Last Updated
Overview
Dialaxy provides cloud telephony for sales teams, centralizing calls and SMS. Despite some geographical restrictions on number purchases, the platform’s exceptional 24/7 customer support is widely praised. Overall, Dialaxy's combination of reliability and support makes it a compelling choice for business communication.
Dialaxy Inc Specifications
- Lead Management
- Contact Management
- Sales Automation
- Activity Tracking
Dialaxy Inc Features
Call Recording
This function helps boost contact center insights by capturing key conversations for improved communication strategies. Organizations can optimize operations by reviewing captured conversations for quality assurance, training, and gaining valuable insights into customer interactions.
Frictionless SMS
The software enables business texting from any registered line in Dialaxy, allowing instant SMS exchange while seamlessly integrating your CRM. This enhances efficiency by allowing instant messaging and automatically synchronizing this communication data with your existing CRM.
Interactive Voice Response (IVR)
Dialaxy provides an interactive customer menu that facilitates seamless navigation and access prior to connecting with an agent. This feature optimizes customer interactions, automating processes to boost efficiency, engagement, and satisfaction for streamlined customer service operations.
Advanced Filtering
Users can efficiently organize call, message, and voicemail logs by filtering them based on date and time, providing detailed and refined data. This capability enables users to quickly sort and analyze communication logs to extract specific data for reporting.
Pros And Cons of Dialaxy Inc
Pros
Extensive CRM integration options
Provides virtual numbers instantly
Advanced IVR for call routing
Cons
Number issues and document verification
Geographical restrictions on numbers
Dialaxy Inc Reviews
Total 47 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars32%
4
Stars53%
3
Stars15%
2
Stars0%
1
Stars0%
Share your experience
Ira Chandrika
Cyber, 11-50 employees
Less than a year
“Helpful For Team Leads”
Pros
The voice drop feature saves our team time. We can leave a pre recorded message with one click and move on the next call.
Cons
Nothing to mention so far. I haven't had any major issues with Dialaxy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Vikram Mehta
Education, 11-50 employees
Less than 6 months
“Useful tools in one place”
Pros
I like the social media handle finder and phone carrier checking tools. They are useful for my research work and make it easier to find information without switching between multiple websites.
Cons
I haven't come across any major issues so far. Everything has been good for my needs.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Ethan Tan
IT, 11-50 employees
Less than a year
“Managing international outreach without unpredictable calling costs”
Pros
What I like: I like being able to set different business hours for individual virtual numbers. Since we work across different departments or regions, having independent hours for each number is useful and gives us more control over how they operate. What I dislike: One minor inconvenience is the automatic calling throttles on newly created accounts. Outbound call volume is monitored and can be temporarily limited, which can slow things down when we're getting a new account set up.
Cons
The only thing that can be a little frustrating is the calling limit on newly created accounts. There’s some automatic monitoring of outbound calls, and temporary limits can kick in. It’s understandable from a security standpoint, but it can be a bit inconvenient when setting up a new account.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Frequently Asked Questions
Does Dialaxy offer an API?
No, Dialaxy software does not provide an API.
What language does Dialaxy support?
The platform is primary available in English.
What other apps does Dialaxy integrate with?
The software integrates smoothly with various systems and platforms, including Magento, monday.com software, ZohoCRM, Shopify software, and HubSpot Sales Hub.
Does Dialaxy have a mobile application?
Yes, it has a mobile app.
What types of pricing plans does Dialaxy offer?
The platform offers four pricing tiers: Basic at $10/month plus $10/additional user, Plus at $20/month with the same per-user fee, and Pro at $30/month with $10 for each extra user, while Enterprise plans are available with custom pricing. You can also request a personalized Dialaxy price quote now.
Who are the typical users of Dialaxy?
Businesses across various industries, including education, travel and tourism, insurance, e-commerce, and healthcare, benefit from Dialaxy features.
What level of support does Dialaxy offer?
The software offers chat and email support.