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Overview
8x8 Contact Center helps teams manage customer interactions across multiple channels. While advanced configuration options may vary by deployment, it supports efficient contact center operations. Overall, it is suitable for mid-sized to large organizations and contact center teams focused on consistent, scalable customer experience management.
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Starting Price
Custom
8x8 Contact Center Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting and Analytics
CRM Integration
What Is 8x8 Contact Center?
8x8 Contact Center is a cloud-based software designed for organizations that manage customer interactions across voice and digital channels. The platform supports omnichannel routing, AI-enabled self-service, agent workspaces, analytics, outbound campaigns, and workforce engagement tools within a unified environment. It also integrates with business and CRM applications to support daily operations.
The software also helps teams handle customer communications more efficiently, improve agent productivity, and deliver consistent support experiences.
8x8 Contact Center Pricing
8x8 Contact Center offers the following customizable pricing plans:
- Contact Center
- CX Beyond the Contact Center
- Communications APIs
- Unified Communications
Disclaimer: The pricing is subject to change.
8x8 Contact Center Integrations
The software supports integration with multiple systems and platforms, such as:
- Pipedrive
- Krisp
- ServiceNow
- Calabrio
- Salesforce
- Creovai
- Cognigy.AI
Who Is 8x8 Contact Center For?
8x8 Contact Center is ideal for organizations across a wide range of industries and sectors, including:
- Information technology
- Financial
- Healthcare
- Retail
- E-commerce
- Telecommunications
Is 8x8 Contact Center Right For You?
If you’re an organization looking to manage customer interactions across voice and digital channels, 8x8 Contact Center may be a suitable option. The platform is trusted by millions of business users worldwide, including organizations such as Live Oak Bank, McDonald’s, and Casey’s, and is designed to support contact center operations at scale.
It is GDPR and HIPAA compliant and focuses on simplifying contact center operations while supporting consistent customer experiences. Overall, it may be a good fit for organizations that prioritize compliance, reliability, and structured customer engagement.
Still doubtful if 8x8 Contact Center software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
8x8 Contact Center Features
This feature enables organizations to deliver personalized service across voice and digital channels from a unified routing system. It helps ensure customer interactions are directed to the most appropriate destination based on context. As a result, teams can respond faster while maintaining consistent communication experiences.
The platform provides workspaces designed for agents and supervisors with simplified workflows and real-time insights. These workspaces support daily contact center tasks through a single, structured interface. They also allow teams to manage interactions and oversight more efficiently.
The software offers analytics capabilities that bring together unified data, sentiment analysis, and coaching insights. These tools support informed decision-making and performance monitoring across contact center operations. Teams can use this information to take timely and data-driven actions.
This feature allows organizations to engage customers through one-to-many messaging approaches. It supports outbound communication that helps maintain engagement beyond reactive support scenarios. This approach enables teams to reach audiences efficiently while staying aligned with contact center workflows.
This feature supports agents by reducing after-call work and promoting consistency across interactions. It uses AI-powered assistance to help maintain context during customer conversations. As a result, agents can focus more on interaction quality and resolution.
