Overview
Laivly software is an agentic AI platform built to automate and optimize contact center workflows across channels. While it may have occasional note-taking issues, it delivers real-time guidance, autonomous task execution, and actionable analytics, reducing manual effort and improving consistency without requiring backend integrations.
Overall Rating
Based on 9 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Laivly Specifications
Omnichannel Support
CRM Integration
Real-Time Dashboard
Call Reporting and Analytics
What Is Laivly?
Laivly is an artificial intelligence (AI) and enterprise automation platform designed primarily for contact centers. It offers features such as live transcription, real-time agent scripting, AI-enhanced case notes, and agent performance reporting. The platform provides in-the-moment agent guidance, quality assurance, workflow automation, and actionable insights to improve efficiency and customer experience. Laivly integrates with existing systems without complex APIs, enabling AI agents to assist or autonomously handle customer interactions across multiple channels.
Laivly Pricing
Laivly Integrations
The software supports integration with multiple systems and platforms, such as:
- Google Voice
- Genesys
- Avaya
- Oracle Analytics Cloud
- Zendesk Suite
Who Is Laivly For?
Laivly is ideal for a wide range of industries and sectors, including:
- Retail
- Healthcare
- Media and entertainment
- Logistics
- Technology
Is Laivly Right For You?
Laivly software is well-suited for contact centers seeking to modernize operations with AI-driven automation and real-time agent assistance. Its standout feature is an API-free integration that works directly on agents' desktops, enabling seamless adoption without complex system changes. Laivly excels in boosting productivity by automating repetitive tasks and providing in-the-moment guidance, making it ideal for businesses looking to improve customer experience and agent efficiency in industries like logistics and retail.
Still doubtful if Laivly is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
Laivly Features
This platform offers a multi-channel agent assistant ‘Sidd Duo’ that supports live interactions with real-time guidance, automated case notes, and policy enforcement. It enhances agent performance through proactive scripting, post-call documentation, and live summarization. Sidd Duo also delivers instant reporting on customer trends.
Laivly features an autonomous AI agent ‘Sidd Solo’ that executes end-to-end customer workflows without human input. It understands both written and spoken communication, interacts with on-screen systems, and generates brand-aligned responses. Sidd Solo also captures detailed operational insights to inform process improvements.
This orchestration platform enables users to build, configure, and deploy AI agents without coding. It supports agent grouping by channel or location, allowing targeted guidance and feature rollout. Sidd Studio also facilitates instant updates to workflows and provides actionable CX analytics for performance optimization.
Laivly features agentic AI which operates as a desktop application with a browser extension that performs front-end tasks in web-based systems. It replicates agent behavior without requiring APIs, middleware, or elevated access—implementation is limited to standard agent permissions.
Laivly does not use customer data to train shared or open-source models. All training is restricted to private, use-case-specific models, and customer data is never stored or reused. Only anonymized statistical logs may be used for product development purposes.