Rezku POS Reviews
25 Review(s)
softwareOverall Rating
4.5
25 Review(s)
Rating Distribution
5
(19)
4
(3)
3
(1)
2
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
25 Review(s)
Rating Distribution
5
(19)
4
(3)
3
(1)
2
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
We are SO glad we chose Rezku for our new cafe!
We are SO glad we chose Rezku for our new cafe!
Pros
Rezku was easy to set up. I got started using it after just a couple of hours. Learning to use the POS was also very quick and easy. I loved that many "extras" are included with Rezku, which cost extra or are not even available with other POS systems. For example, ingredient-level inventory and food costing let me determine exactly what each menu item costs to serve, which has been tremendously helpful in keeping my food costs down. Rezku support has been EXCELLENT! There is always someone available via phone or chat to answer questions or resolve any issues that arise.
Cons
Personally, I have no complaints whatsoever!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joel
Restaurants, 1-10 employees
More than a year
May 2023
Top Notch POS
Top Notch POS
Pros
What I enjoyed most is the customer service. I've used many different POS systems over the years, and Rezku has the best and most reliable by far.
Cons
Up to now, I haven't found anything disappointing about the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aaron
Hospitality, 1-10 employees
Less than a year
May 2023
Rezku to the Rescue!
Rezku to the Rescue!
Pros
It is super simple to use. The hardware is iOS related. Their corporate customer support is bar none.
Cons
While Wifi connectivity is crucial, Rezku does have backup plans in case Wifi goes down.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Food & Beverages, 11-50 employees
Less than 6 months
April 2023
Rico's Italian Pizza Review of Rezku
Rico's Italian Pizza Review of Rezku
Pros
Rezku has the features necessary to build a complex menu for pizza restaurants.
Cons
Rezku is always evolving, which results in some growing pains.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Food & Beverages, 11-50 employees
More than a year
March 2023
The best POS!
The best POS!
Pros
The Rezku POS is a game changer for my business. Taking orders directly from the table via a tablet speeds up the kitchen production.
Cons
I haven't discovered any drawbacks with the Rezku POS system yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Evangelos
Food & Beverages, 11-50 employees
Less than a year
March 2023
VERY BEST! Restaurant POS system on the market
VERY BEST! Restaurant POS system on the market
Pros
What I like best about Rezku is the fantastic customer support. Not once have I called Rezku support and not had the phone picked up in less than two rings with a very helpful representative walking me through any issues.
Cons
We identify customers by number, so having a significantly larger ticket number printed on receipts would be a significant improvement. I'm talking about something around 1 inch tall at the bottom of the receipt, highlighted by a circle.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Greg
Restaurants, 1-10 employees
More than a year
March 2023
Jasper Ridge Brewery and Rezku POS
Jasper Ridge Brewery and Rezku POS
Pros
Everything is wonderful with Rezku. Anytime I have an issue or problem, they are there to help and answer questions.
Cons
The only issue I've encountered is that the reports and exports lack descriptions. However, it's easy enough to click and view the report to understand its contents.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin
Food & Beverages, 11-50 employees
Less than a year
March 2023
Great system
Great system
Pros
It is easy to use, set up, and maintain. Best of all is the streamlined hardware.
Cons
The secondary system can be sluggish, and connecting to the host can be frustrating at the worst times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Restaurants, 1-10 employees
Less than a year
March 2023
Avoid at all cost!
Avoid at all cost!
Pros
Nothing. I can't think of one thing.
Cons
The credit card system never worked, costing me a significant amount of money.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
Jerry
Restaurants, 11-50 employees
More than a year
March 2023
I drank the kool aid
I drank the kool aid
Pros
The setup process was simple, and I noticed that the staff appeared to be pleasant and helpful.
Cons
My experience with customer care was awful. Everything that was promised to me either came with an additional charge or required payment for development. They also misled me about transferring my $25K in sold gift cards over to the new system, which turned into a costly nightmare involving thousands in CPA costs to resolve.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
LAUREL
Restaurants, 11-50 employees
Less than 6 months
July 2021
Best POS Ever!
Best POS Ever!
Pros
As a very small business, I've tried several POS systems (Square, Shopkeep, and two others). When looking for a new, more intuitive POS, I came across Rezku. I watched a video with the CEO explaining the POS and saying, "Give us a call, and if someone (a real person) doesn't answer your call, then don't get our service." Now that is how to do business! Rezku's customer service is top-notch. Any question, any time of day, they are ALWAYS there to help me out. They are very friendly and professional. I enrolled in their CRM program and love having gift cards I can load and check the balance on. With the CRM, I can see my top customers and even use the back office to see their previous orders. Rezku listens to customer feedback and is always improving its system. I will never use any other POS system EVER!
Cons
One feature I particularly liked was the "offline" option. We use a tablet exclusively for deliveries and appreciated the ability to accept credit cards offline. Payments would automatically process once we regained internet service, which was one less thing to worry about. Now, I have to remember to set our delivery tablet to "offline" mode at the start of the day and disable it several minutes before closing the register.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracey
Restaurants, 1-10 employees
More than a year
May 2019
Customer support is absolutely top notch!
Customer support is absolutely top notch!
Pros
The platform is very intuitive and easy to navigate. We just opened up a 200-seat brewpub, bar, and restaurant. Anytime I've had issues or questions, the tech support team has been absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.
Cons
My only concern is the lack of tools or resources for the host stand; that's a separate app. Although I should have clarified this before purchasing Rezku POS, I assumed it would be included.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Dan
Restaurants, 51-100 employees
Less than 6 months
April 2019
Redneck Smoke
Redneck Smoke
Pros
Ease of use and customer support that is superior in this field. I've had other POS systems, and this one works as promised.
Cons
There's not much I can think of. Personally, I'd prefer larger screens on the POS, but that's just a personal preference.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teddy
Food & Beverages, 11-50 employees
Less than 6 months
February 2019
Sip & Savor and Rezku to the moon and beyond!
Sip & Savor and Rezku to the moon and beyond!
Pros
It is very easy to use back and front of the house. I make changes and corrections on products, pricing, and quantities on the spot to avoid service issues and keep things running smoothly.
Cons
The initial versions lacked functionality, causing a few months' delay in our implementation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Food & Beverages, 11-50 employees
Less than 6 months
September 2018
Outstanding, intuitive and Easy to use. Having come from a retail background , this POS is so easy!
Outstanding, intuitive and Easy to use. Having come from a retail background , this POS is so easy!
Pros
I've been so impressed with the reporting and timecard functions of this system! Easy to read, timely, and the items I need to know most. More importantly, the customer service team is exceptional! No question or suggestion is too small, and they always answer the phone! If they don't have the answer, they will find it. When I have a customer trying to check out and need a solution, they are there. Seconds feel like hours, and the person who answers the phone gives me the solution. In three months, I've never had a long hold time or an unsatisfactory customer service experience. Rezku continually evolves based on customer feedback, improving the experience. I also chose Rezku because of their no long-term commitment policy. They want to EARN your business. I refer them to everyone. If you are still doing it by hand, you are crazy. Great and affordable for the "Little Guy."
Cons
We haven't encountered any drawbacks with this system! It's been easy to use, cost-effective, and any issues we've faced were on our end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Not Specified, N/A employees
Less than 6 months
April 2018
Hardest part was getting the staff trained.
Hardest part was getting the staff trained.
Pros
The back office is easy to maneuver for setting up menus. I can change prices and items on the fly without disrupting service.
Cons
The printer generates chits for every transaction. Since we don't give sales chits to customers (except for credit cards), we spend our day discarding them. It would be helpful to be able to disable this for certain transactions.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Thomas
Military, 1-10 employees
Less than 6 months
March 2018
Great system.
Great system.
Pros
Rezku is very easy to use. Customer support has been first-rate and very helpful. They answer every time.
Cons
The prices are high, and the customer service is very poor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Scott
Restaurants, 1-10 employees
Less than a year
February 2018
Working with this company has been a great experience. Great Product
Working with this company has been a great experience. Great Product
Pros
The software is just what I was looking for in a training environment. New students use the POS every day. From the software to the back office reports, this has been a great addition to Arizona Culinary Institute. I have not dealt with better technical support, very patient.
Cons
There are some technical and connectivity issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Food & Beverages, 11-50 employees
Less than 6 months
January 2018
Happy to work with them.
Happy to work with them.
Pros
They update and add new things all the time. Always willing to listen to what I want and try to figure out how to make it work.
Cons
Sometimes I feel restricted in how I manage things, especially with inventory. I want to organize it one way, but the system only allows another method. I would prefer more control over this.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
7
Jennifer
Restaurants, 1-10 employees
Less than 6 months
January 2018
I had a old pos for 15 years so I tried something new so I wanted it on iPad. So I look at all of.
I had a old pos for 15 years so I tried something new so I wanted it on iPad. So I look at all of.
Pros
Their customer service is number one. Every time I call, I feel like they really care because I had Restaurant Manager, and their customer service was just too bad. I looked at TouchBistro EPOS and Lava, but I chose Rezku POS because of how they treat me.
Cons
The secondary system can be sluggish, and connecting to the host can be frustrating at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LUIGI
Food & Beverages, 11-50 employees
Less than 6 months
January 2018
I love how customer service is always there for me every step of the way.
I love how customer service is always there for me every step of the way.
Pros
I like how easy it is to use and get started. I struggled with installation in the beginning, but tech support was always there for me. They took the time to help me understand the hardware and software.
Cons
Depending on your restaurant's size and layout, you might need to invest in a network kit to ensure everything operates smoothly. I just wish the kit was not so expensive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tommy
Not Specified, N/A employees
Less than 6 months
December 2017
Absolutely Wonderful
Absolutely Wonderful
Pros
Rezku offers a robust offline mode that allows my business to stay connected to our orders and customers at all times. Our restaurant operates in an area with very little and unreliable internet service, and our other cloud-based POS system completely FAILED us in the past. Implementation was easy, and the customer service and tech staff have been easy to work with every step of the way.
Cons
It's a new company, so not every feature is available yet, but they seem to be adding more features all the time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Not Specified, N/A employees
Less than 6 months
November 2017
As a veteran bartender/server I can confidently say the Rezku system is great!
As a veteran bartender/server I can confidently say the Rezku system is great!
Pros
It's VERY modern with the Apple iPad, easy to set up, and if you can work your phone, then using this is a snap. Technical support is AWESOME. Have a problem or a question? Call them anytime. The techs are very knowledgeable and will walk you through anything and everything. If something isn't available within the program for your company, know that the program developers will make adjustments to suit your needs. And let's talk about price, first year free with no contract? It's most definitely worth a try! Thanks to Rezku, we went from that old-school cash-only system to a new state-of-the-art system, and it's really making a difference for us. Thanks, Rezku!
Cons
There are still a few software issues that arise, possibly because it's still relatively new. However, the tech support is excellent, and any issues that have come up were resolved immediately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kitty
Food & Beverages, 1-10 employees
Less than 6 months
November 2017
I evaluated 6 POS platforms and Rezku ticked off all the major boxes of functionality we sought.
I evaluated 6 POS platforms and Rezku ticked off all the major boxes of functionality we sought.
Pros
I like that the Rezku team is proactive and works to ensure updates are added and proven when given input about better features needed. Their support staff is top of the line and makes sure all issues are promptly solved or given a workable alternative. The costs involved should not be overlooked, as they are extremely competitive compared to other POS platforms.
Cons
While the customization of reports is not as extensive as some other systems, it's not a hindrance to effectively monitor key metrics in daily operations. With their focus on outstanding customer service and ongoing development, I'm confident they will introduce more features as their customer base grows.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Skip
Restaurants, 1-10 employees
Less than 6 months
November 2017
Had a good start, then customer service didnt understand what i was trying to do.
Had a good start, then customer service didnt understand what i was trying to do.
Pros
The response to problems is great. The setup of the program was a little involved but manageable. It allows for functions in a business that doesn't have a lot of variables.
Cons
I was disappointed that after explaining what I needed, they repeatedly sent me the wrong credit card machine. Thirty days later, due to unforeseen circumstances, I had to cancel, and they refused any refund. I won't use them again.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
8
Micah
Not Specified, N/A employees
Less than 6 months
October 2017
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We are SO glad we chose Rezku for our new cafe!
We are SO glad we chose Rezku for our new cafe!
Pros
Rezku was easy to set up. I got started using it after just a couple of hours. Learning to use the POS was also very quick and easy. I loved that many "extras" are included with Rezku, which cost extra or are not even available with other POS systems. For example, ingredient-level inventory and food costing let me determine exactly what each menu item costs to serve, which has been tremendously helpful in keeping my food costs down. Rezku support has been EXCELLENT! There is always someone available via phone or chat to answer questions or resolve any issues that arise.
Cons
Personally, I have no complaints whatsoever!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joel
Restaurants, 1-10 employees
More than a year
May 2023
Top Notch POS
Top Notch POS
Pros
What I enjoyed most is the customer service. I've used many different POS systems over the years, and Rezku has the best and most reliable by far.
Cons
Up to now, I haven't found anything disappointing about the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aaron
Hospitality, 1-10 employees
Less than a year
May 2023
Rezku to the Rescue!
Rezku to the Rescue!
Pros
It is super simple to use. The hardware is iOS related. Their corporate customer support is bar none.
Cons
While Wifi connectivity is crucial, Rezku does have backup plans in case Wifi goes down.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Food & Beverages, 11-50 employees
Less than 6 months
April 2023
Rico's Italian Pizza Review of Rezku
Rico's Italian Pizza Review of Rezku
Pros
Rezku has the features necessary to build a complex menu for pizza restaurants.
Cons
Rezku is always evolving, which results in some growing pains.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Food & Beverages, 11-50 employees
More than a year
March 2023
The best POS!
The best POS!
Pros
The Rezku POS is a game changer for my business. Taking orders directly from the table via a tablet speeds up the kitchen production.
Cons
I haven't discovered any drawbacks with the Rezku POS system yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Evangelos
Food & Beverages, 11-50 employees
Less than a year
March 2023
VERY BEST! Restaurant POS system on the market
VERY BEST! Restaurant POS system on the market
Pros
What I like best about Rezku is the fantastic customer support. Not once have I called Rezku support and not had the phone picked up in less than two rings with a very helpful representative walking me through any issues.
Cons
We identify customers by number, so having a significantly larger ticket number printed on receipts would be a significant improvement. I'm talking about something around 1 inch tall at the bottom of the receipt, highlighted by a circle.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Greg
Restaurants, 1-10 employees
More than a year
March 2023
Jasper Ridge Brewery and Rezku POS
Jasper Ridge Brewery and Rezku POS
Pros
Everything is wonderful with Rezku. Anytime I have an issue or problem, they are there to help and answer questions.
Cons
The only issue I've encountered is that the reports and exports lack descriptions. However, it's easy enough to click and view the report to understand its contents.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin
Food & Beverages, 11-50 employees
Less than a year
March 2023
Great system
Great system
Pros
It is easy to use, set up, and maintain. Best of all is the streamlined hardware.
Cons
The secondary system can be sluggish, and connecting to the host can be frustrating at the worst times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Restaurants, 1-10 employees
Less than a year
March 2023
Avoid at all cost!
Avoid at all cost!
Pros
Nothing. I can't think of one thing.
Cons
The credit card system never worked, costing me a significant amount of money.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
Jerry
Restaurants, 11-50 employees
More than a year
March 2023
I drank the kool aid
I drank the kool aid
Pros
The setup process was simple, and I noticed that the staff appeared to be pleasant and helpful.
Cons
My experience with customer care was awful. Everything that was promised to me either came with an additional charge or required payment for development. They also misled me about transferring my $25K in sold gift cards over to the new system, which turned into a costly nightmare involving thousands in CPA costs to resolve.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
LAUREL
Restaurants, 11-50 employees
Less than 6 months
July 2021
Best POS Ever!
Best POS Ever!
Pros
As a very small business, I've tried several POS systems (Square, Shopkeep, and two others). When looking for a new, more intuitive POS, I came across Rezku. I watched a video with the CEO explaining the POS and saying, "Give us a call, and if someone (a real person) doesn't answer your call, then don't get our service." Now that is how to do business! Rezku's customer service is top-notch. Any question, any time of day, they are ALWAYS there to help me out. They are very friendly and professional. I enrolled in their CRM program and love having gift cards I can load and check the balance on. With the CRM, I can see my top customers and even use the back office to see their previous orders. Rezku listens to customer feedback and is always improving its system. I will never use any other POS system EVER!
Cons
One feature I particularly liked was the "offline" option. We use a tablet exclusively for deliveries and appreciated the ability to accept credit cards offline. Payments would automatically process once we regained internet service, which was one less thing to worry about. Now, I have to remember to set our delivery tablet to "offline" mode at the start of the day and disable it several minutes before closing the register.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracey
Restaurants, 1-10 employees
More than a year
May 2019
Customer support is absolutely top notch!
Customer support is absolutely top notch!
Pros
The platform is very intuitive and easy to navigate. We just opened up a 200-seat brewpub, bar, and restaurant. Anytime I've had issues or questions, the tech support team has been absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.
Cons
My only concern is the lack of tools or resources for the host stand; that's a separate app. Although I should have clarified this before purchasing Rezku POS, I assumed it would be included.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Dan
Restaurants, 51-100 employees
Less than 6 months
April 2019
Redneck Smoke
Redneck Smoke
Pros
Ease of use and customer support that is superior in this field. I've had other POS systems, and this one works as promised.
Cons
There's not much I can think of. Personally, I'd prefer larger screens on the POS, but that's just a personal preference.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teddy
Food & Beverages, 11-50 employees
Less than 6 months
February 2019
Sip & Savor and Rezku to the moon and beyond!
Sip & Savor and Rezku to the moon and beyond!
Pros
It is very easy to use back and front of the house. I make changes and corrections on products, pricing, and quantities on the spot to avoid service issues and keep things running smoothly.
Cons
The initial versions lacked functionality, causing a few months' delay in our implementation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Food & Beverages, 11-50 employees
Less than 6 months
September 2018
Outstanding, intuitive and Easy to use. Having come from a retail background , this POS is so easy!
Outstanding, intuitive and Easy to use. Having come from a retail background , this POS is so easy!
Pros
I've been so impressed with the reporting and timecard functions of this system! Easy to read, timely, and the items I need to know most. More importantly, the customer service team is exceptional! No question or suggestion is too small, and they always answer the phone! If they don't have the answer, they will find it. When I have a customer trying to check out and need a solution, they are there. Seconds feel like hours, and the person who answers the phone gives me the solution. In three months, I've never had a long hold time or an unsatisfactory customer service experience. Rezku continually evolves based on customer feedback, improving the experience. I also chose Rezku because of their no long-term commitment policy. They want to EARN your business. I refer them to everyone. If you are still doing it by hand, you are crazy. Great and affordable for the "Little Guy."
Cons
We haven't encountered any drawbacks with this system! It's been easy to use, cost-effective, and any issues we've faced were on our end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Not Specified, N/A employees
Less than 6 months
April 2018
Hardest part was getting the staff trained.
Hardest part was getting the staff trained.
Pros
The back office is easy to maneuver for setting up menus. I can change prices and items on the fly without disrupting service.
Cons
The printer generates chits for every transaction. Since we don't give sales chits to customers (except for credit cards), we spend our day discarding them. It would be helpful to be able to disable this for certain transactions.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Thomas
Military, 1-10 employees
Less than 6 months
March 2018
Great system.
Great system.
Pros
Rezku is very easy to use. Customer support has been first-rate and very helpful. They answer every time.
Cons
The prices are high, and the customer service is very poor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Scott
Restaurants, 1-10 employees
Less than a year
February 2018
Working with this company has been a great experience. Great Product
Working with this company has been a great experience. Great Product
Pros
The software is just what I was looking for in a training environment. New students use the POS every day. From the software to the back office reports, this has been a great addition to Arizona Culinary Institute. I have not dealt with better technical support, very patient.
Cons
There are some technical and connectivity issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Food & Beverages, 11-50 employees
Less than 6 months
January 2018
Happy to work with them.
Happy to work with them.
Pros
They update and add new things all the time. Always willing to listen to what I want and try to figure out how to make it work.
Cons
Sometimes I feel restricted in how I manage things, especially with inventory. I want to organize it one way, but the system only allows another method. I would prefer more control over this.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
7
Jennifer
Restaurants, 1-10 employees
Less than 6 months
January 2018
I had a old pos for 15 years so I tried something new so I wanted it on iPad. So I look at all of.
I had a old pos for 15 years so I tried something new so I wanted it on iPad. So I look at all of.
Pros
Their customer service is number one. Every time I call, I feel like they really care because I had Restaurant Manager, and their customer service was just too bad. I looked at TouchBistro EPOS and Lava, but I chose Rezku POS because of how they treat me.
Cons
The secondary system can be sluggish, and connecting to the host can be frustrating at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LUIGI
Food & Beverages, 11-50 employees
Less than 6 months
January 2018
I love how customer service is always there for me every step of the way.
I love how customer service is always there for me every step of the way.
Pros
I like how easy it is to use and get started. I struggled with installation in the beginning, but tech support was always there for me. They took the time to help me understand the hardware and software.
Cons
Depending on your restaurant's size and layout, you might need to invest in a network kit to ensure everything operates smoothly. I just wish the kit was not so expensive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tommy
Not Specified, N/A employees
Less than 6 months
December 2017
Absolutely Wonderful
Absolutely Wonderful
Pros
Rezku offers a robust offline mode that allows my business to stay connected to our orders and customers at all times. Our restaurant operates in an area with very little and unreliable internet service, and our other cloud-based POS system completely FAILED us in the past. Implementation was easy, and the customer service and tech staff have been easy to work with every step of the way.
Cons
It's a new company, so not every feature is available yet, but they seem to be adding more features all the time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Not Specified, N/A employees
Less than 6 months
November 2017
As a veteran bartender/server I can confidently say the Rezku system is great!
As a veteran bartender/server I can confidently say the Rezku system is great!
Pros
It's VERY modern with the Apple iPad, easy to set up, and if you can work your phone, then using this is a snap. Technical support is AWESOME. Have a problem or a question? Call them anytime. The techs are very knowledgeable and will walk you through anything and everything. If something isn't available within the program for your company, know that the program developers will make adjustments to suit your needs. And let's talk about price, first year free with no contract? It's most definitely worth a try! Thanks to Rezku, we went from that old-school cash-only system to a new state-of-the-art system, and it's really making a difference for us. Thanks, Rezku!
Cons
There are still a few software issues that arise, possibly because it's still relatively new. However, the tech support is excellent, and any issues that have come up were resolved immediately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kitty
Food & Beverages, 1-10 employees
Less than 6 months
November 2017
I evaluated 6 POS platforms and Rezku ticked off all the major boxes of functionality we sought.
I evaluated 6 POS platforms and Rezku ticked off all the major boxes of functionality we sought.
Pros
I like that the Rezku team is proactive and works to ensure updates are added and proven when given input about better features needed. Their support staff is top of the line and makes sure all issues are promptly solved or given a workable alternative. The costs involved should not be overlooked, as they are extremely competitive compared to other POS platforms.
Cons
While the customization of reports is not as extensive as some other systems, it's not a hindrance to effectively monitor key metrics in daily operations. With their focus on outstanding customer service and ongoing development, I'm confident they will introduce more features as their customer base grows.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Skip
Restaurants, 1-10 employees
Less than 6 months
November 2017
Had a good start, then customer service didnt understand what i was trying to do.
Had a good start, then customer service didnt understand what i was trying to do.
Pros
The response to problems is great. The setup of the program was a little involved but manageable. It allows for functions in a business that doesn't have a lot of variables.
Cons
I was disappointed that after explaining what I needed, they repeatedly sent me the wrong credit card machine. Thirty days later, due to unforeseen circumstances, I had to cancel, and they refused any refund. I won't use them again.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
8
Micah
Not Specified, N/A employees
Less than 6 months
October 2017