Last Updated
Overview
Help Lightning offers video collaboration tools for global expert assistance. It features augmented reality elements, such as merging video streams and 3D annotations, enhancing real-time communication for complex problem-solving. While users desire faster software, they commend Help Lightning's outstanding customer support.
Overall Rating
Based on 10 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Help Lightning Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Help Lightning?
Overview
Help Lightning software is a cloud-based, enterprise-wide AR platform that delivers rapid visual assistance by connecting users with remote experts. It features advanced tools like AI speed-assist, spatial computing, patented merged reality, curated knowledge resources, AI value analytics, and automated visual procedures for effective guided self-help.
Help Lightning Pricing
Help Lightning Integrations
Help Lightning integrates with various third-party applications, including:
- ServiceNow
- ServicePower
- Salesforce
- Genesys
- IFS
Who Is Help Lightning For?
Help Lightning benefits various industries and sectors, including:
- Medical & scientific equipment
- Telecommunications
- Manufacturing
- Distribution & logistics
- Office equipment
- Energy & utilities
- Food & beverage equipment
Is Help Lightning Right For You?
Help Lightning is a versatile tool that enhances virtual support and training, delivering cost savings without sacrificing quality. Its user-friendly interface and camera-in-camera feature allows technicians to troubleshoot remotely, saving travel costs and improving guidance. It ultimately reduces hardware issue resolution time and enhances the end-user experience.
Are you still trying to figure out Help Lightning? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Help Lightning Features
AI Speed-Assist
Help Lightning's AI capabilities enhance remote support with tools like VoiceScript AI for transcription, IntelliAssist AI for real-time troubleshooting, ClearSight AI for visual analysis, and SmartFolders and SmartTags AI for efficient asset management and procedural guidance.
Merged Reality (MR)
A patented mixed-reality video collaboration experience enables experts to work alongside those needing assistance. It features live gestures, visual instructions, 3D annotations, and seamless document examination, allowing experts to respond 11 times faster than AR-only solutions.
Remote Guided Visual Procedures
Remote automated guided visual procedures enhance service and communication speed, offering instant self-help and expediting resolutions. These procedures support implementation, inspection, and diagnosis, resulting in faster problem-solving, reduced costs, and increased efficiency.
Knowledge Management
Manufacturers and service organizations enhance communication by sharing curated knowledge, including images and documents, for installation and troubleshooting. This system provides pre-labeled information and guided visual procedures for offline use by field service engineers and technical support representatives.
Collaboration
Help Lightning features specialized capabilities for ultra-low bandwidth and offers comprehensive chat and messaging functions. It enables quick, accurate communication in noisy environments and retains valuable bidirectional information exchanged during and after fast-help calls.
Pros And Cons of Help Lightning
Pros
Enhanced visual support
Easy implementation
Video saving & layover functionality
Intuitive user interface tools
Cons
The software may slow down some computers, especially those with insufficient RAM or a weak video card
Call quality depends on the end user's device and connection
Help Lightning Reviews
Total 10 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospital & Health Care, 500+ employees
More than a year
“Great remote support and delivering value”
Pros
Help Lightning is incredibly user-friendly, which is essential when working with customers who may not be familiar with the technology. It allows for immediate session initiation without requiring the end user to download any apps, speeding up the time it takes to deliver solutions. The merged reality feature also enables side-by-side coaching while remote, contributing to significant savings by avoiding unnecessary dispatches.
Cons
Adding translation features would help expand the product's global reach although the user interface is already simple and friendly enough for most users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Machinery, 101-500 employees
More than a year
“Excellent product for entering the world of merged reality”
Pros
Help lightning has really made it simple to work with techs and customers to explain and troubleshoot CNC control-related issues. This tool allows me to bypass step by step instructions and gives me real-time feedback, enabling quick resolution of customer issues that would have otherwise taken hours via email and screenshots.
Cons
We occasionally face signal strength issues, which causes connections to not always work as expected. This can be a barrier to broader company adoption.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Higher Education, 500+ employees
More than a year
“A fantastic product!”
Pros
The power of Help Lightning is remarkable. Its ability to conduct remote teaching, training, repairs, and guidance is extraordinary. It's easy to use, and it's especially powerful for complex tasks when two people are in different locations. It's a must-have tool, and well worth the investment.
Cons
There's nothing I would change and I'm very satisfied with everything the platform offers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Help Lightning offer an API?
Yes, Help Lightning provides API access.
What language does Help Lightning support?
Help Lightning provides multilingual support through English, Spanish, Portuguese, French, German, Italian, Chinese (Simplified), Japanese, and Korean.
What other apps does Help Lightning integrate with?
Help Lightning integrates with several third-party applications, including ServiceNow, ServicePower, Salesforce, Genesys, and IFS.
Does Help Lightning support mobile devices?
Yes, Help Lightning offers support for mobile devices.
What types of pricing plans does Help Lightning offer?
The Help Lightning pricing structure operates on user licenses. Users can request a custom quote for detailed Help Lightning software costs.
Who are the typical users of Help Lightning?
Help Lightning benefits various industries, including medical and scientific equipment, telecommunications, manufacturing, distribution and logistics, office equipment, energy and utilities, and food and beverage equipment.
What level of support does Help Lightning offer?
Help Lightning provides various support options, including Chat, Email/Help Desk, Phone Support, FAQs/Forum, and Knowledge Base.