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Overview
Exotel software helps teams manage customer interactions across voice and digital channels with AI-driven routing, unified engagement, and enterprise-grade reliability. While some advanced customization depends on configuration depth, it suits mid-sized to large organizations seeking secure, scalable customer experience operations across support, sales, and service teams.
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Starting Price
Custom
Exotel Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
CRM Integration
What Is Exotel?
Exotel is a cloud-based customer experience and communication software designed for businesses managing customer interactions across voice and digital channels. The platform unifies channels, tools, and teams through AI-driven intelligence, routing, analytics, and CPaaS APIs, enabling consistent customer journeys. It emphasizes automation combined with human oversight, enterprise-grade uptime, and compliance-ready design. Exotel helps organizations improve visibility, coordination, and resolution efficiency across large-scale customer engagement operations.
Exotel Pricing
The Exotel cost is structured around the following plans:
Enterprise Contact Center
- XPrime - Starting form $70
- XPro - Starting form $100
- Xtrm - Custom pricing
Business Phone System
- Dabbler - ₹ 9,999
- Believer - ₹ 19,999
- Influencer - ₹ 49,999
- Enterprises - Custom pricing
Communication API’s - Custom pricing
AI Automation - Custom pricing
Disclaimer: The pricing is subject to change.
Exotel Integrations
Exotel features seamless integration with various third-party applications, including:
- HubSpot CRM software
- Zoho CRM software
- Shopify software
- Zendesk Suite
- Salesforce
- CleverTap
Who Is Exotel For?
The platform caters to a variety of industries, including:
- Financial services
- eCommerce
- Logistics
- Hyperlocal
- Healthcare
- Education
Is Exotel Right For You?
If you are an organization aiming to unify customer interactions across channels while balancing automation with human judgment, Exotel offers a single platform that delivers consistent, intelligent customer experiences at scale. It focuses on transforming interactions into actionable insights, enabling faster resolutions and greater operational visibility.
Built with native telco reliability, Exotel supports enterprise-grade uptime and compliance-ready design, including GDPR, PCI-DSS, and ISO standards. Trusted globally to handle billions of interactions annually, it is a suitable option for businesses prioritizing a secure, scalable, and intelligence-driven customer experience.
Still not sure if Exotel is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Exotel Features
Exotel enables website visitors to connect instantly with relevant agents through integrated APIs. It reduces friction during purchase moments, captures intent while interest remains high, and improves speed across support workflows.
Call Recording within the software captures and stores customer conversations for review and quality monitoring. It supports agent training, dispute resolution, and interaction analysis to inform decisions that strengthen consistency, compliance, and customer experience.
Exotel enables customized call flows that route callers efficiently and present relevant options. It replaces prompts with configurable menus, creating a professional call-handling experience that minimizes wait time and improves interaction clarity.
The software provides campaign-level visibility across voice and messaging interactions. It delivers metrics on call outcomes and SMS activity, supporting performance evaluation, optimization decisions, and attribution across marketing efforts.
Exotel displays contextual customer information at the moment of connection. It surfaces caller name, phone number, and call history, enabling informed conversations, faster resolution, and continuity across customer interactions.
