Last Updated
Overview
Dialaxy provides cloud telephony for sales teams, centralizing calls and SMS. Despite some geographical restrictions on number purchases, the platform’s exceptional 24/7 customer support is widely praised. Overall, Dialaxy's combination of reliability and support makes it a compelling choice for business communication.
Dialaxy Inc Specifications
- Lead Management
- Contact Management
- Sales Automation
- Activity Tracking
Dialaxy Inc Features
Call Recording
This function helps boost contact center insights by capturing key conversations for improved communication strategies. Organizations can optimize operations by reviewing captured conversations for quality assurance, training, and gaining valuable insights into customer interactions.
Frictionless SMS
The software enables business texting from any registered line in Dialaxy, allowing instant SMS exchange while seamlessly integrating your CRM. This enhances efficiency by allowing instant messaging and automatically synchronizing this communication data with your existing CRM.
Interactive Voice Response (IVR)
Dialaxy provides an interactive customer menu that facilitates seamless navigation and access prior to connecting with an agent. This feature optimizes customer interactions, automating processes to boost efficiency, engagement, and satisfaction for streamlined customer service operations.
Advanced Filtering
Users can efficiently organize call, message, and voicemail logs by filtering them based on date and time, providing detailed and refined data. This capability enables users to quickly sort and analyze communication logs to extract specific data for reporting.
Pros And Cons of Dialaxy Inc
Pros
Extensive CRM integration options
Provides virtual numbers instantly
Advanced IVR for call routing
Cons
Number issues and document verification
Geographical restrictions on numbers
Dialaxy Inc Reviews
Total 64 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars23%
4
Stars52%
3
Stars25%
2
Stars0%
1
Stars0%
Share your experience
Ishaan Cooper
Education, 1-10 employees
Less than a year
“Useful for remote teams keeping phone costs in check”
Pros
We can give remote support staff their own virtual numbers and share lines without extra setup headaches. It makes it easier for people working from different locations to stay connected under one system.
Cons
The mobile app sometimes lags on background notifications and badges. I still have to pull to refresh to clear read indicators or load the latest call logs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Muhammad Fazli bin Rosli
Customer Service, 1-10 employees
Less than a year
“Keeps our telecom costs manageable as we scale”
Pros
Sales reps can drop a pre-recorded voicemail into a recipient’s inbox and immediately move on to the next person. Saves time on outreach.
Cons
Mobile app sometimes lags on notifications and badges. Have to pull to refresh to clear read indicators or update call logs. Minor but noticeable.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Nathan Kapoor
SaaS, 1-10 employees
More than a year
“Reliable calls across devices”
Pros
Clear, stable calls with low latency across different devices.
Cons
International numbers require documents, causing some processing delays.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Frequently Asked Questions
Does Dialaxy offer an API?
No, Dialaxy software does not provide an API.
What language does Dialaxy support?
The platform is primary available in English.
What other apps does Dialaxy integrate with?
The software integrates smoothly with various systems and platforms, including Magento, monday.com software, ZohoCRM, Shopify software, and HubSpot Sales Hub.
Does Dialaxy have a mobile application?
Yes, it has a mobile app.
What types of pricing plans does Dialaxy offer?
The platform offers four pricing tiers: Basic at $10/month plus $10/additional user, Plus at $20/month with the same per-user fee, and Pro at $30/month with $10 for each extra user, while Enterprise plans are available with custom pricing. You can also request a personalized Dialaxy price quote now.
Who are the typical users of Dialaxy?
Businesses across various industries, including education, travel and tourism, insurance, e-commerce, and healthcare, benefit from Dialaxy features.
What level of support does Dialaxy offer?
The software offers chat and email support.