Microsoft Teams Phone Reviews
Total 1462 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars34%
3
Stars6%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 51-100 employees
Less than a year
“Great background options”
Pros
There are plenty of background options and useful sharing features especially for the presentations I create and my overall experience has been very positive.
Cons
None. I really don't have anything negative to say about using�it�at this point and my overall experience has been positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“like that everything is centralized”
Pros
Having everything centralized in�Microsoft Teams Phone�has been the biggest advantage for me. I can message coworkers, join meetings, share files and work together with others all within the same platform instead of bouncing between different tools. It makes communication feel much more organized, efficient and structured.
Cons
There are moments when�it�feels a little overwhelming because�it�includes so many features and channels. That can make�it�take longer to locate certain conversations or files when I need them quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Construction, 500+ employees
More than a year
“helps connect even remote teams”
Pros
Microsoft Teams�helps us stay connected with teammates spread across the US. It's very user friendly so staying in touch is simple whether I am traveling, working from home or sitting in the office.
Cons
Once in a while, my status switches to in a meeting even when I am actually available.�It's a minor issue and usually quick to fix.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Accounting, 1-10 employees
More than a year
“allows stay connected with everyone”
Pros
Being able to stay in touch with many of the people I needed to work with during my calls was something I really appreciated.
Cons
The part I liked least was that calls would sometimes drop for no apparent reason and I never understood why�it�happened.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Child Day Care Services, 11-50 employees
Less than a year
“enjoyed every feature of it”
Pros
Meeting scheduling across the company works very well with�Microsoft Teams and the range of customization options is something I have genuinely enjoyed.
Cons
The notification system can be pretty disruptive. Meeting reminders and calls matter but the chat notifications often feel inaccurate and unnecessary.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Graphic Design, 101-500 employees
More than a year
“great value and support”
Pros
Using�Microsoft Teams�is very easy and the auto-record option during live streams is one of the features I like most. It makes meetings with colleagues much more manageable and helps strengthen communication across the team. The subscription pricing also offers very good value since it's not overly expensive for what you get. Plus being able to schedule events directly in the platform is another big plus. On top of that their customer support team has been amazing and the overall setup really encourages better collaboration.
Cons
I honestly don't have many complaints about�it. The only issue I have noticed is that�it�can start to run a bit slowly when streaming for long periods of time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Food & Beverages, 500+ employees
More than a year
“reliable and better than Zoom”
Pros
Right from the start,�Microsoft Teams Phone�felt very easy to use and noticeably better than Zoom or GTM. Plus it connects very well with the whole Microsoft ecosystem which makes everything better.
Cons
At the beginning, there were definitely some rough edges like weak call quality, no background options and a chat feature that felt awkward to use. Thankfully, those issues have since been fixed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 11-50 employees
More than a year
“Simple navigation and communication”
Pros
Communicating with team members is much more easy with�this software and the platform itself is simple to navigate.
Cons
Up to this point, I haven't run into anything that stands out as a real issue in the way I use�this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Furniture, 51-100 employees
More than a year
“fast and well organized”
Pros
Bringing chat, meetings, file sharing, customization and collaboration together in one place is where�Microsoft Teams�really shines. Plus it keeps team communication fast and well organized and the integration with other Microsoft tools helps everything stay organized. The customization options are useful, it offers a great value for money and the customer support has been good. It's also user friendly and works well for project management.
Cons
Honestly I don't have any real complaints. Overall�it's a great piece of software as it is simple to use, cost-effective and dependable for day to day work.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Accounting, 51-100 employees
More than a year
“connects well with other services”
Pros
One of my favorite things about�Microsoft Teams�is how well it connects with other Microsoft services. Using Outlook alongside Teams works very well and that connection is brilliant. It lets me keep all my communication in one place while also staying aligned with my planner, including reminders for upcoming meetings.
Cons
The part I like least about�it�is the frequent version updates which can affect how certain systems function. Since updates are rolled out in phases some users get new features before others so you can end up waiting a while before a specific functionality becomes available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Transportation/ Trucking/ Railroad, 51-100 employees
Less than a year
“microsoft integration works well”
Pros
Staying in touch with coworkers and organizing meetings is very convenient with�Teams. The interface is very user friendly and the integration with other Microsoft products people already use makes everything work together nicely.
Cons
Getting�it�connected with other apps can be a bit tricky if you're not already familiar with how�it�works but once you figure�it�out, there is a lot you can do with�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 500+ employees
More than a year
“helps centralizes decisions”
Pros
Between team chats, topic-based channels and video meetings,�it�keeps different departments connected on an ongoing basis. From a Project Manager's perspective, it's also a very effective way to centralize decisions.
Cons
Once the number of channels and active conversations starts growing, the space can feel cluttered and�it�becomes pretty easy for important updates to get missed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 51-100 employees
More than a year
“good for hassle free communication”
Pros
Using�Microsoft Teams Phone�has been a really positive experience overall. It's simple to navigate, makes team communication hassle free and helps a lot with collaboration across the company. The customization options are also a big plus and the added app integrations make it even more useful for daily work.
Cons
Pricing is an issue because�it�can get expensive. I also don't understand why, as a Global Admin, there is no way to view messages between other employees on the account. Since that's something we're able to do in Outlook,�it�feels inconsistent that�it�doesn't offer the same capability.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
Less than a year
“replacing skype well”
Pros
Little by little,�Microsoft Teams�has been replacing Skype and from what I have seen it's a user friendly tool built for team communication and collaboration. There aren't many customization features but overall it performs very well. The project management capabilities are amazing and the customer support is high quality too. The free version does have some time limits but once you pay for a plan, it feels well worth the cost.
Cons
One thing that leaves me unconvinced is how little difference I notice between Zoom and�it and coming from Microsoft, I expected to see a bit more innovation.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“Chat meetings files easy to find”
Pros
Chat, meetings, file sharing and collaboration all in one place really improves how our team communicates and makes�the product�feel worth the cost. Teams, channels and tabs can be customized and the integrations with third-party apps add a lot of flexibility. Customer support is also dependable which helps make the platform more approachable to use.
Cons
A bit heavy and overly complex for basic collaboration needs. The customization options for project management are also somewhat limited.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 500+ employees
More than a year
“fits well for remote teams”
Pros
Having�Microsoft Teams�means chat, meetings and file sharing are all handled in one place which makes daily collaboration much more convenient. It also connects very well with other Microsoft tools like Outlook and OneDrive so everything fits together nicely. It's especially helpful for remote teams that need to stay connected and organized.
Cons
It�is a little slow and�it�may be somewhat confusing for new users at first. Since�it�comes with so many features, finding simple things quickly can sometimes be harder than�it�should be.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Transportation/ Trucking/ Railroad, 11-50 employees
More than a year
“helps everyone stay in touch”
Pros
Microsoft Teams�helps everyone at our company stay connected, whether it's through Zoom meetings or chat conversations.
Cons
Some users have reported glitches or performance problems so we occasionally have to guide them through those issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 500+ employees
More than a year
“Reliable for collaboration”
Pros
It�works reliably for both internal and external communication and for the most part it's easy to use. Also it helps teams connect and respond quickly which makes daily collaboration much faster.
Cons
There have been quite a few changes lately and�it�has become a bit harder to navigate than before. On top of that some features seem to interfere with others and don't always work properly together.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Human Resources, 1-10 employees
More than a year
“liked the customization options”
Pros
Using�Microsoft Teams Phone�has been a great experience overall. It's simple to work with, offers good value for the price and helps a lot with project management. The customization options are useful and it does a good job supporting team communication and collaboration across daily work.
Cons
Startup can feel a bit slow at times which gets frustrating when you need to jump in quickly. The most recent update also changed the layout of certain features in a way that feels inconvenient and�it's annoying being pushed onto the newest version whether you want�it�or not.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
6
Consumer Goods, 51-100 employees
More than a year
“screen sharing works the best”
Pros
Meetings in�Teams�have many of the same features I enjoy in Zoom but they feel a bit more polished especially on desktop. Screen sharing works particularly well and the messaging side is fun too since it lets you send memes and GIFs.
Cons
The part I liked least was that message alerts could be unreliable at times. When a lot of conversations or interactions were happening at once, I would sometimes miss notifications.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10