PrimeRx Reviews
26 Review(s)
softwareOverall Rating
3.9
26 Review(s)
Rating Distribution
5
(10)
4
(9)
3
(4)
2
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Overall Rating
3.9
26 Review(s)
Rating Distribution
5
(10)
4
(9)
3
(4)
2
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Great system!
Great system!
Pros
In my opinion, it's the best pharmacy software available. There are some minor issues, especially during updates, but apart from that any problems we encounter are usually resolved quickly.
Cons
Sometimes, the support team doesn't understand the issues when workstations are switched around. Unfiling prescriptions can be frustrating as you have to press "entire" multiple times. The software occasionally closes out randomly during the process of erxs. It's a bit unstable, and updates aren't tested for compatibility with other software like RMS POS.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Lauren
Pharmaceuticals, 11-50 employees
Less than a year
June 2024
pharmacist
pharmacist
Pros
The software is easy to use and updates can be done remotely. Technical assistance is always available and the software is highly reliable.
Cons
The add-on can be costly, and the drug interaction feature is not fully functional. After updates, drug names may be changed or shortened, leading to confusion and errors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
rick
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
PrimeRX 30+ years
PrimeRX 30+ years
Pros
I find it easy to use. I have tried Best Rx but I prefer the simplicity of PrimeRx.
Cons
The software crashes frequently, and the customer support is inconsistent. Some tech support representatives are knowledgeable, while others are not. I had to make a list of the best tech support representatives.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Rizwan
Retail, 1-10 employees
More than a year
June 2024
Westgate Pharmacy
Westgate Pharmacy
Pros
We really like the fact that PrimeRX is easy of use which allows for a smooth workflow in a retail environment.
Cons
The clinical drug database needs to be reassessed. The drug interactions sometimes provide completely inaccurate information. Additionally, PrimeRx often links medications incorrectly, failing to associate a generic with other equivalent generics. Customer service representatives sometimes struggle to understand the issues we are facing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Atara
Pharmaceuticals, 11-50 employees
More than a year
June 2024
primerx review
primerx review
Pros
PrimeRx is a highly reliable and user-friendly system.
Cons
I can't find anything negative to say about this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sarfaraz
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
Good system if the maintenance dept hire knowledgeable techs
Good system if the maintenance dept hire knowledgeable techs
Pros
Primerx and PrimePOS combined into an all in sone system. It works well if the maintenance department hires knowledgeable technicians.
Cons
The effectiveness of their tech support is reliant on the maintenance department hiring knowledgeable technicians.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Mohamed
Medical Practice, 11-50 employees
More than a year
February 2023
Very Intelligent software
Very Intelligent software
Pros
The software is easy to use, thanks to its large database and intelligent inventory management.
Cons
I don't have any cons to mention. It has become incredibly important in my pharmacy, and I really like it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sameh
Pharmaceuticals, 1-10 employees
Less than a year
December 2022
Stay away from this software, very very poor customer service.
Stay away from this software, very very poor customer service.
Pros
PrimeRX software is user-friendly and easy to navigate.
Cons
PrimeRx worst aspect is the numerous issues that arise whenever they release an update. Their customer service is terrible. If you call them five times for the same issue, each person will provide a different answer and the problem never gets resolved quickly.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
6
Hitesh
Health, Wellness and Fitness, 1-10 employees
More than a year
September 2022
Bad customer service
Bad customer service
Pros
The communication module, PrimePay and online payment request features include a signature request.
Cons
I dislike it when all the great features suddenly stop working and the customer service is not available when needed.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
6
Azzam
Retail, 1-10 employees
More than a year
June 2022
PrimeRX Review
PrimeRX Review
Pros
The system is quite simple and has a user-friendly interface. Training new staff to use the software is not a time consuming process. They offer a wide range of training videos and classes. Their customer support is outstanding and resolves issues quickly. The support team and developers are innovative as they are consistently adding new features and functionality as requested. They respond quickly and look in to the problems then take the time to fully understand the issues and provide appropriate solutions. The software is specifically designed for independent pharmacy owners, making them the market leaders in the independent pharmacy management solution space.
Cons
There is nothing about this software that I don't like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenny
Pharmaceuticals, 51-100 employees
More than a year
October 2020
slow update
slow update
Pros
I really like the fact that I can work on two patients at the same time.
Cons
When we identify a problem, the team never fix it instantly but takes months to get it fixed.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Jamie
Pharmaceuticals, 1-10 employees
More than a year
September 2020
Skrillex-Promises
Skrillex-Promises
Pros
There are numerous options and capabilities available.
Cons
Just because the capabilities are there doesn't mean they are actually implemented and practiced. Upper management makes promises to tweak and improve certain functions, but they are empty promises.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
8
Meyer
Pharmaceuticals, 11-50 employees
Less than a year
July 2020
its good
its good
Pros
It works well, is easy to use, simple and the customer service is good.
Cons
It is expensive with high per-transaction charges compared to other companies.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
muhammad
Pharmaceuticals, 1-10 employees
More than a year
May 2020
Softwar is improving
Softwar is improving
Pros
PrimeRx software allows for pharmacist verification of prescriptions and the ability to order from two wholesale companies within the system. Additionally, it provides the option to search by drug name within the patient profile.
Cons
The inability to search by Rx number and to set a hard expiration stop date on insurances is frustrating. Customer service isn't always helpful and often responds curtly or snootily when I call in.
Ease of use
7
Value for money
8
Customer Support
3
Functionality
7
Nicole
Hospital & Health Care, 1-10 employees
Less than a year
February 2020
Worst Pharmacy Software
Worst Pharmacy Software
Pros
Since we made the shift six months ago I have been experiencing numerous issues with the software. I don't like anything about it.
Cons
When they mention automatic refills as an option, the software design doesn't seem to match it. I don't think it's actually called automatic refill. Instead, I have to manually generate a report of the filled prescriptions from last month and go through it to refill them again. The EDI setup for ordering medication is terrible. PrimeRx system submits the order instead of leaving it in the wholesaler's cart. As a result, if there are any errors, like quantity or alternate NDCs, it becomes impossible to catch them. Their delivery module has charged patients twice for the same prescription when it's on a charge account. This inaccurate billing almost caused me to lose a facility contract. The upper management is the worst. All they care about is getting the contract signed, and after that, you're on your own. Support technicians can barely speak English and are often clueless.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Raja
Pharmaceuticals, 1-10 employees
Less than 6 months
February 2020
Highs and lows
Highs and lows
Pros
PrimeRx software is quite user-friendly and easy to navigate. I can train someone to use the software within a matter of hours.
Cons
Tech support often struggles to rectify issues. It can take a few weeks, and sometimes when they fix one problem, a new one arises. Not all customer support representatives know what they're doing.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
8
APARNA
Health, Wellness and Fitness, 1-10 employees
More than a year
August 2019
Prime Choice for Pharmacy Processing
Prime Choice for Pharmacy Processing
Pros
Learning and training others is very easy. The customer service is quick and excellent.
Cons
There are numerous glitches and I constantly need customer service assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rozario
Pharmaceuticals, 1-10 employees
Less than a year
August 2019
President
President
Pros
PrimeRx requires little to no training and is pretty easy to use.
Cons
The software is outdated, slow and lacks support.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Yoosup
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Such a great service
Such a great service
Pros
I am really happy with Micromerchant systems. I use PrimeRx and PrimePOS, and both products are great. They make everything easy, simple and I am very much satisfied with the product and the support. If something isn't working I simply give them a call and they fix it within five minutes.
Cons
I absolutely love everything about it and I don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marcio
Pharmaceuticals, 1-10 employees
More than a year
February 2019
PrimeRx Review
PrimeRx Review
Pros
The program's layout and format are easy to view and understand.
Cons
PrimeRx software is too manual, also it lacks automated features such as running primary and secondary insurances.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
HELEN
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Good support
Good support
Pros
The ease of use, friendly staff, and constant improvements are noteworthy.
Cons
There are numerous glitches, and it's difficult to replicate them. Many times, customer support representatives are not properly trained or the lack of training causes more harm than good.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mujjahid
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2019
PrimeRxs excellent performance!
PrimeRxs excellent performance!
Pros
Learning the program is very easy! It's simple - just follow the guidelines!
Cons
I have nothing to complain about the program because it is very simple!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Johnny
Retail, 1-10 employees
More than a year
February 2019
Easy user friendly
Easy user friendly
Pros
Everything is good, mainly due to its user-friendly nature and ease of use.
Cons
I don't have any complaints but the delivery software could be improved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maunik
Retail, 1-10 employees
More than a year
February 2019
Does the job
Does the job
Pros
PrimeRx is easy to use and gets the job done properly.
Cons
Some features need improvement, such as the sea entry and checking system for failed controlled substance sending to HCS. Whenever you edit a prescription it unnecessarily changes the date and time stamp from the original.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
7
Nadia
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Low cost
Low cost
Pros
It offers low cost, customization options, ease of use, and customer support (although it's important to reach the right person to resolve any issues).
Cons
The POS functionality is non-existent and double billing is a hassle. Managing compound billing is a nightmare and perpetual inventory, regardless of efforts it is full of errors. The system crashes frequently.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
ram
Pharmaceuticals, 11-50 employees
More than a year
February 2019
Prime Rx your go to software
Prime Rx your go to software
Pros
Transitioning to PrimeRx is a simple task. It feels like using Windows with prompts that help seamlessly navigate the system. It is very user-friendly.
Cons
No cons to mention. The updates are automatically done for you, and you don't need to do anything extra.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Moji
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Filters
Sort by:
Great system!
Great system!
Pros
In my opinion, it's the best pharmacy software available. There are some minor issues, especially during updates, but apart from that any problems we encounter are usually resolved quickly.
Cons
Sometimes, the support team doesn't understand the issues when workstations are switched around. Unfiling prescriptions can be frustrating as you have to press "entire" multiple times. The software occasionally closes out randomly during the process of erxs. It's a bit unstable, and updates aren't tested for compatibility with other software like RMS POS.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Lauren
Pharmaceuticals, 11-50 employees
Less than a year
June 2024
pharmacist
pharmacist
Pros
The software is easy to use and updates can be done remotely. Technical assistance is always available and the software is highly reliable.
Cons
The add-on can be costly, and the drug interaction feature is not fully functional. After updates, drug names may be changed or shortened, leading to confusion and errors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
rick
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
PrimeRX 30+ years
PrimeRX 30+ years
Pros
I find it easy to use. I have tried Best Rx but I prefer the simplicity of PrimeRx.
Cons
The software crashes frequently, and the customer support is inconsistent. Some tech support representatives are knowledgeable, while others are not. I had to make a list of the best tech support representatives.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Rizwan
Retail, 1-10 employees
More than a year
June 2024
Westgate Pharmacy
Westgate Pharmacy
Pros
We really like the fact that PrimeRX is easy of use which allows for a smooth workflow in a retail environment.
Cons
The clinical drug database needs to be reassessed. The drug interactions sometimes provide completely inaccurate information. Additionally, PrimeRx often links medications incorrectly, failing to associate a generic with other equivalent generics. Customer service representatives sometimes struggle to understand the issues we are facing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Atara
Pharmaceuticals, 11-50 employees
More than a year
June 2024
primerx review
primerx review
Pros
PrimeRx is a highly reliable and user-friendly system.
Cons
I can't find anything negative to say about this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sarfaraz
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2024
Good system if the maintenance dept hire knowledgeable techs
Good system if the maintenance dept hire knowledgeable techs
Pros
Primerx and PrimePOS combined into an all in sone system. It works well if the maintenance department hires knowledgeable technicians.
Cons
The effectiveness of their tech support is reliant on the maintenance department hiring knowledgeable technicians.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Mohamed
Medical Practice, 11-50 employees
More than a year
February 2023
Very Intelligent software
Very Intelligent software
Pros
The software is easy to use, thanks to its large database and intelligent inventory management.
Cons
I don't have any cons to mention. It has become incredibly important in my pharmacy, and I really like it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sameh
Pharmaceuticals, 1-10 employees
Less than a year
December 2022
Stay away from this software, very very poor customer service.
Stay away from this software, very very poor customer service.
Pros
PrimeRX software is user-friendly and easy to navigate.
Cons
PrimeRx worst aspect is the numerous issues that arise whenever they release an update. Their customer service is terrible. If you call them five times for the same issue, each person will provide a different answer and the problem never gets resolved quickly.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
6
Hitesh
Health, Wellness and Fitness, 1-10 employees
More than a year
September 2022
Bad customer service
Bad customer service
Pros
The communication module, PrimePay and online payment request features include a signature request.
Cons
I dislike it when all the great features suddenly stop working and the customer service is not available when needed.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
6
Azzam
Retail, 1-10 employees
More than a year
June 2022
PrimeRX Review
PrimeRX Review
Pros
The system is quite simple and has a user-friendly interface. Training new staff to use the software is not a time consuming process. They offer a wide range of training videos and classes. Their customer support is outstanding and resolves issues quickly. The support team and developers are innovative as they are consistently adding new features and functionality as requested. They respond quickly and look in to the problems then take the time to fully understand the issues and provide appropriate solutions. The software is specifically designed for independent pharmacy owners, making them the market leaders in the independent pharmacy management solution space.
Cons
There is nothing about this software that I don't like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenny
Pharmaceuticals, 51-100 employees
More than a year
October 2020
slow update
slow update
Pros
I really like the fact that I can work on two patients at the same time.
Cons
When we identify a problem, the team never fix it instantly but takes months to get it fixed.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Jamie
Pharmaceuticals, 1-10 employees
More than a year
September 2020
Skrillex-Promises
Skrillex-Promises
Pros
There are numerous options and capabilities available.
Cons
Just because the capabilities are there doesn't mean they are actually implemented and practiced. Upper management makes promises to tweak and improve certain functions, but they are empty promises.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
8
Meyer
Pharmaceuticals, 11-50 employees
Less than a year
July 2020
its good
its good
Pros
It works well, is easy to use, simple and the customer service is good.
Cons
It is expensive with high per-transaction charges compared to other companies.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
muhammad
Pharmaceuticals, 1-10 employees
More than a year
May 2020
Softwar is improving
Softwar is improving
Pros
PrimeRx software allows for pharmacist verification of prescriptions and the ability to order from two wholesale companies within the system. Additionally, it provides the option to search by drug name within the patient profile.
Cons
The inability to search by Rx number and to set a hard expiration stop date on insurances is frustrating. Customer service isn't always helpful and often responds curtly or snootily when I call in.
Ease of use
7
Value for money
8
Customer Support
3
Functionality
7
Nicole
Hospital & Health Care, 1-10 employees
Less than a year
February 2020
Worst Pharmacy Software
Worst Pharmacy Software
Pros
Since we made the shift six months ago I have been experiencing numerous issues with the software. I don't like anything about it.
Cons
When they mention automatic refills as an option, the software design doesn't seem to match it. I don't think it's actually called automatic refill. Instead, I have to manually generate a report of the filled prescriptions from last month and go through it to refill them again. The EDI setup for ordering medication is terrible. PrimeRx system submits the order instead of leaving it in the wholesaler's cart. As a result, if there are any errors, like quantity or alternate NDCs, it becomes impossible to catch them. Their delivery module has charged patients twice for the same prescription when it's on a charge account. This inaccurate billing almost caused me to lose a facility contract. The upper management is the worst. All they care about is getting the contract signed, and after that, you're on your own. Support technicians can barely speak English and are often clueless.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Raja
Pharmaceuticals, 1-10 employees
Less than 6 months
February 2020
Highs and lows
Highs and lows
Pros
PrimeRx software is quite user-friendly and easy to navigate. I can train someone to use the software within a matter of hours.
Cons
Tech support often struggles to rectify issues. It can take a few weeks, and sometimes when they fix one problem, a new one arises. Not all customer support representatives know what they're doing.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
8
APARNA
Health, Wellness and Fitness, 1-10 employees
More than a year
August 2019
Prime Choice for Pharmacy Processing
Prime Choice for Pharmacy Processing
Pros
Learning and training others is very easy. The customer service is quick and excellent.
Cons
There are numerous glitches and I constantly need customer service assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rozario
Pharmaceuticals, 1-10 employees
Less than a year
August 2019
President
President
Pros
PrimeRx requires little to no training and is pretty easy to use.
Cons
The software is outdated, slow and lacks support.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Yoosup
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Such a great service
Such a great service
Pros
I am really happy with Micromerchant systems. I use PrimeRx and PrimePOS, and both products are great. They make everything easy, simple and I am very much satisfied with the product and the support. If something isn't working I simply give them a call and they fix it within five minutes.
Cons
I absolutely love everything about it and I don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marcio
Pharmaceuticals, 1-10 employees
More than a year
February 2019
PrimeRx Review
PrimeRx Review
Pros
The program's layout and format are easy to view and understand.
Cons
PrimeRx software is too manual, also it lacks automated features such as running primary and secondary insurances.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
HELEN
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Good support
Good support
Pros
The ease of use, friendly staff, and constant improvements are noteworthy.
Cons
There are numerous glitches, and it's difficult to replicate them. Many times, customer support representatives are not properly trained or the lack of training causes more harm than good.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mujjahid
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2019
PrimeRxs excellent performance!
PrimeRxs excellent performance!
Pros
Learning the program is very easy! It's simple - just follow the guidelines!
Cons
I have nothing to complain about the program because it is very simple!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Johnny
Retail, 1-10 employees
More than a year
February 2019
Easy user friendly
Easy user friendly
Pros
Everything is good, mainly due to its user-friendly nature and ease of use.
Cons
I don't have any complaints but the delivery software could be improved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maunik
Retail, 1-10 employees
More than a year
February 2019
Does the job
Does the job
Pros
PrimeRx is easy to use and gets the job done properly.
Cons
Some features need improvement, such as the sea entry and checking system for failed controlled substance sending to HCS. Whenever you edit a prescription it unnecessarily changes the date and time stamp from the original.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
7
Nadia
Pharmaceuticals, 1-10 employees
More than a year
February 2019
Low cost
Low cost
Pros
It offers low cost, customization options, ease of use, and customer support (although it's important to reach the right person to resolve any issues).
Cons
The POS functionality is non-existent and double billing is a hassle. Managing compound billing is a nightmare and perpetual inventory, regardless of efforts it is full of errors. The system crashes frequently.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
ram
Pharmaceuticals, 11-50 employees
More than a year
February 2019
Prime Rx your go to software
Prime Rx your go to software
Pros
Transitioning to PrimeRx is a simple task. It feels like using Windows with prompts that help seamlessly navigate the system. It is very user-friendly.
Cons
No cons to mention. The updates are automatically done for you, and you don't need to do anything extra.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Moji
Pharmaceuticals, 1-10 employees
More than a year
February 2019