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SpotOn Reviews
46 Review(s)
softwareOverall Rating
4.1
46 Review(s)
Rating Distribution
5
(30)
4
(6)
3
(2)
2
(2)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
46 Review(s)
Rating Distribution
5
(30)
4
(6)
3
(2)
2
(2)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Owner company
Owner company
Pros
This is unlike anything I have ever experienced. It is terrible. I would not recommend wasting your time and money on it.
Cons
This system is terrible. It is just constant stress and issues every week.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
RESUL
Restaurants, 11-50 employees
Less than a year
June 2024
first pos system
first pos system
Pros
Setting up was very easy and our installer/technician was amazing.
Cons
Honestly, there is nothing special about it. It is pretty easy to use and convenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
pete
Restaurants, 11-50 employees
Less than 6 months
June 2024
Good system for the money
Good system for the money
Pros
The sales and installation teams were extremely helpful. The onsite training was done very well.
Cons
I am still a bit confused about the reporting and deposits compared to Square, which I used before. It could also benefit from additional features for invoicing.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Bill
Restaurants, 11-50 employees
Less than 6 months
June 2024
A Bit of a Roller Coaster
A Bit of a Roller Coaster
Pros
It is not like Square in terms of being an app, and the handheld devices do not rely on Wi-Fi. Also it is also fairly user-friendly. The implementation and installation teams have been great.
Cons
Once our new system was approved, our rep seemed to disappear. I am still waiting for the rest of my equipment and for my organization to be properly set up, but there have not been any follow-ups.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Pamela
Hospitality, 101-500 employees
Less than 6 months
May 2024
DO NOT USE SPOTON
DO NOT USE SPOTON
Pros
I have to say, the customer service is very very poor and I am not satisfied at all.
Cons
They continued to charge me customer fees even after months of speaking to someone about changing it. After the last incident, they locked all my funds and prevented my transactions from going through. It is been a terrible service experience.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
DAKIN
Automotive, 1-10 employees
Less than 6 months
May 2024
Absolute best
Absolute best
Pros
It is easy to use and the helpful tips provided are great. The customer support has been excellent.
Cons
At the moment, I do not have any problems or concerns.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Megan
Photography, 1-10 employees
May 2024
Switch to Spot On
Switch to Spot On
Pros
The customer service has been exceptional, and the variety of features it offers will be helpful as we continue to grow.
Cons
The switch was not as easy as it appeared, but the customer service reps have been quick to respond and assist us with every issue.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jackie
Restaurants, 11-50 employees
Less than 6 months
April 2024
Gift Card System needs a lot of work
Gift Card System needs a lot of work
Pros
I do not have anything good to mention as I have only used it as a customer at an establishment that uses SpotOn.
Cons
There is no online option for customers to check their gift card balance. When I reached out to customer support, it took multiple back-and-forth emails for them to provide me with the balance on my two gift cards. Unfortunately, both balances they sent me were incorrect. Every other gift card in my wallet allows me to check the balance online except for this one.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anthony
Non-Profit Organization Management, 51-100 employees
April 2024
Good Product
Good Product
Pros
I am not sure yet. I just had it installed last week.
Cons
It is frustrating to have to make so many changes through the back-of-the-house instead of being able to make them at the register.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
PHIL
Food & Beverages, 1-10 employees
Less than 6 months
April 2024
Terrible Terrible company
Terrible Terrible company
Pros
I am not happy at all. They have not even installed it yet but I have already been billed. I signed up a week ago.
Cons
They keep changing the fees and adding more. It feels like they are not being honest.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Michele
Entertainment, 1-10 employees
April 2024
simple to set up and use
simple to set up and use
Pros
The ease of setup is impressive, and it integrates seamlessly with our other products.
Cons
The fees are higher compared to some other options available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
cristian
Automotive, 11-50 employees
Less than a year
April 2024
RUN FROM THEM!
RUN FROM THEM!
Pros
I cannot find anything positive. The staff does not like it at all and the customer service is the worst have ever encountered in any industry. I have owned over 100 businesses in my career.
Cons
Everything about it is terrible! I consistently receive the worst service from top to bottom.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Josh
Food & Beverages, 11-50 employees
Less than a year
April 2024
highway robbery
highway robbery
Pros
The customer service is quick and responsive, and the website management is excellent.
Cons
They raised my rate without any notification.
Ease of use
10
Value for money
3
Customer Support
7
Functionality
10
Gary
Food & Beverages, 1-10 employees
More than a year
March 2024
Great Customer Support
Great Customer Support
Pros
Customer support team members were very helpful in ensuring that our expo screen worked according to our needs. If he couldnot assist with certain features we wanted to use, he would research how to make them work for us. In short customer support team has always been a great help in quickly answering my questions and directing me to the right person for assistance.
Cons
The order entering screen often requires more steps than it should, making it more complicated than necessary.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Food & Beverages, 11-50 employees
More than a year
March 2024
POS System
POS System
Pros
The POS system was fairly easy to learn. It only took me about 2 days to get the hang of it. It is also quick and efficient when closing up at night which reduces the amount of paperwork we have to handle. My employees love it.
Cons
The letters on the receipt should be bigger and bolder. Additionally, the names of our delivery services like Doordash, Uber, Postmate, and Grubhub need to be larger and darker on the ticket.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shirley
Restaurants, 11-50 employees
Less than 6 months
March 2024
Customer support is AMAZING
Customer support is AMAZING
Pros
Now that I understand how the system works, it is extremely easy to use.
Cons
The reservations portal is the part that really confuses me.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
9
Courtney
Restaurants, 51-100 employees
Less than a year
March 2024
Horrible service
Horrible service
Pros
Unfortunately, we never had the chance to use it. We signed up with a friendly sales representative, but when the package arrived for setup, we discovered that he had been fired. We struggled to find someone to come and set up the machine.
Cons
They keep charging us for the service, even though we never set it up. We returned the processing machine, yet we still receive monthly bills.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jeff
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2024
BEWARE!! DO NOT USE SPOTON
BEWARE!! DO NOT USE SPOTON
Pros
I have nothing positive to say about this system. Honestly, there is not a single good thing I can mention.
Cons
It is frustrating that they do not allow us to start a tab with American Express or make adjustments to a tip if it was entered incorrectly. It is absurd that the system does not have a fail-safe function to prevent a 1-million percent tip.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
trent
Restaurants, 11-50 employees
Less than a year
March 2024
Customer support is always amazing!
Customer support is always amazing!
Pros
I am very much impressed with the variety of tools available to improve my marketing campaigns. I start by sending emails and then we implement a rewarding program that offers discounts to customers. Additionally, we have tools that enable online reservations and a waiting list, which is really helpful on busy days. SpotOn provides numerous benefits, including integration with Doordash, Uber Eats and other platforms for online orders, e-gift cards and much more.
Cons
I would love to incorporate text message notifications for customers. Another business offers an AI system to filter phone calls and connect with genuine customers. If we implement this, we will be the first to do so.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
GABRIELA
Food & Beverages, 101-500 employees
Less than a year
February 2024
Haven't used it fully yet
Haven't used it fully yet
Pros
To be honest, we have not implemented the service yet because we needed some customizations to be made to the software in order to make it work properly in our establishment. However customer support team was very helpful in guiding us and providing excellent support throughout the process.
Cons
Programming pizzas correctly to avoid issues for both the restaurant and the customer is challenging. Based on my experience, almost no pizza restaurant without its own system uses the software correctly.
Ease of use
2
Value for money
4
Customer Support
8
Functionality
4
Grahm
Food & Beverages, 11-50 employees
Less than a year
February 2024
SpotOn POS
SpotOn POS
Pros
The customer service is top-notch, the platform is user-friendly, and the integration capabilities are impressive. The software is progressive and offers comprehensive reporting features.
Cons
Like any software, there are regular updates. I would like to incorporate some of the features from other providers to enhance the customer experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antonio
Restaurants, 11-50 employees
Less than a year
February 2024
Exceptional Service from Spot On/Great Customer Support
Exceptional Service from Spot On/Great Customer Support
Pros
I recently had an amazing experience working with Spot On, specifically with customer support team. I have to say, the service I received was exceptional. Right from the moment we inquired about their Point of Sale (POS) system, the customer support team was very attentive, knowledgeable and went the extra mile to ensure we got the best possible deal. One thing that really stood out during our interaction was the competitive rate they offered for their POS system. Not only did Spot On match the rates of a popular POS system but they actually surpassed it which was a delightful surprise. It clearly demonstrated their commitment to providing value to their customers. Furthermore, customer support team member expertise and professionalism were evident throughout the entire process. He took the time to fully understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt completely confident in our decision. Overall, I highly recommend Spot On to anyone seeking a reliable POS system and exceptional service. Their competitive rates and personalized approach make them an outstanding choice in the industry.
Cons
A few months ago, we encountered issues with credit card processing. They quickly identified that the software was outdated and promptly updated it, resolving the problem.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARIA
Restaurants, 11-50 employees
More than a year
February 2024
Redcoat Tavern
Redcoat Tavern
Pros
The system is generally easy to use, except for the back-of-house (BOH) aspect.
Cons
The back office is a bit challenging to navigate and not user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
john
Restaurants, 51-100 employees
Less than a year
February 2024
Hard to learn
Hard to learn
Pros
I really like the fact that I can accomplish more work from home using my own computer.
Cons
There is not much to say. The equipment is faulty and we have already replaced a kitchen printer and a monitor. We are currently waiting to see what will go wrong next.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
6
Adam
Restaurants, 11-50 employees
Less than 6 months
February 2024
Customer Support tema is the best!
Customer Support tema is the best!
Pros
I really like how user-friendly it is. It is great that we are able to accept tap and chip payments. The best part is that whenever we encounter an issue, customer support team helps us resolve it quickly. He never gives up even when we face challenges.
Cons
It lacks integration with Paylocity for payroll purposes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carissa
Restaurants, 101-500 employees
More than a year
February 2024
Customer support team is STELLAR
Customer support team is STELLAR
Pros
Customer support team is absolutely outstanding! We have been fortunate to work with him for the past 6 months. He is a truly multi-talented individual. He has been instrumental in troubleshooting and resolving printer issues (hardware) and addressing programming issues (software) related to our integration with R365 accounting. He is always easy to work with and quick to respond. He is willing to dive deep into our issues and find effective solutions. We thoroughly enjoy working with him.
Cons
Early on, we noticed that the company was growing too fast and encountering difficulties. There were numerous instances of communication breakdowns and the release of faulty features. The reporting sites would often go down during busy shifts, which eroded our teams trust. We really want to implement handheld devices for our servers, but the product is completely different from the workstation. It is like teaching someone to use two different systems. Please make them consistent and do it soon!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Restaurants, 101-500 employees
More than a year
February 2024
Customer Service
Customer Service
Pros
I really love the format of the SpotOn screen. It feels quite similar to using an app in many ways.
Cons
The software is not easily programmable without assistance. I refuse to call on weekends and I have never been able to reach an English-speaking person on a Saturday.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Stamatia
Food & Beverages, 11-50 employees
Less than a year
February 2024
Rough start
Rough start
Pros
It is too early to determine at this point. Compared to our previous system, there is really no noticeable difference.
Cons
The implementation process was poorly coordinated, and there was inadequate communication. Appointments were canceled and constantly rescheduled. They have no understanding of our business model and ownership because they never asked.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
3
Stephen
Food & Beverages, 1-10 employees
Less than 6 months
December 2023
SpotOn Review
SpotOn Review
Pros
As the owner of a restaurant, my days are filled with countless tasks and responsibilities. I cannot afford to spend time programming menus, promos and pricing events. Thats why its such a relief to know that I can reach out to customer support team at a moments notice to handle those tasks for me. It frees up my limited time to focus on more high-level activities. I trust custom support team to get things done accurately and quickly.
Cons
The cost of equipment that remains unused for several months due to seasonal fluctuations is a concern.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Garland
Restaurants, 11-50 employees
More than a year
December 2023
We love spot on.
We love spot on.
Pros
Spot On is an excellent POS system for our restaurant and having the support specialist closely working with us makes everything even better!
Cons
Spot On is constantly evolving, so occasional updates may take some time to load.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Food & Beverages, 1-10 employees
Less than a year
December 2023
The Best on the Market
The Best on the Market
Pros
The service and the actual product are available 24 hours a day, 7 days a week.
Cons
I really like the SMS Marketing feature that allows me to send messages to customers. It is also great that customers receive an e-card notification when they purchase an e-card.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Restaurants, 11-50 employees
Less than a year
December 2023
SpotOn Review
SpotOn Review
Pros
Having customer support team available to assist whenever needed is a great benefit.
Cons
It is frustrating that the system does not allow me to store a credit card for a customer.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Desiree
Restaurants, 11-50 employees
Less than a year
December 2023
Going above and beyond
Going above and beyond
Pros
This program is incredibly easy to use, and they provide 24-hour customer support.
Cons
Before I signed up, the Areas rep made a lot of mistakes and didnt have much knowledge about the product she was selling. However, in the end, SpotOn made up for it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Albert
Food & Beverages, 11-50 employees
Less than a year
November 2023
Sportys Wing shack
Sportys Wing shack
Pros
Its user-friendly and functional, even for people who are not very tech-savvy.
Cons
I would like to have the option to add buttons and customize them.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Thomas
Restaurants, 11-50 employees
Less than a year
November 2023
POS
POS
Pros
The ease of use is fantastic and the customer support is top-notch. The training provided was highly beneficial!
Cons
So far, I have not encountered many issues. It is been two weeks since we started using the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Restaurants, 11-50 employees
Less than 6 months
November 2023
SpotOn review for Rachel's Cafe and Creperie
SpotOn review for Rachel's Cafe and Creperie
Pros
The ease of use is a major advantage, and we have the added support of our friendly and super helpful local tech wizard who made our experience even better
Cons
Occasionally, there are glitches and it can be difficult and time-consuming to reach the customer service line over the phone.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rachel
Food & Beverages, 11-50 employees
Less than a year
November 2023
Commande en ligne
Commande en ligne
Pros
Spoton is a highly useful and reliable online ordering software for my business.
Cons
SpotOn is the software that our company needs to properly manage orders. We have no complaints.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rodrigue
Import and Export, 11-50 employees
November 2023
The Dymond Experience Review
The Dymond Experience Review
Pros
The convenience of the system, along with the assistance in creating a menu and their hands-on approach to getting me set up, is truly valuable.
Cons
I am unhappy that my account was charged three times for incorrect amounts. They are in the process of fixing it, still this is something that causes a lot of inconvenience.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Calar
Food & Beverages, 1-10 employees
Less than 6 months
November 2023
SpotOn
SpotOn
Pros
It is easy to use and offers a wide range of functions to choose from.
Cons
The screen is sensitive and sometimes it unintentionally clicks out of SpotOn.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelley
Consumer Services, 11-50 employees
Less than a year
November 2023
Just the Begining
Just the Begining
Pros
I like the flexibility it offers when it comes to hardware. It allows us to have multiple registers and handheld devices.
Cons
The handheld device still needs improvement. While it can take orders, the process to create an order is multi-step and becomes stressful when we are busy. Additionally, the device has a scanner but cannot scan UPC codes, so we have to manually enter orders, which is inefficient.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Michal
Food & Beverages, 11-50 employees
Less than a year
November 2023
Switch now
Switch now
Pros
The representative provided hands-on help during the setup process, and the customer service throughout the entire journey has been excellent. Once you are all set up, it is incredibly convenient for employees to use and eliminates unnecessary steps.
Cons
I am really glad we switched from our previous system. We did not want to lose money or deal with the hassle and I am pleased that we made the right decision.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heathee
Food & Beverages, 11-50 employees
Less than a year
November 2023
Great investment for your business to succeed
Great investment for your business to succeed
Pros
The system is effective and offers a wide range of options for my restaurant. The customer service is exceptional, and having a backup router is a huge advantage. Even when the Internet goes down, I can still operate smoothly.
Cons
The closing day report should be clearer and easier to understand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mina
Restaurants, 1-10 employees
Less than 6 months
November 2023
Best POS system in 25 years
Best POS system in 25 years
Pros
I really love the fact how user-friendly the system is. It is fantastic that training my staff on the system was not a time consuming process. The back-of-the-house training was outstanding and incredibly easy to follow.
Cons
So far, after using the system for only three weeks, I have not noticed any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Food & Beverages, 11-50 employees
Less than 6 months
November 2023
Customer Service
Customer Service
Pros
We are grateful for the responsiveness of the SpotOn staff. We feel fully supported by their support team and have peace of mind knowing that contingencies are in place in case something goes wrong, such as an internet outage or system glitches. We trust that these issues would be promptly addressed and resolved.
Cons
There is a learning curve with SpotOn. The system can be initially confusing since it involves navigating different websites. However, the staff is always available to help.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Nachely
Food & Beverages, 11-50 employees
Less than 6 months
November 2023
Excellent support from the Success Team
Excellent support from the Success Team
Pros
The Support Rep I spoke with was incredibly helpful in addressing the chaos we were experiencing in our current systems back-of-the-house operations.
Cons
My least favorite thing was not having enough time with the rep.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
9
Christina
Food & Beverages, 11-50 employees
Less than a year
November 2023
Customer Support!
Customer Support!
Pros
Working with customer support staff was an amazing experience and finally, I have a solid understanding of the back-of-the-house processes.
Cons
It is a complex system that was not explained in detail in the start which causes a lot of problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nichole
Food & Beverages, 11-50 employees
Less than 6 months
November 2023
Filters
Sort by:
Owner company
Owner company
Pros
This is unlike anything I have ever experienced. It is terrible. I would not recommend wasting your time and money on it.
Cons
This system is terrible. It is just constant stress and issues every week.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
RESUL
Restaurants, 11-50 employees
Less than a year
June 2024
first pos system
first pos system
Pros
Setting up was very easy and our installer/technician was amazing.
Cons
Honestly, there is nothing special about it. It is pretty easy to use and convenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
pete
Restaurants, 11-50 employees
Less than 6 months
June 2024
Good system for the money
Good system for the money
Pros
The sales and installation teams were extremely helpful. The onsite training was done very well.
Cons
I am still a bit confused about the reporting and deposits compared to Square, which I used before. It could also benefit from additional features for invoicing.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Bill
Restaurants, 11-50 employees
Less than 6 months
June 2024
A Bit of a Roller Coaster
A Bit of a Roller Coaster
Pros
It is not like Square in terms of being an app, and the handheld devices do not rely on Wi-Fi. Also it is also fairly user-friendly. The implementation and installation teams have been great.
Cons
Once our new system was approved, our rep seemed to disappear. I am still waiting for the rest of my equipment and for my organization to be properly set up, but there have not been any follow-ups.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Pamela
Hospitality, 101-500 employees
Less than 6 months
May 2024
DO NOT USE SPOTON
DO NOT USE SPOTON
Pros
I have to say, the customer service is very very poor and I am not satisfied at all.
Cons
They continued to charge me customer fees even after months of speaking to someone about changing it. After the last incident, they locked all my funds and prevented my transactions from going through. It is been a terrible service experience.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
DAKIN
Automotive, 1-10 employees
Less than 6 months
May 2024
Absolute best
Absolute best
Pros
It is easy to use and the helpful tips provided are great. The customer support has been excellent.
Cons
At the moment, I do not have any problems or concerns.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Megan
Photography, 1-10 employees
May 2024
Switch to Spot On
Switch to Spot On
Pros
The customer service has been exceptional, and the variety of features it offers will be helpful as we continue to grow.
Cons
The switch was not as easy as it appeared, but the customer service reps have been quick to respond and assist us with every issue.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jackie
Restaurants, 11-50 employees
Less than 6 months
April 2024
Gift Card System needs a lot of work
Gift Card System needs a lot of work
Pros
I do not have anything good to mention as I have only used it as a customer at an establishment that uses SpotOn.
Cons
There is no online option for customers to check their gift card balance. When I reached out to customer support, it took multiple back-and-forth emails for them to provide me with the balance on my two gift cards. Unfortunately, both balances they sent me were incorrect. Every other gift card in my wallet allows me to check the balance online except for this one.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anthony
Non-Profit Organization Management, 51-100 employees
April 2024
Good Product
Good Product
Pros
I am not sure yet. I just had it installed last week.
Cons
It is frustrating to have to make so many changes through the back-of-the-house instead of being able to make them at the register.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
PHIL
Food & Beverages, 1-10 employees
Less than 6 months
April 2024
Terrible Terrible company
Terrible Terrible company
Pros
I am not happy at all. They have not even installed it yet but I have already been billed. I signed up a week ago.
Cons
They keep changing the fees and adding more. It feels like they are not being honest.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Michele
Entertainment, 1-10 employees
April 2024
simple to set up and use
simple to set up and use
Pros
The ease of setup is impressive, and it integrates seamlessly with our other products.
Cons
The fees are higher compared to some other options available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
cristian
Automotive, 11-50 employees
Less than a year
April 2024
RUN FROM THEM!
RUN FROM THEM!
Pros
I cannot find anything positive. The staff does not like it at all and the customer service is the worst have ever encountered in any industry. I have owned over 100 businesses in my career.
Cons
Everything about it is terrible! I consistently receive the worst service from top to bottom.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Josh
Food & Beverages, 11-50 employees
Less than a year
April 2024
highway robbery
highway robbery
Pros
The customer service is quick and responsive, and the website management is excellent.
Cons
They raised my rate without any notification.
Ease of use
10
Value for money
3
Customer Support
7
Functionality
10
Gary
Food & Beverages, 1-10 employees
More than a year
March 2024
Great Customer Support
Great Customer Support
Pros
Customer support team members were very helpful in ensuring that our expo screen worked according to our needs. If he couldnot assist with certain features we wanted to use, he would research how to make them work for us. In short customer support team has always been a great help in quickly answering my questions and directing me to the right person for assistance.
Cons
The order entering screen often requires more steps than it should, making it more complicated than necessary.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Food & Beverages, 11-50 employees
More than a year
March 2024
POS System
POS System
Pros
The POS system was fairly easy to learn. It only took me about 2 days to get the hang of it. It is also quick and efficient when closing up at night which reduces the amount of paperwork we have to handle. My employees love it.
Cons
The letters on the receipt should be bigger and bolder. Additionally, the names of our delivery services like Doordash, Uber, Postmate, and Grubhub need to be larger and darker on the ticket.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shirley
Restaurants, 11-50 employees
Less than 6 months
March 2024
Customer support is AMAZING
Customer support is AMAZING
Pros
Now that I understand how the system works, it is extremely easy to use.
Cons
The reservations portal is the part that really confuses me.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
9
Courtney
Restaurants, 51-100 employees
Less than a year
March 2024
Horrible service
Horrible service
Pros
Unfortunately, we never had the chance to use it. We signed up with a friendly sales representative, but when the package arrived for setup, we discovered that he had been fired. We struggled to find someone to come and set up the machine.
Cons
They keep charging us for the service, even though we never set it up. We returned the processing machine, yet we still receive monthly bills.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jeff
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2024
BEWARE!! DO NOT USE SPOTON
BEWARE!! DO NOT USE SPOTON
Pros
I have nothing positive to say about this system. Honestly, there is not a single good thing I can mention.
Cons
It is frustrating that they do not allow us to start a tab with American Express or make adjustments to a tip if it was entered incorrectly. It is absurd that the system does not have a fail-safe function to prevent a 1-million percent tip.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
trent
Restaurants, 11-50 employees
Less than a year
March 2024
Customer support is always amazing!
Customer support is always amazing!
Pros
I am very much impressed with the variety of tools available to improve my marketing campaigns. I start by sending emails and then we implement a rewarding program that offers discounts to customers. Additionally, we have tools that enable online reservations and a waiting list, which is really helpful on busy days. SpotOn provides numerous benefits, including integration with Doordash, Uber Eats and other platforms for online orders, e-gift cards and much more.
Cons
I would love to incorporate text message notifications for customers. Another business offers an AI system to filter phone calls and connect with genuine customers. If we implement this, we will be the first to do so.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
GABRIELA
Food & Beverages, 101-500 employees
Less than a year
February 2024
Haven't used it fully yet
Haven't used it fully yet
Pros
To be honest, we have not implemented the service yet because we needed some customizations to be made to the software in order to make it work properly in our establishment. However customer support team was very helpful in guiding us and providing excellent support throughout the process.
Cons
Programming pizzas correctly to avoid issues for both the restaurant and the customer is challenging. Based on my experience, almost no pizza restaurant without its own system uses the software correctly.
Ease of use
2
Value for money
4
Customer Support
8
Functionality
4
Grahm
Food & Beverages, 11-50 employees
Less than a year
February 2024
SpotOn POS
SpotOn POS
Pros
The customer service is top-notch, the platform is user-friendly, and the integration capabilities are impressive. The software is progressive and offers comprehensive reporting features.
Cons
Like any software, there are regular updates. I would like to incorporate some of the features from other providers to enhance the customer experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antonio
Restaurants, 11-50 employees
Less than a year
February 2024
Exceptional Service from Spot On/Great Customer Support
Exceptional Service from Spot On/Great Customer Support
Pros
I recently had an amazing experience working with Spot On, specifically with customer support team. I have to say, the service I received was exceptional. Right from the moment we inquired about their Point of Sale (POS) system, the customer support team was very attentive, knowledgeable and went the extra mile to ensure we got the best possible deal. One thing that really stood out during our interaction was the competitive rate they offered for their POS system. Not only did Spot On match the rates of a popular POS system but they actually surpassed it which was a delightful surprise. It clearly demonstrated their commitment to providing value to their customers. Furthermore, customer support team member expertise and professionalism were evident throughout the entire process. He took the time to fully understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt completely confident in our decision. Overall, I highly recommend Spot On to anyone seeking a reliable POS system and exceptional service. Their competitive rates and personalized approach make them an outstanding choice in the industry.
Cons
A few months ago, we encountered issues with credit card processing. They quickly identified that the software was outdated and promptly updated it, resolving the problem.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARIA
Restaurants, 11-50 employees
More than a year
February 2024
Redcoat Tavern
Redcoat Tavern
Pros
The system is generally easy to use, except for the back-of-house (BOH) aspect.
Cons
The back office is a bit challenging to navigate and not user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
john
Restaurants, 51-100 employees
Less than a year
February 2024
Hard to learn
Hard to learn
Pros
I really like the fact that I can accomplish more work from home using my own computer.
Cons
There is not much to say. The equipment is faulty and we have already replaced a kitchen printer and a monitor. We are currently waiting to see what will go wrong next.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
6
Adam
Restaurants, 11-50 employees
Less than 6 months
February 2024
Customer Support tema is the best!
Customer Support tema is the best!
Pros
I really like how user-friendly it is. It is great that we are able to accept tap and chip payments. The best part is that whenever we encounter an issue, customer support team helps us resolve it quickly. He never gives up even when we face challenges.
Cons
It lacks integration with Paylocity for payroll purposes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carissa
Restaurants, 101-500 employees
More than a year
February 2024
Customer support team is STELLAR
Customer support team is STELLAR
Pros
Customer support team is absolutely outstanding! We have been fortunate to work with him for the past 6 months. He is a truly multi-talented individual. He has been instrumental in troubleshooting and resolving printer issues (hardware) and addressing programming issues (software) related to our integration with R365 accounting. He is always easy to work with and quick to respond. He is willing to dive deep into our issues and find effective solutions. We thoroughly enjoy working with him.
Cons
Early on, we noticed that the company was growing too fast and encountering difficulties. There were numerous instances of communication breakdowns and the release of faulty features. The reporting sites would often go down during busy shifts, which eroded our teams trust. We really want to implement handheld devices for our servers, but the product is completely different from the workstation. It is like teaching someone to use two different systems. Please make them consistent and do it soon!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Restaurants, 101-500 employees
More than a year
February 2024
Customer Service
Customer Service
Pros
I really love the format of the SpotOn screen. It feels quite similar to using an app in many ways.
Cons
The software is not easily programmable without assistance. I refuse to call on weekends and I have never been able to reach an English-speaking person on a Saturday.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Stamatia
Food & Beverages, 11-50 employees
Less than a year
February 2024
Rough start
Rough start
Pros
It is too early to determine at this point. Compared to our previous system, there is really no noticeable difference.
Cons
The implementation process was poorly coordinated, and there was inadequate communication. Appointments were canceled and constantly rescheduled. They have no understanding of our business model and ownership because they never asked.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
3
Stephen
Food & Beverages, 1-10 employees
Less than 6 months
December 2023
SpotOn Review
SpotOn Review
Pros
As the owner of a restaurant, my days are filled with countless tasks and responsibilities. I cannot afford to spend time programming menus, promos and pricing events. Thats why its such a relief to know that I can reach out to customer support team at a moments notice to handle those tasks for me. It frees up my limited time to focus on more high-level activities. I trust custom support team to get things done accurately and quickly.
Cons
The cost of equipment that remains unused for several months due to seasonal fluctuations is a concern.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Garland
Restaurants, 11-50 employees
More than a year
December 2023
We love spot on.
We love spot on.
Pros
Spot On is an excellent POS system for our restaurant and having the support specialist closely working with us makes everything even better!
Cons
Spot On is constantly evolving, so occasional updates may take some time to load.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Food & Beverages, 1-10 employees
Less than a year
December 2023
The Best on the Market
The Best on the Market
Pros
The service and the actual product are available 24 hours a day, 7 days a week.
Cons
I really like the SMS Marketing feature that allows me to send messages to customers. It is also great that customers receive an e-card notification when they purchase an e-card.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Restaurants, 11-50 employees
Less than a year
December 2023
SpotOn Review
SpotOn Review
Pros
Having customer support team available to assist whenever needed is a great benefit.
Cons
It is frustrating that the system does not allow me to store a credit card for a customer.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Desiree
Restaurants, 11-50 employees
Less than a year
December 2023
Going above and beyond
Going above and beyond
Pros
This program is incredibly easy to use, and they provide 24-hour customer support.
Cons
Before I signed up, the Areas rep made a lot of mistakes and didnt have much knowledge about the product she was selling. However, in the end, SpotOn made up for it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Albert
Food & Beverages, 11-50 employees
Less than a year
November 2023
Sportys Wing shack
Sportys Wing shack
Pros
Its user-friendly and functional, even for people who are not very tech-savvy.
Cons
I would like to have the option to add buttons and customize them.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Thomas
Restaurants, 11-50 employees
Less than a year
November 2023
POS
POS
Pros
The ease of use is fantastic and the customer support is top-notch. The training provided was highly beneficial!
Cons
So far, I have not encountered many issues. It is been two weeks since we started using the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Restaurants, 11-50 employees
Less than 6 months
November 2023
SpotOn review for Rachel's Cafe and Creperie
SpotOn review for Rachel's Cafe and Creperie
Pros
The ease of use is a major advantage, and we have the added support of our friendly and super helpful local tech wizard who made our experience even better
Cons
Occasionally, there are glitches and it can be difficult and time-consuming to reach the customer service line over the phone.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rachel
Food & Beverages, 11-50 employees
Less than a year
November 2023
Commande en ligne
Commande en ligne
Pros
Spoton is a highly useful and reliable online ordering software for my business.
Cons
SpotOn is the software that our company needs to properly manage orders. We have no complaints.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rodrigue
Import and Export, 11-50 employees
November 2023
The Dymond Experience Review
The Dymond Experience Review
Pros
The convenience of the system, along with the assistance in creating a menu and their hands-on approach to getting me set up, is truly valuable.
Cons
I am unhappy that my account was charged three times for incorrect amounts. They are in the process of fixing it, still this is something that causes a lot of inconvenience.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Calar
Food & Beverages, 1-10 employees
Less than 6 months
November 2023
SpotOn
SpotOn
Pros
It is easy to use and offers a wide range of functions to choose from.
Cons
The screen is sensitive and sometimes it unintentionally clicks out of SpotOn.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelley
Consumer Services, 11-50 employees
Less than a year
November 2023
Just the Begining
Just the Begining
Pros
I like the flexibility it offers when it comes to hardware. It allows us to have multiple registers and handheld devices.
Cons
The handheld device still needs improvement. While it can take orders, the process to create an order is multi-step and becomes stressful when we are busy. Additionally, the device has a scanner but cannot scan UPC codes, so we have to manually enter orders, which is inefficient.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Michal
Food & Beverages, 11-50 employees
Less than a year
November 2023
Switch now
Switch now
Pros
The representative provided hands-on help during the setup process, and the customer service throughout the entire journey has been excellent. Once you are all set up, it is incredibly convenient for employees to use and eliminates unnecessary steps.
Cons
I am really glad we switched from our previous system. We did not want to lose money or deal with the hassle and I am pleased that we made the right decision.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heathee
Food & Beverages, 11-50 employees
Less than a year
November 2023
Great investment for your business to succeed
Great investment for your business to succeed
Pros
The system is effective and offers a wide range of options for my restaurant. The customer service is exceptional, and having a backup router is a huge advantage. Even when the Internet goes down, I can still operate smoothly.
Cons
The closing day report should be clearer and easier to understand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mina
Restaurants, 1-10 employees
Less than 6 months
November 2023
Best POS system in 25 years
Best POS system in 25 years
Pros
I really love the fact how user-friendly the system is. It is fantastic that training my staff on the system was not a time consuming process. The back-of-the-house training was outstanding and incredibly easy to follow.
Cons
So far, after using the system for only three weeks, I have not noticed any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Food & Beverages, 11-50 employees
Less than 6 months
November 2023
Customer Service
Customer Service
Pros
We are grateful for the responsiveness of the SpotOn staff. We feel fully supported by their support team and have peace of mind knowing that contingencies are in place in case something goes wrong, such as an internet outage or system glitches. We trust that these issues would be promptly addressed and resolved.
Cons
There is a learning curve with SpotOn. The system can be initially confusing since it involves navigating different websites. However, the staff is always available to help.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Nachely
Food & Beverages, 11-50 employees
Less than 6 months
November 2023
Excellent support from the Success Team
Excellent support from the Success Team
Pros
The Support Rep I spoke with was incredibly helpful in addressing the chaos we were experiencing in our current systems back-of-the-house operations.
Cons
My least favorite thing was not having enough time with the rep.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
9
Christina
Food & Beverages, 11-50 employees
Less than a year
November 2023
Customer Support!
Customer Support!
Pros
Working with customer support staff was an amazing experience and finally, I have a solid understanding of the back-of-the-house processes.
Cons
It is a complex system that was not explained in detail in the start which causes a lot of problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nichole
Food & Beverages, 11-50 employees
Less than 6 months
November 2023