serviceIT Craft Reviews
30 Reviews
Overall Rating
4.7
30 Reviews
Rating Distribution
5
(22)
4
(7)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Overall Rating
4.7
30 Reviews
Rating Distribution
5
(22)
4
(7)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Optimize your business!
Optimize your business!
Pros
They have an excellent understanding of business processes optimization
Cons
None
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Draco
SpecK, 2-9 employees
Aug 12, 2021
Value for money!
Value for money!
Pros
The initial development was a success, leading to an expansion of the engagement by the client
Cons
Regular check-ins
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Paul
Healthcare Platform, 2-9 employees
Aug 12, 2021
Quick to adapt!
Quick to adapt!
Pros
Although it didnt match the projected goal, their communication and flexibility were impressive
Cons
System lags sometimes
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Varys
Yumer, 2-9 employees
Aug 12, 2021
Speechless
Speechless
Pros
Timeliness is a hallmark of their work.
Cons
Passionate lot
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Cynthia
Lets Meet, 2-9 employees
Aug 12, 2021
Above and beyond!
Above and beyond!
Pros
Although it didnt match the projected goal, their communication and flexibility were impressive
Cons
Always a place for improvement in every process
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Alan
Simple Food Safety, 2-9 employees
Aug 12, 2021
Very competent!
Very competent!
Pros
itCraft is a competent vendor that delivers exactly what they say they will
Cons
Nothing much
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Kamil
Cosmedica, 10-49 employees
Aug 12, 2021
Swift action!
Swift action!
Pros
The team provided efficient communication and quick reaction to suggestions
Cons
Nothing
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Wohler
LUX Med Tabita, 10-49 employees
Aug 12, 2021
Active workers!
Active workers!
Pros
The team synergized with their partner efficiently and effectively
Cons
Some miscommunication
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
William
Uniscale, 10-49 employees
Aug 12, 2021
Very patient!
Very patient!
Pros
The team was patient throughout the design process and offered impressive levels of dedication
Cons
Make sure you put it as a deliverable in their side.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Burney
IT Company, 1000+ employees
Aug 12, 2021
Open line of communication!
Open line of communication!
Pros
Every week we had meetings where we discussed what was on the agenda for the coming week
Cons
Far cheaper than other companies
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Tomas
Revolve, 10-49 employees
Aug 12, 2021
As promised
As promised
Pros
it Craft completely and entirely brings the quality they promise
Cons
Extremely satisfied
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Albert
Gastro Mix Service, 10-49 employees
Aug 12, 2021
Made us efficient!
Made us efficient!
Pros
itCraft successfully optimized the system and reduced unfinished tasks
Cons
They are on a good way to be a leader in their field
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Zain
B2B Platform, 2-9 employees
Aug 12, 2021
Up to date!
Up to date!
Pros
We were able to observe that during the whole development process and our meetings, we adjusted and improved all our common processes.
Cons
Nothing to say
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anton
Inter Cars, 500-999 employees
Aug 12, 2021
Innovative!
Innovative!
Pros
The system was well-received by stakeholders and employees
Cons
Honestly, its been great working with them
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ahsan
Seaber, 2-9 employees
Aug 12, 2021
Hired them for their expertise!
Hired them for their expertise!
Pros
We selected itCraft based on their vast experience in mobile & web based app design and development
Cons
Any mistake that happened, they made sure theyd be fixed right away
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Krazynski
Deloitte, 500-999 employees
Aug 12, 2021
Decision makers!
Decision makers!
Pros
They made informed decisions that uplifted the project
Cons
Couple of delays!
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Kobe
Skueeze, 2-9 employees
Aug 12, 2021
Open for improvements!
Open for improvements!
Pros
Eager to learn new things and improve their current skills and knowledge
Cons
Were ecstatic
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Andy
Benefit Systems International, 100-499 employees
Aug 12, 2021
Understood the vision
Understood the vision
Pros
itCraft understood our vision from the very beginning and made technical recommendations based on our business needs
Cons
None
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Konrad
Nursing Home, 100-499 employees
Aug 12, 2021
Good scans!
Good scans!
Pros
Their code review processes are extremely strong and thorough.
Cons
Must be something but I couldnt find anything
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Justin
Construction Startup, 2-9 employees
Aug 12, 2021
They know how to impress!
They know how to impress!
Pros
Although the agency is large, its senior staff dedicated personal attention to the projects success.
Cons
Somewhat language barrier
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Savannah
Services Marketplace Application, 2-9 employees
Aug 12, 2021
Impressive team leader
Impressive team leader
Pros
My project manager was absolutely fantastic from day one
Cons
Poor time management
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Taiki
Helselaben AS, 2-9 employees
Aug 12, 2021
Users are happy!
Users are happy!
Pros
The solution that itCraft developed was warmly welcomed by the end users during the beta-testing process
Cons
Nope
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gilbert
Mental Health Platform, 10-49 employees
Aug 12, 2021
Enjoyable!
Enjoyable!
Pros
Weve really enjoyed being able to take advantage of their different skill sets
Cons
Nil
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Rob
Iron Mountain Poland, 500-999 employees
Aug 12, 2021
Great work!
Great work!
Pros
itCraft proved they are a company that is eager to learn new things and improve their current skills and knowledge
Cons
No headaches
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Zack
Second Hand Marketplace, 2-9 employees
Aug 12, 2021
With It-craft, you can just feel at ease
With It-craft, you can just feel at ease
Pros
It-craft knows how to add value to our product. They are very flexible and cooperative to adjust your new ideas and thoughts. We felt as if we were working with real team members rather than vendors. We faced minimal issues working with them and even those were addressed promptly and efficiently.
Cons
Not any pertinent issue but at times, we felt difficulty in managing meetings due to different time zones.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Julie
Charisma Entertainments, 500-999 employees
Jul 01, 2021
We are really happy to get our job done through It-craft
We are really happy to get our job done through It-craft
Pros
It-craft would definitely be our choice even for another project. They are methodical, meet timelines, and above all, invest time in your project. They stand out in quality and performance.
Cons
No worries as support and quick response are round the clock.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mary
Freshly Bakers Intl., 10-49 employees
Jul 01, 2021
It-craft adds value to our product.
It-craft adds value to our product.
Pros
Happy to select It-craft for our project. They addressed even the minutest details in a professional manner and ultimately, we ended up with an amazing product at an economical cost.
Cons
Not aware of any as of now.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jimmy B.
Boom Musicals.Inc, 10-49 employees
Jul 01, 2021
It-craft is really good and we acknowledge their superior products
It-craft is really good and we acknowledge their superior products
Pros
It was a challenge to find a real good team of software experts and finally, we short-listed It-craft. We are so happy to find them not as vendors but long time partners. We couldn’t have anything better than what was delivered in our budget.
Cons
Nothing specific as far as cons are concerned.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Demi
Restaurant Chain, 500-999 employees
Jul 01, 2021
Customer Service is very good and efficient
Customer Service is very good and efficient
Pros
The work experience with It-craft was wonderful and the delivered software app was just the right fit for our needs. In case of another requirement, It-craft will be our definite choice again.
Cons
Happy to have such good after-sales support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Holly
Crayons Web Designs, 500-999 employees
Jul 01, 2021
Amazing work by It-craft
Amazing work by It-craft
Pros
It-craft has an amazing team of engineers and experts who are very focused and task-oriented. They not only develop the product but keep on guiding and suggesting to you the possible improvements.
Cons
Really happy with their work, no issues faced so far.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Daniel
Web Education App, 50-99 employees
Jul 01, 2021
Filters
Optimize your business!
Optimize your business!
Pros
They have an excellent understanding of business processes optimization
Cons
None
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Draco
SpecK, 2-9 employees
Aug 12, 2021
Value for money!
Value for money!
Pros
The initial development was a success, leading to an expansion of the engagement by the client
Cons
Regular check-ins
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Paul
Healthcare Platform, 2-9 employees
Aug 12, 2021
Quick to adapt!
Quick to adapt!
Pros
Although it didnt match the projected goal, their communication and flexibility were impressive
Cons
System lags sometimes
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Varys
Yumer, 2-9 employees
Aug 12, 2021
Speechless
Speechless
Pros
Timeliness is a hallmark of their work.
Cons
Passionate lot
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Cynthia
Lets Meet, 2-9 employees
Aug 12, 2021
Above and beyond!
Above and beyond!
Pros
Although it didnt match the projected goal, their communication and flexibility were impressive
Cons
Always a place for improvement in every process
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Alan
Simple Food Safety, 2-9 employees
Aug 12, 2021
Very competent!
Very competent!
Pros
itCraft is a competent vendor that delivers exactly what they say they will
Cons
Nothing much
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Kamil
Cosmedica, 10-49 employees
Aug 12, 2021
Swift action!
Swift action!
Pros
The team provided efficient communication and quick reaction to suggestions
Cons
Nothing
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Wohler
LUX Med Tabita, 10-49 employees
Aug 12, 2021
Active workers!
Active workers!
Pros
The team synergized with their partner efficiently and effectively
Cons
Some miscommunication
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
William
Uniscale, 10-49 employees
Aug 12, 2021
Very patient!
Very patient!
Pros
The team was patient throughout the design process and offered impressive levels of dedication
Cons
Make sure you put it as a deliverable in their side.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Burney
IT Company, 1000+ employees
Aug 12, 2021
Open line of communication!
Open line of communication!
Pros
Every week we had meetings where we discussed what was on the agenda for the coming week
Cons
Far cheaper than other companies
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Tomas
Revolve, 10-49 employees
Aug 12, 2021
As promised
As promised
Pros
it Craft completely and entirely brings the quality they promise
Cons
Extremely satisfied
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Albert
Gastro Mix Service, 10-49 employees
Aug 12, 2021
Made us efficient!
Made us efficient!
Pros
itCraft successfully optimized the system and reduced unfinished tasks
Cons
They are on a good way to be a leader in their field
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Zain
B2B Platform, 2-9 employees
Aug 12, 2021
Up to date!
Up to date!
Pros
We were able to observe that during the whole development process and our meetings, we adjusted and improved all our common processes.
Cons
Nothing to say
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anton
Inter Cars, 500-999 employees
Aug 12, 2021
Innovative!
Innovative!
Pros
The system was well-received by stakeholders and employees
Cons
Honestly, its been great working with them
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ahsan
Seaber, 2-9 employees
Aug 12, 2021
Hired them for their expertise!
Hired them for their expertise!
Pros
We selected itCraft based on their vast experience in mobile & web based app design and development
Cons
Any mistake that happened, they made sure theyd be fixed right away
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Krazynski
Deloitte, 500-999 employees
Aug 12, 2021
Decision makers!
Decision makers!
Pros
They made informed decisions that uplifted the project
Cons
Couple of delays!
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Kobe
Skueeze, 2-9 employees
Aug 12, 2021
Open for improvements!
Open for improvements!
Pros
Eager to learn new things and improve their current skills and knowledge
Cons
Were ecstatic
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Andy
Benefit Systems International, 100-499 employees
Aug 12, 2021
Understood the vision
Understood the vision
Pros
itCraft understood our vision from the very beginning and made technical recommendations based on our business needs
Cons
None
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Konrad
Nursing Home, 100-499 employees
Aug 12, 2021
Good scans!
Good scans!
Pros
Their code review processes are extremely strong and thorough.
Cons
Must be something but I couldnt find anything
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Justin
Construction Startup, 2-9 employees
Aug 12, 2021
They know how to impress!
They know how to impress!
Pros
Although the agency is large, its senior staff dedicated personal attention to the projects success.
Cons
Somewhat language barrier
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Savannah
Services Marketplace Application, 2-9 employees
Aug 12, 2021
Impressive team leader
Impressive team leader
Pros
My project manager was absolutely fantastic from day one
Cons
Poor time management
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Taiki
Helselaben AS, 2-9 employees
Aug 12, 2021
Users are happy!
Users are happy!
Pros
The solution that itCraft developed was warmly welcomed by the end users during the beta-testing process
Cons
Nope
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gilbert
Mental Health Platform, 10-49 employees
Aug 12, 2021
Enjoyable!
Enjoyable!
Pros
Weve really enjoyed being able to take advantage of their different skill sets
Cons
Nil
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Rob
Iron Mountain Poland, 500-999 employees
Aug 12, 2021
Great work!
Great work!
Pros
itCraft proved they are a company that is eager to learn new things and improve their current skills and knowledge
Cons
No headaches
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Zack
Second Hand Marketplace, 2-9 employees
Aug 12, 2021
With It-craft, you can just feel at ease
With It-craft, you can just feel at ease
Pros
It-craft knows how to add value to our product. They are very flexible and cooperative to adjust your new ideas and thoughts. We felt as if we were working with real team members rather than vendors. We faced minimal issues working with them and even those were addressed promptly and efficiently.
Cons
Not any pertinent issue but at times, we felt difficulty in managing meetings due to different time zones.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Julie
Charisma Entertainments, 500-999 employees
Jul 01, 2021
We are really happy to get our job done through It-craft
We are really happy to get our job done through It-craft
Pros
It-craft would definitely be our choice even for another project. They are methodical, meet timelines, and above all, invest time in your project. They stand out in quality and performance.
Cons
No worries as support and quick response are round the clock.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mary
Freshly Bakers Intl., 10-49 employees
Jul 01, 2021
It-craft adds value to our product.
It-craft adds value to our product.
Pros
Happy to select It-craft for our project. They addressed even the minutest details in a professional manner and ultimately, we ended up with an amazing product at an economical cost.
Cons
Not aware of any as of now.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jimmy B.
Boom Musicals.Inc, 10-49 employees
Jul 01, 2021
It-craft is really good and we acknowledge their superior products
It-craft is really good and we acknowledge their superior products
Pros
It was a challenge to find a real good team of software experts and finally, we short-listed It-craft. We are so happy to find them not as vendors but long time partners. We couldn’t have anything better than what was delivered in our budget.
Cons
Nothing specific as far as cons are concerned.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Demi
Restaurant Chain, 500-999 employees
Jul 01, 2021
Customer Service is very good and efficient
Customer Service is very good and efficient
Pros
The work experience with It-craft was wonderful and the delivered software app was just the right fit for our needs. In case of another requirement, It-craft will be our definite choice again.
Cons
Happy to have such good after-sales support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Holly
Crayons Web Designs, 500-999 employees
Jul 01, 2021
Amazing work by It-craft
Amazing work by It-craft
Pros
It-craft has an amazing team of engineers and experts who are very focused and task-oriented. They not only develop the product but keep on guiding and suggesting to you the possible improvements.
Cons
Really happy with their work, no issues faced so far.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Daniel
Web Education App, 50-99 employees
Jul 01, 2021