Overview
Creovai offers a conversation intelligence solution that delivers real-time guidance and actionable insights following customer interactions. This allows contact center leaders to understand the factors influencing experiences and make informed decisions for continuous improvement. However, some users note that the AI's word detection accuracy is less optimal.
Overall Rating
Based on 9 users reviews
4.1
Rating Distribution
Positive
89%
Neutral
11%
Negative
0%
Starting Price
Custom
Creovai Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Creovai?
Overview
Creovai software is an advanced AI-driven platform designed to enhance contact center operations by offering agents real-time guidance and comprehensive post-conversation analytics. Leaders can monitor all voice and digital interactions between agents and customers, gaining insights into factors affecting both experiences. It empowers them to make informed decisions that foster ongoing improvements in contact center performance and drive positive financial outcomes.
Creovai Pricing
Creovai Integrations
The software’s diverse third-party integrations include:
- Babelforce
- 8x8
- Azure Data Lake
- Glia
- Freshworks
- Microsoft Dynamics 365
- Salesforce
- Zendesk
Who Is Creovai For?
Creovai software caters to customer service leaders in various industries and sectors, including:
- Healthcare
- Utilities
- Financial services
- Consumer goods & services
- Telecommunication
Is Creovai Right For You?
Creovai aims to enhance both customer and agent experiences with advanced software solutions designed for today's contact centers. It eliminates the anxiety associated with seeking help and simplifies complex interactions for agents. By providing conversation insights and real-time guidance, Creovai empowers contact centers to deliver better service and enables agents to assist customers more effectively.
Are you still unsure about Creovai? Call our team at (661) 384-7070 for expert guidance on your questions.
Creovai Features
Real-Time Agent Assist enhances customer interactions by capturing audio and transcribing it directly from the agent's desktop. Utilizing AI for intent analysis, it provides dynamic checklists, coaching prompts, and automatic summaries, improving agent performance and customer satisfaction.
The solution helps streamline agent interactions by guiding them through complex conversations, integrating with existing systems for real-time data access, enabling a low-code setup for quick adjustments, and enhancing the overall agent and customer experience.
Creovai integrates with leading CCaaS providers to capture every customer interaction. Utilizing AI and machine learning, it analyzes conversations to provide actionable insights, identify performance factors, and enhance operational efficiency, customer retention, and sales conversions.
The software automates quality assurance by scoring every conversation against customized criteria, incorporating human evaluations, identifying coaching opportunities, and tracking progress in a centralized hub. It significantly reduces manual QA time and enhances agent and customer experiences.
Creovai captures insights from every interaction by transcribing conversations and analyzing key events and sentiments. Its advanced analytics identify operational factors, enabling actionable improvements and tracking progress. Thus, Creovai ultimately enhances customer experience and reduces operating costs.