Rezku POS Reviews

Pros

Rezku was easy to set up. I got started using it after just a couple of hours. Learning to use the POS was also very quick and easy. I loved that many "extras" are included with Rezku, which cost extra or are not even available with other POS systems. For example, ingredient-level inventory and food costing let me determine exactly what each menu item costs to serve, which has been tremendously helpful in keeping my food costs down. Rezku support has been EXCELLENT! There is always someone available via phone or chat to answer questions or resolve any issues that arise.

Cons

Personally, I have no complaints whatsoever!

Pros

What I enjoyed most is the customer service. I've used many different POS systems over the years, and Rezku has the best and most reliable by far.

Cons

Up to now, I haven't found anything disappointing about the system.

Pros

It is super simple to use. The hardware is iOS related. Their corporate customer support is bar none.

Cons

While Wifi connectivity is crucial, Rezku does have backup plans in case Wifi goes down.

Pros

Rezku has the features necessary to build a complex menu for pizza restaurants.

Cons

Rezku is always evolving, which results in some growing pains.

Pros

The Rezku POS is a game changer for my business. Taking orders directly from the table via a tablet speeds up the kitchen production.

Cons

I haven't discovered any drawbacks with the Rezku POS system yet.

Pros

What I like best about Rezku is the fantastic customer support. Not once have I called Rezku support and not had the phone picked up in less than two rings with a very helpful representative walking me through any issues.

Cons

We identify customers by number, so having a significantly larger ticket number printed on receipts would be a significant improvement. I'm talking about something around 1 inch tall at the bottom of the receipt, highlighted by a circle.

Pros

Everything is wonderful with Rezku. Anytime I have an issue or problem, they are there to help and answer questions.

Cons

The only issue I've encountered is that the reports and exports lack descriptions. However, it's easy enough to click and view the report to understand its contents.

Pros

It is easy to use, set up, and maintain. Best of all is the streamlined hardware.

Cons

The secondary system can be sluggish, and connecting to the host can be frustrating at the worst times.

Pros

Nothing. I can't think of one thing.

Cons

The credit card system never worked, costing me a significant amount of money.

Pros

The setup process was simple, and I noticed that the staff appeared to be pleasant and helpful.

Cons

My experience with customer care was awful. Everything that was promised to me either came with an additional charge or required payment for development. They also misled me about transferring my $25K in sold gift cards over to the new system, which turned into a costly nightmare involving thousands in CPA costs to resolve.

Pros

As a very small business, I've tried several POS systems (Square, Shopkeep, and two others). When looking for a new, more intuitive POS, I came across Rezku. I watched a video with the CEO explaining the POS and saying, "Give us a call, and if someone (a real person) doesn't answer your call, then don't get our service." Now that is how to do business! Rezku's customer service is top-notch. Any question, any time of day, they are ALWAYS there to help me out. They are very friendly and professional. I enrolled in their CRM program and love having gift cards I can load and check the balance on. With the CRM, I can see my top customers and even use the back office to see their previous orders. Rezku listens to customer feedback and is always improving its system. I will never use any other POS system EVER!

Cons

One feature I particularly liked was the "offline" option. We use a tablet exclusively for deliveries and appreciated the ability to accept credit cards offline. Payments would automatically process once we regained internet service, which was one less thing to worry about. Now, I have to remember to set our delivery tablet to "offline" mode at the start of the day and disable it several minutes before closing the register.

Pros

The platform is very intuitive and easy to navigate. We just opened up a 200-seat brewpub, bar, and restaurant. Anytime I've had issues or questions, the tech support team has been absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.

Cons

My only concern is the lack of tools or resources for the host stand; that's a separate app. Although I should have clarified this before purchasing Rezku POS, I assumed it would be included.

Pros

Ease of use and customer support that is superior in this field. I've had other POS systems, and this one works as promised.

Cons

There's not much I can think of. Personally, I'd prefer larger screens on the POS, but that's just a personal preference.

Pros

It is very easy to use back and front of the house. I make changes and corrections on products, pricing, and quantities on the spot to avoid service issues and keep things running smoothly.

Cons

The initial versions lacked functionality, causing a few months' delay in our implementation.

Pros

I've been so impressed with the reporting and timecard functions of this system! Easy to read, timely, and the items I need to know most. More importantly, the customer service team is exceptional! No question or suggestion is too small, and they always answer the phone! If they don't have the answer, they will find it. When I have a customer trying to check out and need a solution, they are there. Seconds feel like hours, and the person who answers the phone gives me the solution. In three months, I've never had a long hold time or an unsatisfactory customer service experience. Rezku continually evolves based on customer feedback, improving the experience. I also chose Rezku because of their no long-term commitment policy. They want to EARN your business. I refer them to everyone. If you are still doing it by hand, you are crazy. Great and affordable for the "Little Guy."

Cons

We haven't encountered any drawbacks with this system! It's been easy to use, cost-effective, and any issues we've faced were on our end.

Pros

The back office is easy to maneuver for setting up menus. I can change prices and items on the fly without disrupting service.

Cons

The printer generates chits for every transaction. Since we don't give sales chits to customers (except for credit cards), we spend our day discarding them. It would be helpful to be able to disable this for certain transactions.

Pros

Rezku is very easy to use. Customer support has been first-rate and very helpful. They answer every time.

Cons

The prices are high, and the customer service is very poor.

Pros

The software is just what I was looking for in a training environment. New students use the POS every day. From the software to the back office reports, this has been a great addition to Arizona Culinary Institute. I have not dealt with better technical support, very patient.

Cons

There are some technical and connectivity issues.

Pros

They update and add new things all the time. Always willing to listen to what I want and try to figure out how to make it work.

Cons

Sometimes I feel restricted in how I manage things, especially with inventory. I want to organize it one way, but the system only allows another method. I would prefer more control over this.

Pros

Their customer service is number one. Every time I call, I feel like they really care because I had Restaurant Manager, and their customer service was just too bad. I looked at TouchBistro EPOS and Lava, but I chose Rezku POS because of how they treat me.

Cons

The secondary system can be sluggish, and connecting to the host can be frustrating at times.