Rapid Gun Systems

RISE

Pros

The setup process was a smooth and easy task. The other best part about it is that I could customize it to my liking.

Cons

I find it frustrating that there are additional charges for small things. During the setup process, Rapid's ATF knowledge was lacking and I couldn't make changes or updates without contacting them and paying extra charges.

Rapid Gun System just works

Pros

Rapid Gun Systems software delivers on its promises. The functionality is fantastic and meets 99% of my needs.

Cons

With Rapid Gun Systems I have encountered some issues with certain functions and there have been frequent issues with downloading the 4473. Overall, it is about 90% perfect.

The team at RGS have been fantastic to work with.

Pros

The user interface's simplicity makes it the best and easy to follow along. Also I am confident that my clerks will be able to use the software pretty easily.

Cons

I wish there was integration for NIC checks and better support for SOT. Adding these features would greatly streamline our processes.

It nice to use and easier the more I use it

Pros

I love the customization options that allow me to make it my own and quickly access items I typically have to search for.

Cons

When something goes wrong, it is difficult to recover and get back on track. There are also moments when the software can cause a lot of confusion.

The system is a lot more complex and non user friendly than it should be.

Pros

I like that it seamlessly integrates with our accounting software, making our job easier. While some of the reports are highly useful for our daily accounting functions, there are instances where other reports don't align as they should.

Cons

Learning all the functionality of this software can be quite daunting and time consuming. It would be helpful if they provided detailed training courses for every aspect of the software on their website or elsewhere.

One of the best firearms software I have used thus far.

Pros

Rapid Gun Systems provides multiple ways to search and gather data. The customer database is user-friendly and the tech support is exceptional which eventually contributes a lot to our positive experience with Rapid.

Cons

The software has some bugs and you need to follow specific processes to avoid errors or system lockup. It is not as seamless as it could be. I believe that making minor program changes would significantly improve the software.

I'm very pleased with our product...Yes pricey but worth it! I really enjoy working with the team!

Pros

What I love the most about the software is its simplicity and easiness. There is no need to navigate through different sections as everything is organized from start to finish. The customer service is excellent and Rapid Gun System has a well-rounded team!

Cons

If I have to mention a con, it would be the price. However, considering the value it provides, it is definitely worth it!

this system rocks

Pros

Rapid Gun Systems has streamlined every aspect of inventory management. I love having a true electronic bound book that makes searching for serial/part numbers quite easy.

Cons

Dealing with support on the west coast while being on the east coast can be challenging at times. We have experienced downtime until noon or later due to the time zone differences during some updates.

Very nice product that has steamed lined most of our ATF processes.

Pros

The touch screen is user-friendly and can be customized for any situation, ensuring ease of use.

Cons

There are a few basic POS functions that I believe should be included with the system, considering the cost.

Great Customer service

Pros

The customization features are great and The touch screen is easy to navigate. The customer service is awesome, and they provide same-day assistance.

Cons

It took a few months of experiencing challenges to customize the system according to our preferences, and we discovered that some features were not as we initially understood them.