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Overview
Call Handling helps organizations manage customer communications through cloud-based virtual contact center services and AI-powered chatbots. While advanced self-service tools are limited, the platform provides reliable uptime and flexible deployment. Overall, it is a dependable solution for charities, retailers, and public sector organizations seeking operational efficiency across multiple locations.
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Starting Price
Custom
Call Handling Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Call Handling?
Call Handling is a cloud-based Virtual Contact Center (VCC) designed for diverse industries. It provides a modular suite of solutions including voice, email, SMS, and social media integration to unify digital communications. By offering automated telephony and managed cloud services, the platform helps organizations streamline inquiry management and improve service levels. This technology enables teams to maintain professional connectivity across multiple locations without the need for complex hardware installations or on-site maintenance.
Call Handling Pricing
The Call Handling cost is structured around the following plans:
- Enterprise/Custom: Custom pricing
- Professional: £39.00/month
- Standard: £23.00/month
- Lite: £12.00/month
Disclaimer: The pricing is subject to change.
Call Handling Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Call Handling For?
Call Handling is ideal for a wide range of industries and sectors, including:
- Construction
- Public sector
- Retail
- Nonprofits
Is Call Handling Right For You?
This software could be the ideal choice if you want a secure, scalable cloud contact center solution. Call Handling helps businesses improve client communication, enhance staff efficiency, and streamline operations. With GDPR compliance, omnichannel support, AI chatbots, and real-time analytics, it ensures reliability, data security, and growth. Trusted by UK charities, public sector organizations, and retailers, it empowers teams to deliver better customer experiences every day.
Still doubtful if Call Handling is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Call Handling Features
The software utilizes Futr-powered AI technology to automate conversations and provide 24/7 self-service support. This feature handles frequently asked questions efficiently in over 120 languages, reducing the need for additional agents. Users can deploy it as a standalone tool or integrate it within the full virtual contact center suite.
The platform offers a virtual queue feature that allows callers to hold their position without staying on the line. This functionality reduces abandonment rates and improves the customer experience by providing estimated wait times. It ensures a smoother user journey while maximizing the productivity of client-facing support teams.
This feature enables a ‘step-out’ and callback functionality, allowing customers to request a return call instead of waiting. Call Handling software manages these requests automatically to ensure timely follow-ups. It helps organizations maintain high satisfaction levels by respecting customer time and streamlining the resolution pathway for inquiries.
Users can implement priority queueing to fast-track high-value calls and whitelisted contacts through custom call flows. The platform uses attribute-based and behavior-based routing to ensure critical interactions are handled first. This feature helps businesses increase conversion rates and meet core KPIs by focusing resources on premium service delivery.
