Last Updated

Key Takeaways

Generated from the text of customer reviews

An electronic health record solution, TherapyNotes is used by behavioral health providers, therapists, and counseling teams. Users appreciate its intuitive workflows, integrated scheduling, and reliable customer support, although some expressed concerns regarding billing complexity and reporting limitations. A recent update enhanced its ePrescribe experience through a new pharmacy network partnership.

Our Verdict

TherapyNotes EHR is a reliable choice for solo to medium-sized behavioral health practices seeking an intuitive system for managing documentation, billing, and telehealth. Its pricing is generally considered reasonable, though growing practices should expect additional clinician and transaction costs. Furthermore, it offers solid value for independent clinicians, though larger organizations may experience lags and performance issues during peak hours. Overall, it’s best suited for practices prioritizing usability and compliance.

TherapyNotes EHR Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

TherapyNotes EHR Features

Telehealth

TherpayNotes telehealth functionality allows behavioral health therapists to conduct secure and HIPAA-compliant virtual therapy sessions with clients. Clinicians can remotely connect with patients using integrated video conferencing, offering therapy services unrestricted by physical location. It offers useful features like guest access, a virtual waiting room, participant management tools, and a call timer; enhancing the overall telehealth experience.

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e-Prescribing

ePrescribing enables therapists to electronically transmit prescriptions to pharmacies, eliminating the need for manual paper prescriptions. This time-saving feature reduces the risk of errors associated with traditional prescription methods. Therapists can easily review and track their clients' prescribed medications. A new TherapyNotes partnership with DrFirst further enhances this feature, improving pharmacy connectivity, automating prior authorizations, and streamlining the prescribing workflow for faster, more efficient medication management.

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Medical Billing

Streamlining the medical billing process, this feature enables users to effortlessly generate and submit electronic insurance claims, alleviating the administrative load of manual submissions. Additionally, users can manage patient invoices and payments in a centralized location, efficiently tracking outstanding balances and received payments. The platform also ensures the security and compliance of the billing procedures.

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Appointment Scheduling

This feature empowers therapists to efficiently schedule and organize client appointments, ensuring smooth practice operations. The user-friendly calendar interface allows therapists to have a quick overview and manage their schedules effortlessly, making it simple to book, reschedule, or cancel appointments as necessary. Additionally, automated reminders can be sent to clients via email or SMS.

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Patient Portal (TherapyPortal)

Behavioral health practitioners can share essential documents, forms, and educational materials with clients. Clients can conveniently access and review these resources at their own pace, enhancing engagement and participation in therapy. Clients can also send messages to their therapists, inquire about aspects of therapy, or provide updates on their progress.

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TherapyFuel AI

TherapyFuel is TherapyNotes’ AI-powered suite designed to help behavioral health providers reduce time spent on clinical documentation. Built directly into the TherapyNotes EHR platform, it generates progress notes from session transcripts, assists with treatment plan creation, and helps clinicians draft SOAP, DAP, and BIRP progress notes faster. It also provides summaries for sessions and contact notes while populating insurance policy details within a HIPAA-compliant workflow, helping practices reduce repetitive data entry and maintain more consistent documentation.

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Pros And Cons of TherapyNotes EHR

Pros

  • Fewer duplicate entries because scheduling data carries into notes/billing

  • Lower no-show risk with automated reminders

  • Faster, more consistent documentation with SOAP/DAP/BIRP templates and customization

  • Simple interface keeps documentation and assessments well organized

Cons

  • Missed-appointment tracking/reporting can be difficult, limiting operational insight

  • Secondary insurance billing can be hard, increasing rework in billing workflows

  • Video conferencing occasionally glitches during client therapy sessions

TherapyNotes EHR Pricing

Solo

Group

(For The First Clinician)

Enterprise (30+ users)

(For The First Clinician)

  • Unlimited file storage

  • Custom client portal

  • Free 30-day trial

  • Secure, worry-free backups

  • Unlimited clients, appointments, and notes

  • Free client data import from another EMR

  • Basic Telehealth

  • Automatic software updates

  • Free TherapySearch™ clinician profiles

  • Secure client and staff messaging

  • $50/month per additional clinician

  • Unlimited clients, appointments, and notes

  • Free client data import from another EMR

  • Automatic software updates

  • Custom client portal

  • Unlimited file storage

  • Secure, worry-free backups

  • Free 30-day trial

  • Unlimited one-on-one telehealth sessions

  • Incredible phone and email support

  • $50/month per additional clinician

  • Custom client portal

  • Unlimited one-on-one telehealth sessions

  • Free 30-day trial

  • Automatic software updates

  • Unlimited file storage

  • Incredible phone and email support

  • Free client data import from another EMR

  • Secure, worry-free backups

  • Unlimited clients, appointments, and notes

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

TherapyNotes EHR Reviews

Total 332 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

80%

4

Stars

14%

3

Stars

3%

2

Stars

1%

1

Stars

2%

Share your experience

BB

Brenda B.

Mental Health Care, 1-10 employees

Less than a year

5.0
December 2025

“Fantastic platform for therapy documentation”

Pros

Over the past four years I have been using TherapyNotes regularly and in my experience the service is fantastic. Overall it consistently stands out as the best platform for managing therapy documentation.

Cons

Every so often I experience Telehealth interruptions during sessions but support typically acts quickly to fix the problem and explains the underlying cause clearly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Medical Practice, 1-10 employees

Less than a year

5.0
December 2025

“improved therapy management”

Pros

Keeping tabs on my therapy is incredibly simple now. The user interface worked great across the board. Overall it's really improved how I approach therapy.

Cons

There is not much I dislike about it. I think adding AI features could make it even better, though beyond that, I don't have major complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KL

Kristin L.

Mental Health Care, 1-10 employees

More than a year

4.0
December 2025

“Simple scheduling”

Pros

What I like most was how simple it made scheduling clients and the fact that I could jump from one note to another with a single click, which really saved me time and reduced friction during busy days.

Cons

I did miss several customization options I rely on like color-coding, the ability to set different billing rates per client, submitting forms electronically and I noticed there wasn't an online portal for clients to book or cancel appointments.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

7

Frequently Asked Questions

What does an honest review say about Therapy Notes?

Yes, longtime users note in honest reviews that Therapy Notes constantly improves its suite of clinical documentation and therapy notes with new features and enhancements developed based on user feedback. Users appreciate the commitment to constant evolution.

What level of support does TherapyNotes EHR offer?

TherapyNotes EHR provides email, fax, live chat, and phone support.

Who are the typical users of TherapyNotes EHR?

TherapyNotes software is suitable for behavioral and mental health practices of all sizes. It is commonly used by physiologists, psychotherapists, social workers, family counselors, educators, and other mental and behavioral health professionals.

What languages does TherapyNotes EHR support?

TherapyNotes supports the English and Spanish languages.

Does TherapyNotes EHR have a mobile app?

Yes, TherapyNotes offer a mobile app.

Does TherapyNotes EHR support mobile devices?

Yes, TherapyNotes software supports mobile devices.

Does TherapyNotes EHR support mobile devices?

Yes, TherapyNotes software supports mobile devices.

What type of pricing plans does TherapyNotes EHR offer?

TherapyNotes cost includes three pricing plans such as Solo for $69/user/month, Group for $79/month, and Enterprise (30+ Users) for $79/month. You can request a custom TherapyNotes price quote.

Is TherapyNotes free?

No, TherapyNotes is not free. However, you can request a free trial for 30 days to check its compatibility with your workflows.

What other apps does TherapyNotes integrate with?

TherapyNotes EHR software supports integrations with Google Calendar, Zee Medical Billing, OneLogin, DemandHub, and CardConnect.

Does TherapyNotes offer an API?

No, TherapyNotes currently doesn’t provide API access.

How does TherapyNotes protect patient data?

TherapyNotes includes security features such as encrypted data storage, secure client messaging, role-based permissions, audit logs, automated backups, and two-factor authentication (2FA) to help protect patient information.

Is TherapyNotes HIPAA-Compliant?

Yes, TherapyNotes is HIPAA-compliant and includes security features designed to support healthcare privacy standards. It also maintains HITRUST certification to strengthen its healthcare security framework.

Is TherapyNotes EHR cloud-based?

Yes, TherapyNotes electronic health record software is cloud-based.

How long does it take to implement TherapyNotes EHR?

The implementation process for TherapyNotes behavioral health EHR software is quite simple and requires users to follow a few simple steps. You can also customize the software to the needs of your mental health practice. Schedule a free trial for a teaser of the tool.