Callr

This feature supports inbound and outbound interactions by integrating voice and message conversations into a product through Callr’s API. It is positioned for teams that want to capture conversation data, AI analysis, and push it where they need it. It helps connect communications to downstream systems for follow-up and reporting.

The platform supports voice, SMS, and email, so teams can use multiple channels within a single integration. It implements touchpoints for messaging, calling, notifications, and follow-ups inside an app. It helps keep communications consistent while enabling data capture and routing across channels as needed.

The software offers call tracking and analytics to collect interaction data and support reporting needs. It assigns local phone numbers to listings or web pages to capture details and demonstrate ROI. It helps teams connect online and offline call sources to outcomes for clearer overall performance analysis.

This feature provides AI conversation intelligence that generates transcripts and recaps in seconds, along with insights from conversations. It automatically analyzes voice and message interactions to extract signals such as sentiment, intent, and satisfaction. It helps users gain customer insights and enrich records through captured conversation data.

The platform enables building custom flows to implement custom notifications and IVR flows within an app. It is a low-code and serverless, with a vast set of actions that can be combined into tailored scenarios. It helps teams test and iterate quickly while using SMS, voice, and email touchpoints.