Rapid Gun Systems Reviews
26 Review(s)
softwareOverall Rating
4.5
26 Review(s)
Rating Distribution
5
(16)
4
(8)
3
(2)
2
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Overall Rating
4.5
26 Review(s)
Rating Distribution
5
(16)
4
(8)
3
(2)
2
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
RISE
RISE
Pros
The setup process was a smooth and easy task. The other best part about it is that I could customize it to my liking.
Cons
I find it frustrating that there are additional charges for small things. During the setup process, Rapid's ATF knowledge was lacking and I couldn't make changes or updates without contacting them and paying extra charges.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Irene
Consumer Goods, 11-50 employees
More than a year
July 2020
Rapid Gun System just works
Rapid Gun System just works
Pros
Rapid Gun Systems software delivers on its promises. The functionality is fantastic and meets 99% of my needs.
Cons
With Rapid Gun Systems I have encountered some issues with certain functions and there have been frequent issues with downloading the 4473. Overall, it is about 90% perfect.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mark
Retail, 1-10 employees
Less than a year
June 2020
The team at RGS have been fantastic to work with.
The team at RGS have been fantastic to work with.
Pros
The user interface's simplicity makes it the best and easy to follow along. Also I am confident that my clerks will be able to use the software pretty easily.
Cons
I wish there was integration for NIC checks and better support for SOT. Adding these features would greatly streamline our processes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mark
Retail, 1-10 employees
Less than 6 months
March 2018
It nice to use and easier the more I use it
It nice to use and easier the more I use it
Pros
I love the customization options that allow me to make it my own and quickly access items I typically have to search for.
Cons
When something goes wrong, it is difficult to recover and get back on track. There are also moments when the software can cause a lot of confusion.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than a year
March 2018
The system is a lot more complex and non user friendly than it should be.
The system is a lot more complex and non user friendly than it should be.
Pros
I like that it seamlessly integrates with our accounting software, making our job easier. While some of the reports are highly useful for our daily accounting functions, there are instances where other reports don't align as they should.
Cons
Learning all the functionality of this software can be quite daunting and time consuming. It would be helpful if they provided detailed training courses for every aspect of the software on their website or elsewhere.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
Jon
Retail, 11-50 employees
Less than a year
March 2018
One of the best firearms software I have used thus far.
One of the best firearms software I have used thus far.
Pros
Rapid Gun Systems provides multiple ways to search and gather data. The customer database is user-friendly and the tech support is exceptional which eventually contributes a lot to our positive experience with Rapid.
Cons
The software has some bugs and you need to follow specific processes to avoid errors or system lockup. It is not as seamless as it could be. I believe that making minor program changes would significantly improve the software.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Rob
Information Technology and Services, 1-10 employees
Less than a year
March 2018
I'm very pleased with our product...Yes pricey but worth it! I really enjoy working with the team!
I'm very pleased with our product...Yes pricey but worth it! I really enjoy working with the team!
Pros
What I love the most about the software is its simplicity and easiness. There is no need to navigate through different sections as everything is organized from start to finish. The customer service is excellent and Rapid Gun System has a well-rounded team!
Cons
If I have to mention a con, it would be the price. However, considering the value it provides, it is definitely worth it!
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Momi
Retail, 1-10 employees
Less than 6 months
March 2018
this system rocks
this system rocks
Pros
Rapid Gun Systems has streamlined every aspect of inventory management. I love having a true electronic bound book that makes searching for serial/part numbers quite easy.
Cons
Dealing with support on the west coast while being on the east coast can be challenging at times. We have experienced downtime until noon or later due to the time zone differences during some updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mo
Sporting Goods, 500+ employees
More than a year
March 2018
Very nice product that has steamed lined most of our ATF processes.
Very nice product that has steamed lined most of our ATF processes.
Pros
The touch screen is user-friendly and can be customized for any situation, ensuring ease of use.
Cons
There are a few basic POS functions that I believe should be included with the system, considering the cost.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Bill
Sporting Goods, 1-10 employees
Less than a year
August 2017
Great Customer service
Great Customer service
Pros
The customization features are great and The touch screen is easy to navigate. The customer service is awesome, and they provide same-day assistance.
Cons
It took a few months of experiencing challenges to customize the system according to our preferences, and we discovered that some features were not as we initially understood them.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
9
HILLIARY
Retail, 11-50 employees
Less than a year
August 2017
Everyone was nice and friendly and great to work with.
Everyone was nice and friendly and great to work with.
Pros
Rapid Gun Systems is a user-friendly platform. Everyone in the store uses it and we all follow the same processes. It even notify us when we forget something.
Cons
I am happy with everything software offers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
Not Specified, N/A employees
Less than 6 months
August 2017
We purchased this system not long after we purchased our store due to an inadequate system
We purchased this system not long after we purchased our store due to an inadequate system
Pros
The electronic bound book and gunsmithing modules have greatly increased our back-office efficiency.
Cons
Rapid Gun Systems software itself is excellent. However, I feel that we didn't receive sufficient instruction on its complete use. As a result, I occasionally need to contact the help desk for guidance on tasks that I should have known how to do and for this you have to pay extra fee.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
10
Fae
Sporting Goods, 1-10 employees
Less than a year
August 2017
Good experience overall support hours with the time change difference could be improved
Good experience overall support hours with the time change difference could be improved
Pros
It's a comprehensive system that allows room for expansion and growth alongside your business. It's truly a reliable platform.
Cons
You have to spend a good amount of time in order to learn everything related to this platform. The limited training provided makes it difficult for us to onboard new hires onto the system.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Matt
Sporting Goods, 1-10 employees
Less than a year
August 2017
The technical support team is great at fixing any problems we may have in a timely manner.
The technical support team is great at fixing any problems we may have in a timely manner.
Pros
Rapid Gun Systems is very simple and easy to learn. It offers numerous options and categories, which enhances its usefulness to next level.
Cons
Unfortunately, this software lacks the option to make "simple corrections" like modifying item quantity or last cost. Once these selections are made and saved, there is no way to change them if an error occurs. Consequently, we have many items labeled as "DO NOT USE" in our system.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
7
Janell
Not Specified, N/A employees
Less than a year
August 2017
Excellent
Excellent
Pros
There are plenty of features I like but I particularly love the feature as it allows me to generate accurate reports. Furthermore it is easy to use and the customer support is amazing.
Cons
Teaching new employees the software poses a significant learning curve. It would be beneficial if there were a manual or additional training available.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Miles
Sporting Goods, 1-10 employees
Less than a year
August 2017
Only been open for seven months but its worked great for us
Only been open for seven months but its worked great for us
Pros
I am very much impressed with that fact that we were able to teach all our employees to use the system without putting extra effort. Even our older employees, who in the beginning disliked computers, have come to enjoy using it. I also like that the system has a user-friendly interface with large letters and bright colors.
Cons
I find it frustrating when customers experience delays when sliding their credit cards, as the delay varies from day to day.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Alecia
Not Specified, 1-10 employees
Less than a year
August 2017
DEPENDABLE
DEPENDABLE
Pros
While the software is relatively easy to use, the transition took longer than expected. However, the training provided was thorough, and the customer support has been excellent. Nell has been a great mentor throughout the process.
Cons
The "workaround" for NFA items is disappointing. We have to put the item on layaway, and since Texas requires sales tax to be paid upon collection, the workaround becomes cumbersome and prone to errors. I wish the system provided better support for NFA items.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Dwain
Sporting Goods, 1-10 employees
Less than a year
August 2017
The software is clunky and awkward. Some actions take more steps than necessary and difficult.
The software is clunky and awkward. Some actions take more steps than necessary and difficult.
Pros
I believe this software has the potential to offer much more than it currently does. If the development and building process were more efficient, the program would be an even greater asset.
Cons
Many actions are unnecessarily complicated which eventually makes the software less user-friendly compared to other programs. It takes our team a long time to find solutions within the software. We are still missing crucial components, such as the membership portal which are essential for running our business.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Aubrey
Not Specified, N/A employees
More than a year
August 2017
This is a great company to deal with! They have an amazing system that meets all of our needs!!
This is a great company to deal with! They have an amazing system that meets all of our needs!!
Pros
I can't stress enough how easy this software is to use! I absolutely love the extensive reporting capabilities and the accuracy it brings to our inventory management.
Cons
I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Not Specified, N/A employees
Less than a year
August 2017
No support after or before California business hours.
No support after or before California business hours.
Pros
Initially, I was drawn to the software's appealing layout and color scheme. The quote function was a nice addition, and I found the customer history functions helpful. While the customer service was friendly and supportive, it was sometimes challenging to reach them during certain times.
Cons
Occasionally, it was challenging to navigate and find what I was looking for. I had to open too many screens to access something that should have been simpler. Additionally, I had to log in multiple times.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
DENNIS
Sporting Goods, 11-50 employees
Less than a year
August 2017
Great System Overall!
Great System Overall!
Pros
The system keeps my A&D book organized and handles layaway, special orders, gunsmithing, and shipping. Interacting with the ATF is a smooth process, thanks to this software. I must mention that the customer service is exceptional. I pay the monthly service fee, and they promptly resolve any issues I encounter.
Cons
The learning curve is steep, requiring 10-20 hours of classes to fully grasp the system. However, once it "clicks," it becomes second nature to navigate.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Dustin
Consumer Goods, 1-10 employees
More than a year
August 2017
Rapid is a good system for Firearms sales and does a nice job of managing customers and inventory.
Rapid is a good system for Firearms sales and does a nice job of managing customers and inventory.
Pros
While the e4473 is a good feature, it's an additional add-on. Mainly I like the DL scan feature and the inventory module, although I wish it had more power. Still, inventory management is good and relatively easy to use. Also the ability to include required fields is a plus. One of the standout features is the multi-gun email notification when extra forms are needed for a purchase. The fact that it fills out the forms for you makes it even better. The touch screen works well and is simple to edit and customize.
Cons
The NCR POS screen size is too small, limiting the number of buttons that can be displayed. I believe features like editing price tags and labels should be included with the software, rather than being add-ons. Considering the price, optional features such as the advanced inventory module and QuickBooks integration should be included. The training could be improved, and as a buyer of the software and hardware, I believe I should have complete access to my SQL database, but unfortunately, that's not the case. The ability to customize should be available to end users without requiring support charges, such as adding simple MSRP to price tags or enabling the printing of counter tags. There have been instances where support took longer to address errors, and they sometimes fix issues without confirming or verifying the resolution, resulting in reopened tickets. The cost of adding an extra license is excessively expensive, and upgrades should be included in support. If we own the e4473 and pay for support, we shouldn't be charged when ATF forms change, as we already pay a hosting fee for the e4473 and support.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
4
William
Retail, 1-10 employees
More than a year
August 2017
The training/support staff are OUTSTANDING...
The training/support staff are OUTSTANDING...
Pros
Rapid Gun Systems handles our firearms bound book, generates sales and tax reports, customizes the POS screen, and stores customer information.
Cons
Certain actions can only be performed on the POS screen and not in the office, like buybacks. The system goes into sleep mode, requiring logins on office terminals or the use of user ID swipe cards solely on the POS terminal. It would be beneficial to have the option to extend the time before sleep mode activates. Obtaining simple inventory reports should be easier, and item entries should include manufacturer information, not just the vendor, to streamline reporting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rich
Retail, 1-10 employees
Less than a year
August 2017
Great system it really has grown into everything you need
Great system it really has grown into everything you need
Pros
I value the electronic bound book as it aligns well with the support they provide to the 2a community. The touch screen is comes in very handy and it seamlessly integrates with our vendors.
Cons
It's challenging when tech support is located in California, as it takes 1-3 hours to receive a call back when I have an emergency at 9 AM EST.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
9
Joshua
Retail, 1-10 employees
Less than a year
August 2017
Best Customer Service, Easy to Use System
Best Customer Service, Easy to Use System
Pros
One of the best aspects is the ability to customize almost anything. Over the past year, we've added numerous customizations, and we plan to incorporate many more in the future.
Cons
The appearance could use a facelift, as some of the forms and windows look outdated. Other than that, I haven't found any other flaws.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Retail, 11-50 employees
Less than a year
August 2017
We switched from Celerant and we are never going back! Rapid has streamlined our processes!
We switched from Celerant and we are never going back! Rapid has streamlined our processes!
Pros
The ease of use for gun sales makes this software a no-brainer for any FFL. It has simplified our tasks from receiving all the way to disposition.
Cons
It would be great to have a more user-friendly GUI to assist our less tech-savvy users who prefer a simpler interface.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Christian
Not Specified, N/A employees
Less than a year
August 2017
Filters
Sort by:
RISE
RISE
Pros
The setup process was a smooth and easy task. The other best part about it is that I could customize it to my liking.
Cons
I find it frustrating that there are additional charges for small things. During the setup process, Rapid's ATF knowledge was lacking and I couldn't make changes or updates without contacting them and paying extra charges.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Irene
Consumer Goods, 11-50 employees
More than a year
July 2020
Rapid Gun System just works
Rapid Gun System just works
Pros
Rapid Gun Systems software delivers on its promises. The functionality is fantastic and meets 99% of my needs.
Cons
With Rapid Gun Systems I have encountered some issues with certain functions and there have been frequent issues with downloading the 4473. Overall, it is about 90% perfect.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mark
Retail, 1-10 employees
Less than a year
June 2020
The team at RGS have been fantastic to work with.
The team at RGS have been fantastic to work with.
Pros
The user interface's simplicity makes it the best and easy to follow along. Also I am confident that my clerks will be able to use the software pretty easily.
Cons
I wish there was integration for NIC checks and better support for SOT. Adding these features would greatly streamline our processes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mark
Retail, 1-10 employees
Less than 6 months
March 2018
It nice to use and easier the more I use it
It nice to use and easier the more I use it
Pros
I love the customization options that allow me to make it my own and quickly access items I typically have to search for.
Cons
When something goes wrong, it is difficult to recover and get back on track. There are also moments when the software can cause a lot of confusion.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than a year
March 2018
The system is a lot more complex and non user friendly than it should be.
The system is a lot more complex and non user friendly than it should be.
Pros
I like that it seamlessly integrates with our accounting software, making our job easier. While some of the reports are highly useful for our daily accounting functions, there are instances where other reports don't align as they should.
Cons
Learning all the functionality of this software can be quite daunting and time consuming. It would be helpful if they provided detailed training courses for every aspect of the software on their website or elsewhere.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
Jon
Retail, 11-50 employees
Less than a year
March 2018
One of the best firearms software I have used thus far.
One of the best firearms software I have used thus far.
Pros
Rapid Gun Systems provides multiple ways to search and gather data. The customer database is user-friendly and the tech support is exceptional which eventually contributes a lot to our positive experience with Rapid.
Cons
The software has some bugs and you need to follow specific processes to avoid errors or system lockup. It is not as seamless as it could be. I believe that making minor program changes would significantly improve the software.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Rob
Information Technology and Services, 1-10 employees
Less than a year
March 2018
I'm very pleased with our product...Yes pricey but worth it! I really enjoy working with the team!
I'm very pleased with our product...Yes pricey but worth it! I really enjoy working with the team!
Pros
What I love the most about the software is its simplicity and easiness. There is no need to navigate through different sections as everything is organized from start to finish. The customer service is excellent and Rapid Gun System has a well-rounded team!
Cons
If I have to mention a con, it would be the price. However, considering the value it provides, it is definitely worth it!
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Momi
Retail, 1-10 employees
Less than 6 months
March 2018
this system rocks
this system rocks
Pros
Rapid Gun Systems has streamlined every aspect of inventory management. I love having a true electronic bound book that makes searching for serial/part numbers quite easy.
Cons
Dealing with support on the west coast while being on the east coast can be challenging at times. We have experienced downtime until noon or later due to the time zone differences during some updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mo
Sporting Goods, 500+ employees
More than a year
March 2018
Very nice product that has steamed lined most of our ATF processes.
Very nice product that has steamed lined most of our ATF processes.
Pros
The touch screen is user-friendly and can be customized for any situation, ensuring ease of use.
Cons
There are a few basic POS functions that I believe should be included with the system, considering the cost.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Bill
Sporting Goods, 1-10 employees
Less than a year
August 2017
Great Customer service
Great Customer service
Pros
The customization features are great and The touch screen is easy to navigate. The customer service is awesome, and they provide same-day assistance.
Cons
It took a few months of experiencing challenges to customize the system according to our preferences, and we discovered that some features were not as we initially understood them.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
9
HILLIARY
Retail, 11-50 employees
Less than a year
August 2017
Everyone was nice and friendly and great to work with.
Everyone was nice and friendly and great to work with.
Pros
Rapid Gun Systems is a user-friendly platform. Everyone in the store uses it and we all follow the same processes. It even notify us when we forget something.
Cons
I am happy with everything software offers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
Not Specified, N/A employees
Less than 6 months
August 2017
We purchased this system not long after we purchased our store due to an inadequate system
We purchased this system not long after we purchased our store due to an inadequate system
Pros
The electronic bound book and gunsmithing modules have greatly increased our back-office efficiency.
Cons
Rapid Gun Systems software itself is excellent. However, I feel that we didn't receive sufficient instruction on its complete use. As a result, I occasionally need to contact the help desk for guidance on tasks that I should have known how to do and for this you have to pay extra fee.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
10
Fae
Sporting Goods, 1-10 employees
Less than a year
August 2017
Good experience overall support hours with the time change difference could be improved
Good experience overall support hours with the time change difference could be improved
Pros
It's a comprehensive system that allows room for expansion and growth alongside your business. It's truly a reliable platform.
Cons
You have to spend a good amount of time in order to learn everything related to this platform. The limited training provided makes it difficult for us to onboard new hires onto the system.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Matt
Sporting Goods, 1-10 employees
Less than a year
August 2017
The technical support team is great at fixing any problems we may have in a timely manner.
The technical support team is great at fixing any problems we may have in a timely manner.
Pros
Rapid Gun Systems is very simple and easy to learn. It offers numerous options and categories, which enhances its usefulness to next level.
Cons
Unfortunately, this software lacks the option to make "simple corrections" like modifying item quantity or last cost. Once these selections are made and saved, there is no way to change them if an error occurs. Consequently, we have many items labeled as "DO NOT USE" in our system.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
7
Janell
Not Specified, N/A employees
Less than a year
August 2017
Excellent
Excellent
Pros
There are plenty of features I like but I particularly love the feature as it allows me to generate accurate reports. Furthermore it is easy to use and the customer support is amazing.
Cons
Teaching new employees the software poses a significant learning curve. It would be beneficial if there were a manual or additional training available.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Miles
Sporting Goods, 1-10 employees
Less than a year
August 2017
Only been open for seven months but its worked great for us
Only been open for seven months but its worked great for us
Pros
I am very much impressed with that fact that we were able to teach all our employees to use the system without putting extra effort. Even our older employees, who in the beginning disliked computers, have come to enjoy using it. I also like that the system has a user-friendly interface with large letters and bright colors.
Cons
I find it frustrating when customers experience delays when sliding their credit cards, as the delay varies from day to day.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Alecia
Not Specified, 1-10 employees
Less than a year
August 2017
DEPENDABLE
DEPENDABLE
Pros
While the software is relatively easy to use, the transition took longer than expected. However, the training provided was thorough, and the customer support has been excellent. Nell has been a great mentor throughout the process.
Cons
The "workaround" for NFA items is disappointing. We have to put the item on layaway, and since Texas requires sales tax to be paid upon collection, the workaround becomes cumbersome and prone to errors. I wish the system provided better support for NFA items.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Dwain
Sporting Goods, 1-10 employees
Less than a year
August 2017
The software is clunky and awkward. Some actions take more steps than necessary and difficult.
The software is clunky and awkward. Some actions take more steps than necessary and difficult.
Pros
I believe this software has the potential to offer much more than it currently does. If the development and building process were more efficient, the program would be an even greater asset.
Cons
Many actions are unnecessarily complicated which eventually makes the software less user-friendly compared to other programs. It takes our team a long time to find solutions within the software. We are still missing crucial components, such as the membership portal which are essential for running our business.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Aubrey
Not Specified, N/A employees
More than a year
August 2017
This is a great company to deal with! They have an amazing system that meets all of our needs!!
This is a great company to deal with! They have an amazing system that meets all of our needs!!
Pros
I can't stress enough how easy this software is to use! I absolutely love the extensive reporting capabilities and the accuracy it brings to our inventory management.
Cons
I have no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Not Specified, N/A employees
Less than a year
August 2017
No support after or before California business hours.
No support after or before California business hours.
Pros
Initially, I was drawn to the software's appealing layout and color scheme. The quote function was a nice addition, and I found the customer history functions helpful. While the customer service was friendly and supportive, it was sometimes challenging to reach them during certain times.
Cons
Occasionally, it was challenging to navigate and find what I was looking for. I had to open too many screens to access something that should have been simpler. Additionally, I had to log in multiple times.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
DENNIS
Sporting Goods, 11-50 employees
Less than a year
August 2017
Great System Overall!
Great System Overall!
Pros
The system keeps my A&D book organized and handles layaway, special orders, gunsmithing, and shipping. Interacting with the ATF is a smooth process, thanks to this software. I must mention that the customer service is exceptional. I pay the monthly service fee, and they promptly resolve any issues I encounter.
Cons
The learning curve is steep, requiring 10-20 hours of classes to fully grasp the system. However, once it "clicks," it becomes second nature to navigate.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Dustin
Consumer Goods, 1-10 employees
More than a year
August 2017
Rapid is a good system for Firearms sales and does a nice job of managing customers and inventory.
Rapid is a good system for Firearms sales and does a nice job of managing customers and inventory.
Pros
While the e4473 is a good feature, it's an additional add-on. Mainly I like the DL scan feature and the inventory module, although I wish it had more power. Still, inventory management is good and relatively easy to use. Also the ability to include required fields is a plus. One of the standout features is the multi-gun email notification when extra forms are needed for a purchase. The fact that it fills out the forms for you makes it even better. The touch screen works well and is simple to edit and customize.
Cons
The NCR POS screen size is too small, limiting the number of buttons that can be displayed. I believe features like editing price tags and labels should be included with the software, rather than being add-ons. Considering the price, optional features such as the advanced inventory module and QuickBooks integration should be included. The training could be improved, and as a buyer of the software and hardware, I believe I should have complete access to my SQL database, but unfortunately, that's not the case. The ability to customize should be available to end users without requiring support charges, such as adding simple MSRP to price tags or enabling the printing of counter tags. There have been instances where support took longer to address errors, and they sometimes fix issues without confirming or verifying the resolution, resulting in reopened tickets. The cost of adding an extra license is excessively expensive, and upgrades should be included in support. If we own the e4473 and pay for support, we shouldn't be charged when ATF forms change, as we already pay a hosting fee for the e4473 and support.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
4
William
Retail, 1-10 employees
More than a year
August 2017
The training/support staff are OUTSTANDING...
The training/support staff are OUTSTANDING...
Pros
Rapid Gun Systems handles our firearms bound book, generates sales and tax reports, customizes the POS screen, and stores customer information.
Cons
Certain actions can only be performed on the POS screen and not in the office, like buybacks. The system goes into sleep mode, requiring logins on office terminals or the use of user ID swipe cards solely on the POS terminal. It would be beneficial to have the option to extend the time before sleep mode activates. Obtaining simple inventory reports should be easier, and item entries should include manufacturer information, not just the vendor, to streamline reporting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rich
Retail, 1-10 employees
Less than a year
August 2017
Great system it really has grown into everything you need
Great system it really has grown into everything you need
Pros
I value the electronic bound book as it aligns well with the support they provide to the 2a community. The touch screen is comes in very handy and it seamlessly integrates with our vendors.
Cons
It's challenging when tech support is located in California, as it takes 1-3 hours to receive a call back when I have an emergency at 9 AM EST.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
9
Joshua
Retail, 1-10 employees
Less than a year
August 2017
Best Customer Service, Easy to Use System
Best Customer Service, Easy to Use System
Pros
One of the best aspects is the ability to customize almost anything. Over the past year, we've added numerous customizations, and we plan to incorporate many more in the future.
Cons
The appearance could use a facelift, as some of the forms and windows look outdated. Other than that, I haven't found any other flaws.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Retail, 11-50 employees
Less than a year
August 2017
We switched from Celerant and we are never going back! Rapid has streamlined our processes!
We switched from Celerant and we are never going back! Rapid has streamlined our processes!
Pros
The ease of use for gun sales makes this software a no-brainer for any FFL. It has simplified our tasks from receiving all the way to disposition.
Cons
It would be great to have a more user-friendly GUI to assist our less tech-savvy users who prefer a simpler interface.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Christian
Not Specified, N/A employees
Less than a year
August 2017