“all in one communication powerhouse”

Pros

Having everything in one place makes this incredibly useful. It brings together pretty much every modern communication channel in a single app, including group chats, direct messaging, video meetings, one on one calls, casual audio conversations and even chats with external partners or customers. The range of ways you can use it feels almost endless.

Cons

It still has room for improvement even though it clearly has the potential to be truly helpful. Adding features such as a calendar or a dedicated file sharing view would make a big difference. It would also benefit from a clearer overall layout and a smoother workflow when moving between different workspaces.

“feature packed calling experience”

Pros

It stands out to me for its phone style interface which feels very complete and familiar to use. It also offers a wide range of features so it covers pretty much everything I need in one place.

Cons

At times, it can feel a bit laggy and the call quality is not always consistent since it can vary from time to time.

“Outdated interface”

Pros

Calling has been dependable and both voice and video calls are usually stable. It also works well with desk phone systems through CUCM and the call quality stays consistent when the network is properly configured.

Cons

The interface feels outdated especially compared with Teams, Webex and Zoom. It's also not as user friendly as those newer platforms.

“clean layout for support calls”

Pros

This app makes customer service calls feel high quality thanks to its clean interface and overall simplicity. It works as a practical solution for handling phone support without a lot of hassle.

Cons

There have been a few connectivity problems while using this although they seem to be tied more to the user's internet connection than to the software itself.

“solid team chat for work”

Pros

The software handled what we needed when it came to chatting with teammates and staying in touch with others across the company.

Cons

One downside was the limited ability to integrate additional productivity or communication apps.

“chat, calls and video all together”

Pros

Having chat, calls and video meetings in one single platform makes staying in touch with coworkers really convenient. The interface feels user friendly and that helps make daily work feel smoother.

Cons

Sometimes, the application can feel a bit heavy and take longer to start especially on older computers. It's nothing too serious but it could definitely be optimized better.

“excellent call tracking features”

Pros

Working with this software in a call center setting has been fantastic. The functionality is impressive especially when it comes to tracking calls, recording them and reviewing caller interactions. It fits perfectly in a call heavy environment and handles those tasks really well.

Cons

After using it every day for the past two years, I honestly haven't run into a single issue. Setup was quick and their customer service has always been professional and reliable.

“great for daily use”

Pros

Starting the workday with this feels very easy because it's so simple to use. Logging in and getting it running each day is about as effortless as opening my email.

Cons

That said, sometimes there are latency and communication problems between Jabber and Finnesse which can result in calls not being recorded.

“Protects my privacy”

Pros

Using this makes it really convenient to call clients like a phone without having to share a personal number. It's also nice that there's an app available and the call log is very helpful.

Cons

I honestly don't have any real complaints about this since it worked well for me. The only thing I'd want is the ability to listen to voicemails directly in the app instead of getting notified by email.

“reliable calling across teams”

Pros

Connecting with people and placing both internal and external calls is really easy with this. The interface is also easy to figure out.

Cons

However it can lag sometimes and then disconnect from Finesse which ends up dropping my calls.

“useful Cisco integration”

Pros

One of the best things about this software is how well it works with other Cisco products especially the phones. Features like caller ID and number search are really useful in day to day communication. It also runs on both desktop and mobile so staying connected is possible even when you're out of the office.

Cons

At times, there can be a slight delay between a phone call and the app updating which some users may notice.

“quick messaging”

Pros

The instant messaging feature worked really well for fast, back and forth communication.

Cons

The desktop sharing tool could be a bit glitchy at times during meetings.

“simple features with Microsoft Office integrations”

Pros

It keeps things simple to use while still offering plenty of functionality especially with its Microsoft Office integration.

Cons

While it does offer many useful feature ocassionally some settings stop working properly, such as the Office add in or the selected microphone and speaker device changing on their own.

“frequent call drops”

Pros

Honestly, there's nothing here that stands out in a good way. It isn't user friendly at all and it really needs to be far more stable.

Cons

Jabber has been very unstable, with frequent connection dropouts and from my point of view it just isn't reliable enough to use consistently. On top of that it can't handle switching networks on its own when I walk outside during a call on Wi Fi. The connection doesn't stay active once it moves over to the mobile 5G network.

“All in one solution”

Pros

This tool feels like a really complete all in one solution as it covers video calls, internal conferences between coworkers and internal messaging, all in one place.

Cons

From time to time, the software can bug out and the only fix is to force close it and restart it so its not the most reliable.

“versatile communication tool”

Pros

The platform has become a widely used option thanks to how versatile it is and how well it integrates with other tools.

Cons

Now and then, call quality or connectivity can run into problems especially when the internet connection in the area is weak.

“helpful caller ID feature”

Pros

One feature I really appreciate in day to day work is the caller ID, it's smart and genuinely useful. The number search function is also very handy and makes it much easier to find contacts quickly.

Cons

Ocassionally, there's a slight delay between the phone and the app when showing who's calling.

“too limited for modern teams”

Pros

Handy for internal messaging and it's simple to use without much of a learning curve.

Cons

It feels pretty limited in terms of extra features especially since a lot of other platforms combine chat with several other useful options.

“remote calling that works”

Pros

Having a dedicated number and being able to place calls directly from my computer is really convenient. It's especially useful anytime I'm working remotely.

Cons

A downside is that it only works for making and receiving calls on the computer when there's an internet or WiFi connection.

“Simple to use”

Pros

It has been a really solid communication tool for me. It's simple to use and comes with a lot of useful and interesting features that make everyday communication easier.

Cons

Every now and then, I run into an issue with the alerts.