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Overview
Liberty Platform is a cloud-based CCaaS solution tailored for the telephone answering service (TAS) industry. While its TAS specialization may limit use for general corporate customer service, it streamlines agent workflows with dynamic scripting and robust omnichannel capabilities, enhancing efficiency and consistency in message-taking operations.
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Starting Price
Custom
Liberty Specifications
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
- CRM Integration
What Is Liberty?
Liberty Platform is a robust, all-in-one Cloud-Based CCaaS (Contact Center as a Service) solution uniquely built by an answering service for the answering service industry (TAS). It replaces legacy on-premise systems by providing a comprehensive, secure, and redundant platform accessible entirely via a web browser. Liberty integrates core contact center functions, such as call handling, dynamic scripting, and workforce management (WFM), to streamline agent operations and enhance the overall customer experience for the end clients being served.
Liberty Pricing
Liberty pricing consists of the following plans:
- Liberty Platform Cloud (Communications Bundle): $250/month/concurrent agent
- Liberty Platform BYOC: $275/month/concurrent agent
Disclaimer: The pricing is subject to change.
Liberty Integrations
Liberty integrates with many software, including:
- Google Drive
- Google Sheets software
- SendGrid
- Slack software
- Zoom
Who Is Liberty For?
Liberty is ideal for a variety of industries, including:
- Telephone answering service providers
- Inbound contact centers
- Business process outsourcing focusing on call handling
- Healthcare and medical answering services
- Operations and agent management teams
Is Liberty Right For You?
Liberty Platform is the definitive solution if you are running or launching a professional answering service and require a platform built specifically for your industry's unique demands. Its key differentiator is Dynamic Agent Scripting with drag-and-drop customization, allowing supervisors to make instantaneous changes to call-handling flows. Coupled with integrated Workforce Management (WFM) for accurate forecasting and HIPAA compliance, Liberty provides the enterprise-grade tools necessary to boost agent efficiency, reduce overtime costs, and ensure consistent service quality for your clients.
Still not sure about Liberty? Contact our support team at (661) 384-7070 for further guidance.
Liberty Features
Dynamic Agent Scripting
Liberty features a highly flexible, drag-and-drop user interface for creating and instantaneously modifying call scripts. This allows supervisors to implement on-the-spot changes to agent guidance, ensuring optimal message delivery without requiring any complex coding or service downtime, which is vital for agile operations.
Omnichannel Message Handling
The system efficiently consolidates all critical customer interactions originating from Phone, Web Chat, and SMS into a single, unified agent workspace. This capability ensures agents can seamlessly process messages and address customer needs regardless of the incoming channel, maximizing service consistency and speed.
Integrated Workforce Management (WFM)
This essential feature set provides tools for accurately analyzing current and forecasted call volume data with real-time reporting and offering efficient scheduling tools. This capability helps revolutionize workforce management processes, drastically improving service levels while effectively reducing unnecessary staffing costs and overtime.
On-Call Calendar And Dispatching
The platform streamlines the traditionally complex process of managing who is on call for various client accounts, ensuring 24/7 service coverage. It provides essential tools for real-time and scheduled message dispatching based on the customized client roster and availability, minimizing dispatch errors.
Cloud-Based CCaaS Platform
Liberty is built as a highly secure, 100% cloud-based solution, completely eliminating the need for expensive on-premises hardware, complex VPNs, or SQL licensing fees. This architecture allows the entire answering service operation to be run securely and reliably from any remote location via a simple web browser.
Pros And Cons of Liberty
Pros
Built specifically for the TAS industry (niche expertise)
Dynamic scripting allows instant, no-code script updates
100% Cloud-Based platform eliminates legacy IT costs
HIPAA Compliant and highly secure (AWS hosted)
Cons
Limited application outside the answering service/BPO market
WFM features can be complex/confusing for initial setup
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Frequently Asked Questions
Who are the typical users of Liberty?
Liberty is ideal for telephone answering service providers, inbound contact centers, BPOs focused on call handling, healthcare and medical answering services, and operations and agent management teams.
Does Liberty offer an API?
Yes, Liberty software offers an API.
What other apps does Liberty integrate with?
Liberty integrates with Google Drive, Google Sheets, SendGrid, Slack, and Zoom.
What level of support does Liberty offer?
Liberty offers standard support via Email, Live Chat, and Phone, with Enterprise Support add-ons providing a Customer Success Manager and consulting services.
What types of pricing plans does Liberty offer?
Liberty offers two plans: Platform Cloud (Communications Bundle) at $250/month per concurrent agent and Platform BYOC at $275/month per concurrent agent. You can request a personalized Liberty cost quote for your business today.
Does Liberty have a mobile app?
Yes, Liberty offers a mobile app.
What language does Liberty support?
Liberty is primarily available in English.