install. Since I am on the east coast and open at 9 am, the Help Desk (located in Colorado, I believe) informed me that they would have to come in "too early" based on their time zone to install the update before my store opens. So, when exactly would be a convenient time for me to shut down my store for 20 minutes to complete the update? The questions I ask often receive the response that they will be addressed in a future update, and even after 15 months, these same updates are still categorized as "future updates." The program is dependent on an expensive Dell computer, which should have been a warning sign before purchasing the system. The Help Desk is not truly a Help Desk unless you catch them during regular business hours from Monday to Friday. Leaving a message for the Help Desk to call back is unsatisfactory. In the evenings and on weekends, the Help Desk is only available "on call." There's so much more I could say, but typing it out won't get me anywhere, and my time is valuable.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
6
Larry R
Wine and Spirits, 1-10 employees
Less than a year
November 2018
All in all it will do what it is designed to do, but missing some really useful features.
All in all it will do what it is designed to do, but missing some really useful features.
Pros
The back office functionality is powerful, particularly when it comes to inventory management. It offers a decent amount of sales information. I find the "my list" feature to be convenient for creating mu ltiple purchase orders. The print tickets feature is handy for generating new price tags on the go. The ability to track multiple SKUs is great for inventory tracking of items that may be broken down. Overall, the point of sale (POS) system is easy to operate and the most user-friendly aspect of the software. I also like the remote access capability and the availability of basic tutorial videos. The tech support team is knowledgeable about the software's functionality.
Cons
Navigating the software can be boring at times, especially when trying to manipulate reports according to specific requirements. I frequently have to contact support to have certain features enabled, which should have been included in updates or initially installed. Updates are not consistently released and tech support is not truly available 24/7. Communication is often done through email or by leaving a message. I am currently waiting for some advertised features to be implemented in our system. There is no auto-generate feature for reports, and updating inventory, even with the scan inventory feature, is quite tedious. The journal is only accessible in the POS software, and the back office displays transactions in an unorganized manner, sorted by date rather than time. Many essential POS features are missing, which could simplify the processes for managers or owners. There are no per-employee cash logs without revealing the day's sales. The software only works with specific credit card processors for integration. There is no coupon module for abuse tracking or auto-scanning coupons. Lately, it seems that tech support is growing frustrated with my inquiries. While this software simplifies certain aspects, it also complicates others.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Mrudul
Not Specified, N/A employees
More than a year
February 2018
Excellent POS Software
Excellent POS Software
Pros
mPower Beverage is user-friendly and I find the reports to be versatile and comprehensive as it covers historical data across all departments. Whenever I need technical assistance, it is provided quickly.
Cons
The integration with credit card processing through VANTIV has been problematic. We've encountered multiple issues with this credit processing company, including unexpected changes in rate fees without prior notification. Additionally, we find the display on the credit card processing machine to be confusing, unlike any other retail store we've come across.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maureen A
Food & Beverages, 1-10 employees
Less than a year
January 2018
Review of MPower Beverage (Wine & Spirits)
Review of MPower Beverage (Wine & Spirits)
Pros
I like how easy it is to create purchase orders. Throughout the week, I can compile a "my list" and add or remove products as needed before seamlessly converting it into a PO with our product supplier. The option to add notes for the receiving personnel and track product movement for any given period or day is very helpful. I also value the percentage of markup/margin report from all suppliers, as well as the ability to analyze product movement within specific departments to identify fast-selling items.
Cons
I have experienced some difficulty in locating a product that may have been duplicated with the same Item #. Once I find it, deleting it from the inventory can be a bit challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maureen
Wine and Spirits, 1-10 employees
Less than a year
November 2017
Great software and fantastic customer support
Great software and fantastic customer support
Pros
mPower Beverage is very easy to use.
Cons
The system is great overall but it can be a little slow when finalizing transactions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Wine and Spirits, 1-10 employees
Less than 6 months
February 2017
The Retail Package is a very user-friendly program that is versatile.
The Retail Package is a very user-friendly program that is versatile.
Pros
The vendor provides assistance with setup and initial training and they are responsive to any problems or questions that arise after the training. They are dedicated to ensuring that I have a clear understanding of the software.
Cons
As of now, I haven't come across anything in the program that I dislike. It is quite adaptable and flexible which allows for easy adjustments when unexpected circumstances or sales occur outside of the initial setup.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Christina
Wine and Spirits, N/A employees
Free Trial
September 2014
Overall, I have been happy with mPower.
Overall, I have been happy with mPower.
Pros
The software is designed to be user-friendly and their tech support team is reliable. I also like the ability to install the back office on multiple devices for remote access.
Cons
I wish there was a more efficient way to input inventory, such as using a data collector or scanner capabilities for the back office.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Corby
Wine and Spirits, N/A employees
Free Trial
August 2014