Total 111 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

JW
Julia W.

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0

good for hassle free communication

Pros

Using�Microsoft Teams Phone�has been a really positive experience overall. It's simple to navigate, makes team communication hassle free and helps a lot with collaboration across the company. The customization options are also a big plus and the added app integrations make it even more useful for daily work.

Cons

Pricing is an issue because�it�can get expensive. I also don't understand why, as a Global Admin, there is no way to view messages between other employees on the account. Since that's something we're able to do in Outlook,�it�feels inconsistent that�it�doesn't offer the same capability.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

OB
Osvaldo B.

Entertainment, 1-10 employees

Less than a year

4.0

replacing skype well

Pros

Little by little,�Microsoft Teams�has been replacing Skype and from what I have seen it's a user friendly tool built for team communication and collaboration. There aren't many customization features but overall it performs very well. The project management capabilities are amazing and the customer support is high quality too. The free version does have some time limits but once you pay for a plan, it feels well worth the cost.

Cons

One thing that leaves me unconvinced is how little difference I notice between Zoom and�it and coming from Microsoft, I expected to see a bit more innovation.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NS
Natalie S.

Information Technology and Services, 500+ employees

More than a year

5.0

Chat meetings files easy to find

Pros

Chat, meetings, file sharing and collaboration all in one place really improves how our team communicates and makes�the product�feel worth the cost. Teams, channels and tabs can be customized and the integrations with third-party apps add a lot of flexibility. Customer support is also dependable which helps make the platform more approachable to use.

Cons

A bit heavy and overly complex for basic collaboration needs. The customization options for project management are also somewhat limited.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

OA
Osama A.

Computer Software, 500+ employees

More than a year

4.0

fits well for remote teams

Pros

Having�Microsoft Teams�means chat, meetings and file sharing are all handled in one place which makes daily collaboration much more convenient. It also connects very well with other Microsoft tools like Outlook and OneDrive so everything fits together nicely. It's especially helpful for remote teams that need to stay connected and organized.

Cons

It�is a little slow and�it�may be somewhat confusing for new users at first. Since�it�comes with so many features, finding simple things quickly can sometimes be harder than�it�should be.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

R
RJ

Transportation/ Trucking/ Railroad, 11-50 employees

More than a year

5.0

helps everyone stay in touch

Pros

Microsoft Teams�helps everyone at our company stay connected, whether it's through Zoom meetings or chat conversations.

Cons

Some users have reported glitches or performance problems so we occasionally have to guide them through those issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Health, Wellness and Fitness, 500+ employees

More than a year

4.0

Reliable for collaboration

Pros

It�works reliably for both internal and external communication and for the most part it's easy to use. Also it helps teams connect and respond quickly which makes daily collaboration much faster.

Cons

There have been quite a few changes lately and�it�has become a bit harder to navigate than before. On top of that some features seem to interfere with others and don't always work properly together.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

6

A
Anonymous

Human Resources, 1-10 employees

More than a year

4.0

liked the customization options

Pros

Using�Microsoft Teams Phone�has been a great experience overall. It's simple to work with, offers good value for the price and helps a lot with project management. The customization options are useful and it does a good job supporting team communication and collaboration across daily work.

Cons

Startup can feel a bit slow at times which gets frustrating when you need to jump in quickly. The most recent update also changed the layout of certain features in a way that feels inconvenient and�it's annoying being pushed onto the newest version whether you want�it�or not.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

6

R
Ryan

Consumer Goods, 51-100 employees

More than a year

5.0

screen sharing works the best

Pros

Meetings in�Teams�have many of the same features I enjoy in Zoom but they feel a bit more polished especially on desktop. Screen sharing works particularly well and the messaging side is fun too since it lets you send memes and GIFs.

Cons

The part I liked least was that message alerts could be unreliable at times. When a lot of conversations or interactions were happening at once, I would sometimes miss notifications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Consumer Goods, 1-10 employees

More than a year

5.0

protects our privacy

Pros

Staying in touch with the team has been very good with�this app and it also feels secure which helps protect your privacy within your environment.

Cons

One downside is that the features seem to change very quickly. Something you use and like one day might be harder to find or unavailable the next time you need�it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

EH
Emma H.

Non-Profit Organization Management, 51-100 employees

More than a year

4.0

shows accurate status everytime

Pros

Collaboration and integration have been working very well for us and the real-time status is consistently accurate.

Cons

The only thing that really bothers me about�it�is the file storage setup as it�looks pretty disorganized and tracking down something I sent more than a couple of weeks ago can be frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

AL
AMRITHA L.

Research, 1-10 employees

Less than a year

5.0

user friendly and full of features

Pros

Everything feels well organized and easy to use. The interface is user friendly and the full set of specs and features lets people explore�the software�without any hassle.

Cons

At this point I really haven't noticed any downsides.�It's also something I had already used before, both back in college and later while working so�it�feels familiar as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10