Last Updated Apr 22, 2025
Overview
Overall Rating
Based on 13 users reviews
4.8
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Pros And Cons of Gainsight Customer Success
Pros
Comprehensive functionality for customer data management
Highly customizable workflows and setup
AI-powered account summaries for large account management
Cross-team collaboration and centralized data access
Cons
Feature gaps in survey designs and success snapshots
Limited UI customization for specific fields
Frequently Asked Questions
Gainsight Customer Success integrates with various third-party applications, including Slack, Salesforce, SAP, Zendesk, Google Analytics, Zapier, Jira, ServiceNow, Workato, Microsoft Dynamics, and HubSpot.
Gainsight Customer Success offers a mobile application for iOS and Android devices.
Gainsight Customer Success supports various teams and industry solutions, including customer success, product, customer experience, revenue and sales, IT and analytics, and executive teams while enhancing scale, efficiency, retention, and expansion strategies.
Gainsight Customer Success provides support through FAQs and forums, email and help desk assistance, phone support, a knowledge base, and live chat.
Gainsight Customer Success supports Japanese and English.
Gainsight Customer Success offers a scalable pricing structure with flexible packages, including Essentials and Enterprise, enabling organizations to quickly adopt and expand their customer success capabilities. Request a detailed Gainsight Customer Success cost analysis to select a plan that best fits your business.
Yes, Gainsight Customer Success offers API access.