Microsoft Teams Phone

Microsoft Teams Phone Reviews

Total 1481 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

34%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JC

Jacira Castilho

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
March 2024

its great

Pros

I've used this app for many years, mostly on the computer version but the mobile app has been very useful too. It's a dependable service and the tools are simple to understand and use. The status features are especially nice and I particularly appreciate the invisible option since it gives us a bit more privacy when needed.

Cons

Since this is a service that is frequently used for free, connection issues can happen quite often.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

7

Functionality

9

MHI

Moustapha HASSAN IBRAHIM

Education Management, 500+ employees

More than a year

4.0
March 2024

powerful collaboration for research teams

Pros

Microsoft Teams is widely used for team communication and collaboration and it comes with a solid set of features including instant messaging, audio and video calls, file sharing, scheduling events and more. Another big advantage is how well it connects with other Microsoft tools like Office 365, SharePoint and OneDrive which makes working together on documents and projects much more practical. In our case, we regularly rely on it for video conferencing during different research projects with our partners.

Cons

One area that could be improved is the affordability and adoption of Microsoft Teams for African universities that have limited financial resources. A helpful step would be to introduce special pricing or discounts that better match the economic realities of these institutions. This could mean offering a tiered pricing model based on the university's size and budget or creating dedicated packages for educational institutions in developing countries. Microsoft could also consider working with governments or non-profit organizations to offer subsidies or grants that help cover implementation costs. That kind of support would make Teams more accessible to African universities and strengthen collaboration and communication between students and faculty.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

9

AF

Andreza Falqueiro

Graphic Design, 1-10 employees

More than a year

5.0
March 2024

Practical global connections

Pros

Being able to connect with people anywhere in the world in such a practical way is a huge plus. The question-and-answer features also make a real difference whenever I'm speaking with my clients.

Cons

The image quality could be better. At times, clients have pointed it out when I'm presenting the work I was hired to do.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

AC

Aritra Chakrabarti

Financial Services, 500+ employees

More than a year

3.0
March 2024

remote collaboration made easy

Pros

Working remotely has been much more effective with Microsoft Teams and the support for third-party integrations makes it even more useful. I can share files, stay in touch with teammates, set up status calls and handle knowledge transfer sessions with reliable screen sharing and video recording. It also works well on both Android and iOS devices and the data security is another strong plus.

Cons

Some of the more advanced Teams features are only included in paid plans and those plans feel a bit expensive. On top of that, keeping up with notifications across a lot of teams and channels can get difficult and the platform really depends on a stable internet connection or it starts to lag.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

5

MW

Michelle Wildmann

Logistics and Supply Chain, 500+ employees

More than a year

4.0
March 2024

so conveninent

Pros

Communication is quick, the quality is solid and the platform is user-friendly overall.

Cons

At times, sharing documents and the screen takes a bit longer than expected. The video quality also drops when too many participants join.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

RK

Rick Kovacs

Wholesale, 11-50 employees

More than a year

5.0
March 2024

everyone loves it

Pros

Its really good! the communication between our employees is fast and efficient with it. The implementation cost was low and it runs without slowing down our system. The pop-up alerts are especially useful because most of our users are juggling 10-15 open windows across 2-3 monitors at once.

Cons

I really don't have any complaints. The only thing worth noting is that Microsoft seems to be pushing Teams but we'd still rather stick with Skype.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LT

Larry T

Government Administration, 51-100 employees

More than a year

5.0
February 2024

collaboration features are great

Pros

Working in Microsoft Teams feels very simple and it comes with a wide range of features that make collaboration really effective.

Cons

Every now and then, there are minor audio problems and some video lag but they can usually be fixed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JV

joel vibert

Defense & Space, 1-10 employees

Less than a year

1.0
February 2024

meeting accesscould improve

Pros

Honestly, I didn't get much value out of it. The product felt very average overall and the only reason I used it was because my university required it.

Cons

Getting into meetings almost never worked properly and because of that I was regularly marked more than 10 minutes late even when I had arrived early. Notifications hardly ever worked and the meeting link often wouldn't show up at all. A lot of the time I had to log out and back in just to make it appear which was extremely slow and usually meant confirming my email and phone again.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

2

FW

Frederik Wulff

Information Technology and Services, 500+ employees

More than a year

5.0
February 2024

Its great

Pros

One big advantage is that communication can also happen with external people which is really useful. On top of that, all the functions are very adaptive to use. The tool can also be used as a document management system for both internal and external users and that brings a lot of added value.

Cons

The integration with Microsoft Office is available but it does not always work particularly well. At times, files have to be downloaded first and then edited locally instead.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Computer Software, 500+ employees

More than a year

5.0
February 2024

fantastic app efficiency

Pros

Everything about the app runs really efficiently and the overall performance has been excellent. One feature I especially love is the "grant screen access" option which has been incredibly useful.

Cons

A bug I've noticed between the PC and Android app happens when Bluetooth headphones are connected after a call has already started. The headphones don't switch over automatically so the only fix is to end the call and reconnect with the person again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DB

Django Bola

Computer Software, 11-50 employees

More than a year

5.0
February 2024

updates are good

Pros

Right away, the user-friendly design and ongoing improvements in Microsoft Teams really stand out to me. Compared with other software solutions, it never feels like I'm still using the exact same features and interface as I was a year ago. That's probably thanks in part to AI-driven enhancements as well. Microsoft Teams is doing everything right here by delivering regular updates and over more than a year of using it, I honestly haven't experienced a single outage.

Cons

Honestly, I can't point to anything negative about Microsoft Teams. I use it every day and I'm very satisfied with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

FL

Fanny LEJEUNE-TIBERGHIEN

Management Consulting, 101-500 employees

More than a year

4.0
February 2024

amazing tool

Pros

Instant messaging works really well and it's very helpful for teamwork and sharing documents with others.

Cons

It can't be used offline which is a limitation.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

GC

Giselle Chaves

Marketing and Advertising, 1-10 employees

Less than a year

5.0
February 2024

top choice

Pros

I've come across a lot of advantages with it, it's a really good piece of software.

Cons

No, I haven't found any drawbacks at all.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MB

Martin Bishop

Automotive, 1-10 employees

More than a year

5.0
February 2024

so good

Pros

Works really well for both business and personal use which is exactly what I needed. I can also use the meeting feature to chat with my team worldwide and that's been perfect.

Cons

Honestly, I can't really fault it. I'm not going to invent an issue just for the sake of having one.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AP

André Palma

Automotive, 500+ employees

More than a year

4.0
February 2024

simple to use

Pros

It really organizes daily communication with my colleagues and it makes screen sharing and setting up meetings a breeze

Cons

The video quality tends to fall short in larger meetings with lots of people

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

SVDM

Stephan van der Merwe

Computer & Network Security, 1-10 employees

More than a year

5.0
February 2024

solid collaboration across microsoft 365

Pros

Whether I'm on the Teams app or using the web version, I can instantly chat with colleagues or customers and jump on calls without any hassle. It also makes sharing documents and collaborating on them really convenient, plus it comes with many other useful features. Since it's included as part of the Microsoft 365 bundle, it fits nicely into the rest of our workflow.

Cons

One downside is that video calls can use quite a bit of bandwidth at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Education Management, 500+ employees

More than a year

5.0
February 2024

loved by eveyone!

Pros

Using it has been very simple. The way it connects with third-party tools and software makes it an even better communication platform, helping my team and me collaborate well even when we're not in the same place.

Cons

Something I'd still like to see in Teams is more visual customization, along with ChatGPT integration.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

MK

Malika Khanna

Writing and Editing, 1-10 employees

More than a year

4.0
February 2024

saves time

Pros

Across the organization, this has been a really useful tool for handling day-to-day meetings and planning presentations. The chat feature works really well too since it lets you share files, message people and reach others instantly.

Cons

The screen sharing during meetings can be unreliable from time to time. It's usually nothing major and can be fixed on the spot but it still interrupts the meeting and creates a gap in communication. The mobile interface also could be better.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

PP

Patrícia Pimenta

Human Resources, 51-100 employees

More than a year

5.0
February 2024

practical and quick to learn

Pros

Working with Teams has been a really positive experience because it's simple to use and quick to understand. I even use it with clients who have almost no familiarity with tools like this and they're still able to pick it up and use it without much trouble.

Cons

At times, it can get a bit slow during meetings when several people are connected at the same time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Cosmetics, 51-100 employees

More than a year

5.0
February 2024

fantastic fit!

Pros

Right away, the biggest advantage has been how well it works with Microsoft products like SharePoint, Office and Outlook. It's also very user-friendly so getting started and using it day to day feels simple.

Cons

The group chat feature could be better and integration with external tools still feels limited.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9