Last Updated Jan 28, 2025
Overview
Overall Rating
Based on 16 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Pros And Cons of Groove Software
Pros
Enhancing efficiency in handling support tickets
Shared mailbox access
User-friendly
Centralized ticket management
Cons
Lack of customizable forms
The initial setup and customization can be lengthy and complex
Frequently Asked Questions
Yes, Groove software provides API access.
Groove software supports a variety of languages, including Spanish, Russian, Portuguese, Polish, Hungarian, German, French, Dutch, and English.
Yes, Groove software offers a dedicated mobile app for both iOS and Android devices.
The software integrates with several third-party apps, including Shopify, Stripe, Trello, Zapier, Recharge, Slack, Mailchimp, Salesforce, JustCall, and Facebook.
The Groove software cost structure offers feature-rich pricing plans that include the Standard plan at $20/user/month, the Plus plan at $45/user/month, and the Pro plan at $70/user/month, with a free trial also available. Users are welcome to request a detailed analysis of the Groove software price.
Groove software is tailored for small to mid-sized businesses aiming at improving their customer service operations.
Groove software provides support through an online knowledge base, FAQs, contact forms, and live chat.