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Overview
GigTel unifies business communications through cloud-based VoIP, video conferencing, and analytics tools. Though the setup requires transitioning from legacy hardware, its seamless functionality supports smooth daily operations without complex on-site equipment. Ultimately, it stands out as a reliable solution for enhancing organizational connectivity and customer engagement.
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Starting Price
Custom
GigTel Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- Omnichannel Support
What Is GigTel?
GigTel software is a cloud-based Unified Communications as a Service (UCaaS) platform designed to centralize business interactions. It replaces traditional phone systems with a suite of tools, including VoIP, video conferencing, and auto-attendants. By unifying these channels, the solution helps businesses reduce infrastructure costs and improve team responsiveness. All in all, GigTel is beneficial for small to mid-sized organizations seeking to modernize their communication workflows without complex hardware installations.
GigTel Pricing
Disclaimer: The pricing is subject to change.
GigTel Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Zoho CRM software
- HubSpot CRM software
- Microsoft Outlook
- SugarCRM software
Who Is GigTel For?
GigTel is ideal for businesses, managed service providers (MSPs), and partners seeking a unified cloud communications platform for calls, messaging, video, and collaboration.
Is GigTel Right For You?
If you need a reliable cloud communication platform that scales with your growth, GigTel is a strong contender. The platform is particularly effective for organizations with remote teams, offering secure, geo-redundant reliability to ensure business continuity. With its ability to combine voice, video, and text into one streamlined interface, it supports companies looking to modernize their telephony. Recognized by Network Infrastructure as the “Top VoIP Solutions Provider 2024,” its focus on easy administration makes it a strong fit for firms seeking to reduce IT overhead.
Still not sure about GigTel? Contact our support team at (661) 384-7070 for further guidance.
GigTel Features
Virtual Receptionists
This feature functions as an intelligent auto-attendant, automatically routing incoming calls to the correct department or employee. It allows businesses to customize greeting scripts and call flows, ensuring professional customer handling without the need for a full-time receptionist.
Communication And Collaboration
GigTel unifies voice, video, and messaging tools into a single platform to enhance team productivity. Users can seamlessly switch between device modes, share screens during meetings, and utilize instant messaging. Therefore, it helps foster real-time cooperation regardless of their physical location.
On-Demand Analytics
The platform provides comprehensive performance analytics that offer deep insights into call volumes, agent activity, and customer interactions. Managers can access real-time data reports to monitor service levels, identify trends, and make informed decisions to optimize contact center operations efficiently.
Remote Agent Capability
Designed for the modern workforce, this capability empowers agents to work from anywhere using the GigTel mobile or web app. It ensures remote staff have full access to business phone features, maintaining seamless continuity and service quality outside the office.
Easy Administration
The software offers a centralized web-based portal that simplifies system management for IT administrators. Users can easily add extensions, configure routing rules, and manage device settings from a single dashboard. In this regard, GigTel reduces the technical burden associated with traditional phone system maintenance.
Pros And Cons of GigTel
Pros
Easy administration through its intuitive portal
Virtual receptionist and auto-attendant included
Integrated video conferencing and webinars for up to large audiences
Cons
VoIP depends on a reliable internet connection
Advanced analytics require configuration and setup
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Frequently Asked Questions
What types of pricing plans does GigTel offer?
The GigTel price starts at $9.99/user/month. Request a personalized GigTel pricing quote for your business.
What language does GigTel support?
GigTel is primarily available in English; however, it includes multilingual capabilities for its auto-attendant features.
Does GigTel offer an API?
Yes, GigTel offers an API.
What level of support does GigTel offer?
GigTel provides support through email, phone, chat, a comprehensive knowledge base, and general resources, such as FAQs and blogs.
Who are the typical users of GigTel?
The typical users of GigTel features are businesses, managed service providers (MSPs), and partners seeking a unified cloud communications platform for calls, messaging, video, and collaboration.
What other apps does GigTel integrate with?
GigTel software integrates with various third-party platforms, such as Salesforce, Zoho, HubSpot, Microsoft Outlook, and Sugar.
Does GigTel have a mobile app?
Yes, GigTel offers a mobile app for both Android and iOS devices.