Phorest

Bait and Switch

Pros

Roster functions effectively for scheduling appointments.

Cons

The reports are too numerous and overly complicated, definitely not intuitive. It seems like they don't understand what's required for back-office reporting in a salon. When I download payroll to CSV, the information is useless, disorganized, and reads top to bottom instead of left to right, which is standard for most systems. There are differences in functionality between the desktop and web applications, so I'm constantly toggling between the two to get the information I need. Most importantly, the sales team didn't fully disclose that I'd be locked into a 1-year contract with automatic renewal unless I provide at least 2 months' notice in writing to cancel. Most systems don't have contracts. Be cautious of the SMS texts and what's included versus extra. Features that are standard in other systems cost extra with Phorest. I've had to reach out multiple times to get a function added that should've been available from the start. Every time I try to use the help function, the instructions don't match the functionality we have in our system.

Unlock Your Salon's Potential with Phorest's Comprehensive Management Platform

Pros

Phorest offers a comprehensive set of features tailored specifically for salon businesses. Its intuitive interface simplifies appointment scheduling, client management, and staff organization. The software's robust marketing tools, including automated SMS and email campaigns, help attract new clients and retain existing ones. Phorest's integrated point-of-sale system streamlines inventory management and transactions. Salon owners can gain valuable insights into their operations and make data-driven decisions thanks to detailed reporting and analytics. The Phorest mobile app enhances the overall customer experience by providing convenience and flexibility to both salon staff and clients.

Cons

The price of Phorest is a drawback because it can be too costly for smaller or independent salons. I found the learning curve high initially, and it was challenging to get familiar with all the functions and customization options. Although Phorest offers a wide range of capabilities, some unique needs or specialty salon operations may require further customization or integration with specialized software. Also, occasional technical issues or downtime can negatively impact salon operations and inconvenience clients.

Terrible customer service

Pros

I have very bad experience with phorest. They never return my phone calls.

Cons

I was supposed to get a free trial, but now they're charging me. The software looks outdated, like it's from 1980, and it's neither compatible nor does it do what they claimed. I had to cancel my card because they said I'm in a contract, which wasn't how it was sold to me. Try Vagaro Pro; it's much better and more professional.