Creovai

Creovai

9 Review(s)

Overview

Creovai offers a conversation intelligence solution that delivers real-time guidance and actionable insights following customer interactions. This allows contact center leaders to understand the factors influencing experiences and make informed decisions for continuous improvement. However, some users note that the AI's word detection accuracy is less optimal.

Overall Rating

Based on 9 users reviews

4.1

Rating Distribution

Positive

89%

Neutral

11%

Negative

0%

Starting Price
Custom

What Is Creovai?

Overview

Creovai software is an advanced AI-driven platform designed to enhance contact center operations by offering agents real-time guidance and comprehensive post-conversation analytics. Leaders can monitor all voice and digital interactions between agents and customers, gaining insights into factors affecting both experiences. It empowers them to make informed decisions that foster ongoing improvements in contact center performance and drive positive financial outcomes.

Creovai Pricing

The Creovai price model will depend on a business's size and requirements. Get a detailed Creovai cost estimate to make a suitable decision for your organization.

Creovai Integrations

The software’s diverse third-party integrations include:

  • Babelforce
  • 8x8
  • Azure Data Lake
  • Glia
  • Freshworks
  • Microsoft Dynamics 365
  • Salesforce
  • Zendesk
Schedule a free Creovai demo to learn more about its integration tools.

Who Is Creovai For?

Creovai software caters to customer service leaders in various industries and sectors, including:

  • Healthcare
  • Utilities
  • Financial services
  • Consumer goods & services
  • Telecommunication

Is Creovai Right For You?

Creovai aims to enhance both customer and agent experiences with advanced software solutions designed for today's contact centers. It eliminates the anxiety associated with seeking help and simplifies complex interactions for agents. By providing conversation insights and real-time guidance, Creovai empowers contact centers to deliver better service and enables agents to assist customers more effectively.

Are you still unsure about Creovai? Call our team at (661) 384-7070 for expert guidance on your questions.

Pros And Cons of Creovai

Pros

  • Offers advanced search capabilities

  • The user interface is intuitive and easy to navigate

  • It is easy to generate reports and dashboards with minimal manual input

  • Easy to customize features for different teams, allowing for tailored solutions

Cons

  • Limited language support

  • The AI word detection accuracy is not optimal

Frequently Asked Questions

Creovai provides support through e-mail.

Creovai software serves customer service leaders across various sectors, including healthcare, utilities, financial services, consumer goods and services, and telecommunications.

The Creovai cost is determined by each business's size and specific needs. Users are welcome to request a detailed analysis of the Creovai price.

The software's diverse third-party integrations include Babelforce, 8x8, Azure Data Lake, Glia, and many more.

Creovai does not offer a dedicated mobile app.

Creovai supports the English language.

Yes, Creovai provides API access.