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Overview
IPscape provides a cloud-native contact center solution to help businesses in simplifying omnichannel customer engagement and maximizing sales productivity. While the initial setup can require some effort, its extensive enterprise-grade features and focus on compliance and flexibility makes it a compelling choice for scalable customer handling.
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Starting Price
Custom
IPscape Specifications
- Omnichannel Support
- Interactive Voice Response (IVR)
- Predictive Dialing
- CRM Integration
What Is IPscape?
IPscape is a cloud-based call center platform designed to unify voice, email, web chat, and SMS interactions into a single interface. It eliminates the need for complex on premise hardware, which allows businesses to scale operations effortlessly.
Its key capabilities include an Intelligent IVR for self-service automation and a powerful predictive dialer that maximizes agent talk time. These features help organizations reduce costs while improving customer satisfaction through effortless engagement.
IPscape Pricing
The IPscape cost breakdown includes the following options:
- Connect: $89/user/month
- Converse: $139/user/month
- Converge: $159/user/month
Disclaimer: The pricing is subject to change.
IPscape Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- ServiceNow
- Zendesk suite
- Microsoft Dynamics 365
- HubSpot CRM software
- Zoho CRM
Who Is IPscape For?
IPscape is ideal for a wide range of industries and sectors, including:
- Retail
- Utilities
- BPO
- Healthcare
- Education
- Government
Is IPscape Right For You?
IPscape is an excellent choice for organizations looking for a compliant and flexible cloud contact center. Its PaySCAPE feature makes it particularly valuable for financial and retail sectors prioritizing payment security and offers a unified communication experience. IPscape provides audit logs and call recording storage management tools supporting GDPR, HIPAA, and other regional data-privacy regulations.
Still unsure whether IPscape software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
IPscape Features
Personalised Scripting Module
IPscape provides agents with tailored scripts that integrate with other business technology and tools. It enables the capture of data and ensures consistent messaging, which allows agents to create personalized customer experiences.
Automatic Call Distribution
The software uses smart routing options to automatically distribute incoming calls to the most appropriate agent or department. This feature ensures quick connection times and improves the efficiency of the service team.
AI Call Summarisation
This feature uses AI technology to generate automated call summaries and notes, which significantly reduces the administrative workload for agents. Summaries and data are automatically sent to the CRM to improve record accuracy.
Real-Time Reports and Wallboards
Managers can gain immediate visibility into operations through powerful live reports and wallboards accessible through the cloud platform. This allows for real-time tracking of agent availability and key metrics to measure contact center performance.
Agent Coaching and Performance Management
The platform supports performance improvement using emotion, resolution, and objection handling metrics. This is used to drive agent coaching and enhances the overall CX and compliance outcomes.
Pros And Cons of IPscape
Pros
Offers insight into the number of waiting calls to manage load
Allows quick checking and monitoring of agent activities
Allows listening to previous calls for personal improvement
Cons
Occasional error when changing pause reasons or wrapping a call
Sometimes experiences latency on the tools
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Frequently Asked Questions
What types of pricing plans does IPscape offer?
The vendor offers three plans: Connect ($89/user/month), Converse ($139/user/month), and Converge ($159/user/month). Request a customized IPscape price plan for your business today!
Does IPscape offer an API?
Yes, IPscape provides an API.
What other apps does IPscape integrate with?
The platform integrates with various software including ServiceNow, Zendesk Suite, Salesforce, Microsoft Dynamics 365, HubSpot, and Zoho CRM.
Who are the typical users of IPscape?
IPscape features are designed for businesses in industries like government, healthcare, education, retail, utilities, and BPO.
Does IPscape have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.
What language does IPscape support?
The platform currently supports the English language.
What level of support does IPscape offer?
The platform provides support through phone and contact form.