Rapid Gun Systems Reviews

Pros

The setup process was a smooth and easy task. The other best part about it is that I could customize it to my liking.

Cons

I find it frustrating that there are additional charges for small things. During the setup process, Rapid's ATF knowledge was lacking and I couldn't make changes or updates without contacting them and paying extra charges.

Pros

Rapid Gun Systems software delivers on its promises. The functionality is fantastic and meets 99% of my needs.

Cons

With Rapid Gun Systems I have encountered some issues with certain functions and there have been frequent issues with downloading the 4473. Overall, it is about 90% perfect.

Pros

The user interface's simplicity makes it the best and easy to follow along. Also I am confident that my clerks will be able to use the software pretty easily.

Cons

I wish there was integration for NIC checks and better support for SOT. Adding these features would greatly streamline our processes.

Pros

I love the customization options that allow me to make it my own and quickly access items I typically have to search for.

Cons

When something goes wrong, it is difficult to recover and get back on track. There are also moments when the software can cause a lot of confusion.

Pros

I like that it seamlessly integrates with our accounting software, making our job easier. While some of the reports are highly useful for our daily accounting functions, there are instances where other reports don't align as they should.

Cons

Learning all the functionality of this software can be quite daunting and time consuming. It would be helpful if they provided detailed training courses for every aspect of the software on their website or elsewhere.

Pros

Rapid Gun Systems provides multiple ways to search and gather data. The customer database is user-friendly and the tech support is exceptional which eventually contributes a lot to our positive experience with Rapid.

Cons

The software has some bugs and you need to follow specific processes to avoid errors or system lockup. It is not as seamless as it could be. I believe that making minor program changes would significantly improve the software.

Pros

What I love the most about the software is its simplicity and easiness. There is no need to navigate through different sections as everything is organized from start to finish. The customer service is excellent and Rapid Gun System has a well-rounded team!

Cons

If I have to mention a con, it would be the price. However, considering the value it provides, it is definitely worth it!

Pros

Rapid Gun Systems has streamlined every aspect of inventory management. I love having a true electronic bound book that makes searching for serial/part numbers quite easy.

Cons

Dealing with support on the west coast while being on the east coast can be challenging at times. We have experienced downtime until noon or later due to the time zone differences during some updates.

Pros

The touch screen is user-friendly and can be customized for any situation, ensuring ease of use.

Cons

There are a few basic POS functions that I believe should be included with the system, considering the cost.

Pros

The customization features are great and The touch screen is easy to navigate. The customer service is awesome, and they provide same-day assistance.

Cons

It took a few months of experiencing challenges to customize the system according to our preferences, and we discovered that some features were not as we initially understood them.

Pros

Rapid Gun Systems is a user-friendly platform. Everyone in the store uses it and we all follow the same processes. It even notify us when we forget something.

Cons

I am happy with everything software offers.

Pros

The electronic bound book and gunsmithing modules have greatly increased our back-office efficiency.

Cons

Rapid Gun Systems software itself is excellent. However, I feel that we didn't receive sufficient instruction on its complete use. As a result, I occasionally need to contact the help desk for guidance on tasks that I should have known how to do and for this you have to pay extra fee.

Pros

It's a comprehensive system that allows room for expansion and growth alongside your business. It's truly a reliable platform.

Cons

You have to spend a good amount of time in order to learn everything related to this platform. The limited training provided makes it difficult for us to onboard new hires onto the system.

Pros

Rapid Gun Systems is very simple and easy to learn. It offers numerous options and categories, which enhances its usefulness to next level.

Cons

Unfortunately, this software lacks the option to make "simple corrections" like modifying item quantity or last cost. Once these selections are made and saved, there is no way to change them if an error occurs. Consequently, we have many items labeled as "DO NOT USE" in our system.

Pros

There are plenty of features I like but I particularly love the feature as it allows me to generate accurate reports. Furthermore it is easy to use and the customer support is amazing.

Cons

Teaching new employees the software poses a significant learning curve. It would be beneficial if there were a manual or additional training available.

Pros

I am very much impressed with that fact that we were able to teach all our employees to use the system without putting extra effort. Even our older employees, who in the beginning disliked computers, have come to enjoy using it. I also like that the system has a user-friendly interface with large letters and bright colors.

Cons

I find it frustrating when customers experience delays when sliding their credit cards, as the delay varies from day to day.

Pros

While the software is relatively easy to use, the transition took longer than expected. However, the training provided was thorough, and the customer support has been excellent. Nell has been a great mentor throughout the process.

Cons

The "workaround" for NFA items is disappointing. We have to put the item on layaway, and since Texas requires sales tax to be paid upon collection, the workaround becomes cumbersome and prone to errors. I wish the system provided better support for NFA items.

Pros

I believe this software has the potential to offer much more than it currently does. If the development and building process were more efficient, the program would be an even greater asset.

Cons

Many actions are unnecessarily complicated which eventually makes the software less user-friendly compared to other programs. It takes our team a long time to find solutions within the software. We are still missing crucial components, such as the membership portal which are essential for running our business.

Pros

I can't stress enough how easy this software is to use! I absolutely love the extensive reporting capabilities and the accuracy it brings to our inventory management.

Cons

I have no complaints.

Pros

Initially, I was drawn to the software's appealing layout and color scheme. The quote function was a nice addition, and I found the customer history functions helpful. While the customer service was friendly and supportive, it was sometimes challenging to reach them during certain times.

Cons

Occasionally, it was challenging to navigate and find what I was looking for. I had to open too many screens to access something that should have been simpler. Additionally, I had to log in multiple times.