Talech

Do not do it

Pros

There is absolutely nothing good about this system.

Cons

There is absolutely nothing good about this system. The reporting is inaccurate and the system constantly experiences glitches.

Software issues after Upgrade "Low Priority"

Pros

I find it easy to use when entering orders and updating product screens.

Cons

As a customer for 9 years, the latest software issue is causing significant problems for our restaurant. The custom order request line items appear on every line item from the previous ticket. Despite waiting for 3 weeks, Customer Service informed us that it was a "Low Priority" for them and provided no timeline for a fix. This slowdowns the order process and creates numerous issues for the kitchen, customers and servers. Additionally, we were forced to switch and use their in-house credit card processing and gift card services in 2022.

Slow service, did not take care and helped out customer very well!

Pros

The pricing is reasonable and the customer service is satisfactory.

Cons

The service is slow and they take a lot of time to handle customer issues.

Complete Junk

Pros

Previously, I could use it on an iPad that I could take anywhere in the shop.

Cons

I have spent hours and hours trying to get issues resolved with customer support, but they have little knowledge of the product.

Decent program for small business

Pros

It's easy to use and perfect for entering inventory. Generating reports is also a hassle free task.

Cons

Honestly, there is nothing major. It works well for my small business.

Lost 500/day.

Pros

I don't like anything about it. It requires clicking five times just to move from one table to another.

Cons

talech system is not suitable for the restaurant industry. As a busy restaurant, I am unable to add tips later in the transaction.

Non-Existent Customer Service

Pros

talech is easy to use and I can use my iPhone or iPad as entry devices.

Cons

The reporting is mediocre, and it's impossible to customize any reports. Balancing at the end of the day is nearly impossible. Tech support and customer support seem to be on different planets, and the customer service team has no understanding of how the product works or how to treat customers. It's a very poor experience overall!

Amazing in it's price range

Pros

I absolutely love that it provides multiple offers at such a low price. It's definitely better than its competitors.

Cons

There are a few minor bugs that need to be fixed, but overall everything is functioning fine.

POS that works but could be better

Pros

My customers are happier. The receipts work well with the rebate program from my supplier. We can review their previous purchases to see if they already bought what they need. This is also useful for their early buy sale purchases. Emailing receipts is a nice feature. I can quickly review sales and inventory to determine what needs to be ordered.

Cons

When it was shipped to me, it wasn't linked to my account, so nothing worked for approximately 2 weeks. I spent hours on the phone with the onboarding specialist assigned to me. They claim to offer 24-hour support, but it doesn't apply to start-up or onboarding. They only work from Monday to Friday, 9 to 5. It's advisable to stick with the assigned onboarding specialist as they are most familiar with your situation. However, mine was in the Central Time zone, so nothing was addressed until 10:30 AM EST, which was 1.5 hours after opening. I faced significant difficulties with inventory load, but the onboarding specialist was very helpful. It's frustrating that the sales reports don't accurately capture debit cards, as I had hoped it would save time and make tracking easier. The scanner never functioned and had to be returned because they finally acknowledged that it was a programming issue that wouldn't be resolved anytime soon. Sometimes inventory doesn't track properly, and the availability of help callbacks is not consistent, despite the promise of 24/7 support.

Talech is better than a lot of others out there!

Pros

I love how easy it is to set up the POS system for my business. I can separate categories, control inventory and do so much more. It's super easy to use and set up. Even new hires understand it quickly when it's explained to them.

Cons

In my opinion, Talech is overall wonderful. The availability of 24-hour support is amazing; however, there are times when the wait to speak with someone on the phone is a bit long.