eTailPet

Great System, Great Customer Service

Pros

I find myself using eTail almost every day, generating reports upon reports. The data I can access has been very valuable for making strategic finance decisions. It provides detailed information and offers various options for grouping and analyzing transaction-level data. eTail's functionality is impressive and continuously improving, providing incremental benefits to RPC.

Cons

At times, the system experiences uneven load times, often resulting in timeouts (the report limits are tight for me). From an accounting perspective, the inability to integrate with QuickBooks poses a challenge. Furthermore, certain aspects, such as the inability to handle negative inventory, lead to discrepancies in inventory tracking. It's a bit nuanced, but some reports don't provide the same data output. For example, you have to run each store separately since there's no column indicating that detail. If there is a date output, it includes time, which requires an additional step of formatting the data into a date format suitable for daily/monthly/yearly pivoting. It would be beneficial to have other modifiers in the output that automatically populate the date information. There are numerous reports that lack any details related to the date.

Easy to Use

Pros

It's easy to update and manage customers, set up auto orders and handle online management.

Cons

Currently, I have no complaints or issues to report.

My ETailPet tale

Pros

The system is quite user-friendly which makes it easy to teach someone how to use it.

Cons

I am aware that I am paying 20% more than other businesses using eTail's services, but they have the option of a one-time annual fee. I believe there should be more transparency in billing plans or the choice to pay a one time fee for the entire year. Considering the price I am paying, it's disappointing that there is a lack of SEO tools or services. Additionally, we should have reporting tools readily available on our dashboard. The scheduling features for grooming are terrible difficult to navigate, time consuming to set up and they function poorly.