Last Updated
Overview
Laivly software is an agentic AI platform built to automate and optimize contact center workflows across channels. While it may have occasional note-taking issues, it delivers real-time guidance, autonomous task execution, and actionable analytics, reducing manual effort and improving consistency without requiring backend integrations.
Overall Rating
Based on 9 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Laivly Specifications
- Omnichannel Support
- CRM Integration
- Real-Time Dashboard
- Call Reporting and Analytics
What Is Laivly?
Laivly is an artificial intelligence (AI) and enterprise automation platform designed primarily for contact centers. It offers features such as live transcription, real-time agent scripting, AI-enhanced case notes, and agent performance reporting. The platform provides in-the-moment agent guidance, quality assurance, workflow automation, and actionable insights to improve efficiency and customer experience. Laivly integrates with existing systems without complex APIs, enabling AI agents to assist or autonomously handle customer interactions across multiple channels.
Laivly Pricing
Laivly Integrations
The software supports integration with multiple systems and platforms, such as:
- Google Voice
- Genesys
- Avaya
- Oracle Analytics Cloud
- Zendesk Suite
Who Is Laivly For?
Laivly is ideal for a wide range of industries and sectors, including:
- Retail
- Healthcare
- Media and entertainment
- Logistics
- Technology
Is Laivly Right For You?
Laivly software is well-suited for contact centers seeking to modernize operations with AI-driven automation and real-time agent assistance. Its standout feature is an API-free integration that works directly on agents' desktops, enabling seamless adoption without complex system changes. Laivly excels in boosting productivity by automating repetitive tasks and providing in-the-moment guidance, making it ideal for businesses looking to improve customer experience and agent efficiency in industries like logistics and retail.
Still doubtful if Laivly is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
Laivly Features
Sidd Duo
This platform offers a multi-channel agent assistant ‘Sidd Duo’ that supports live interactions with real-time guidance, automated case notes, and policy enforcement. It enhances agent performance through proactive scripting, post-call documentation, and live summarization. Sidd Duo also delivers instant reporting on customer trends.
Sidd Solo
Laivly features an autonomous AI agent ‘Sidd Solo’ that executes end-to-end customer workflows without human input. It understands both written and spoken communication, interacts with on-screen systems, and generates brand-aligned responses. Sidd Solo also captures detailed operational insights to inform process improvements.
Sidd Studio
This orchestration platform enables users to build, configure, and deploy AI agents without coding. It supports agent grouping by channel or location, allowing targeted guidance and feature rollout. Sidd Studio also facilitates instant updates to workflows and provides actionable CX analytics for performance optimization.
Full Function Without Full Access
Laivly features agentic AI which operates as a desktop application with a browser extension that performs front-end tasks in web-based systems. It replicates agent behavior without requiring APIs, middleware, or elevated access—implementation is limited to standard agent permissions.
Agent Training
Laivly does not use customer data to train shared or open-source models. All training is restricted to private, use-case-specific models, and customer data is never stored or reused. Only anonymized statistical logs may be used for product development purposes.
Pros And Cons of Laivly
Pros
It is easy to deploy across multiple endpoints
The agent adoption is high without needing heavy support
Facilitates the navigation of complex workflows for teams
Cons
Users report occasional errors with transcription
Sometimes, the conversation summary may not be accurate
Laivly Reviews
Total 9 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Consumer Services, 500+ employees
Less than a year
“Makes AI user friendly”
Pros
Getting started with Laivly was way too easy like no complex setup or long onboarding process and we started seeing real results within just a few days. Also the platform is user friendly and integrates smoothly into our workflows. It is quick, smart and really simplifies our tasks.
Cons
It is a powerful platform. The setup was also quick but it took some time to really explore everything it can do. We have been learning as we go and the team has been fantastic in helping us discover the more advanced features that we didn�t initially use.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 51-100 employees
Less than a year
“Very Helpful for us”
Pros
Our work with Laivly has focused on using tools that boost performance. These resources have been key to improving important metrics like Average Handle Time and documentation. By comparing teams that used these tools with those that did not, we have been able to measure their effectiveness. The reporting system helps us analyze trends and our ongoing partnership with platform ensures the tools keep improving to meet our needs.
Cons
I have had no issues with ongoing support which has been quick and effective. The only small challenge was at the beginning when we had to drive usage and results before fully understanding the platform's dashboards and resources. So it would be helpful to focus on getting users familiar with the tools first which would make the adoption process smoother.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Outsourcing/Offshoring, 500+ employees
Less than a year
“Easy to setup and use”
Pros
What really impressed me was how quickly we could roll out this tool across several teams. The setup was simple too and getting new users onboard was easy thanks to the platforms user friendly design. It gives me complete visibility into performance and adoption and it is flexible enough to grow as we do. Seeing the impact and how users are engaging has made it easy to promote internally.
Cons
Managing a large user base means we occasionally have questions about permissions or specific situations and I would love more self service admin tools in some areas. That said the team is always quick to respond and resolve any issues making the process much smoother.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Laivly have a mobile app?
No, Laivly does not offer mobile applications.
What level of support does Laivly offer?
Laivly offers a contact form on its website where users can submit inquiries. Furthermore, Laivly’s support portal offers a searchable knowledge base, training resources, and request submission via login with Sidd Platform credentials.
What language does Laivly support?
Laivly supports the English language.
What types of pricing plans does Laivly offer?
Laivly pricing plans are tailored to the needs of businesses. Get in touch with us to get a custom Laivly cost estimate.
Does Laivly offer an API?
No, Laivly does not offer an API.
What other apps does Laivly integrate with?
Laivly integrates with applications such as Google Voice, Zendesk Suite, Genesys, Avaya, and more.
Who are the typical users of Laivly?
The typical users of Laivly include industries and sectors, such as healthcare, retail, logistics, technology, and more.