astTECS
Last Updated
Overview
astTECS helps organizations improve business communications with IP PBX, call center, IVR, voice logging, and AI voice, chat, and avatar bots across channels. While on-premise deployments require servers and infrastructure, cloud and hybrid options support remote teams. Overall, it fits small businesses, startups, and large enterprises needing unified communications.
astTECS Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
astTECS Features
VOICE BOT
This feature enables hands-free AI conversations for real-time audio interactions, using speech recognition and natural responses and hands-free support. Real-Time STT and Natural TTS support speech-to-text and text-to-speech during the exchange. Users can start a voice chat to test audio-based assistance workflows.
AVATAR BOT
The platform offers an interactive experience using lifelike AI avatars with visual presence and conversational responses. Real-Time Lip-Sync aligns the avatar’s mouth movement with speech for more natural interaction. Teams can experience live avatars when a visual, guided conversation format is needed.
CHAT BOT
The software provides text-based intelligent conversations for quick queries and detailed interactions in a chat format. Instant replies are combined with smart memory to keep context across messages. Precise answers support teams that prefer text-first customer or internal support exchanges at scale.
AI-Powered IP PBX
This feature delivers AI IP PBX solutions for business communication infrastructure and unified calling environments for enterprises. Seamless communication and improved collaboration are core outcomes emphasized for daily operations. It can be used to support voice communication where PBX functionality is required.
AI Call Center
The software offers a suite of call center solutions designed to streamline communication and day-to-day operations. AI capabilities add automation to support efficiency and customer interactions across teams. It can help industries manage engagement workflows when contact volumes or routing needs increase.
Pros And Cons of astTECS
Pros
Flexible and scalable PBX setup
Strong built-in reporting and analytics
Quick integration with local CRM
Cons
Unstable performance for enterprise use
Tech support described as poor by the users
astTECS Reviews
Total 1 reviews
1
All reviews are from verified customers
Rating Distribution
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4
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3
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2
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Share your experience
Small Business, 11-50 employees
Less than 6 months
“year long delays and broken bot”
Pros
The project was ultimately completed and handed over though only after major delays. There were also a few testing sessions conducted before the final delivery.
Cons
Working with astTECS for WhatsApp Bot Services has been extremely disappointing. We signed the purchase order in October 2023 expecting a reliable solution but it took nearly a full year for the project to be delivered. While a bit of initial testing did happen, the bot's live performance was nowhere near acceptable. Customers kept running into recurring problems which caused frustration, abandoned chats, lost revenue and harm to our business reputation. We submitted several support requests and sent detailed complaint emails that clearly outlined the functionality issues as well as the lack of response from the support team yet nothing has been resolved. The long delay, the bot not functioning properly and the poor support have cost us a substantial amount of time and resulted in serious financial losses. We would not recommend this for any critical business use where dependable performance and responsive support really matter.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Frequently Asked Questions
What level of support does astTECS offer?
astTECS offers support through phone and email.
What types of pricing plans does astTECS offer?
astTECS price is custom based, tailored to the organization’s specific requirements. Get a detailed astTECS cost breakdown tailored to your specific requirements.
What other apps does astTECS integrate with?
astTECS integrates with multiple systems and platforms, including SugarCRM software, Zendesk, and Zoho CRM software.
Who are the typical users of astTECS?
astTECS features are used by a wide range of industries and sectors, including education, healthcare, and real estate.
Does astTECS have a mobile app?
Yes, astTECS offers a dedicated mobile app.
Does astTECS offer an API?
Yes, astTECS offers an API.
What language does astTECS support?
astTECS primarily supports the English language.