Talech Reviews

“Pc of junk, ”

Pros

Only sweet talk , typical sales and no delivery

Cons

Lack of customer service, able to resolved a problem be responsible for the product they represent , is a shame a merchant has to deal with pc of junk and time invested

“Do not do it”

Pros

There is absolutely nothing good about this system.

Cons

There is absolutely nothing good about this system. The reporting is inaccurate and the system constantly experiences glitches.

“Software issues after Upgrade "Low Priority"”

Pros

I find it easy to use when entering orders and updating product screens.

Cons

As a customer for 9 years, the latest software issue is causing significant problems for our restaurant. The custom order request line items appear on every line item from the previous ticket. Despite waiting for 3 weeks, Customer Service informed us that it was a "Low Priority" for them and provided no timeline for a fix. This slowdowns the order process and creates numerous issues for the kitchen, customers and servers. Additionally, we were forced to switch and use their in-house credit card processing and gift card services in 2022.

“Slow service, did not take care and helped out customer very well!”

Pros

The pricing is reasonable and the customer service is satisfactory.

Cons

The service is slow and they take a lot of time to handle customer issues.

“Complete Junk”

Pros

Previously, I could use it on an iPad that I could take anywhere in the shop.

Cons

I have spent hours and hours trying to get issues resolved with customer support, but they have little knowledge of the product.

“Decent program for small business”

Pros

It's easy to use and perfect for entering inventory. Generating reports is also a hassle free task.

Cons

Honestly, there is nothing major. It works well for my small business.

“Lost 500/day.”

Pros

I don't like anything about it. It requires clicking five times just to move from one table to another.

Cons

talech system is not suitable for the restaurant industry. As a busy restaurant, I am unable to add tips later in the transaction.

“Non-Existent Customer Service”

Pros

talech is easy to use and I can use my iPhone or iPad as entry devices.

Cons

The reporting is mediocre, and it's impossible to customize any reports. Balancing at the end of the day is nearly impossible. Tech support and customer support seem to be on different planets, and the customer service team has no understanding of how the product works or how to treat customers. It's a very poor experience overall!

“Amazing in it's price range”

Pros

I absolutely love that it provides multiple offers at such a low price. It's definitely better than its competitors.

Cons

There are a few minor bugs that need to be fixed, but overall everything is functioning fine.

“POS that works but could be better”

Pros

My customers are happier. The receipts work well with the rebate program from my supplier. We can review their previous purchases to see if they already bought what they need. This is also useful for their early buy sale purchases. Emailing receipts is a nice feature. I can quickly review sales and inventory to determine what needs to be ordered.

Cons

When it was shipped to me, it wasn't linked to my account, so nothing worked for approximately 2 weeks. I spent hours on the phone with the onboarding specialist assigned to me. They claim to offer 24-hour support, but it doesn't apply to start-up or onboarding. They only work from Monday to Friday, 9 to 5. It's advisable to stick with the assigned onboarding specialist as they are most familiar with your situation. However, mine was in the Central Time zone, so nothing was addressed until 10:30 AM EST, which was 1.5 hours after opening. I faced significant difficulties with inventory load, but the onboarding specialist was very helpful. It's frustrating that the sales reports don't accurately capture debit cards, as I had hoped it would save time and make tracking easier. The scanner never functioned and had to be returned because they finally acknowledged that it was a programming issue that wouldn't be resolved anytime soon. Sometimes inventory doesn't track properly, and the availability of help callbacks is not consistent, despite the promise of 24/7 support.

“Talech is better than a lot of others out there!”

Pros

I love how easy it is to set up the POS system for my business. I can separate categories, control inventory and do so much more. It's super easy to use and set up. Even new hires understand it quickly when it's explained to them.

Cons

In my opinion, Talech is overall wonderful. The availability of 24-hour support is amazing; however, there are times when the wait to speak with someone on the phone is a bit long.

“Cannot depend on Taltec”

Pros

It's a small system that usually works. However, sometimes it doesn't function properly in metal buildings so I have to go to an outside door.

Cons

During the week, I could call Regions Bank (where I purchased the unit) and get my questions answered. However, it was a bit different on weekends when I was selling products at a sales event. The battery died, and there was no way to replace it in the unit. I had to send the unit back to Talech. This situation left me unable to make sales and I had to ask for cash after only 6 sales. I wonder how much money I lost, and it's annoying.

“Beware! Do not waste your money purchasing this device!”

Pros

There is nothing. The only positive aspect is that you are assigned a live, local representative who can assist you.

Cons

The system is difficult to use and entering client information is time-consuming and complex. There is a lack of a signature feature, and the fee payback process at the beginning of the next month makes balancing, recording, and tracking money very challenging. Additionally, the POS apparatus rarely worked.

“Talech, simply HORRIBLE software if you have a lot of products!”

Pros

talech has a nice register app and is relatively easy to use and learn the register.

Cons

Talech.com (where I, as the owner, do 98% of my work) is highly unstable. It times out and logs you out approximately every 15 minutes. Stock takes don't save after a timeout, resulting in the loss of everything. Have you ever tried counting thousands of products only to have them repeatedly deleted? It's incredibly frustrating.

“Talech POS System for a Retail Store”

Pros

In my experience, Talech is highly adaptable to a retail store, covering sales transactions, inventory tracking and management, and accounting reports. Speaking with a Customer Service Agent is quick and easy if needed, and the team is proactive in providing assistance.

Cons

Within inventory management, there are certain features that could greatly improve inventory tracking and management. For instance, during an end-of-year inventory count, it would be extremely helpful to have the option to freeze inventory numbers and then unfreeze them to update quantities. Currently, updating inventory numbers requires a stock take, which can be quite time-consuming for businesses with over 2,000 products. Another important feature would be the ability to customize employee access to specific information in the software, such as inventory updates and sales reports. While it is possible to restrict access to these areas, it also restricts employees from accessing key features necessary for their other tasks.

“Quality Software for Small-Scale Inventory Mgmt./POS”

Pros

Talech is capable of excellently handle small-scale inventory management and POS needs. also it's user-friendly and easy to train new staff members to operate proficiently. The software interface is minimal and easy to navigate.

Cons

Customizing inventory reports can be challenging, but it can be done by contacting Talech directly via phone or email. However, it would be beneficial for Talech to enhance their report system with more features and the option for users to customize reports.

“the always redirect you but they don't know to who”

Pros

The product and features are decent, but I wouldn't recommend contacting customer service.

Cons

The pricing is good, with a reasonable monthly rate and percentage.

“Talech Stealing Money Because they Were not Processing Credit Cards Properly”

Pros

The POS software generally works well, and the reporting is satisfactory. I haven't used others besides Square, but it seems to get the job done. However, its main purpose, collecting money in exchange for products is where it falls short.

Cons

The customer service is unsatisfactory when it comes to resolving major issues related to mishandling credit card information. They refuse to acknowledge problems and even place blame on others for our financial losses.

“Do not do it”

Pros

There is nothing positive to mention.

Cons

talech system is basic and lacks functionality, especially considering its high price.

“GOOD SOFTWARE - unfortunately too many glitches which can be resolved..”

Pros

talech software is reasonably priced and offers all the necessary features for restaurant users.

Cons

The online ordering feature does not print and cannot be used the way we want. Additionally, there have been multiple unresolved complaints regarding the loyalty program, with no solution provided. The time sheet and employee management features pose significant liability issues without any resolutions. Furthermore, the reports generated are incorrect, showing discrepancies between the downloaded and viewed versions.