SpotOn Reviews

“Owner company

Pros

This is unlike anything I have ever experienced. It is terrible. I would not recommend wasting your time and money on it.

Cons

This system is terrible. It is just constant stress and issues every week.

“first pos system

Pros

Setting up was very easy and our installer/technician was amazing.

Cons

Honestly, there is nothing special about it. It is pretty easy to use and convenient.

“Good system for the money

Pros

The sales and installation teams were extremely helpful. The onsite training was done very well.

Cons

I am still a bit confused about the reporting and deposits compared to Square, which I used before. It could also benefit from additional features for invoicing.

“A Bit of a Roller Coaster

Pros

It is not like Square in terms of being an app, and the handheld devices do not rely on Wi-Fi. Also it is also fairly user-friendly. The implementation and installation teams have been great.

Cons

Once our new system was approved, our rep seemed to disappear. I am still waiting for the rest of my equipment and for my organization to be properly set up, but there have not been any follow-ups.

“DO NOT USE SPOTON

Pros

I have to say, the customer service is very very poor and I am not satisfied at all.

Cons

They continued to charge me customer fees even after months of speaking to someone about changing it. After the last incident, they locked all my funds and prevented my transactions from going through. It is been a terrible service experience.

“Absolute best

Pros

It is easy to use and the helpful tips provided are great. The customer support has been excellent.

Cons

At the moment, I do not have any problems or concerns.

“Switch to Spot On

Pros

The customer service has been exceptional, and the variety of features it offers will be helpful as we continue to grow.

Cons

The switch was not as easy as it appeared, but the customer service reps have been quick to respond and assist us with every issue.

“Gift Card System needs a lot of work

Pros

I do not have anything good to mention as I have only used it as a customer at an establishment that uses SpotOn.

Cons

There is no online option for customers to check their gift card balance. When I reached out to customer support, it took multiple back-and-forth emails for them to provide me with the balance on my two gift cards. Unfortunately, both balances they sent me were incorrect. Every other gift card in my wallet allows me to check the balance online except for this one.

“Good Product

Pros

I am not sure yet. I just had it installed last week.

Cons

It is frustrating to have to make so many changes through the back-of-the-house instead of being able to make them at the register.

“Terrible Terrible company

Pros

I am not happy at all. They have not even installed it yet but I have already been billed. I signed up a week ago.

Cons

They keep changing the fees and adding more. It feels like they are not being honest.

“simple to set up and use

Pros

The ease of setup is impressive, and it integrates seamlessly with our other products.

Cons

The fees are higher compared to some other options available.

“RUN FROM THEM!

Pros

I cannot find anything positive. The staff does not like it at all and the customer service is the worst have ever encountered in any industry. I have owned over 100 businesses in my career.

Cons

Everything about it is terrible! I consistently receive the worst service from top to bottom.

“highway robbery

Pros

The customer service is quick and responsive, and the website management is excellent.

Cons

They raised my rate without any notification.

“Great Customer Support

Pros

Customer support team members were very helpful in ensuring that our expo screen worked according to our needs. If he couldnot assist with certain features we wanted to use, he would research how to make them work for us. In short customer support team has always been a great help in quickly answering my questions and directing me to the right person for assistance.

Cons

The order entering screen often requires more steps than it should, making it more complicated than necessary.

“POS System

Pros

The POS system was fairly easy to learn. It only took me about 2 days to get the hang of it. It is also quick and efficient when closing up at night which reduces the amount of paperwork we have to handle. My employees love it.

Cons

The letters on the receipt should be bigger and bolder. Additionally, the names of our delivery services like Doordash, Uber, Postmate, and Grubhub need to be larger and darker on the ticket.

“Customer support is AMAZING

Pros

Now that I understand how the system works, it is extremely easy to use.

Cons

The reservations portal is the part that really confuses me.

“Horrible service

Pros

Unfortunately, we never had the chance to use it. We signed up with a friendly sales representative, but when the package arrived for setup, we discovered that he had been fired. We struggled to find someone to come and set up the machine.

Cons

They keep charging us for the service, even though we never set it up. We returned the processing machine, yet we still receive monthly bills.

“BEWARE!! DO NOT USE SPOTON

Pros

I have nothing positive to say about this system. Honestly, there is not a single good thing I can mention.

Cons

It is frustrating that they do not allow us to start a tab with American Express or make adjustments to a tip if it was entered incorrectly. It is absurd that the system does not have a fail-safe function to prevent a 1-million percent tip.

“Customer support is always amazing!

Pros

I am very much impressed with the variety of tools available to improve my marketing campaigns. I start by sending emails and then we implement a rewarding program that offers discounts to customers. Additionally, we have tools that enable online reservations and a waiting list, which is really helpful on busy days. SpotOn provides numerous benefits, including integration with Doordash, Uber Eats and other platforms for online orders, e-gift cards and much more.

Cons

I would love to incorporate text message notifications for customers. Another business offers an AI system to filter phone calls and connect with genuine customers. If we implement this, we will be the first to do so.

“Haven't used it fully yet

Pros

To be honest, we have not implemented the service yet because we needed some customizations to be made to the software in order to make it work properly in our establishment. However customer support team was very helpful in guiding us and providing excellent support throughout the process.

Cons

Programming pizzas correctly to avoid issues for both the restaurant and the customer is challenging. Based on my experience, almost no pizza restaurant without its own system uses the software correctly.

“SpotOn POS

Pros

The customer service is top-notch, the platform is user-friendly, and the integration capabilities are impressive. The software is progressive and offers comprehensive reporting features.

Cons

Like any software, there are regular updates. I would like to incorporate some of the features from other providers to enhance the customer experience.

“Exceptional Service from Spot On/Great Customer Support

Pros

I recently had an amazing experience working with Spot On, specifically with customer support team. I have to say, the service I received was exceptional. Right from the moment we inquired about their Point of Sale (POS) system, the customer support team was very attentive, knowledgeable and went the extra mile to ensure we got the best possible deal. One thing that really stood out during our interaction was the competitive rate they offered for their POS system. Not only did Spot On match the rates of a popular POS system but they actually surpassed it which was a delightful surprise. It clearly demonstrated their commitment to providing value to their customers. Furthermore, customer support team member expertise and professionalism were evident throughout the entire process. He took the time to fully understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt completely confident in our decision. Overall, I highly recommend Spot On to anyone seeking a reliable POS system and exceptional service. Their competitive rates and personalized approach make them an outstanding choice in the industry.

Cons

A few months ago, we encountered issues with credit card processing. They quickly identified that the software was outdated and promptly updated it, resolving the problem.

“Redcoat Tavern

Pros

The system is generally easy to use, except for the back-of-house (BOH) aspect.

Cons

The back office is a bit challenging to navigate and not user-friendly.

“Hard to learn

Pros

I really like the fact that I can accomplish more work from home using my own computer.

Cons

There is not much to say. The equipment is faulty and we have already replaced a kitchen printer and a monitor. We are currently waiting to see what will go wrong next.

“Customer Support tema is the best!

Pros

I really like how user-friendly it is. It is great that we are able to accept tap and chip payments. The best part is that whenever we encounter an issue, customer support team helps us resolve it quickly. He never gives up even when we face challenges.

Cons

It lacks integration with Paylocity for payroll purposes.

“Customer support team is STELLAR

Pros

Customer support team is absolutely outstanding! We have been fortunate to work with him for the past 6 months. He is a truly multi-talented individual. He has been instrumental in troubleshooting and resolving printer issues (hardware) and addressing programming issues (software) related to our integration with R365 accounting. He is always easy to work with and quick to respond. He is willing to dive deep into our issues and find effective solutions. We thoroughly enjoy working with him.

Cons

Early on, we noticed that the company was growing too fast and encountering difficulties. There were numerous instances of communication breakdowns and the release of faulty features. The reporting sites would often go down during busy shifts, which eroded our teams trust. We really want to implement handheld devices for our servers, but the product is completely different from the workstation. It is like teaching someone to use two different systems. Please make them consistent and do it soon!

“Customer Service

Pros

I really love the format of the SpotOn screen. It feels quite similar to using an app in many ways.

Cons

The software is not easily programmable without assistance. I refuse to call on weekends and I have never been able to reach an English-speaking person on a Saturday.

“Rough start

Pros

It is too early to determine at this point. Compared to our previous system, there is really no noticeable difference.

Cons

The implementation process was poorly coordinated, and there was inadequate communication. Appointments were canceled and constantly rescheduled. They have no understanding of our business model and ownership because they never asked.

“SpotOn Review

Pros

As the owner of a restaurant, my days are filled with countless tasks and responsibilities. I cannot afford to spend time programming menus, promos and pricing events. Thats why its such a relief to know that I can reach out to customer support team at a moments notice to handle those tasks for me. It frees up my limited time to focus on more high-level activities. I trust custom support team to get things done accurately and quickly.

Cons

The cost of equipment that remains unused for several months due to seasonal fluctuations is a concern.

“We love spot on.

Pros

Spot On is an excellent POS system for our restaurant and having the support specialist closely working with us makes everything even better!

Cons

Spot On is constantly evolving, so occasional updates may take some time to load.

“The Best on the Market

Pros

The service and the actual product are available 24 hours a day, 7 days a week.

Cons

I really like the SMS Marketing feature that allows me to send messages to customers. It is also great that customers receive an e-card notification when they purchase an e-card.

“SpotOn Review

Pros

Having customer support team available to assist whenever needed is a great benefit.

Cons

It is frustrating that the system does not allow me to store a credit card for a customer.

“Going above and beyond

Pros

This program is incredibly easy to use, and they provide 24-hour customer support.

Cons

Before I signed up, the Areas rep made a lot of mistakes and didnt have much knowledge about the product she was selling. However, in the end, SpotOn made up for it.

“Sportys Wing shack

Pros

Its user-friendly and functional, even for people who are not very tech-savvy.

Cons

I would like to have the option to add buttons and customize them.

“POS

Pros

The ease of use is fantastic and the customer support is top-notch. The training provided was highly beneficial!

Cons

So far, I have not encountered many issues. It is been two weeks since we started using the system.

“SpotOn review for Rachel's Cafe and Creperie

Pros

The ease of use is a major advantage, and we have the added support of our friendly and super helpful local tech wizard who made our experience even better

Cons

Occasionally, there are glitches and it can be difficult and time-consuming to reach the customer service line over the phone.

“Commande en ligne

Pros

Spoton is a highly useful and reliable online ordering software for my business.

Cons

SpotOn is the software that our company needs to properly manage orders. We have no complaints.

“The Dymond Experience Review

Pros

The convenience of the system, along with the assistance in creating a menu and their hands-on approach to getting me set up, is truly valuable.

Cons

I am unhappy that my account was charged three times for incorrect amounts. They are in the process of fixing it, still this is something that causes a lot of inconvenience.

“SpotOn

Pros

It is easy to use and offers a wide range of functions to choose from.

Cons

The screen is sensitive and sometimes it unintentionally clicks out of SpotOn.

“Just the Begining

Pros

I like the flexibility it offers when it comes to hardware. It allows us to have multiple registers and handheld devices.

Cons

The handheld device still needs improvement. While it can take orders, the process to create an order is multi-step and becomes stressful when we are busy. Additionally, the device has a scanner but cannot scan UPC codes, so we have to manually enter orders, which is inefficient.

“Switch now

Pros

The representative provided hands-on help during the setup process, and the customer service throughout the entire journey has been excellent. Once you are all set up, it is incredibly convenient for employees to use and eliminates unnecessary steps.

Cons

I am really glad we switched from our previous system. We did not want to lose money or deal with the hassle and I am pleased that we made the right decision.

“Great investment for your business to succeed

Pros

The system is effective and offers a wide range of options for my restaurant. The customer service is exceptional, and having a backup router is a huge advantage. Even when the Internet goes down, I can still operate smoothly.

Cons

The closing day report should be clearer and easier to understand.

“Best POS system in 25 years

Pros

I really love the fact how user-friendly the system is. It is fantastic that training my staff on the system was not a time consuming process. The back-of-the-house training was outstanding and incredibly easy to follow.

Cons

So far, after using the system for only three weeks, I have not noticed any drawbacks.

“Customer Service

Pros

We are grateful for the responsiveness of the SpotOn staff. We feel fully supported by their support team and have peace of mind knowing that contingencies are in place in case something goes wrong, such as an internet outage or system glitches. We trust that these issues would be promptly addressed and resolved.

Cons

There is a learning curve with SpotOn. The system can be initially confusing since it involves navigating different websites. However, the staff is always available to help.

“Excellent support from the Success Team

Pros

The Support Rep I spoke with was incredibly helpful in addressing the chaos we were experiencing in our current systems back-of-the-house operations.

Cons

My least favorite thing was not having enough time with the rep.

“Customer Support!

Pros

Working with customer support staff was an amazing experience and finally, I have a solid understanding of the back-of-the-house processes.

Cons

It is a complex system that was not explained in detail in the start which causes a lot of problems.