"Softwarefinder" logo
icon-search
Fresha

Fresha

Last Updated

Key Takeaways

Generated from the text of customer reviews

Fresha is point-of-sale (POS) software used by beauty, wellness, and personal care businesses to handle appointments, clients, payments, marketing, inventory, and team operations. While some users report that client notes are less suited to massage therapy, many appreciate its ease of use and straightforward booking management. Recently, it added a loyalty feature that lets clients track points and tier progress through Fresha Wallet.

Our Verdict

Fresha is a practical choice for businesses looking to manage daily activities and strengthen their online presence to attract new clients. Its pricing offers reasonable value for small businesses, although Marketplace and additional service fees can increase the overall cost. We recommend Fresha for appointment-based businesses with routine scheduling needs seeking a simple and affordable solution.

Fresha Specifications

  • Customer Management
  • Inventory Management
  • Timeclock
  • Productivity Tracking

Fresha Features

Team Management

This feature helps businesses manage their teams from one place. Each staff member can have an individual account with custom permissions, while managers can schedule shifts, customize service prices, and durations for each team member. The platform also calculates commissions and supports pay runs, making it easier to manage staff schedules, performance, and payments.

See How It Works
Client Management

Fresha gives teams a complete view of each client from one place. The feature stores appointment history, allergies, patch tests, forms, notes, treatment records, memberships, gift cards, and payment details within client profiles. Staff can review this information before a visit and keep records updated over time. Automated reminders and two-way messaging also help teams stay connected with clients and manage appointment-related communication.

See How It Works
Retail And Inventory

Fresha helps businesses sell products and manage stock alongside their services. Teams can sell items during checkout, keep online and in-store inventory levels synchronized, and create purchase orders when products need restocking. Businesses can also set up an online store and offer click-and-collect, giving clients more ways to purchase and receive products.

See How It Works
Point Of Sale

Fresha's point-of-sale feature allows businesses to process services, products, memberships, packages, and gift cards through one checkout. Staff can accept cards, contactless payments, and digital wallets, while clients can also pay from their phones using secure links or QR codes. The system can calculate taxes, service charges, tips, and commissions automatically, while sales information is recorded for reporting and performance tracking.

See How It Works
Reporting And Analytics

Fresha provides reports that help businesses track sales, finances, clients, and team performance from one place. Users can review revenue, payments, client retention, visit frequency, staff occupancy, commissions, and pay summaries. Managers can also set team targets and KPIs, while advanced filters allow them to focus on the specific data they want to monitor.

See How It Works
Forms

Fresha lets businesses collect important client information before and after appointments through digital forms. Teams can build custom forms, use reusable templates, and automatically send them at different stages of a booking. Forms can adapt questions based on client responses, collect digital signatures and consent, and save completed information directly to client profiles for future access.

See How It Works

Pros And Cons of Fresha

Pros

  • Online booking makes it convenient for clients to book and manage appointments

  • Helps businesses keep bookings and client information organized

  • Cloud-based access makes it convenient to use remotely

  • Product ordering and stock management are considered useful

  • Users appreciate how easy the platform is to set up

Cons

  • Customer support can be difficult when users need urgent assistance

  • Some reviewers report usability issues

  • Inventory reporting has been criticized for inaccurate or confusing information

Fresha Pricing

Independent

Team

Enterprise

  • Calendar and Appointment Scheduling

  • Point of Sale

  • Client Management

  • Consultation Forms

  • Retail and Inventory

  • Reporting

  • Marketing Tools

  • Business Mobile App

  • Memberships

  • Waitlists

  • Everything in the individual plan, plus:

  • Multi merchant

  • Sales Commissions

  • Timesheets/Clock In and Out

  • Pay Runs

  • Login Permissions

  • Service Pricing and Duration per Team Member

  • Enterprise solutions are available for larger businesses with more than 20 team members

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Fresha Reviews

Total 42 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

79%

4

Stars

10%

3

Stars

5%

2

Stars

2%

1

Stars

5%

Share your experience

S

Sylla

Small Business, 1-10 employees

5.0
June 2024

“Fresha Review”

Pros

Fresha's calendar and scheduling sections features enjoyable.

Cons

I found the product to be somewhat busy, but still very organized.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
June 2024

“Easy to make reservations from the website”

Pros

With Fresha it's easy for me to see the availability and services offered by stores/companies, and I can easily make appointments using the app.

Cons

Finding the exact service I am looking for isn't that obvious. It would be great if I could directly contact the stores from the website, like leaving messages.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

N

Nish

Pharmaceutical, 1-10 employees

Less than a year

5.0
May 2024

“Pharmacy vaccine appointments are never an issue”

Pros

At our community retail pharmacy, we absolutely love using Fresha! As an independent pharmacy without any fancy appointment booking apps, we started searching online for a solution. Booking appointments for COVID vaccines, flu vaccines and other shots can be challenging during the fall season. Fresha has made it incredibly easy for us and we even color-coordinate our shots to ensure clarity and ease.

Cons

Fresha charges for text messages sent to people who make appointments, which may not be a desirable option for small businesses. We haven't opted into it due to the cost, but we would love to if it becomes available for free or at a cheaper rate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

View All 42 Reviews

Frequently Asked Questions

Does Fresha offer an API?

Yes, Fresha does offer an API.

What languages does Fresha support?

The platform supports English, Spanish, French, Italian, Dutch, Portuguese, and Greek.

What other apps does Fresha integrate with?

Fresha supports integrations and booking connections with Google Maps, Oracle, Mode, Tableau, Sigma, Facebook, Instagram, Xero, and QuickBooks.

Does Fresha have a mobile app?

Yes, Fresha provides mobile apps for both iOS and Android.

What types of pricing plans does Fresha offer?

Fresha offers Independent, Team, and Enterprise pricing. The Independent plan costs $19.95/month, while the Team plan costs $14.95/ team member/month. Enterprise pricing is custom based. Request a customized Fresha price quote.

Who are the typical users of Fresha?

Typical Fresha users include salon owners, hairstylists, barbers, nail technicians, spa operators, massage therapists, beauty professionals, medspas, wellness businesses, and multi-location beauty businesses.

What level of support does Fresha offer?

The vendor offers email, live chat, and phone support, plus a Help Center and Fresha Academy.