Groove software is designed to enhance customer service by addressing inefficiencies in support operations. It features intuitive workflows and streamlined communication, empowering small businesses. While some traditional email functions may be absent, users appreciate its proactive approach to informing clients about potential issues.
Groove Software Specifications
Lead Management
Sales Pipeline Management
Contact Management
Sales Automation
What Is Groove Software?
Overview
Groove software is a cloud-based help desk solution designed to facilitate small businesses. It enables communication with customers through email, live chat, social media, and phone calls. Key features include ticketing, knowledge management, and reporting tools, while its dashboards track metrics like average handling time and complaint trends for enhanced customer support insights.
Groove Software Pricing
- Standard: $20/user/month (limit 25)
- Plus: $45/user/month (most popular)
- Pro: $70/user/month
A free trial is also available. Get a detailed Groove software cost estimate to make a suitable decision for your organization.
Disclaimer: Pricing is subject to change.
Groove Software Integrations
The software offers diverse third-party integrations, including:
- Shopify
- Recharge
- Slack
- Mailchimp
- Stripe
- Trello
- Zapier
- Salesforce
- JustCall
Who Is Groove Software For?
Groove software is primarily designed for small to medium-sized businesses that seek to enhance their customer service operations.
Is Groove Software Right For You?
Groove software offers a platform focused on simplicity and effectiveness. The mission is straightforward: to equip businesses with the essential tools for success in a customer-centric environment. With intuitive workflows, streamlined communication, and a comprehensive suite of features, it empowers small businesses and enhances customer experiences.
Are you still unsure about Groove software? Contact our team at (661) 384-7070 and get expert guidance for further queries.
Groove Software Features
The software enhances collaboration with features such as conversation statuses, a unified inbox view, teammate assignments, collision detection, internal notes, conversation tracking, agent availability, and team organization, promoting effective alignment within sales teams.
See How It WorksGroove software offers omnichannel inboxes, including email, live chat, Instagram direct messages, Facebook Messenger, a web widget with a contact form and knowledge base, call logging, and mobile apps for iOS and Android, enhancing user communication.
See How It WorksThe powerful inbox feature streamlines communication and enhances productivity by offering tools such as custom smart folders, conversation tags, snoozing, open tracking, and customer feedback management. This ensures efficient organization and improved customer interactions.
See How It WorksGroove software automates workflows with features like instant replies, customizable rules, escalation for interactions, round-robin assignments, time-based triggers, SLA management, and advanced automation, enhancing efficiency and responsiveness in customer interactions.
See How It WorksRobust reporting and analytics features allow users to analyze metrics such as average response times, customer satisfaction, productivity, and team performance while facilitating user-specific and team-specific insights for data-driven decision-making.
See How It Works