Help Lightning offers video collaboration tools for global expert assistance. It features augmented reality elements, such as merging video streams and 3D annotations, enhancing real-time communication for complex problem-solving. While users desire faster software, they commend Help Lightning's outstanding customer support.
Help Lightning Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Help Lightning?
Overview
Help Lightning software is a cloud-based, enterprise-wide AR platform that delivers rapid visual assistance by connecting users with remote experts. It features advanced tools like AI speed-assist, spatial computing, patented merged reality, curated knowledge resources, AI value analytics, and automated visual procedures for effective guided self-help.
Help Lightning Pricing
Help Lightning Integrations
Help Lightning integrates with various third-party applications, including:
- ServiceNow
- ServicePower
- Salesforce
- Genesys
- IFS
Who Is Help Lightning For?
Help Lightning benefits various industries and sectors, including:
- Medical & scientific equipment
- Telecommunications
- Manufacturing
- Distribution & logistics
- Office equipment
- Energy & utilities
- Food & beverage equipment
Is Help Lightning Right For You?
Help Lightning is a versatile tool that enhances virtual support and training, delivering cost savings without sacrificing quality. Its user-friendly interface and camera-in-camera feature allows technicians to troubleshoot remotely, saving travel costs and improving guidance. It ultimately reduces hardware issue resolution time and enhances the end-user experience.
Are you still trying to figure out Help Lightning? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Help Lightning Features
Help Lightning's AI capabilities enhance remote support with tools like VoiceScript AI for transcription, IntelliAssist AI for real-time troubleshooting, ClearSight AI for visual analysis, and SmartFolders and SmartTags AI for efficient asset management and procedural guidance.
See How It WorksA patented mixed-reality video collaboration experience enables experts to work alongside those needing assistance. It features live gestures, visual instructions, 3D annotations, and seamless document examination, allowing experts to respond 11 times faster than AR-only solutions.
See How It WorksRemote automated guided visual procedures enhance service and communication speed, offering instant self-help and expediting resolutions. These procedures support implementation, inspection, and diagnosis, resulting in faster problem-solving, reduced costs, and increased efficiency.
See How It WorksManufacturers and service organizations enhance communication by sharing curated knowledge, including images and documents, for installation and troubleshooting. This system provides pre-labeled information and guided visual procedures for offline use by field service engineers and technical support representatives.
See How It WorksHelp Lightning features specialized capabilities for ultra-low bandwidth and offers comprehensive chat and messaging functions. It enables quick, accurate communication in noisy environments and retains valuable bidirectional information exchanged during and after fast-help calls.
See How It Works