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Help Lightning

Help Lightning

Help Lightning

Help Lightning offers video collaboration tools for global expert assistance. It features augmented reality elements, such as merging video streams and 3D annotations, enhancing real-time communication for complex problem-solving. While users desire faster software, they commend Help Lightning's outstanding customer support.

Help Lightning Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

View All Specifications

What Is Help Lightning?

Overview

Help Lightning software is a cloud-based, enterprise-wide AR platform that delivers rapid visual assistance by connecting users with remote experts. It features advanced tools like AI speed-assist, spatial computing, patented merged reality, curated knowledge resources, AI value analytics, and automated visual procedures for effective guided self-help.

Help Lightning Pricing

The Help Lightning pricing structure operates on user licenses. Request a detailed Help Lightning price analysis that aligns well with your business settings.

Help Lightning Integrations

Help Lightning integrates with various third-party applications, including:

  • ServiceNow
  • ServicePower
  • Salesforce
  • Genesys
  • IFS
Users can schedule a Help Lightning demo to learn more about its integrational capabilities.

Who Is Help Lightning For?

Help Lightning benefits various industries and sectors, including:

  • Medical & scientific equipment
  • Telecommunications
  • Manufacturing
  • Distribution & logistics
  • Office equipment
  • Energy & utilities
  • Food & beverage equipment

Is Help Lightning Right For You?

Help Lightning is a versatile tool that enhances virtual support and training, delivering cost savings without sacrificing quality. Its user-friendly interface and camera-in-camera feature allows technicians to troubleshoot remotely, saving travel costs and improving guidance. It ultimately reduces hardware issue resolution time and enhances the end-user experience.

Are you still trying to figure out Help Lightning? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.

Help Lightning Features

Help Lightning's AI capabilities enhance remote support with tools like VoiceScript AI for transcription, IntelliAssist AI for real-time troubleshooting, ClearSight AI for visual analysis, and SmartFolders and SmartTags AI for efficient asset management and procedural guidance.

how it worksSee How It Works

A patented mixed-reality video collaboration experience enables experts to work alongside those needing assistance. It features live gestures, visual instructions, 3D annotations, and seamless document examination, allowing experts to respond 11 times faster than AR-only solutions.

how it worksSee How It Works

Remote automated guided visual procedures enhance service and communication speed, offering instant self-help and expediting resolutions. These procedures support implementation, inspection, and diagnosis, resulting in faster problem-solving, reduced costs, and increased efficiency.

how it worksSee How It Works

Manufacturers and service organizations enhance communication by sharing curated knowledge, including images and documents, for installation and troubleshooting. This system provides pre-labeled information and guided visual procedures for offline use by field service engineers and technical support representatives.

how it worksSee How It Works

Help Lightning features specialized capabilities for ultra-low bandwidth and offers comprehensive chat and messaging functions. It enables quick, accurate communication in noisy environments and retains valuable bidirectional information exchanged during and after fast-help calls.

how it worksSee How It Works

Pros and Cons of Help Lightning

Pros

  • Enhanced visual support
  • Easy implementation
  • Video saving & layover functionality
  • Intuitive user interface tools

Cons

  • The software may slow down some computers, especially those with insufficient RAM or a weak video card
  • Call quality depends on the end user's device and connection

Help Lightning Reviews

Overall Rating

5

10 Review(s)

Rating Distribution

5

star

(10)

4

star

3

star

2

star

1

star

September 2020

Great remote support and delivering value

Matthew

Hospital & Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

Help Lightning is incredibly user-friendly, which is essential when working with customers who may not be familiar with the technology. It allows for immediate session initiation without requiring the end user to download any apps, speeding up the time it takes to deliver solutions. The merged reality feature also enables side-by-side coaching while remote, contributing to significant savings by avoiding unnecessary dispatches.

Cons

Adding translation features would help expand the product's global reach although the user interface is already simple and friendly enough for most users.

September 2020

Excellent product for entering the world of merged reality

steve

Machinery

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

Pros

Help lightning has really made it simple to work with techs and customers to explain and troubleshoot CNC control-related issues. This tool allows me to bypass step by step instructions and gives me real-time feedback, enabling quick resolution of customer issues that would have otherwise taken hours via email and screenshots.

Cons

We occasionally face signal strength issues, which causes connections to not always work as expected. This can be a barrier to broader company adoption.

April 2020

A fantastic product!

David

Higher Education

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The power of Help Lightning is remarkable. Its ability to conduct remote teaching, training, repairs, and guidance is extraordinary. It's easy to use, and it's especially powerful for complex tasks when two people are in different locations. It's a must-have tool, and well worth the investment.

Cons

There's nothing I would change and I'm very satisfied with everything the platform offers.

View All 10 Reviews

Frequently Asked Questions

Yes, Help Lightning provides API access.