Dialpad AI Contact Center

The AI CSAT feature automatically infers a customer satisfaction score for every single interaction with maximum accuracy. This predictive scoring model provides management with real-time insights, enabling swift intervention and continuous improvement across all contact center conversations.

Dialpad's AI Sales Coach delivers instant, personalized coaching and strategic recommendations to sales representatives during live calls. This real-time guidance, including objection handling tips and product details, accelerates rep onboarding and ensures consistent, high-quality messaging across the entire team.

The software’s Conversational AI includes immediate, highly accurate real-time transcription of all voice calls using natural language understanding. Furthermore, it automatically generates a concise summary and action items (AI Recaps) after every interaction, eliminating the need for manual note-taking.

The Dialpad Auto Attendant acts as a virtual receptionist, automatically handling and routing a high volume of inbound calls efficiently. This multi-level system allows businesses to customize greetings and define complex call flow prioritizations, ensuring every caller is directed to the correct person or department promptly.

The Chatbot Support functionality provides customers with automated self-service and is built using a simple no-code, drag-and-drop builder. This allows businesses to easily deploy sophisticated virtual agents that handle high-volume, routine requests across all digital channels, freeing human agents for complex issues.