Groove Software

Groove Software

Last Updated Jan 28, 2025

Overview

Groove software is designed to enhance customer service by addressing inefficiencies in support operations. It features intuitive workflows and streamlined communication, empowering small businesses. While some traditional email functions may be absent, users appreciate its proactive approach to informing clients about potential issues.

Overall Rating

Based on 16 users reviews

4.9

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Groove Software?

Overview

Groove software is a cloud-based help desk solution designed to facilitate small businesses. It enables communication with customers through email, live chat, social media, and phone calls. Key features include ticketing, knowledge management, and reporting tools, while its dashboards track metrics like average handling time and complaint trends for enhanced customer support insights.

Groove Software Pricing

The Groove software price model offers feature-rich pricing plans, which include:
  • Standard: $20/user/month (limit 25)
  • Plus: $45/user/month (most popular)
  • Pro: $70/user/month

A free trial is also available. Get a detailed Groove software cost estimate to make a suitable decision for your organization.

Disclaimer: Pricing is subject to change.

Groove Software Integrations

The software offers diverse third-party integrations, including:

  • Shopify
  • Recharge
  • Slack
  • Mailchimp
  • Stripe
  • Trello
  • Zapier
  • Salesforce
  • JustCall
  • Facebook
Schedule a free Groove software demo to learn more about its integration tools.

Who Is Groove Software For?

Groove software is primarily designed for small to medium-sized businesses that seek to enhance their customer service operations.

Is Groove Software Right For You?

Groove software offers a platform focused on simplicity and effectiveness. The mission is straightforward: to equip businesses with the essential tools for success in a customer-centric environment. With intuitive workflows, streamlined communication, and a comprehensive suite of features, it empowers small businesses and enhances customer experiences.

Are you still unsure about Groove software? Contact our team at (661) 384-7070 and get expert guidance for further queries.

Pros And Cons of Groove Software

Pros

  • Enhancing efficiency in handling support tickets

  • Shared mailbox access

  • User-friendly

  • Centralized ticket management

Cons

  • Lack of customizable forms

  • The initial setup and customization can be lengthy and complex

Frequently Asked Questions

Yes, Groove software provides API access.

Groove software supports a variety of languages, including Spanish, Russian, Portuguese, Polish, Hungarian, German, French, Dutch, and English.

Yes, Groove software offers a dedicated mobile app for both iOS and Android devices.

The software integrates with several third-party apps, including Shopify, Stripe, Trello, Zapier, Recharge, Slack, Mailchimp, Salesforce, JustCall, and Facebook.

The Groove software cost structure offers feature-rich pricing plans that include the Standard plan at $20/user/month, the Plus plan at $45/user/month, and the Pro plan at $70/user/month, with a free trial also available. Users are welcome to request a detailed analysis of the Groove software price.

Groove software is tailored for small to mid-sized businesses aiming at improving their customer service operations.

Groove software provides support through an online knowledge base, FAQs, contact forms, and live chat.