Last Updated
Overview
Creovai offers a conversation intelligence solution that delivers real-time guidance and actionable insights following customer interactions. This allows contact center leaders to understand the factors influencing experiences and make informed decisions for continuous improvement. However, some users note that the AI's word detection accuracy is less optimal.
Overall Rating
Based on 9 users reviews
4.1
Rating Distribution
Positive
89%
Neutral
11%
Negative
0%
Starting Price
Custom
Creovai Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Creovai?
Overview
Creovai software is an advanced AI-driven platform designed to enhance contact center operations by offering agents real-time guidance and comprehensive post-conversation analytics. Leaders can monitor all voice and digital interactions between agents and customers, gaining insights into factors affecting both experiences. It empowers them to make informed decisions that foster ongoing improvements in contact center performance and drive positive financial outcomes.
Creovai Pricing
Creovai Integrations
The software’s diverse third-party integrations include:
- Babelforce
- 8x8
- Azure Data Lake
- Glia
- Freshworks
- Microsoft Dynamics 365
- Salesforce
- Zendesk
Who Is Creovai For?
Creovai software caters to customer service leaders in various industries and sectors, including:
- Healthcare
- Utilities
- Financial services
- Consumer goods & services
- Telecommunication
Is Creovai Right For You?
Creovai aims to enhance both customer and agent experiences with advanced software solutions designed for today's contact centers. It eliminates the anxiety associated with seeking help and simplifies complex interactions for agents. By providing conversation insights and real-time guidance, Creovai empowers contact centers to deliver better service and enables agents to assist customers more effectively.
Are you still unsure about Creovai? Call our team at (661) 384-7070 for expert guidance on your questions.
Creovai Features
Real-Time Agent Assist
Real-Time Agent Assist enhances customer interactions by capturing audio and transcribing it directly from the agent's desktop. Utilizing AI for intent analysis, it provides dynamic checklists, coaching prompts, and automatic summaries, improving agent performance and customer satisfaction.
Real-Time Agent Workflow
The solution helps streamline agent interactions by guiding them through complex conversations, integrating with existing systems for real-time data access, enabling a low-code setup for quick adjustments, and enhancing the overall agent and customer experience.
Conversation Intelligence
Creovai integrates with leading CCaaS providers to capture every customer interaction. Utilizing AI and machine learning, it analyzes conversations to provide actionable insights, identify performance factors, and enhance operational efficiency, customer retention, and sales conversions.
QA Automation
The software automates quality assurance by scoring every conversation against customized criteria, incorporating human evaluations, identifying coaching opportunities, and tracking progress in a centralized hub. It significantly reduces manual QA time and enhances agent and customer experiences.
Advanced Analytics
Creovai captures insights from every interaction by transcribing conversations and analyzing key events and sentiments. Its advanced analytics identify operational factors, enabling actionable improvements and tracking progress. Thus, Creovai ultimately enhances customer experience and reduces operating costs.
Pros And Cons of Creovai
Pros
Offers advanced search capabilities
The user interface is intuitive and easy to navigate
It is easy to generate reports and dashboards with minimal manual input
Easy to customize features for different teams, allowing for tailored solutions
Cons
Limited language support
The AI word detection accuracy is not optimal
Creovai Reviews
Total 9 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars56%
3
Stars0%
2
Stars11%
1
Stars0%
Share your experience
Data Analyst, 500+ employees
More than a year
“Improves creativity!!”
Pros
Creovai stands out to me for its creativity and innovation, and the way it promotes collaboration among different talents leads to some really unique ideas and solutions.
Cons
While I can't think of anything I personally dislike, I'd say that in a collaborative environment like Creovai, some people might face communication challenges or struggle to align different creative visions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
CX Leas, 500+ employees
More than a year
“The perfect tool for maintaining high standards”
Pros
The detailed information it provides is simply awesome.
Cons
The search function could is not the best and need improvements.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Small Business, 11-50 employees
Less than a year
“Has my likes and dislikes...”
Pros
I really like how I can pull data on trending topics that our regular phone platform does not show. Plus it helps us react faster to trends from incoming calls because it catches them in real time.
Cons
I do not like that when a call is transferred to multiple people, it only captures data from the last person the call ended with. It would be better if it could track everyone involved.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Frequently Asked Questions
What level of support does Creovai offer?
Creovai provides support through e-mail.
Who are the typical users of Creovai?
Creovai software serves customer service leaders across various sectors, including healthcare, utilities, financial services, consumer goods and services, and telecommunications.
What types of pricing plans does Creovai offer?
The Creovai cost is determined by each business's size and specific needs. Users are welcome to request a detailed analysis of the Creovai price.
What other apps does Creovai integrate with?
The software's diverse third-party integrations include Babelforce, 8x8, Azure Data Lake, Glia, and many more.
Does Creovai offer a mobile app?
Creovai does not offer a dedicated mobile app.
What language does Creovai support?
Creovai supports the English language.
Does Creovai offer an API?
Yes, Creovai provides API access.