ice Contact Center: Pricing, Free Demo & Features

Name: ice Contact Center
Rating: 5 (2 reviews)

Last Updated Sep 29, 2026

Overview

ice Contact Center centralizes all customer interactions within a single enterprise platform, supporting Teams-based and hybrid environments. While its administration console may feel complex initially, the software delivers reliable call handling, strong IVR capabilities, and scalable tools that support consistent service delivery across growing contact center teams.

Overall Rating

Based on 2 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

ice Contact Center Specifications

Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
CRM Integration
Omnichannel Support
Real-Time Dashboard
Call Routing
Call Transfer And Conferencing
Cloud-Based Calling
Call Monitoring

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What Is ice Contact Center?

ice Contact Center is a cloud-based enterprise contact center solution designed to help organizations streamline customer interactions across multiple channels. It is ideal for businesses leveraging Microsoft Teams, traditional telephony, or hybrid setups. The software offers features such as omnichannel interaction management, AI-powered automation, real-time reporting, and CRM integrations.

By improving service efficiency, maintaining consistent communication, and providing actionable insights from every interaction, teams can enhance agent productivity and deliver a seamless, unified customer experience.

ice Contact Center Pricing

ice Contact Center pricing is custom based. Request a custom ice Contact Center cost quote for your business.

Disclaimer: The pricing is subject to change.

ice Contact Center Integrations

ice Contact Center supports integration with multiple systems and platforms to enhance contact center operations, including:

Request an ice Contact Center demo to understand its features and potential compatibility.

Who Is ice Contact Center For?

ice Contact Center caters to a wide range of sectors and industries, including:

Banking and financial services
Education
Governments
Healthcare
Insurance
Manufacturing
Technology

Is ice Contact Center Right For You?

Are you looking for an enterprise contact center solution that brings all customer interactions into one secure, centralized platform while supporting modern communication channels?

If managing multiple channels, maintaining service consistency, and ensuring secure customer interactions are ongoing challenges, ice Contact Center helps streamline communication, improve visibility into performance, and support compliant customer service operations. ice Contact Center supports GDPR for data protection and PCI-DSS for secure payment handling, helping organizations meet regulatory requirements for customer data and transactions.

Built with enterprise-grade security and a scalable architecture, the platform supports growing contact center teams without compromising performance or reliability.

Still not sure if ice Contact Center is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.

ice Contact Center Features

Omnichannel Interaction Management

The software handles customer interactions across voice, email, chat, SMS, and social media from a unified interface to help agents maintain context seamlessly. This reduces response times, prevents miscommunication, and ensures customers receive consistent, personalized service across all touchpoints.

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AI-Powered Automation

ice Contact Centre features built-in automation and AI bots that assist with handling routine customer interactions and guiding workflows. By reducing manual steps and intelligently routing requests, the platform helps teams manage higher interaction volumes while allowing agents to focus on more complex customer needs.

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Real-Time Monitoring And Reporting

Supervisors gain actionable insights with real-time dashboards showing queues, agent activity, and performance metrics. Historical reporting enables data-driven decision-making, helping teams identify trends, optimize workflows, and maintain high-quality customer service consistently.

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CRM Integrations

Seamless integration with platforms like Salesforce and Microsoft Dynamics 365 provides agents with instant access to customer information. This reduces call handling time, supports personalized interactions, and ensures that every engagement is informed, efficient, and aligned with business objectives.

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Secure Payment Handling

PCI-compliant payment processing lets agents securely handle sensitive transactions without storing cardholder data internally. This ensures regulatory compliance, mitigates risk, and gives customers peace of mind while enabling secure, smooth financial interactions.

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Pros And Cons of ice Contact Center

A quick look at ice Contact Center's strengths and weaknesses to
help you decide if it's the right fit

Pros

Reliable call handling across multiple departments
Strong IVR capabilities for call routing
Helps teams centralize contact center operations

Cons

Administration console feels complex to navigate
Interface lacks intuitive user experience

ice Contact Center Reviews

Insights from real users on ice Contact Center’s features,
performance, and overall experience.

Total 2 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Anonymous

Banking, N/A employees

5.0

March 2024

“quick access to data”

Pros

It's easy to use, dependable and gives us quick access to the data we need.

Cons

The only thing I'd add is maybe a call board but aside from that, this product has been excellent.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Real Estate, N/A employees

5.0

February 2024

“great support team”

Pros

One thing that really stands out is how consistently it keeps improving its products and services. The platform has been rock solid and dependable for us and communication around software updates is always clear and timely. On top of that our account rep is very accessible and quick to help whenever needed.

Cons

We honestly can't think of any drawbacks at the moment.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What types of pricing plans does ice Contact Center offer?

ice Contact Center pricing is based on a custom quote model and is tailored to an organization’s specific deployment requirements. Request a custom ice Contact Center price quotation.

What level of support does ice Contact Center offer?

ice Contact Center provides support through its official channels including phone, email, and support portal/ticket system via ComputerTalk’s support infrastructure. Specific contact details and support pathways are available through the ComputerTalk support portal.

Who are the typical users of ice Contact Center?

ice Contact Center serves industries including banking and finance, education, government, healthcare, insurance, manufacturing, and technology.

Does ice Contact Center offer an API?

No, ice Contact Center does not provide public API access for custom integrations. The platform relies on built-in connectors and pre-built integrations rather than an open API.

What other apps does ice Contact Center integrate with?

ice Contact Center integrates with several platforms through pre-built connectors, including CRM, workforce, and ticketing systems such as Salesforce, Microsoft Dynamics 365, ServiceNow, and more.

What language does ice Contact Center support?

ice Contact Center supports the English language.

Does ice Contact Center have a mobile app?

No, there is no standalone mobile app for ice Contact Center. However, organizations can embed iceMobile Connect into their own mobile applications to add contact center chat functionality.