eTailPet Reviews
7 Review(s)
softwareOverall Rating
3.9
7 Review(s)
Rating Distribution
5
(3)
4
(2)
3
(1)
2
1
(1)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.9
7 Review(s)
Rating Distribution
5
(3)
4
(2)
3
(1)
2
1
(1)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Filters
Ratings
Provider Size
Time Used
Sort by:
Great System, Great Customer Service
Great System, Great Customer Service
Pros
I find myself using eTail almost every day, generating reports upon reports. The data I can access has been very valuable for making strategic finance decisions. It provides detailed information and offers various options for grouping and analyzing transaction-level data. eTail's functionality is impressive and continuously improving, providing incremental benefits to RPC.
Cons
At times, the system experiences uneven load times, often resulting in timeouts (the report limits are tight for me). From an accounting perspective, the inability to integrate with QuickBooks poses a challenge. Furthermore, certain aspects, such as the inability to handle negative inventory, lead to discrepancies in inventory tracking. It's a bit nuanced, but some reports don't provide the same data output. For example, you have to run each store separately since there's no column indicating that detail. If there is a date output, it includes time, which requires an additional step of formatting the data into a date format suitable for daily/monthly/yearly pivoting. It would be beneficial to have other modifiers in the output that automatically populate the date information. There are numerous reports that lack any details related to the date.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Chris
Retail, 51-100 employees
Less than a year
April 2024
Great POS
Great POS
Pros
They have truly considered everything for the pet industry. Their product universe is absolutely fantastic.
Cons
Sometimes, I encounter issues due to the time zone difference.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Janet
Retail, 1-10 employees
More than a year
March 2024
On its way...
On its way...
Pros
Onboarding was a simple task and I had no trouble converting my existing data. It's easy to use and get started.
Cons
The knowledge base needs improvement and finding information should not be a complex process. Also I would prefer a better scheduling system for our groomers. The lack of transparency in billing plans is concerning. If we're not using certain services like scheduling, it would be fair to expect a lower cost. I've learned that other vendors are paying 20% less than us.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Tracy
Retail, 1-10 employees
Less than a year
March 2024
My ETailPet tale
My ETailPet tale
Pros
The system is quite user-friendly which makes it easy to teach someone how to use it.
Cons
I am aware that I am paying 20% more than other businesses using eTail's services, but they have the option of a one-time annual fee. I believe there should be more transparency in billing plans or the choice to pay a one time fee for the entire year. Considering the price I am paying, it's disappointing that there is a lack of SEO tools or services. Additionally, we should have reporting tools readily available on our dashboard. The scheduling features for grooming are terrible difficult to navigate, time consuming to set up and they function poorly.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Chris
Retail, 1-10 employees
Less than a year
March 2024
Easy to Use
Easy to Use
Pros
It's easy to update and manage customers, set up auto orders and handle online management.
Cons
Currently, I have no complaints or issues to report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roberto
Retail, 11-50 employees
More than a year
March 2024
Bought out by an investment firm
Bought out by an investment firm
Pros
While they do offer a decent Astro Integration and a wide range of product catalog, the issues we've faced made these benefits worthless.
Cons
They don't have integrated printing, so you have to use a print dialog within your browser, which is slow and prone to errors. They claim this is "integrated," but it falls short. They utilize PAX payment devices that are designed to be placed behind a counter, violating the EMV requirements of not handling customers' cards directly. The system cannot handle vendor price files, necessitating the reformatting and restructuring of data for their importer, which still fails to handle case quantities, multiple vendors, or other essential requirements for managing a pet store inventory.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
3
Joseph
Retail, 1-10 employees
Less than 6 months
February 2024
A Company that Promises a lot, but fails horribly.
A Company that Promises a lot, but fails horribly.
Pros
I am so done with this product we have reached out for help through numerous tickets and emails since day two, but they haven't provided any assistance.
Cons
The entire program only functions well if your store aligns with the products they have access to. They build their database based on the items you enter in the "universe" world. We explicitly asked if our commonly stocked items and products from local suppliers would be included on our website. They assured us it would, but in reality it only appears on the website if you pay for certain features and even then, there's no guarantee. Additionally, they retained our bank information without our consent. We had no intention of renewing with them after the first year. However, they took the $4k and left a voicemail stating that since we didn't inform them (even though they didn't contact us and we weren't using their system), they were keeping our money without offering a refund. It's disappointing that they don't have a return policy like Amazon. If you don't believe me, I suggest reading employee reviews.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Patricia
Retail, 1-10 employees
Less than a year
September 2023
Filters
Sort by:
Great System, Great Customer Service
Great System, Great Customer Service
Pros
I find myself using eTail almost every day, generating reports upon reports. The data I can access has been very valuable for making strategic finance decisions. It provides detailed information and offers various options for grouping and analyzing transaction-level data. eTail's functionality is impressive and continuously improving, providing incremental benefits to RPC.
Cons
At times, the system experiences uneven load times, often resulting in timeouts (the report limits are tight for me). From an accounting perspective, the inability to integrate with QuickBooks poses a challenge. Furthermore, certain aspects, such as the inability to handle negative inventory, lead to discrepancies in inventory tracking. It's a bit nuanced, but some reports don't provide the same data output. For example, you have to run each store separately since there's no column indicating that detail. If there is a date output, it includes time, which requires an additional step of formatting the data into a date format suitable for daily/monthly/yearly pivoting. It would be beneficial to have other modifiers in the output that automatically populate the date information. There are numerous reports that lack any details related to the date.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Chris
Retail, 51-100 employees
Less than a year
April 2024
Great POS
Great POS
Pros
They have truly considered everything for the pet industry. Their product universe is absolutely fantastic.
Cons
Sometimes, I encounter issues due to the time zone difference.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Janet
Retail, 1-10 employees
More than a year
March 2024
On its way...
On its way...
Pros
Onboarding was a simple task and I had no trouble converting my existing data. It's easy to use and get started.
Cons
The knowledge base needs improvement and finding information should not be a complex process. Also I would prefer a better scheduling system for our groomers. The lack of transparency in billing plans is concerning. If we're not using certain services like scheduling, it would be fair to expect a lower cost. I've learned that other vendors are paying 20% less than us.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Tracy
Retail, 1-10 employees
Less than a year
March 2024
My ETailPet tale
My ETailPet tale
Pros
The system is quite user-friendly which makes it easy to teach someone how to use it.
Cons
I am aware that I am paying 20% more than other businesses using eTail's services, but they have the option of a one-time annual fee. I believe there should be more transparency in billing plans or the choice to pay a one time fee for the entire year. Considering the price I am paying, it's disappointing that there is a lack of SEO tools or services. Additionally, we should have reporting tools readily available on our dashboard. The scheduling features for grooming are terrible difficult to navigate, time consuming to set up and they function poorly.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Chris
Retail, 1-10 employees
Less than a year
March 2024
Easy to Use
Easy to Use
Pros
It's easy to update and manage customers, set up auto orders and handle online management.
Cons
Currently, I have no complaints or issues to report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roberto
Retail, 11-50 employees
More than a year
March 2024
Bought out by an investment firm
Bought out by an investment firm
Pros
While they do offer a decent Astro Integration and a wide range of product catalog, the issues we've faced made these benefits worthless.
Cons
They don't have integrated printing, so you have to use a print dialog within your browser, which is slow and prone to errors. They claim this is "integrated," but it falls short. They utilize PAX payment devices that are designed to be placed behind a counter, violating the EMV requirements of not handling customers' cards directly. The system cannot handle vendor price files, necessitating the reformatting and restructuring of data for their importer, which still fails to handle case quantities, multiple vendors, or other essential requirements for managing a pet store inventory.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
3
Joseph
Retail, 1-10 employees
Less than 6 months
February 2024
A Company that Promises a lot, but fails horribly.
A Company that Promises a lot, but fails horribly.
Pros
I am so done with this product we have reached out for help through numerous tickets and emails since day two, but they haven't provided any assistance.
Cons
The entire program only functions well if your store aligns with the products they have access to. They build their database based on the items you enter in the "universe" world. We explicitly asked if our commonly stocked items and products from local suppliers would be included on our website. They assured us it would, but in reality it only appears on the website if you pay for certain features and even then, there's no guarantee. Additionally, they retained our bank information without our consent. We had no intention of renewing with them after the first year. However, they took the $4k and left a voicemail stating that since we didn't inform them (even though they didn't contact us and we weren't using their system), they were keeping our money without offering a refund. It's disappointing that they don't have a return policy like Amazon. If you don't believe me, I suggest reading employee reviews.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Patricia
Retail, 1-10 employees
Less than a year
September 2023