Last Updated
Overview
Swim POS software offers cloud-based solutions tailored for jewelers, encompassing point of sale, inventory management, and customer relationship management. However, initial training is required for users, especially non-technical ones. Despite this, its specialized features can significantly enhance jewelry store operations.
Overall Rating
Based on 3 users reviews
3.7
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
Swim POS Specifications
- Sales Orders
- Invoicing
- Sales Tracking
- Customer Management
What Is Swim POS?
Swim is a cloud-based point-of-sale and business management system tailored specifically for independent retail and manufacturing jewelers. It addresses common challenges such as inefficient manual processes, inventory inaccuracies, and fragmented customer data by offering integrated solutions that streamline operations. By automating tasks and centralizing information, Swim enables jewelers to focus more on customer service and business growth.
Swim POS Pricing
Swim POS software offers three packages:
- Starter: $79/month
- Medium: $139/month
- Ultimate: $269/month
Disclaimer: The pricing is subject to change.
Swim POS Integrations
Who Is Swim POS For?
The software is designed for businesses of all sizes spanning industries, such as:
- Retail jewelry stores
- Manufacturing jewelers
- Wholesale jewelry businesses
- Franchises & multi-store jewelry chains
Is Swim POS Right For You?
Swim POS is a top choice for jewelry businesses, enhancing efficiency, accuracy, and customer management. It minimizes manual errors, saves time, and provides valuable sales insights. With centralized operations, it streamlines daily management and supports business growth. Trusted in over 29 countries, Swim is a reliable partner for the jewelry industry.
Still not sure if Swim POS is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.
Swim POS Features
Inventory Management
Swim's inventory management system streamlines stock control by supporting RFID and barcoding, enabling quick and efficient tracking of jewelry items. This integration reduces manual errors, ensures accurate stock levels, and simplifies the management of complex inventories.
Point of Sale
The point-of-sale feature provides an intuitive interface for processing sales, accessible on tablets and smartphones. This mobility enables staff to assist customers anywhere on the shop floor, enhancing the shopping experience and increasing sales opportunities.
Customer Management
The software’s customer management tools enable businesses to record detailed customer information, including preferences and purchase history. This data facilitates personalized service, strengthens customer relationships, and supports targeted marketing efforts, leading to improved customer retention.
Supplier Management
This feature offers complete control over supplier ordering processes. By centralizing supplier information and automating order management, businesses can maintain optimal stock levels, reduce procurement errors, and foster better supplier relationships.
Reports And Analytics
Swim POS provides in-depth, real-time reports and analytics, offering insights into sales performance, inventory status, and customer behavior. These analytics empower informed decision-making, identify growth opportunities, and enhance overall business strategy.
Pros And Cons of Swim POS
Pros
Detailed and fast reporting capabilities
Comprehensive inventory management with RFID and barcoding support
Supports electronic or paper receipts
Offers applications for retail accounting
Calendar functionality for scheduling services
Cons
Higher pricing may not be suitable for smaller teams
Complexity due to extensive features
May require additional training for staff
Limited customization options
Swim POS Reviews
Total 3 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars33%
3
Stars0%
2
Stars33%
1
Stars0%
Share your experience
Luxury Goods & Jewelry, 1-10 employees
Less than 6 months
“Perfect for jewelers”
Pros
Swim works really well for jewelers as it covers all the small but important details for us like cut, clarity, color, size and more.
Cons
One thing I have noticed is that it is a bit on the pricey side and I personally prefer to pay one time upfront instead of dealing with a constant monthly fee.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Luxury Goods & Jewelry, 1-10 employees
Less than 6 months
“Packed with features but lacks service”
Pros
It has everything I needed for our jewelry store. Such as it came with features like inventory tracking, repair tracking, appraisals and even tools to keep our clients organized.
Cons
Learning how to use it was not easy. I am usually good at figuring things out on my own but this one was a struggle. I booked two walkthrough sessions to get some guidance but Swim never called me. I reached out through email multiple times to reschedule and I did not hear back at all. Well I am pretty disappointed with how poor the service has been.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
1
Functionality
6
Not Specified, 1-10 employees
More than a year
“Great software solution for jewelers of all sizes”
Pros
Swim software is simply the best. It is fully cloud-based, we do not have to worry about offsite backups and everything stays secure and encrypted. Everyone on our team can use it easily. And it is especially helpful for jewelers with workshops for tracking repairs and custom jobs is smooth. Also you can send receipts through email or SMS if that's your style even though printing is still an option too. Notifying customers by text when their item or quote is ready is quite convenient. The user interface is clean and easy to use. Sales data is easy to pull with different report templates or we can export to CSV and build your own in Excel or Numbers. Like it does not matter what device or OS we are on, we can log in from anywhere. Also Octahedron actually listens when we share feedback or ideas.
Cons
The time zone difference since it is in Australia and we are in the UK makes things difficult for us if there is ever a glitch. But honestly that kind of issue hardly ever happens. It's been running very well for at least a year now with zero downtime.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
What level of support does Swim POS offer?
Swim POS offers phone support, email, chat, FAQS and Knowledge Base.
Does Swim POS offer an API?
No, Swim POS does not offer an API.
What language does Swim POS support?
Swim POS supports English.
Does Swim POS have a mobile app?
No, Swim POS does not have a mobile app.
What types of pricing plans does Swim POS offer?
Swim POS starts at $79/month for the Starter plan, $139/month for the Medium plan, and $269/month for the Ultimate plan. Users can also get a custom quote according to their needs.
What other apps does Swim POS integrate with?
Schedule a free Swim POS demo to learn about its integrations.
Who are the typical users of Swim POS software?
Swim POS is used by retail and wholesale jewelry manufacturers, and multis-tore jewelry chains.