Fresha

Easy to make reservations from the website

Pros

With Fresha it's easy for me to see the availability and services offered by stores/companies, and I can easily make appointments using the app.

Cons

Finding the exact service I am looking for isn't that obvious. It would be great if I could directly contact the stores from the website, like leaving messages.

Fresha Review

Pros

Fresha's calendar and scheduling sections features enjoyable.

Cons

I found the product to be somewhat busy, but still very organized.

Pharmacy vaccine appointments are never an issue

Pros

At our community retail pharmacy, we absolutely love using Fresha! As an independent pharmacy without any fancy appointment booking apps, we started searching online for a solution. Booking appointments for COVID vaccines, flu vaccines and other shots can be challenging during the fall season. Fresha has made it incredibly easy for us and we even color-coordinate our shots to ensure clarity and ease.

Cons

Fresha charges for text messages sent to people who make appointments, which may not be a desirable option for small businesses. We haven't opted into it due to the cost, but we would love to if it becomes available for free or at a cheaper rate.

Even a guy can use this

Pros

As someone who always wants to look good, Fresha has made it easy for me to book appointments without any hassle. As I am constantly on the go, still Fresha allows me to work without from anywhere.

Cons

ummmm... I can't think of any because I really enjoyed using this.

Looks good on the surface- but cumbersome- NO CUSTOMER SERVICE other than email which is only occasssionally answered

Pros

Fresha price point is acceptable and the visual aspect is decent. There are some theoretically nice features, but they can be awkward to use at times.

Cons

The customer service is very poor. There's no phone number to call anyone. They don't always respond to emails, and when they do, it's never the same person, making it difficult to resolve ongoing issues. They demand screenshots even when a clear description of the problem is provided, which is frustrating, especially when the issue is intermittent, like difficulties with credit card payment integration. They introduce new features, but sometimes it's challenging to utilize them due to vague instructions.

Scammed by Fresha

Pros

The system is relatively user-friendly however, Fresha has deceived us by placing a "Book Now" button on our website that redirects customers to the Fresha.com marketplace, where they have to create a Fresha account and Fresha takes a significant portion of our earnings. We have tried contacting Fresha, but they have not responded to our messages.

Cons

Fresha added a 'Book Now' button to our website, but it directs customers to the Fresha.com marketplace. This means every new client, especially since we're located in a tourist area, has to create a Fresha account, and we get charged 20%. Essentially, Fresha is taking more than a fifth of our earnings! We have yet to receive a response to our messages.

Poor customer care

Pros

Honestly, there is nothing positive I can say about this dishonest company. It's impossible to reach a real person to resolve issues, and they fraudulently charge for things.

Cons

They are dishonest and charge for things they shouldn't. They even book fake appointments to collect 20%. They charge for existing clients as well. There are too many glitches, and they always come up with excuses like blaming the owner for incorrect links. They have a link that charges us 20% regardless of who schedules through it. I've emailed them five times in a week and requested someone to call, but I haven't received a response yet.

Scheduling for hair app

Pros

I love how easy it is to manage my appointments with Fresha.

Cons

I don't have any specific comments. I just like the functionality.

Great Place to Start

Pros

The backend was user-friendly and allowed for easy updates. It also offers a free option.

Cons

There was a consistent issue with clients booking online, which caused confusion for my guests.

Easy to use

Pros

I love the ease of use, online booking features, and overall accessibility.

Cons

Most of the time, urgent issues receive a quick response via email, but it's annoying not having a support line to call.