Trixie Padal
Health, Wellness and Fitness, 51-100 employees
More than a year
“video work brilliantly”
Pros
The chat tools in Teams have been really useful and the video call settings and features are just as helpful. Being able to schedule it directly on the calendar is a big plus. It's also very convenient for sending files and pictures which are usually needed for work.
Cons
I honestly don't have any complaints at this point. Everything has been working well for me and all of the features fit what I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rhonda Breedlove
Hospital & Health Care, 11-50 employees
More than a year
“So nice”
Pros
Everything is in one place which makes it really convenient. I can message one person or a whole group and all of those conversations stay together. It also makes finding documents quick since they're all easily accessible.
Cons
Working on documents directly in Teams can be a bit frustrating. It usually works better to download the files first and edit them that way.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Janet Jones
E-Learning, 51-100 employees
More than a year
“Dependable”
Pros
Teams has been excellent for staying connected with coworkers especially while working remotely. It's simple to use and since it's so widely used, getting help when needed is simple too.
Cons
Haven't run into any issues with it. It has consistently worked well and done everything I needed it to do.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Sampad Mahato
Marketing and Advertising, 11-50 employees
More than a year
“Focused chats”
Pros
So good! Having Copilot built into video meetings has been really useful because it pulls together meeting summaries and recaps without extra effort. The chat channels are also a big plus since they keep discussions organized and help conversations stay on the right topic.
Cons
One downside is that it depends quite a bit on other Microsoft tools when it comes to integrations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Emilee Sears
Education Management, 11-50 employees
Less than 6 months
“simple meeting management”
Pros
Managing and using it day to day feels simple and it's especially nice that every participant is visible during meetings.
Cons
A few tasks, like changing the background or handling updates, are a bit more difficult to find and navigate than they should be.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Alan Ogakwu
Sports, 51-100 employees
More than a year
“excellent messaging”
Pros
Communication and video meetings work really well with this product. The instant messaging feature is especially strong and feels much better than what I've used in competing apps like Zoom.
Cons
It doesn't integrate very well with non-Microsoft tools especially products like Slack.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Vidya Pakir
Information Technology and Services, 500+ employees
More than a year
“affordable team chat with microsoft fit”
Pros
Costs a lot less than Slack while still offering a similar set of features especially if you already use the Microsoft suite.
Cons
The integration options with third-party tools are still pretty limited.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Roman Gomon
Human Resources, 500+ employees
More than a year
“best option”
Pros
Using TEAMS as a collaboration tool has been really valuable. It lets multiple users work on the same files at the same time which makes teamwork much more efficient.
Cons
Interface could use a bit of improvement. Once a lot of groups have been created, it becomes harder to quickly find the specific ones you need.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Teresa Cabral
E-Learning, 1-10 employees
More than a year
“works really well”
Pros
One thing that really works well is how Teams connects with my Microsoft 365 setup. Having everything tied together in one place makes it much more convenient to use.
Cons
Getting signed in can be frustrating because there are too many pop-ups to click through. It's also inconvenient that I can't properly read the chat while I'm presenting.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Ademola Adebanjo
Health, Wellness and Fitness, 11-50 employees
More than a year
“clear video and audio quality”
Pros
Quite simple to get started with and members can access it without any hassle. The individual expressions come through well and the video quality is sharp and clear.
Cons
Connectivity is simple and reliable and the audio quality comes through clearly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Desmond Ho
Education Management, 500+ employees
More than a year
“Quite reliable”
Pros
This web conferencing tool keeps things simple and works quite well overall. Lag is fairly minimal and it covers all the essentials I need, including chat, video recording and screen sharing.
Cons
Using it on a mobile device feels less convenient than Google Conferencing or Zoom. The AI note-taking features also are not as strong as I expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Elizabeth Hatton
Pharmaceuticals, 500+ employees
More than a year
“great app”
Pros
Keeping everyone aligned has been much simpler with Microsoft Teams because the communication tools are well organized and make sharing information feel effortless. The interface is flexible and user-friendly so everyone on the team can quickly get to the features they need and actually use them without trouble. Another big plus is the reporting side which gives detailed and insightful reports that help us understand how we're collaborating and where we can improve even more.
Cons
Up to this point, Microsoft Teams has worked really well for us without any notable issues. Also, the support team has been responsive and very helpful whenever we've needed assistance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Oscar Ballesteros
Hospitality, 11-50 employees
More than a year
“made work easier”
Pros
It offers a wide range of features that are really helpful for working in teams and keeping collaboration organized.
Cons
With so many tools included, learning how to use everything is not very simple at first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sadie Nahas
Child Day Care Services, 11-50 employees
Less than a year
“widely used”
Pros
One of the best things about Skype is how common it is, pretty much everyone already has it and knows how to use it.
Cons
Mobile app tends to crash pretty often while using it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Jovan Gash
Real Estate, 51-100 employees
More than a year
“teamwork made easy”
Pros
The best things about Microsoft Teams is how it brings collaboration into a single place. Being able to connect it with other Microsoft tools like Word, Excel and SharePoint makes working together on documents feel smooth and much more efficient.
Cons
Getting started with Microsoft Teams can take a bit of time. Since the platform includes so many features in one interface, it can feel overwhelming at first and takes some effort to get comfortable with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hany ElTahawy
Information Services, 101-500 employees
More than a year
“Effortless MS365 collaboration”
Pros
Love how well it connects with other O365 apps especially with the real-time collaboration that keeps teamwork moving without delays.
Cons
A downside is the performance since it tends to use a lot of system resources while running.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Johnny Price
Computer Software, 51-100 employees
More than a year
“works nicely across microsoft tools”
Pros
It fits in really well with the other tools we use, like Outlook, Excel, Word, Loop and the rest of the Microsoft apps.
Cons
Screen sharing had quite a few bugs which was frustrating at times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Daniel Tucker
Automotive, 11-50 employees
More than a year
“feels a little dated”
Pros
Skype doesn't cost anything to use which is still a plus. It also includes some newer-style features, such as screen sharing and translation.
Cons
At the same time, it lacks more advanced functionality and feels outdated when you compare it with newer options like Teams and Zoom.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
5
Functionality
1
Amber Belcher
Insurance, 500+ employees
More than a year
“fantastic for virtual teamwork”
Pros
Microsoft Teams makes meeting with and staying in touch with coworkers in a virtual setting really simple. It also works well for holding meetings with people from other organizations which is a big plus.
Cons
Sometimes, group chats that don't directly involve me can get a bit distracting and some people don't always realize when a conversation would be better handled privately. Since notifications can be turned off though, it's not a big problem overall.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Angeline Wanjiru
Publishing, 51-100 employees
More than a year
“user-friendly”
Pros
This tool has been really helpful in my day-to-day work and the interface is simple enough that even beginners can get comfortable with it quickly. I use it every day and it genuinely makes my tasks easier to handle.
Cons
I haven't run into any issues with Microsoft Teams and I'd definitely recommend it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10