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Overview
Contivio helps sales and support teams extend their CRM into a centralized contact center environment. While its AI-driven automation capabilities may require initial configuration, the platform supports scalable cloud communications. Overall, it is a strong option for organizations seeking a tightly integrated contact center solution within their existing CRM ecosystem.
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Starting Price
Custom
Contivio Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Contivio?
Contivio is a cloud contact center and telephony software for sales and support teams that use NetSuite or other CRMs. It unifies blended voice, live chat, and chatbots, SMS/MMS, fax, and email in one workspace, with screen pops, a CRM power dialer, IVR self-service, ACD, and intelligent routing. Contivio also provides report templates, live dashboards, and integrated call center metrics for real-time visibility. It helps teams manage interactions and automate workflows from one admin portal.
Contivio Pricing
The vendor offers the following pricing options:
- 5-50 users: $99/user/month
- 51-99 user: $89/user/month
- 100+ users: $79/user/month
Disclaimer: The pricing is subject to change.
Contivio Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Microsoft
- Zendesk suite
- Oracle NetSuite
- HubSpot CRM software
Who Is Contivio For?
Contivio is ideal for a wide range of industries and sectors, including:
- Manufacturing
- Distribution
- Retail
- Storage
- Product development
- Healthcare
Is Contivio Right For You?
If you’re a sales or support team using NetSuite or another CRM and want to extend CRM functionality into a contact center, Contivio provides an AI contact center that unifies multiple media channels in one workspace.
The platform also offers real-time visibility through templates, dashboards, and integrated contact center metrics. Moreover, it is ISO27001 certified with AWS deployment. If your priority is a CRM-connected, cloud-based contact center with unified channels and reporting, it may be a fit.
Still doubtful if Contivio software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Contivio Features
The platform lets supervisors listen in on calls in real time and review prior recordings by agents within the CRM. It also supports variable percentage recording from 1–100%, keeping quality checks and call history tied to agent activity.
The software enables agents to select dispositions and record notes directly in the toolbar to document outcomes in the CRM. It also supports a programmed wrap-up period, giving agents time to complete notes before moving to the next customer.
This feature routes inbound traffic using ACD and options like CRM adaptive routing, skill-based routing, priority routing, and schedule-based rules. It also supports self-service IVR, automatic call back, queue voicemail, dial by extension, and call surveys.
Contivio supports real-time monitoring and reporting through live statistics, agent status reporting, dashboards, and leaderboards that can be viewed by agent, queue, or media type. It also provides historical KPIs with filtering, workforce management, and multi-level admin privileges.
This feature lets agents handle calls directly from the Contivio toolbar within the CRM, eliminating the need to switch between applications. It supports call forwarding, warm and cold transfers, multi-party conferencing with up to five participants, speed dial, access to a company directory, and hot-desking for flexible agent use.
