Last Updated
Overview
Dialaxy provides cloud telephony for sales teams, centralizing calls and SMS. Despite some geographical restrictions on number purchases, the platform’s exceptional 24/7 customer support is widely praised. Overall, Dialaxy's combination of reliability and support makes it a compelling choice for business communication.
Dialaxy Inc Specifications
- Lead Management
- Contact Management
- Sales Automation
- Activity Tracking
What Is Dialaxy?
Dialaxy is a cloud telephony solution for startups and sales teams managing high call volumes. It provides virtual business numbers, allowing companies to establish a professional presence. With features like Interactive Voice Response (IVR) and call recording, the software helps businesses automate call routing and capture key conversations for quality assurance, centralizing communication and boosting efficiency.
The platform is designed for quick setup, allowing businesses to get started in minutes. By integrating with essential Customer Relationship Management (CRM) tools, Dialaxy helps streamline sales workflows and manage customer interactions from a single platform.
Dialaxy Pricing
The Dialaxy pricing details are as follows:
- Basic - $10/month + $10/additional user
- Plus - $20/month + $10/additional user
- Pro - $30/month + $10/additional user
- Enterprise - Custom pricing
Disclaimer: The pricing is subject to change.
Dialaxy Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot Sales Hub
- ZohoCRM
- monday.com software
- Shopify software
- Magento
Who Is Dialaxy For?
Dialaxy is ideal for a wide range of industries and sectors, including:
- Healthcare
- E-commerce
- Education
- Insurance
- Travel and tourism
Is Dialaxy Right For You?
Dialaxy is a strong fit for startups and Small and Medium-Sized Businesses (SMBs) seeking a simple, unified communication hub. Its standout value lies in offering core features like call recording and 24/7 support across all its plans. The platform provides an intuitive solution for seamless call management, enabling clear and stable communication from anywhere. It also enhances workflows by integrating with essential CRM and productivity tools. This, plus its high-quality call performance and ease of use, make the software a compelling choice for teams that prioritize reliability and responsive support.
Are you still not sure about Dialaxy and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Dialaxy Inc Features
Call Recording
This function helps boost contact center insights by capturing key conversations for improved communication strategies. Organizations can optimize operations by reviewing captured conversations for quality assurance, training, and gaining valuable insights into customer interactions.
Frictionless SMS
The software enables business texting from any registered line in Dialaxy, allowing instant SMS exchange while seamlessly integrating your CRM. This enhances efficiency by allowing instant messaging and automatically synchronizing this communication data with your existing CRM.
Interactive Voice Response (IVR)
Dialaxy provides an interactive customer menu that facilitates seamless navigation and access prior to connecting with an agent. This feature optimizes customer interactions, automating processes to boost efficiency, engagement, and satisfaction for streamlined customer service operations.
Advanced Filtering
Users can efficiently organize call, message, and voicemail logs by filtering them based on date and time, providing detailed and refined data. This capability enables users to quickly sort and analyze communication logs to extract specific data for reporting.
Pros And Cons of Dialaxy Inc
Pros
Extensive CRM integration options
Provides virtual numbers instantly
Advanced IVR for call routing
Cons
Number issues and document verification
Geographical restrictions on numbers
Dialaxy Inc Reviews
Total 68 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars25%
4
Stars53%
3
Stars22%
2
Stars0%
1
Stars0%
Share your experience
Digital Signage, 1-10 employees
Less than 6 months
“One dashboard for all our client numbers saves me a lot”
Pros
I work as a digital marketing consultant and Ombryo handles a bunch of different digital properties, SaaS platforms and content operations, so there's always more than one brand or landing page in play at the same time. What I like about Dialaxy is that I can provision and monitor dedicated virtual numbers for each of those brands or projects from a single master dashboard instead of setting them up one by one. That alone makes my day less messy. The call quality has been reliable for us and click-to-call saves time on busy days.
Cons
one thing that bugs me is the click-to-dial web pop-up. If the browser cache has been updated deeply or I'm running an extension that blocks third-party cookies strictly, the pop-up sometimes just won't open on the first click. It's a small thing and it works after a retry, but it's annoying when you're mid-task.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Consultants, 1-10 employees
Less than a year
“Good for rates and basic IVR”
Pros
The IVR works well with our backend tools. Customers can check status or account info with keypad entries and don’t need a live agent for simple things.
Cons
No native auto-dialer or predictive dialer. It’s a standard VoIP and cloud contact system, so high-volume outbound teams still dial manually or use click-to-call.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Consultants, 11-50 employees
Less than a year
“Useful for letting customers check status themselves”
Pros
I like how the IVR setup works with our backend tools. Customers can punch in a few numbers on their keypad and get basic status updates or account info without needing to talk to a live agent. That keeps our support line freer for people who actually need help from a person.
Cons
It’s mostly built around cloud voice, SMS/MMS, and call routing. There aren’t native video call rooms like you get with Zoom or Google Meet, which is a small inconvenience if we ever need that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Dialaxy offer an API?
No, Dialaxy software does not provide an API.
What language does Dialaxy support?
The platform is primary available in English.
What other apps does Dialaxy integrate with?
The software integrates smoothly with various systems and platforms, including Magento, monday.com software, ZohoCRM, Shopify software, and HubSpot Sales Hub.
Does Dialaxy have a mobile application?
Yes, it has a mobile app.
What types of pricing plans does Dialaxy offer?
The platform offers four pricing tiers: Basic at $10/month plus $10/additional user, Plus at $20/month with the same per-user fee, and Pro at $30/month with $10 for each extra user, while Enterprise plans are available with custom pricing. You can also request a personalized Dialaxy price quote now.
Who are the typical users of Dialaxy?
Businesses across various industries, including education, travel and tourism, insurance, e-commerce, and healthcare, benefit from Dialaxy features.
What level of support does Dialaxy offer?
The software offers chat and email support.