Spiff Software

Poor customer service

Pros

The team is a decent group of individuals doing their best to make the right decisions, given that they have the necessary bandwidth to do so.

Cons

The customer support was terrible and they even admitted that it was a result of the acquisition. The same issues occurred month after month, which had a significant negative impact on the morale of our sales organization. Our revenue operations team has since implemented CaptivateIQ, and the difference in the quality of both the product and the service is like night and day.

Transparent commission calculation solutions

Pros

It is incredibly easy to use and provides all the commission-related information I need on a single page. I can easily see all the deals that were closed during a specific period and know the exact sum of the commissions associated with those deals. What I like most about it is that it allows me to analyze offers in detail and automatically calculates everything for me, saving countless hours that I used to spend on commission calculations. In the past, our compensation plan was far too complicated to manage, but Spiff has brought the necessary transparency, enabling managers to generate accurate summaries with all the required details. This has significantly sped up the approval process. I also find the handy charts, analytics, and reports incredibly useful, as they save me much time when it comes to data validation.

Cons

It is almost perfect, but its effectiveness depends on the user's knowledge of how the platform works. Accessing the full potential of all the tools requires completing the training period and acquiring the necessary skills, but this won't take much time.

Very bad experience

Pros

To be honest, I did not find anything about this software that I liked.

Cons

The commission tracking was horrible, and the statements provided were inaccurate.