Texada Software Reviews
33 Review(s)
softwareOverall Rating
4.4
33 Review(s)
Rating Distribution
5
(16)
4
(14)
3
(2)
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
33 Review(s)
Rating Distribution
5
(16)
4
(14)
3
(2)
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Texada is sincere.
Texada is sincere.
Pros
As a customer, I find Texada employees to be skilled, genuine and very caring. Their product is great and the price is quite reasonable.
Cons
In the past, their support/resolution time has been slow but they are actively working on improving in this area.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
9
Michael
Construction, 500+ employees
More than a year
October 2023
2023 User Conference
2023 User Conference
Pros
Over the years, I have developed a strong relationship with the staff and received excellent customer support.
Cons
Teaching our version of SRM to new staff can be a bit difficult.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will
Construction, 500+ employees
More than a year
October 2023
Equipment rental software
Equipment rental software
Pros
Setting up customers and invoicing is an easy task.
Cons
I have experienced glitches and unresolved issues with the software.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Whitney
Machinery, 1-10 employees
More than a year
August 2023
Great software for contruction asset/inventory managment & finanicals
Great software for contruction asset/inventory managment & finanicals
Pros
Texada software serves as the best one stop shop, handling equipment tracking, asset/inventory management and financials seamlessly.
Cons
Custom reports require payment and it can take time for the development team to implement them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rachel
Construction, 51-100 employees
More than a year
April 2022
Great software
Great software
Pros
Although in the beginning I had reservations about the integration process but I must admit that transferring our data from the previous software to this one was remarkably simple. Within two weeks, I became well versed in the software, navigating it without a problem and finding what I needed.
Cons
It would be beneficial to have additional features in the software, such as the ability to delete part numbers. We currently have products listed under multiple part numbers, some with added hyphens or "S" at the end which complicates inventory management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kenneth
Construction, 11-50 employees
More than a year
August 2021
Awesome
Awesome
Pros
I find the software easy to use with its great layout and impressive development.
Cons
At times, the software does not perform as well as expected.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Duncan
Transportation/Trucking/Railroad, 11-50 employees
More than a year
July 2021
easy of operation
easy of operation
Pros
The availability of play data for testing the software adds to its reliability. The customer service provided is excellent.
Cons
The software could be made easier to use as there are too many windows to navigate in order to find things.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
pat
Construction, 1-10 employees
More than a year
July 2021
Texada Software
Texada Software
Pros
Among the various modules we use, I personally favor the AR and AP module. It offers ease of use and has all the required features.
Cons
It is not always intuitive to locate certain functions. For example, I wanted to print an updated GL code list and expected it to be in the General Ledger module but it wasn't. Instead, I had to go to the System Maintenance module.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Giselle
Construction, 51-100 employees
More than a year
June 2021
Texada Survey
Texada Survey
Pros
Regrettably there is very little I like about the system. The barcoding feature is beneficial for over the counter retail sales.
Cons
As mentioned previously in the survey...
Ease of use
2
Value for money
4
Customer Support
4
Functionality
2
Mike
Retail, 1-10 employees
More than a year
June 2021
We can improve it
We can improve it
Pros
One aspect I really like is the option to use the play area for testing new or unusual scenarios. It helps reduce my reliance on the help desk. Since our rentals are typically monthly events, we don't use it a lot when it comes to the rest of the system.
Cons
The reporting function is lacking in certain aspects. It would be helpful to have a dedicated section for all reports as it gives you the option to choose which fields to include. I would prefer discussing with the development team how we can improve both financial and analytical reporting. Additionally, the batch processing/posting is not consistently organized. Having a designated section for posting would provide clarity on what needs to be posted. It would also be beneficial to have a pop-up confirmation when posting an item.
Ease of use
6
Value for money
7
Customer Support
10
Functionality
6
Rocco
Construction, 11-50 employees
Less than a year
June 2021
Great software product with great support!
Great software product with great support!
Pros
I find the system to be highly user friendly and they have the ability to customize reports based on our business needs. The support team always responds promptly to provide training or resolve any issues. It's truly a great product!
Cons
I wish the system was more similar to the old one where I could easily navigate by typing menu codes instead of relying on clicks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rachel
Construction, 51-100 employees
More than a year
June 2021
10 months of Texada
10 months of Texada
Pros
The entire process from entering a contract to selling a part, entering cash receipts and completing the daily close, flows smoothly and is much easier. One of the best features is the ability to quickly process payments when a customer calls to pay an invoice within seconds. Similarly, if a customer mentions missing invoices, I can easily bring up their information, check the box, and send the invoice(s) within minutes, which greatly enhances customer service. Texada is capable of generating all outstanding invoices and a statement within 10 minutes when management needs it for a customer visit. I love how I can issue a credit almost instantly for certain invoices. Additionally, the ability to work remotely is a fantastic feature, especially given what we've learned during the Covid pandemic.
Cons
It would be great if the workorder and sales order invoices were as easy to handle. It would be helpful if the customer's terms were more visible within the system, especially in the account inquiry. It would be beneficial if the clerk could easily see the terms when opening a transaction for a customer. This is particularly relevant because Stanmore has different account setups compared to other Texada users. Deposits associated with a sales order should be visible in the account inquiry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debby
Machinery, 51-100 employees
Less than a year
June 2021
SRM - An Expansive Product to Meet Your Needs at Your Level
SRM - An Expansive Product to Meet Your Needs at Your Level
Pros
This product offers a wide range of features. It has everything you need without being pushy about it. From inventory and customer management to reporting and analytics, fleet management and resource management, it covers it all. Moreover, the customer support is truly exceptional with there support we able to resolve any issues within minutes which makes problem solving a hassle free process.
Cons
Unfortunately, it's not the most user-friendly system due to its complexity. However, with a little training you can use it without a problem.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
10
Leeanne
Construction, 51-100 employees
More than a year
June 2021
My review
My review
Pros
Texada software provides a wide array of options specifically designed for rental companies, and even more.
Cons
There are a few features that needs some sort of upgradation and I feel that it lacks options for sales.
Ease of use
10
Value for money
6
Customer Support
9
Functionality
8
Marc
Construction, 11-50 employees
Less than a year
June 2021
Texada & aerial rentals
Texada & aerial rentals
Pros
The ease of use is remarkable, and the tech support provided is superior, especially on the rental side.
Cons
Adding sale products could be made easier especially considering the large number of small, inexpensive parts.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
John
Construction, 1-10 employees
More than a year
June 2021
TEXADA
TEXADA
Pros
After using Texada for just over a year, I find it quite easy to use. I quickly learned how to navigate it and it fulfills all my requirements.
Cons
The reporting feature is not up to the mark. It doesn't offer many options and the inventory organization could be improved.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Adel
Construction, 11-50 employees
Less than a year
June 2021
Excellent Product!
Excellent Product!
Pros
The application's design is excellent, and it is highly user-friendly. I have experienced no downtime.
Cons
Throughout my three years of using Texada Systematics, I really have no complaints or suggestions for improvement. I am pretty much happy with the product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Mining & Metals, 51-100 employees
More than a year
November 2020
Business necessity!
Business necessity!
Pros
We had been using the previous version of Texada rental store program for over three decades, and we were familiar with it and liked it. When we decided to update, we were pleasantly surprised to find that the new version was both familiar and easy to learn along with many improvements over the original. We were concerned about transferring our information to the new system but SRM made the transition easy and we were up and running the next day. Also we truly like the programs simplicity and have no worries about system crashes. The daily close process is quick and even simple. In short we highly recommend this SRM program!
Cons
The only thing we wish the new system had is the ability to print instantly after creating a contract, just like it works in the cloud-based version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Retail, 1-10 employees
Less than a year
July 2019
SRM Works for our company!
SRM Works for our company!
Pros
Texada software is easy to operate, and it can be easily taught to new employees. It maintains excellent records, and I refer to the item history almost daily.
Cons
The most common issue we encounter is record locks. I am not sure if it's due to the software or my internet connection.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Construction, 11-50 employees
More than a year
July 2019
Texada
Texada
Pros
One of the great features is the ability to email invoices directly to clients.
Cons
The three-step "daily close" procedure required to process a payment on a recently issued invoice can be a bit cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Construction, 1-10 employees
More than a year
July 2019
always extremely helpful!
always extremely helpful!
Pros
Once you master the program, the possibilities are endless! It's extremely helpful with generating reports and credit notes.
Cons
I found the learning curve for Texada to be difficult and time consuming, but once I mastered it the experience was great!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
RANI
Not Specified, N/A employees
Less than 6 months
December 2017
Still learning the software, but comparable to another software i have experienced. Good.
Still learning the software, but comparable to another software i have experienced. Good.
Pros
Learning the software is fairly easy. In other words, it is not difficult to understand. I would like to attend webinars to learn more about the features I currently don't use.
Cons
Sometimes it can be difficult to navigate due to the numerous tabs and folders. I occasionally struggle to find what I am looking for but I am still in the learning phase.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Dave
Retail, 51-100 employees
Less than 6 months
August 2017
Happy with the support but expect more from the software. I like the direction it is heading in.
Happy with the support but expect more from the software. I like the direction it is heading in.
Pros
Once we became familiar with the software, we found that it offers most of the functionality we need. I believe it's heading in the right direction. The email functionality has greatly improved and made tasks much easier. This year, we started using POs, Re-Order Reports, Sale Orders, and Work Orders, which simplified our processes. We tested the reservation feature but found it too slow for our fast-paced business.
Cons
Learning and understanding the system can be difficult, especially for new staff members. Also I am not a fan of the reservation system either. It would be helpful to have a "day at a glance" feature similar to what Point of Rental offers. This feature would provide a clear and easy-to-read layout on screen, allowing us to view and make changes to reservations without the need for constant searching. Having the ability to view deliveries and pick-ups would also be beneficial. I find it time-consuming to print reports constantly, and the booking report took me a while to figure out. It would be more efficient if the parameters I entered for reports remained the same instead of resetting each time.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
DJ
Machinery, 11-50 employees
More than a year
August 2017
I'm getting to know the software well.
I'm getting to know the software well.
Pros
Texada software is user-friendly, and I've learned valuable tips from the help desk and other Texada support personnel who assist our companies.
Cons
During our month end I find myself running and rerunning certain reports repeatedly. It would be convenient if the parameters I initially entered were saved and didn't reset each time.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
6
Kimberly
Not Specified, N/A employees
More than a year
July 2017
I had difficulty in applying and posting a payment to balance a client's account.
I had difficulty in applying and posting a payment to balance a client's account.
Pros
There are numerous options available for searching information and I mainly like the well-organized layout of printed documents.
Cons
The software could use improvements to enhance user-friendliness. However, I had an extremely helpful and pleasant experience with one of the customer representatives. They promptly responded to my emails and provided excellent assistance during our phone conversation.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Nadine
Oil & Energy, 11-50 employees
More than a year
July 2017
Customer service is good and precise. Easy to work with and get issues solved.
Customer service is good and precise. Easy to work with and get issues solved.
Pros
I previously used an older version of this program and the good thing is that the transitioning to the updated version I am currently using required minimal adjustments.
Cons
It would be beneficial to have certain features that improve the efficiency of our shop. For instance, the ability to credit a work order invoice or make adjustments to it before it goes through a close process. This includes adding or removing services and parts.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
9
Matthew
Retail, N/A employees
More than a year
July 2017
The staff at Texada is always very pleasant and helpful
The staff at Texada is always very pleasant and helpful
Pros
Texada softwares ability to extract data and generate reports is invaluable for making well-informed decisions. It's an amazing and comprehensive program that can handle almost any task.
Cons
Adding fleet logic to provide up to date information to our transportation department comes with associated costs.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jessie
Not Specified, N/A employees
More than a year
July 2017
Support is great but the system could use some improvements
Support is great but the system could use some improvements
Pros
The system is remarkably user-friendly, representing a significant improvement from the previous version. The support team is friendly and always ready to assist.
Cons
There are a few changes that should be implemented. Deposits sometimes get lost, and it would be helpful to be able to take deposits on work orders. The daily close occasionally freezes, requiring it to be performed after hours without support available. There is still an issue in the IC screen when looking at serial numbers after using the search function. The screen can freeze or kick out after 5-10 minutes of inactivity in the web version. In some screens, you can directly search by typing into a box (e.g., customer search), but in others, you have to open a window first (e.g., when entering an AP and searching for a GL by name).
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
LYNDSEY
Retail, 11-50 employees
More than a year
July 2017
Quick, professional, and easy.
Quick, professional, and easy.
Pros
What I love the most about this software is the exceptional customer support that comes with it. Every interaction is positive which is commendable.
Cons
The user interface is one aspect of the software that I like the least. It definitely needs modern updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kayle
Retail, 11-50 employees
More than a year
July 2017
Daily use for all accounting needs - good experience to date.
Daily use for all accounting needs - good experience to date.
Pros
I am still in the process of discovering all the available features, but so far the software has proven to be user friendly. Moreover the customer support has been excellent as well.
Cons
Payroll is not supported, which makes it difficult because we need more than one software to handle all our accounting needs.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Melanie
Construction, 11-50 employees
Less than 6 months
July 2017
We have been a SRM Client for 20+ years & have evolved with the company. Great product & support!!
We have been a SRM Client for 20+ years & have evolved with the company. Great product & support!!
Pros
Since upgrading to the latest version, we've noticed improved navigation for our new staff. The ability to use mouse clicks has made the software more user-friendly and comfortable for them. However, we are grateful that the "F" keys still function for our more experienced users! Texada is continuously introducing new products that align with the current technology market.
Cons
Most of our terminals have the Client Software installed while we use the online connection for some others. One issue we face is that it times out between uses which can be frustrating for our staff.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mark
Not Specified, 11-50 employees
More than a year
July 2017
SUPPORT DESK TEAM IS KNOWLEDGEABLE AND FRIENDLY. GREAT TO WORK WITH.
SUPPORT DESK TEAM IS KNOWLEDGEABLE AND FRIENDLY. GREAT TO WORK WITH.
Pros
Texada software is easy to use. Generating reports and conducting inquiries is a hassle free task and the results are easily comprehensible. The support team is excellent. There are still many aspects of the program left to explore.
Cons
It would be nice to have minor improvements such as the ability to print invoices from the contract billing inquiry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
CHRISTINE
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
July 2017
Texada provides quick and accurate support of their product. Support staff knows the product well.
Texada provides quick and accurate support of their product. Support staff knows the product well.
Pros
It's easy to use and correct any mistakes made. Invoicing can be handled by our counter staff and then approved by management before being emailed to the client. This is a significant advantage in preventing errors. Most of the applications within the software follow a similar structure. For instance, once you learn how to create a contract, you can also create a work order or a miscellaneous invoice. The screens and user interactions are almost identical, making it easy to understand and navigate.
Cons
The reporting functionality lacks in certain areas. We need better utilization reports, and it would be helpful to have a 45 day column in the AR Summary reports.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Bob
Not Specified, N/A employees
More than a year
May 2017
Filters
Sort by:
Texada is sincere.
Texada is sincere.
Pros
As a customer, I find Texada employees to be skilled, genuine and very caring. Their product is great and the price is quite reasonable.
Cons
In the past, their support/resolution time has been slow but they are actively working on improving in this area.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
9
Michael
Construction, 500+ employees
More than a year
October 2023
2023 User Conference
2023 User Conference
Pros
Over the years, I have developed a strong relationship with the staff and received excellent customer support.
Cons
Teaching our version of SRM to new staff can be a bit difficult.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will
Construction, 500+ employees
More than a year
October 2023
Equipment rental software
Equipment rental software
Pros
Setting up customers and invoicing is an easy task.
Cons
I have experienced glitches and unresolved issues with the software.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Whitney
Machinery, 1-10 employees
More than a year
August 2023
Great software for contruction asset/inventory managment & finanicals
Great software for contruction asset/inventory managment & finanicals
Pros
Texada software serves as the best one stop shop, handling equipment tracking, asset/inventory management and financials seamlessly.
Cons
Custom reports require payment and it can take time for the development team to implement them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rachel
Construction, 51-100 employees
More than a year
April 2022
Great software
Great software
Pros
Although in the beginning I had reservations about the integration process but I must admit that transferring our data from the previous software to this one was remarkably simple. Within two weeks, I became well versed in the software, navigating it without a problem and finding what I needed.
Cons
It would be beneficial to have additional features in the software, such as the ability to delete part numbers. We currently have products listed under multiple part numbers, some with added hyphens or "S" at the end which complicates inventory management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kenneth
Construction, 11-50 employees
More than a year
August 2021
Awesome
Awesome
Pros
I find the software easy to use with its great layout and impressive development.
Cons
At times, the software does not perform as well as expected.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Duncan
Transportation/Trucking/Railroad, 11-50 employees
More than a year
July 2021
easy of operation
easy of operation
Pros
The availability of play data for testing the software adds to its reliability. The customer service provided is excellent.
Cons
The software could be made easier to use as there are too many windows to navigate in order to find things.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
pat
Construction, 1-10 employees
More than a year
July 2021
Texada Software
Texada Software
Pros
Among the various modules we use, I personally favor the AR and AP module. It offers ease of use and has all the required features.
Cons
It is not always intuitive to locate certain functions. For example, I wanted to print an updated GL code list and expected it to be in the General Ledger module but it wasn't. Instead, I had to go to the System Maintenance module.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Giselle
Construction, 51-100 employees
More than a year
June 2021
Texada Survey
Texada Survey
Pros
Regrettably there is very little I like about the system. The barcoding feature is beneficial for over the counter retail sales.
Cons
As mentioned previously in the survey...
Ease of use
2
Value for money
4
Customer Support
4
Functionality
2
Mike
Retail, 1-10 employees
More than a year
June 2021
We can improve it
We can improve it
Pros
One aspect I really like is the option to use the play area for testing new or unusual scenarios. It helps reduce my reliance on the help desk. Since our rentals are typically monthly events, we don't use it a lot when it comes to the rest of the system.
Cons
The reporting function is lacking in certain aspects. It would be helpful to have a dedicated section for all reports as it gives you the option to choose which fields to include. I would prefer discussing with the development team how we can improve both financial and analytical reporting. Additionally, the batch processing/posting is not consistently organized. Having a designated section for posting would provide clarity on what needs to be posted. It would also be beneficial to have a pop-up confirmation when posting an item.
Ease of use
6
Value for money
7
Customer Support
10
Functionality
6
Rocco
Construction, 11-50 employees
Less than a year
June 2021
Great software product with great support!
Great software product with great support!
Pros
I find the system to be highly user friendly and they have the ability to customize reports based on our business needs. The support team always responds promptly to provide training or resolve any issues. It's truly a great product!
Cons
I wish the system was more similar to the old one where I could easily navigate by typing menu codes instead of relying on clicks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rachel
Construction, 51-100 employees
More than a year
June 2021
10 months of Texada
10 months of Texada
Pros
The entire process from entering a contract to selling a part, entering cash receipts and completing the daily close, flows smoothly and is much easier. One of the best features is the ability to quickly process payments when a customer calls to pay an invoice within seconds. Similarly, if a customer mentions missing invoices, I can easily bring up their information, check the box, and send the invoice(s) within minutes, which greatly enhances customer service. Texada is capable of generating all outstanding invoices and a statement within 10 minutes when management needs it for a customer visit. I love how I can issue a credit almost instantly for certain invoices. Additionally, the ability to work remotely is a fantastic feature, especially given what we've learned during the Covid pandemic.
Cons
It would be great if the workorder and sales order invoices were as easy to handle. It would be helpful if the customer's terms were more visible within the system, especially in the account inquiry. It would be beneficial if the clerk could easily see the terms when opening a transaction for a customer. This is particularly relevant because Stanmore has different account setups compared to other Texada users. Deposits associated with a sales order should be visible in the account inquiry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debby
Machinery, 51-100 employees
Less than a year
June 2021
SRM - An Expansive Product to Meet Your Needs at Your Level
SRM - An Expansive Product to Meet Your Needs at Your Level
Pros
This product offers a wide range of features. It has everything you need without being pushy about it. From inventory and customer management to reporting and analytics, fleet management and resource management, it covers it all. Moreover, the customer support is truly exceptional with there support we able to resolve any issues within minutes which makes problem solving a hassle free process.
Cons
Unfortunately, it's not the most user-friendly system due to its complexity. However, with a little training you can use it without a problem.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
10
Leeanne
Construction, 51-100 employees
More than a year
June 2021
My review
My review
Pros
Texada software provides a wide array of options specifically designed for rental companies, and even more.
Cons
There are a few features that needs some sort of upgradation and I feel that it lacks options for sales.
Ease of use
10
Value for money
6
Customer Support
9
Functionality
8
Marc
Construction, 11-50 employees
Less than a year
June 2021
Texada & aerial rentals
Texada & aerial rentals
Pros
The ease of use is remarkable, and the tech support provided is superior, especially on the rental side.
Cons
Adding sale products could be made easier especially considering the large number of small, inexpensive parts.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
John
Construction, 1-10 employees
More than a year
June 2021
TEXADA
TEXADA
Pros
After using Texada for just over a year, I find it quite easy to use. I quickly learned how to navigate it and it fulfills all my requirements.
Cons
The reporting feature is not up to the mark. It doesn't offer many options and the inventory organization could be improved.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Adel
Construction, 11-50 employees
Less than a year
June 2021
Excellent Product!
Excellent Product!
Pros
The application's design is excellent, and it is highly user-friendly. I have experienced no downtime.
Cons
Throughout my three years of using Texada Systematics, I really have no complaints or suggestions for improvement. I am pretty much happy with the product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Mining & Metals, 51-100 employees
More than a year
November 2020
Business necessity!
Business necessity!
Pros
We had been using the previous version of Texada rental store program for over three decades, and we were familiar with it and liked it. When we decided to update, we were pleasantly surprised to find that the new version was both familiar and easy to learn along with many improvements over the original. We were concerned about transferring our information to the new system but SRM made the transition easy and we were up and running the next day. Also we truly like the programs simplicity and have no worries about system crashes. The daily close process is quick and even simple. In short we highly recommend this SRM program!
Cons
The only thing we wish the new system had is the ability to print instantly after creating a contract, just like it works in the cloud-based version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Retail, 1-10 employees
Less than a year
July 2019
SRM Works for our company!
SRM Works for our company!
Pros
Texada software is easy to operate, and it can be easily taught to new employees. It maintains excellent records, and I refer to the item history almost daily.
Cons
The most common issue we encounter is record locks. I am not sure if it's due to the software or my internet connection.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Construction, 11-50 employees
More than a year
July 2019
Texada
Texada
Pros
One of the great features is the ability to email invoices directly to clients.
Cons
The three-step "daily close" procedure required to process a payment on a recently issued invoice can be a bit cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Construction, 1-10 employees
More than a year
July 2019
always extremely helpful!
always extremely helpful!
Pros
Once you master the program, the possibilities are endless! It's extremely helpful with generating reports and credit notes.
Cons
I found the learning curve for Texada to be difficult and time consuming, but once I mastered it the experience was great!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
RANI
Not Specified, N/A employees
Less than 6 months
December 2017
Still learning the software, but comparable to another software i have experienced. Good.
Still learning the software, but comparable to another software i have experienced. Good.
Pros
Learning the software is fairly easy. In other words, it is not difficult to understand. I would like to attend webinars to learn more about the features I currently don't use.
Cons
Sometimes it can be difficult to navigate due to the numerous tabs and folders. I occasionally struggle to find what I am looking for but I am still in the learning phase.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Dave
Retail, 51-100 employees
Less than 6 months
August 2017
Happy with the support but expect more from the software. I like the direction it is heading in.
Happy with the support but expect more from the software. I like the direction it is heading in.
Pros
Once we became familiar with the software, we found that it offers most of the functionality we need. I believe it's heading in the right direction. The email functionality has greatly improved and made tasks much easier. This year, we started using POs, Re-Order Reports, Sale Orders, and Work Orders, which simplified our processes. We tested the reservation feature but found it too slow for our fast-paced business.
Cons
Learning and understanding the system can be difficult, especially for new staff members. Also I am not a fan of the reservation system either. It would be helpful to have a "day at a glance" feature similar to what Point of Rental offers. This feature would provide a clear and easy-to-read layout on screen, allowing us to view and make changes to reservations without the need for constant searching. Having the ability to view deliveries and pick-ups would also be beneficial. I find it time-consuming to print reports constantly, and the booking report took me a while to figure out. It would be more efficient if the parameters I entered for reports remained the same instead of resetting each time.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
DJ
Machinery, 11-50 employees
More than a year
August 2017
I'm getting to know the software well.
I'm getting to know the software well.
Pros
Texada software is user-friendly, and I've learned valuable tips from the help desk and other Texada support personnel who assist our companies.
Cons
During our month end I find myself running and rerunning certain reports repeatedly. It would be convenient if the parameters I initially entered were saved and didn't reset each time.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
6
Kimberly
Not Specified, N/A employees
More than a year
July 2017
I had difficulty in applying and posting a payment to balance a client's account.
I had difficulty in applying and posting a payment to balance a client's account.
Pros
There are numerous options available for searching information and I mainly like the well-organized layout of printed documents.
Cons
The software could use improvements to enhance user-friendliness. However, I had an extremely helpful and pleasant experience with one of the customer representatives. They promptly responded to my emails and provided excellent assistance during our phone conversation.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Nadine
Oil & Energy, 11-50 employees
More than a year
July 2017
Customer service is good and precise. Easy to work with and get issues solved.
Customer service is good and precise. Easy to work with and get issues solved.
Pros
I previously used an older version of this program and the good thing is that the transitioning to the updated version I am currently using required minimal adjustments.
Cons
It would be beneficial to have certain features that improve the efficiency of our shop. For instance, the ability to credit a work order invoice or make adjustments to it before it goes through a close process. This includes adding or removing services and parts.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
9
Matthew
Retail, N/A employees
More than a year
July 2017
The staff at Texada is always very pleasant and helpful
The staff at Texada is always very pleasant and helpful
Pros
Texada softwares ability to extract data and generate reports is invaluable for making well-informed decisions. It's an amazing and comprehensive program that can handle almost any task.
Cons
Adding fleet logic to provide up to date information to our transportation department comes with associated costs.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jessie
Not Specified, N/A employees
More than a year
July 2017
Support is great but the system could use some improvements
Support is great but the system could use some improvements
Pros
The system is remarkably user-friendly, representing a significant improvement from the previous version. The support team is friendly and always ready to assist.
Cons
There are a few changes that should be implemented. Deposits sometimes get lost, and it would be helpful to be able to take deposits on work orders. The daily close occasionally freezes, requiring it to be performed after hours without support available. There is still an issue in the IC screen when looking at serial numbers after using the search function. The screen can freeze or kick out after 5-10 minutes of inactivity in the web version. In some screens, you can directly search by typing into a box (e.g., customer search), but in others, you have to open a window first (e.g., when entering an AP and searching for a GL by name).
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
LYNDSEY
Retail, 11-50 employees
More than a year
July 2017
Quick, professional, and easy.
Quick, professional, and easy.
Pros
What I love the most about this software is the exceptional customer support that comes with it. Every interaction is positive which is commendable.
Cons
The user interface is one aspect of the software that I like the least. It definitely needs modern updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kayle
Retail, 11-50 employees
More than a year
July 2017
Daily use for all accounting needs - good experience to date.
Daily use for all accounting needs - good experience to date.
Pros
I am still in the process of discovering all the available features, but so far the software has proven to be user friendly. Moreover the customer support has been excellent as well.
Cons
Payroll is not supported, which makes it difficult because we need more than one software to handle all our accounting needs.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Melanie
Construction, 11-50 employees
Less than 6 months
July 2017
We have been a SRM Client for 20+ years & have evolved with the company. Great product & support!!
We have been a SRM Client for 20+ years & have evolved with the company. Great product & support!!
Pros
Since upgrading to the latest version, we've noticed improved navigation for our new staff. The ability to use mouse clicks has made the software more user-friendly and comfortable for them. However, we are grateful that the "F" keys still function for our more experienced users! Texada is continuously introducing new products that align with the current technology market.
Cons
Most of our terminals have the Client Software installed while we use the online connection for some others. One issue we face is that it times out between uses which can be frustrating for our staff.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mark
Not Specified, 11-50 employees
More than a year
July 2017
SUPPORT DESK TEAM IS KNOWLEDGEABLE AND FRIENDLY. GREAT TO WORK WITH.
SUPPORT DESK TEAM IS KNOWLEDGEABLE AND FRIENDLY. GREAT TO WORK WITH.
Pros
Texada software is easy to use. Generating reports and conducting inquiries is a hassle free task and the results are easily comprehensible. The support team is excellent. There are still many aspects of the program left to explore.
Cons
It would be nice to have minor improvements such as the ability to print invoices from the contract billing inquiry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
CHRISTINE
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
July 2017
Texada provides quick and accurate support of their product. Support staff knows the product well.
Texada provides quick and accurate support of their product. Support staff knows the product well.
Pros
It's easy to use and correct any mistakes made. Invoicing can be handled by our counter staff and then approved by management before being emailed to the client. This is a significant advantage in preventing errors. Most of the applications within the software follow a similar structure. For instance, once you learn how to create a contract, you can also create a work order or a miscellaneous invoice. The screens and user interactions are almost identical, making it easy to understand and navigate.
Cons
The reporting functionality lacks in certain areas. We need better utilization reports, and it would be helpful to have a 45 day column in the AR Summary reports.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Bob
Not Specified, N/A employees
More than a year
May 2017