Last Updated
Overview
ice Contact Center centralizes all customer interactions within a single enterprise platform, supporting Teams-based and hybrid environments. While its administration console may feel complex initially, the software delivers reliable call handling, strong IVR capabilities, and scalable tools that support consistent service delivery across growing contact center teams.
Be the first one to leave a review!
No review found
Starting Price
Custom
ice Contact Center Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- CRM Integration
What Is ice Contact Center?
ice Contact Center is a cloud-based enterprise contact center solution designed to help organizations streamline customer interactions across multiple channels. It is ideal for businesses leveraging Microsoft Teams, traditional telephony, or hybrid setups. The software offers features such as omnichannel interaction management, AI-powered automation, real-time reporting, and CRM integrations.
By improving service efficiency, maintaining consistent communication, and providing actionable insights from every interaction, teams can enhance agent productivity and deliver a seamless, unified customer experience.
ice Contact Center Pricing
Disclaimer: The pricing is subject to change.
ice Contact Center Integrations
ice Contact Center supports integration with multiple systems and platforms to enhance contact center operations, including:
Who Is ice Contact Center For?
ice Contact Center caters to a wide range of sectors and industries, including:
- Banking and financial services
- Education
- Governments
- Healthcare
- Insurance
- Manufacturing
- Technology
Is ice Contact Center Right For You?
Are you looking for an enterprise contact center solution that brings all customer interactions into one secure, centralized platform while supporting modern communication channels?
If managing multiple channels, maintaining service consistency, and ensuring secure customer interactions are ongoing challenges, ice Contact Center helps streamline communication, improve visibility into performance, and support compliant customer service operations. ice Contact Center supports GDPR for data protection and PCI-DSS for secure payment handling, helping organizations meet regulatory requirements for customer data and transactions.
Built with enterprise-grade security and a scalable architecture, the platform supports growing contact center teams without compromising performance or reliability.
Still not sure if ice Contact Center is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
ice Contact Center Features
Omnichannel Interaction Management
The software handles customer interactions across voice, email, chat, SMS, and social media from a unified interface to help agents maintain context seamlessly. This reduces response times, prevents miscommunication, and ensures customers receive consistent, personalized service across all touchpoints.
AI-Powered Automation
ice Contact Centre features built-in automation and AI bots that assist with handling routine customer interactions and guiding workflows. By reducing manual steps and intelligently routing requests, the platform helps teams manage higher interaction volumes while allowing agents to focus on more complex customer needs.
Real-Time Monitoring And Reporting
Supervisors gain actionable insights with real-time dashboards showing queues, agent activity, and performance metrics. Historical reporting enables data-driven decision-making, helping teams identify trends, optimize workflows, and maintain high-quality customer service consistently.
CRM Integrations
Seamless integration with platforms like Salesforce and Microsoft Dynamics 365 provides agents with instant access to customer information. This reduces call handling time, supports personalized interactions, and ensures that every engagement is informed, efficient, and aligned with business objectives.
Secure Payment Handling
PCI-compliant payment processing lets agents securely handle sensitive transactions without storing cardholder data internally. This ensures regulatory compliance, mitigates risk, and gives customers peace of mind while enabling secure, smooth financial interactions.
Pros And Cons of ice Contact Center
Pros
Reliable call handling across multiple departments
Strong IVR capabilities for call routing
Helps teams centralize contact center operations
Cons
Administration console feels complex to navigate
Interface lacks intuitive user experience
ice Contact Center Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What level of support does ice Contact Center offer?
ice Contact Center provides support through its official channels including phone, email, and support portal/ticket system via ComputerTalk’s support infrastructure. Specific contact details and support pathways are available through the ComputerTalk support portal.
What other apps does ice Contact Center integrate with?
ice Contact Center integrates with several platforms through pre-built connectors, including CRM, workforce, and ticketing systems such as Salesforce, Microsoft Dynamics 365, ServiceNow, and more.
Does ice Contact Center have a mobile app?
No, there is no standalone mobile app for ice Contact Center. However, organizations can embed iceMobile Connect into their own mobile applications to add contact center chat functionality.
What types of pricing plans does ice Contact Center offer?
ice Contact Center pricing is based on a custom quote model and is tailored to an organization’s specific deployment requirements. Request a custom ice Contact Center price quotation.
Does ice Contact Center offer an API?
No, ice Contact Center does not provide public API access for custom integrations. The platform relies on built-in connectors and pre-built integrations rather than an open API.
What language does ice Contact Center support?
ice Contact Center supports the English language.
Who are the typical users of ice Contact Center?
ice Contact Center serves industries including banking and finance, education, government, healthcare, insurance, manufacturing, and technology.