Contivio
Last Updated
Overview
Contivio helps sales and support teams extend their CRM into a centralized contact center environment. While its AI-driven automation capabilities may require initial configuration, the platform supports scalable cloud communications. Overall, it is a strong option for organizations seeking a tightly integrated contact center solution within their existing CRM ecosystem.
Contivio Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
Contivio Features
Call Recording And Monitoring
The platform lets supervisors listen in on calls in real time and review prior recordings by agents within the CRM. It also supports variable percentage recording from 1–100%, keeping quality checks and call history tied to agent activity.
Call Disposition, Notes, Wrap Up
The software enables agents to select dispositions and record notes directly in the toolbar to document outcomes in the CRM. It also supports a programmed wrap-up period, giving agents time to complete notes before moving to the next customer.
Intelligent Routing And ACD
This feature routes inbound traffic using ACD and options like CRM adaptive routing, skill-based routing, priority routing, and schedule-based rules. It also supports self-service IVR, automatic call back, queue voicemail, dial by extension, and call surveys.
Management Tools And Reporting
Contivio supports real-time monitoring and reporting through live statistics, agent status reporting, dashboards, and leaderboards that can be viewed by agent, queue, or media type. It also provides historical KPIs with filtering, workforce management, and multi-level admin privileges.
Take And Make Calls
This feature lets agents handle calls directly from the Contivio toolbar within the CRM, eliminating the need to switch between applications. It supports call forwarding, warm and cold transfers, multi-party conferencing with up to five participants, speed dial, access to a company directory, and hot-desking for flexible agent use.
Pros And Cons of Contivio
Pros
Easy setup for everyday use
The admin interface feels straightforward to manage
CRM-connected workflows save time for agents
Cons
Needs a strong, reliable internet connection
Customer support response times may vary
Contivio Reviews
Total 10 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars30%
4
Stars30%
3
Stars10%
2
Stars30%
1
Stars0%
Share your experience
Media Production, 11-50 employees
Less than a year
“reliable call recording”
Pros
It handles call recording the right way and it makes sure different processes are managed properly. It provides a solid approach for making every call solution immediate.
Cons
I cant think of any downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 51-100 employees
Less than a year
“helpful insights”
Pros
This platform provides a lot of useful information about each call and it's really helpful that we can go back and listen to any call whenever questions come up.
Cons
The part I don't enjoy is how many options are shown on the screen. It can feel a little overwhelming at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 101-500 employees
More than a year
“user friendly tool”
Pros
Contivio has been really user friendly and simple to work with and I rarely run into any problems while using it.
Cons
Only issue I've had is that a few calls didn't go through but it's only happened maybe three times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
What other apps does Contivio integrate with?
Contivio integrates with multiple systems and platforms, including Zendesk, Salesforce, and Microsoft.
What level of support does Contivio offer?
Contivio offers support through email and phone.
What types of pricing plans does Contivio offer?
Contivio price plans start at $99/user/month for 5–50 users, $89/user/month for 51–99 users, and $79/user/month for 100+ users. Get a detailed Contivio cost breakdown tailored to your specific requirements.
Does Contivio offer an API?
Information regarding API is currently unspecified by the vendor.
Who are the typical users of Contivio?
Contivio features are used by organizations across a wide range of industries and sectors, including retail, manufacturing, and distribution.
Does Contivio have a mobile app?
Yes, Contivio offers a dedicated mobile app.
What language does Contivio support?
Contivio primarily supports the English language.