Last Updated
Overview
Refund Retriever software simplifies UPS and FedEx invoice auditing, securing refunds, and delivering actionable analytics with no upfront costs. While users appreciate its thorough audits and transparent reports, some have requested proactive updates like regular email snapshots to track refund statuses.
Refund Retriever Specifications
- Inventory Management
- Order Fulfilment
- Procurement Management
- Logistics & Transportation
Refund Retriever Features
Refunds
Refund Retriever automatically identifies shipment issues, requests refunds, and ensures that credits are properly applied. This makes the refund process more efficient and reduces the time and effort businesses would typically invest in verifying these credits.
Warnings
The system highlights key issues for users' attention, such as shipments made by third parties on their account and possible overcharges, helping them stay informed and manage these situations effectively.
Reports And Analytics
The software provides 24/7 access to detailed reports on all shipping activities, ensuring the verification of discounts and helping businesses track shipping accuracy, identify potential issues, and validate credits. This comprehensive solution optimizes the shipping process and enhances cost control.
Contract Negotiation
Refund Retriever's proprietary software analyzes your current FedEx and UPS contracts by breaking down costs, zones, and weights to reveal potential savings opportunities. It simplifies the complex contract structure, helping businesses optimize their shipping costs.
Freight Retriever
Refund Retriever has partnered with Freight Cowboy to simplify LTL and truckload freight, making it as straightforward as shipping with FedEx or UPS. Their collaboration aims to streamline freight shipping processes for businesses.
Pros And Cons of Refund Retriever
Pros
Effective audits and transparent reports
Refunds are claimed for late deliveries without requiring manual effort
Quick setup and minimal intervention needed post-installation
Offers the ability to catch missed refunds
Cons
Lack of detailed refund explanations
Limited proactive communication features
Refund Retriever Reviews
Total 9 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars22%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Gabriela
Retail, 1-10 employees
More than a year
“Always there when we need help”
Pros
They've made bill reconciling so much easier for me.
Cons
I really cannot think of anything right now. They have been very helpful whenever something comes up and they stay on top of our refunds and claims.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Package/Freight Delivery, 1-10 employees
Less than 6 months
“Great quality for the price”
Pros
I had an issue with FedEx that I was not even aware of until Refund Retriever found it and got it sorted out for me. Super grateful for that.
Cons
They have been awesome. I just want to say keep doing what you're doing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Logistics and Supply Chain, 1-10 employees
More than a year
“FedEx/UPS auditing made easy”
Pros
Refund Retriever keeps an eye on my FedEx and UPS bills and finds refunds I didn't even know I was owed. Plus it's always a nice surprise to see a report showing money coming back. Their auditing is a lifesaver and saves me a ton of money.
Cons
A little more detail on what the refunds are for would be nice but other than that, I love everything about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does Refund Retriever support?
Refund Retriever supports the English language.
Does Refund Retriever offer a mobile app?
No, Refund Retriever does not offer a dedicated mobile app.
What other apps does Refund Retriever integrate with?
The software seamlessly integrates with various platforms, including BigCommerce, Magento, ShipWorks, Shopify, SkuVault, U-PIC, SellerActive, Route, 3d Cart, and Atandra.
What types of pricing plans does Refund Retriever offer?
The Refund Retriever cost is based on a percentage of refunded amounts from successfully disputed claims, with no charge if no refund is issued. Pricing tiers include 50% for amounts up to $250,000, 45% for amounts up to $500,000, 40% for amounts up to $1,000,000, and custom quotes for amounts over $1,000,000. All plans feature no setup fees, contracts, or cancellation fees and include free reports. Users can request a detailed analysis of the price.
Who are the typical users of Refund Retriever?
Refund Retriever is designed to assist businesses that ship with UPS or FedEx and Amazon FBA sellers across industries such as logistics and supply chain, retail, alternative medicine, transportation/trucking/railroad, package/freight delivery, food production, and consumer services.
What level of support does Refund Retriever offer?
Refund Retriever offers support through various channels, including chat, phone, email/help desk, and FAQs/forums.
Does Refund Retriever offer an API?
No, Refund Retriever does not provide API access.