11x

“helpful support and quick campaigns”

Pros

Getting a campaign up and running with this software is very easy! The customer success manager has been fantastic whenever I need help and he's always quick to reply to emails :)

Cons

We only moved over to this software two or three weeks ago, maybe about a month at this point so it still feels pretty new to us. It would have been really useful to have training videos available so we could learn on our own schedule instead of needing to set up a call.

“solid outreach!”

Pros

Has been a really solid option for large scale outreach especially because it helps manage volume without the constant concern of getting domains blacklisted. It also adds value by giving you research on the contacts you plan to reach and it makes outreach more relevant by using personalization data you already keep in your CRM such as Salesforce.

Cons

A challenge we ran into was with contact selection. The platform seems better suited to broader, simpler refinement prompts so when your targeting needs to get very specific, narrowing the list down becomes pretty difficult. Because of that we weren't able to reach as many people within our ideal audience as we wanted which limited how much we could really get out of the tool at that time. And with a smaller outreach pool, the number of leads we generated ended up being fairly limited as well.

“Had a positive experience”

Pros

This tool has really helped us scale personalization in a much more one to one way by making good use of both company and individual data. The standout feature for me is the AI written emails because they match my tone well and can incorporate specific instructions along with background research to create more personalized outreach. I've also gotten a lot of value from the website visitors feature since it keeps us top of mind with inbound traffic and gives better insight into which customers are connecting with our content. On top of that the support team has been fantastic especially Nick, who played a big part in making the experience successful. He was consistently sharp when it came to building campaigns and trying new ideas which made this a very positive experience.

Cons

An area that still needs work is how replies ae handled especially on LinkedIn. It doesn't always recognize when someone has already responded so the platform can send the next message in the sequence even when it no longer fits the conversation. That follow up logic could definitely be better. Also there isn't a cold calling tool available yet although I understand that's something they're planning to add later.