Dialaxy

Dialaxy Inc

Claimed

Claimed

Last Updated

Overview

Dialaxy provides cloud telephony for sales teams, centralizing calls and SMS. Despite some geographical restrictions on number purchases, the platform’s exceptional 24/7 customer support is widely praised. Overall, Dialaxy's combination of reliability and support makes it a compelling choice for business communication.

Dialaxy Inc Specifications

  • Lead Management
  • Contact Management
  • Sales Automation
  • Activity Tracking

Dialaxy Inc Features

Call Recording

This function helps boost contact center insights by capturing key conversations for improved communication strategies. Organizations can optimize operations by reviewing captured conversations for quality assurance, training, and gaining valuable insights into customer interactions.

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Frictionless SMS

The software enables business texting from any registered line in Dialaxy, allowing instant SMS exchange while seamlessly integrating your CRM. This enhances efficiency by allowing instant messaging and automatically synchronizing this communication data with your existing CRM.

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Interactive Voice Response (IVR)

Dialaxy provides an interactive customer menu that facilitates seamless navigation and access prior to connecting with an agent. This feature optimizes customer interactions, automating processes to boost efficiency, engagement, and satisfaction for streamlined customer service operations.

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Advanced Filtering

Users can efficiently organize call, message, and voicemail logs by filtering them based on date and time, providing detailed and refined data. This capability enables users to quickly sort and analyze communication logs to extract specific data for reporting.

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Pros And Cons of Dialaxy Inc

Pros

  • Extensive CRM integration options

  • Provides virtual numbers instantly

  • Advanced IVR for call routing

Cons

  • Number issues and document verification

  • Geographical restrictions on numbers

Dialaxy Inc Reviews

Total 47 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

32%

4

Stars

53%

3

Stars

15%

2

Stars

0%

1

Stars

0%

Share your experience

IC

Ira Chandrika

Cyber, 11-50 employees

Less than a year

4.0
September 2026

Helpful For Team Leads

Pros

The voice drop feature saves our team time. We can leave a pre recorded message with one click and move on the next call.

Cons

Nothing to mention so far. I haven't had any major issues with Dialaxy.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

VM

Vikram Mehta

Education, 11-50 employees

Less than 6 months

4.0
September 2026

Useful tools in one place

Pros

I like the social media handle finder and phone carrier checking tools. They are useful for my research work and make it easier to find information without switching between multiple websites.

Cons

I haven't come across any major issues so far. Everything has been good for my needs.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

ET

Ethan Tan

IT, 11-50 employees

Less than a year

4.0
September 2026

Managing international outreach without unpredictable calling costs

Pros

What I like: I like being able to set different business hours for individual virtual numbers. Since we work across different departments or regions, having independent hours for each number is useful and gives us more control over how they operate. What I dislike: One minor inconvenience is the automatic calling throttles on newly created accounts. Outbound call volume is monitored and can be temporarily limited, which can slow things down when we're getting a new account set up.

Cons

The only thing that can be a little frustrating is the calling limit on newly created accounts. There’s some automatic monitoring of outbound calls, and temporary limits can kick in. It’s understandable from a security standpoint, but it can be a bit inconvenient when setting up a new account.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

Frequently Asked Questions

Does Dialaxy offer an API?

No, Dialaxy software does not provide an API.

What language does Dialaxy support?

The platform is primary available in English.

What other apps does Dialaxy integrate with?

The software integrates smoothly with various systems and platforms, including Magento, monday.com software, ZohoCRM, Shopify software, and HubSpot Sales Hub.

Does Dialaxy have a mobile application?

Yes, it has a mobile app.

What types of pricing plans does Dialaxy offer?

The platform offers four pricing tiers: Basic at $10/month plus $10/additional user, Plus at $20/month with the same per-user fee, and Pro at $30/month with $10 for each extra user, while Enterprise plans are available with custom pricing. You can also request a personalized Dialaxy price quote now.

Who are the typical users of Dialaxy?

Businesses across various industries, including education, travel and tourism, insurance, e-commerce, and healthcare, benefit from Dialaxy features.

What level of support does Dialaxy offer?

The software offers chat and email support.