Overview
Creovai offers a conversation intelligence solution that delivers real-time guidance and actionable insights following customer interactions. This allows contact center leaders to understand the factors influencing experiences and make informed decisions for continuous improvement. However, some users note that the AI's word detection accuracy is less optimal.
Overall Rating
Based on 9 users reviews
4.1
Rating Distribution
Positive
89%
Neutral
11%
Negative
0%
Starting Price
Custom
What Is Creovai?
Overview
Creovai software is an advanced AI-driven platform designed to enhance contact center operations by offering agents real-time guidance and comprehensive post-conversation analytics. Leaders can monitor all voice and digital interactions between agents and customers, gaining insights into factors affecting both experiences. It empowers them to make informed decisions that foster ongoing improvements in contact center performance and drive positive financial outcomes.
Creovai Pricing
Creovai Integrations
The software’s diverse third-party integrations include:
- Babelforce
- 8x8
- Azure Data Lake
- Glia
- Freshworks
- Microsoft Dynamics 365
- Salesforce
- Zendesk
Who Is Creovai For?
Creovai software caters to customer service leaders in various industries and sectors, including:
- Healthcare
- Utilities
- Financial services
- Consumer goods & services
- Telecommunication
Is Creovai Right For You?
Creovai aims to enhance both customer and agent experiences with advanced software solutions designed for today's contact centers. It eliminates the anxiety associated with seeking help and simplifies complex interactions for agents. By providing conversation insights and real-time guidance, Creovai empowers contact centers to deliver better service and enables agents to assist customers more effectively.
Are you still unsure about Creovai? Call our team at (661) 384-7070 for expert guidance on your questions.