Phorest

Bait and Switch

Pros

Roster functions effectively for scheduling appointments.

Cons

The reports are too numerous and overly complicated, definitely not intuitive. It seems like they don't understand what's required for back-office reporting in a salon. When I download payroll to CSV, the information is useless, disorganized, and reads top to bottom instead of left to right, which is standard for most systems. There are differences in functionality between the desktop and web applications, so I'm constantly toggling between the two to get the information I need. Most importantly, the sales team didn't fully disclose that I'd be locked into a 1-year contract with automatic renewal unless I provide at least 2 months' notice in writing to cancel. Most systems don't have contracts. Be cautious of the SMS texts and what's included versus extra. Features that are standard in other systems cost extra with Phorest. I've had to reach out multiple times to get a function added that should've been available from the start. Every time I try to use the help function, the instructions don't match the functionality we have in our system.

Unlock Your Salon's Potential with Phorest's Comprehensive Management Platform

Pros

Phorest offers a comprehensive set of features tailored specifically for salon businesses. Its intuitive interface simplifies appointment scheduling, client management, and staff organization. The software's robust marketing tools, including automated SMS and email campaigns, help attract new clients and retain existing ones. Phorest's integrated point-of-sale system streamlines inventory management and transactions. Salon owners can gain valuable insights into their operations and make data-driven decisions thanks to detailed reporting and analytics. The Phorest mobile app enhances the overall customer experience by providing convenience and flexibility to both salon staff and clients.

Cons

The price of Phorest is a drawback because it can be too costly for smaller or independent salons. I found the learning curve high initially, and it was challenging to get familiar with all the functions and customization options. Although Phorest offers a wide range of capabilities, some unique needs or specialty salon operations may require further customization or integration with specialized software. Also, occasional technical issues or downtime can negatively impact salon operations and inconvenience clients.

Terrible customer service

Pros

I have very bad experience with phorest. They never return my phone calls.

Cons

I was supposed to get a free trial, but now they're charging me. The software looks outdated, like it's from 1980, and it's neither compatible nor does it do what they claimed. I had to cancel my card because they said I'm in a contract, which wasn't how it was sold to me. Try Vagaro Pro; it's much better and more professional.

Facilitates online booking and avoids time on the phone

Pros

Clients can schedule appointments at their convenience without waiting in line, even outside office hours.

Cons

It's less effective when I want to select multiple services in one appointment it still works but is a bit more confusing.

Man kann jeden vor warnen

Pros

Nichts.... I'm very disappointed! Tried it for 2 months... still don't have all my data... very poor service.

Cons

Very poor service, very expensive, and I can only warn everyone against it.

User Friendly

Pros

I use Phorest to book appointments at my salon. It is very easy to navigate. I can effortlessly select the service type, choose the stylist, and pick the date and time. It lists the available days and times, which I prefer over a calendar view. I receive email confirmations when I book appointments and email reminders as the date approaches. I also get text message reminders and a survey after my appointment. The system keeps a record of my previous appointments with details like date, time, and stylist, and I have the option to rebook the same type and stylist with a single click.

Cons

I can't set up reminders for my appointments.

Ehhhh

Pros

It's fantastic if you have multiple locations. The software is continuously updated and works across multiple platforms.

Cons

The marketing is inferior, sharing reviews is difficult, and modifying existing prices and services is challenging.

no longer a costomer

Pros

The reports were excellent, showing retention, new clients, and sales.

Cons

It's hard to train, and online booking was messy for clients and always felt off.

Very Happy

Pros

I run a small salon by myself, so I use Phorest to the extent that I need. It is incredibly simple to navigate and offers numerous features tailored to your business. Everything needed to grow and support your business is accessible with a few clicks. The ease of personalizing settings and marketing tools within Phorest stands out to me.

Cons

I really like this software and its features.

Ok System with horrible customer service and no follow up

Pros

The POS system is efficient. Product setup is straightforward.

Cons

The worst customer care I've dealt with in a very long time. The online store is subpar, the marketing looks horrible, and the system and app don't work well together. It's way too expensive for the service you receive.