2600Hz
Last Updated
Overview
2600Hz software provides a robust cloud-native platform, aiding in scaling telecom operations through a white-label multi-tenant architecture. Despite stability issues and major system disruptions reported after platform updates, its high-tier geo-redundancy ensures elite reliability. Overall, the strategic flexibility of 2600Hz makes it a premier choice for global service providers.
2600Hz Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
2600Hz Features
Hosted Platform
This cloud-native platform utilizes a multi-tenant architecture to unify UCaaS, CPaaS, and CCaaS functionalities within a single codebase. It allows service providers to offer a fully white-labeled experience while maintaining total control over branding, system configuration, and their overall pricing.
Call Center
Built natively into the core platform, this solution provides essential management tools like skill-based routing and agent intervention. Managers can utilize eavesdrop, whisper, and barge functions to monitor performance, ensuring high-quality customer service while benefiting from a seamless and modern interface.
Open API Ecosystem
Developers gain access to over 300 open APIs that simplify complex telecom processes for creating highly customized applications. These 2600Hz features enable businesses to build unique callflows, integrate third-party CRM systems, and automate workflows to perfectly align with specific operational requirements.
High-Tier Geo-Redundancy
The infrastructure employs a triple geo-redundant model to ensure reliability and prevent service outages or dropped calls. By distributing clusters across multiple geographic regions, the 2600Hz software automatically handles failovers, providing a resilient communication environment that maintains constant connectivity.
Pros And Cons of 2600Hz
Pros
Strong resilience against network and data center failures
Reliable services that work well most of the time for general telephony use
Easy-to-use and intuitive user interface, especially for basic configuration and one-off changes
Flexible deployment options, including hosted, private cloud, and global infrastructure
Cons
Platform reliability issues reported during certain periods, including intermittent calling
Complex and cumbersome setup for full system configurations
2600Hz Reviews
Total 10 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars0%
2
Stars10%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“reliable service that outperforms other apps”
Pros
Compared with many other vendors, this one has been more dependable for us. The services are available and working properly most of the time and even though it doesn't include every call center bell and whistle, it has still performed better than a lot of alternatives.
Cons
Its reporting side is still lacking and improvements there have been pretty slow to happen.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“easy to setup”
Pros
Configuring the system to match customer requirements is pretty easy and it adapts well to different needs.
Cons
Since it's a cloud based platform, uptime is always something to keep an eye on but they usually do a very good job of keeping the service available and communicating any issues as they happen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Small Business, 11-50 employees
“reliable platform”
Pros
The platform has been very stable, it's simple to use and the overall flexibility of the system is a big plus.
Cons
The support team is generally very helpful but the communication can sometimes be lacking which gets pretty frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
Does 2600Hz offer an API?
Yes, 2600Hz offers a rich suite of over 300 APIs.
What types of pricing plans does 2600Hz offer?
2600Hz price includes a Basic pricing plan starting at $3.50 per user. You can request a custom 2600Hz cost quote tailored to your specific requirements.
What other apps does 2600Hz integrate with?
The software integrates with several systems and platforms, including Microsoft Teams, HubSpot CRM, Amazon Web Services, Google Drive, and Slack.
Does 2600Hz have a mobile app?
There is no information available about a 2600Hz mobile application.
What language does 2600Hz support?
2600Hz is primarily available in English.
What level of support does 2600Hz offer?
2600Hz offers support via email, and phone.
Who are the typical users of 2600Hz?
2600Hz supports a diverse range of industries, including telecommunications service providers, wholesale voice carriers, managed service providers, large enterprises, contact center outsourcers, rural electric cooperatives, and financial services organizations.