Call Handling: Pricing, Free Demo & Features

Last Updated Jun 3, 2026

Overview

Call Handling helps organizations manage customer communications through cloud-based virtual contact center services and AI-powered chatbots. While advanced self-service tools are limited, the platform provides reliable uptime and flexible deployment. Overall, it is a dependable solution for charities, retailers, and public sector organizations seeking operational efficiency across multiple locations.

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Starting Price

Custom

Product Snapshot

Call Handling Specifications

Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
CRM Integration
Omnichannel Support
Call Scripting
Real-Time Dashboard
Voicemail And Callback Management
Agent Scheduling And Management

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What Is Call Handling?

Call Handling is a cloud-based Virtual Contact Center (VCC) designed for diverse industries. It provides a modular suite of solutions including voice, email, SMS, and social media integration to unify digital communications. By offering automated telephony and managed cloud services, the platform helps organizations streamline inquiry management and improve service levels. This technology enables teams to maintain professional connectivity across multiple locations without the need for complex hardware installations or on-site maintenance.

Call Handling Pricing

The Call Handling cost is structured around the following plans:

Enterprise/Custom: Custom pricing
Professional: £39.00/month
Standard: £23.00/month
Lite: £12.00/month

A special charity plan, Active, is also available for £32.00/month. Request a personalized Call Handling pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Call Handling Integrations

The software supports integration with multiple systems and platforms, such as:

Watch the Call Handling demo to learn more about its integration arrangements.

Who Is Call Handling For?

Call Handling is ideal for a wide range of industries and sectors, including:

Construction
Public sector
Retail
Nonprofits

Is Call Handling Right For You?

This software could be the ideal choice if you want a secure, scalable cloud contact center solution. Call Handling helps businesses improve client communication, enhance staff efficiency, and streamline operations. With GDPR compliance, omnichannel support, AI chatbots, and real-time analytics, it ensures reliability, data security, and growth. Trusted by UK charities, public sector organizations, and retailers, it empowers teams to deliver better customer experiences every day.

Still doubtful if Call Handling is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Call Handling Features

Smart Chatbot

The software utilizes Futr-powered AI technology to automate conversations and provide 24/7 self-service support. This feature handles frequently asked questions efficiently in over 120 languages, reducing the need for additional agents. Users can deploy it as a standalone tool or integrate it within the full virtual contact center suite.

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Virtual Queue

The platform offers a virtual queue feature that allows callers to hold their position without staying on the line. This functionality reduces abandonment rates and improves the customer experience by providing estimated wait times. It ensures a smoother user journey while maximizing the productivity of client-facing support teams.

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Callback Request

This feature enables a ‘step-out’ and callback functionality, allowing customers to request a return call instead of waiting. Call Handling software manages these requests automatically to ensure timely follow-ups. It helps organizations maintain high satisfaction levels by respecting customer time and streamlining the resolution pathway for inquiries.

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Priority Queueing

Users can implement priority queueing to fast-track high-value calls and whitelisted contacts through custom call flows. The platform uses attribute-based and behavior-based routing to ensure critical interactions are handled first. This feature helps businesses increase conversion rates and meet core KPIs by focusing resources on premium service delivery.

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Pros And Cons of Call Handling

A quick look at Call Handling's strengths and weaknesses to
help you decide if it's the right fit

Pros

Real-time reporting and analytics suite
AI-powered chatbot for self-service
Efficient call queue and callback management

Cons

Setup for large teams can take time
Requires internet connectivity for cloud access

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Call Handling?

Call Handling features are used by organizations across industries and sectors, including construction, retail, and charities.

Does Call Handling offer an API?

Yes, Call Handling offers an API.

What level of support does Call Handling offer?

Call Handling offers support through a contact form, phone, and email.

Does Call Handling have a mobile app?

No, Call Handling does not offer a dedicated mobile app.

What language does Call Handling support?

Call Handling primarily supports the English language.

What types of pricing plans does Call Handling offer?

Call Handling pricing starts at £12.00/month for Lite, £23.00/month for Standard, £39.00/month for Professional, with Enterprise/Custom plan available with custom pricing. Get a detailed Call Handling price estimate tailored to your specific requirements.

What other apps does Call Handling integrate with?

Call Handling integrates with various third-party applications, such as Zendesk, Microsoft Dynamics CRM, and Salesforce.