PrimeRx

Great system!

Pros

In my opinion, it's the best pharmacy software available. There are some minor issues, especially during updates, but apart from that any problems we encounter are usually resolved quickly.

Cons

Sometimes, the support team doesn't understand the issues when workstations are switched around. Unfiling prescriptions can be frustrating as you have to press "entire" multiple times. The software occasionally closes out randomly during the process of erxs. It's a bit unstable, and updates aren't tested for compatibility with other software like RMS POS.

pharmacist

Pros

The software is easy to use and updates can be done remotely. Technical assistance is always available and the software is highly reliable.

Cons

The add-on can be costly, and the drug interaction feature is not fully functional. After updates, drug names may be changed or shortened, leading to confusion and errors.

PrimeRX 30+ years

Pros

I find it easy to use. I have tried Best Rx but I prefer the simplicity of PrimeRx.

Cons

The software crashes frequently, and the customer support is inconsistent. Some tech support representatives are knowledgeable, while others are not. I had to make a list of the best tech support representatives.

Westgate Pharmacy

Pros

We really like the fact that PrimeRX is easy of use which allows for a smooth workflow in a retail environment.

Cons

The clinical drug database needs to be reassessed. The drug interactions sometimes provide completely inaccurate information. Additionally, PrimeRx often links medications incorrectly, failing to associate a generic with other equivalent generics. Customer service representatives sometimes struggle to understand the issues we are facing.

primerx review

Pros

PrimeRx is a highly reliable and user-friendly system.

Cons

I can't find anything negative to say about this.

Good system if the maintenance dept hire knowledgeable techs

Pros

Primerx and PrimePOS combined into an all in sone system. It works well if the maintenance department hires knowledgeable technicians.

Cons

The effectiveness of their tech support is reliant on the maintenance department hiring knowledgeable technicians.

Very Intelligent software

Pros

The software is easy to use, thanks to its large database and intelligent inventory management.

Cons

I don't have any cons to mention. It has become incredibly important in my pharmacy, and I really like it.

Stay away from this software, very very poor customer service.

Pros

PrimeRX software is user-friendly and easy to navigate.

Cons

PrimeRx worst aspect is the numerous issues that arise whenever they release an update. Their customer service is terrible. If you call them five times for the same issue, each person will provide a different answer and the problem never gets resolved quickly.

Bad customer service

Pros

The communication module, PrimePay and online payment request features include a signature request.

Cons

I dislike it when all the great features suddenly stop working and the customer service is not available when needed.

PrimeRX Review

Pros

The system is quite simple and has a user-friendly interface. Training new staff to use the software is not a time consuming process. They offer a wide range of training videos and classes. Their customer support is outstanding and resolves issues quickly. The support team and developers are innovative as they are consistently adding new features and functionality as requested. They respond quickly and look in to the problems then take the time to fully understand the issues and provide appropriate solutions. The software is specifically designed for independent pharmacy owners, making them the market leaders in the independent pharmacy management solution space.

Cons

There is nothing about this software that I don't like.