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Overview
Dialpad AI Contact Center helps teams improve customer interactions with AI-powered coaching, real-time call transcription, and automated routing. While performance can be slow under peak hours, it supports secure, scalable operations for growing businesses and contact center teams.
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Starting Price
Multiple Tiers
Dialpad AI Contact Center Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Dialpad AI Contact Center?
Dialpad AI Contact Center is a cloud-based call center software accessible through web and desktop applications, built to help businesses manage customer communications efficiently. It offers real-time call transcription, intelligent call routing, and performance analytics that help teams respond faster and improve service quality. The software scales well for growing businesses, enabling managers to monitor activity, support agents, and make data driven decisions as operations expand.
Dialpad AI Contact Center Pricing
Businesses can choose from the following Dialpad price plans:
Dialpad Connect
- Standard: $27/user/month
- Pro: $35/user/month
- Enterprise: Custom pricing
Dialpad Support
- Essentials: $95/user/month
- Advanced: $135/user/month
- Premium: $170/user/month
Dialpad Sell
- Essentials: $49/user/month
- Advanced: $110/user/month
- Premium: $170/user/month
Disclaimer: The pricing is subject to change.
Dialpad AI Contact Center Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft 365 software
- Microsoft Teams
- Zendesk Suite
- Zoho CRM software
- Google Workspace software
- HubSpot CRM software
- Microsoft Dynamics
Who Is Dialpad AI Contact Center For?
Dialpad AI Contact Center software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Technology
- Retail
- Insurance
- Recruiting
- Education
- Automotive
Is Dialpad AI Contact Center Right For You?
If you are a business aiming for exceptional customer experience and agent efficiency, Dialpad is the ideal fit. This platform solves the pain points of manual note-taking and slow issue resolution with AI-powered features like real-time coaching and automated call summaries. It offers massive scalability and is recognized as a CCaaS Leader in the 2021 SPARK Matrix.
Built on Google Cloud Platform, it maintains a private and secure environment. Compliance includes GDPR, HIPAA, and AICPA SOC 2 Type II, helping to secure customer data. The platform is trusted by famous customer companies like T-Mobile for Business, Motorola, and RE/MAX.
Still doubtful if Dialpad AI Contact Center is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dialpad AI Contact Center Features
The AI CSAT feature automatically infers a customer satisfaction score for every single interaction with maximum accuracy. This predictive scoring model provides management with real-time insights, enabling swift intervention and continuous improvement across all contact center conversations.
Dialpad's AI Sales Coach delivers instant, personalized coaching and strategic recommendations to sales representatives during live calls. This real-time guidance, including objection handling tips and product details, accelerates rep onboarding and ensures consistent, high-quality messaging across the entire team.
The software’s Conversational AI includes immediate, highly accurate real-time transcription of all voice calls using natural language understanding. Furthermore, it automatically generates a concise summary and action items (AI Recaps) after every interaction, eliminating the need for manual note-taking.
The Dialpad Auto Attendant acts as a virtual receptionist, automatically handling and routing a high volume of inbound calls efficiently. This multi-level system allows businesses to customize greetings and define complex call flow prioritizations, ensuring every caller is directed to the correct person or department promptly.
The Chatbot Support functionality provides customers with automated self-service and is built using a simple no-code, drag-and-drop builder. This allows businesses to easily deploy sophisticated virtual agents that handle high-volume, routine requests across all digital channels, freeing human agents for complex issues.
