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Overview
The NextOS software by Nextiva is an all-in-one platform that unifies business communications, including phone, email, chat, and CRM. While the extensive range of features may be complex for small teams, its ability to provide a single view of the customer's journey is a powerful asset. Overall, NextOS is a robust choice for businesses seeking to streamline customer and team communication.
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Starting Price
Custom
NextOS Specifications
- Natural Language Dialogue
- Text To Speech & Speech To Text
- Automation
- Bot Design & Deployment
What Is NextOS?
NextOS is the underlying operating system for Nextiva's business communication suite. It’s an all-in-one platform that combines a business phone system (VoIP) with team collaboration tools and a built-in CRM. The NextOS software is designed to eliminate the need for multiple separate applications by providing a single workspace for managing all customer interactions, from calls and emails to team messages, enhancing both productivity and the overall customer experience.
NextOS Pricing
NextOS pricing varies for the following plans:
- Core: $23/user/month
- Engage: $50/user/month
- Power Suite CX: $75/user/month
Disclaimer: The pricing is subject to change.
NextOS Integrations
The software supports integration with many popular business applications, such as:
- Salesforce
- HubSpot software
- Zendesk Suite
- Microsoft Outlook
- Teams
- Oracle Sales Cloud
- ServiceNow Field Service Management
Who Is NextOS For?
The NextOS software is ideal for a wide range of businesses that need to manage high volumes of customer and team communication:
- Small to large businesses
- Sales teams
- Customer support and contact centers
- Healthcare providers
- Financial services
- Remote and hybrid workforces
Is NextOS Right For You?
If your organization struggles with siloed communication channels and lacks a unified view of customer interactions, NextOS is an excellent choice. Its standout feature is combining enterprise-grade phone service with team chat, video conferencing, and CRM in one application. This provides valuable insights into customer sentiment and team performance through real-time analytics. The comprehensive NextOS features make it a powerful tool for any business looking to grow and improve customer relationships.
Still unsure about NextOS? Contact us at (661) 384-7070 for further guidance.
NextOS Features
AI Compliance Scorecarding
This feature automatically evaluates customer interactions against predefined compliance standards in real time. Using generative AI, it transcribes and analyzes conversations to generate a scorecard, providing immediate feedback on agent adherence to company policies and legal regulations. This helps businesses streamline quality assurance, enforce compliance, and use the data for targeted agent training and performance improvement.
Smart Routing With Language Detection
This technology uses AI to automatically identify the language of an incoming communication, such as an email or chat. It then intelligently routes the customer to the agent best qualified to handle the interaction in their native language. This eliminates communication barriers, reduces handling time, and improves the overall customer experience.
Live Transcription And Summarization
This feature uses AI to automatically transcribe customer conversations in real time and then instantly generates a concise summary. Agents can focus on the customer instead of note-taking, while supervisors can monitor live calls for quality assurance. This reduces after-call work, improves accuracy, and ensures key details are captured and logged in the CRM.
Profanity And Sensitive Data Detection
This feature automatically scans customer interactions for inappropriate language and sensitive data, such as Personally Identifiable Information (PII). It can redact this information in real time from both transcriptions and recordings, protecting customers, ensuring a professional environment, and helping your business maintain compliance with data privacy regulations.
Privacy And Redaction
NextOS offers advanced privacy and redaction tools designed for contact centers and customer-facing businesses to automatically detect and manage sensitive data across voice, chat and digital media. These capabilities help organizations ensure compliance, reduce risk of data exposure, and build trust with customers.
Pros And Cons of NextOS
Pros
All-in-one communication platform
Voicemail operations and functions are convenient
High reliability and uptime
Cons
Customer service can be unresponsive during peak hours
Users may require guidance for understanding features
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Frequently Asked Questions
What language does NextOS support?
NextOS software primarily supports English.
Who are the typical users of NextOS?
NextOS features are used by businesses of all sizes, especially those with dedicated sales, customer support, and contact center teams that require a unified communication system.
Does NextOS have a mobile app?
Yes, NextOS does offer a dedicated mobile app.
What other apps does NextOS integrate with?
NextOS integrates with many popular business applications, including Salesforce, HubSpot, Zendendesk, Microsoft Outlook & Teams, Oracle Sales Cloud, and ServiceNow.
What types of pricing plans does NextOS offer?
NextOS price is based on three tiers: Core at $23/user/month, Engage at $50/user/month and Power Suite CX at $75/user/month. Get a detailed NextOS cost breakdown tailored to your specific requirements.
What level of support does NextOS offer?
NextOS offers 24/7 customer support via phone, email, and chat.
Does NextOS offer an API?
Yes, NextOS offers an API.