Total 309 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Construction, 1-10 employees

Less than a year

4.0
March 2026

alerts are spot on

Pros

Ever since ive been using this tool, it made my day-to-day collaboration really convenient. It gives work teams a solid mix of individual and group chat, calendars and planning lists all in one place. Setting up remote meetings through Teams is especially simple. I used it every day for nearly a year while working remotely and the Planner tab was also useful for organizing projects and keeping track of progress.

Cons

What's still a bit unclear is how Microsoft To-Do connects with the Planner feature inside Teams. That integration could be much more adaptive. It would also help if Teams offered a better way to schedule tasks across a full work week directly within the Planner.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

7

AZ

Andrew Zolman

Construction, 101-500 employees

Less than 6 months

2.0
March 2026

Status doesn't help

Pros

After using Teams at several companies, I can say it's the most feature-rich video conferencing platform out there. When all of the added features are configured and tailored properly, it really becomes the best option for communication and collaboration. It's free to use and it connects especially well with other Microsoft tools like SharePoint which makes separating projects and managing work across large companies possible without extra steps or added costs.

Cons

On the downside, while Teams is simple enough for individual use, bringing it into an Azure environment takes more advanced knowledge and technical skill. Also, support for Microsoft's free products is usually better through online forums or the broader user community than through direct customer service.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

3

Functionality

5

GP

Gunnar Pfaff

Mental Health Care, 500+ employees

More than a year

5.0
March 2026

fantastic for team coordination

Pros

Actually, its really simple to use and it makes staying in touch with coworkers outside the office much more convenient. It keeps discussions organized and makes quick collaboration possible which helps improve overall efficiency.

Cons

A drawback with it is that it can use a lot of system resources and sometimes makes my computer run slower especially when I have several programs open at once.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

MB

Mayted Bustos

Hospital & Health Care, 500+ employees

More than a year

4.0
March 2026

Easy to use

Pros

Being able to communicate with team members more easily is the part I appreciate most and management can also quickly see whether someone is online or away from their desk.

Cons

One thing I don't care for is that during video calls, the camera can sometimes glitch and reveal your background even when you have it hidden.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

CB

Camille Borne

Furniture, 11-50 employees

More than a year

5.0
March 2026

feature-packed

Pros

If you're after a solid alternative to Slack, Asana and all the other newer tools out there, this one is definitely worth considering. The value for money is better and the fact that it's already included with a Microsoft 365 subscription makes it even more appealing.

Cons

These days, it feels far too visually cluttered because of the AI integration. It hasn't lost any functionality but the interface now comes across as overly crowded to me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

LF

Lauren Freeman

Hospital & Health Care, 101-500 employees

More than a year

4.0
March 2026

Organized chats

Pros

Teams has been excellent for me. I use it every day at work for all kinds of tasks. It lets me see who's online and available without needing to message anyone or ask around. I can chat one-on-one and also set up group conversations quickly which makes it simple for my team and coworkers to share updates and information fast. I also really value the video calling feature in Teams. It works well for professional use when speaking with clients or holding online meetings if they can't make it into the office and it's just as useful on the social side for staying in touch with friends and colleagues.

Cons

I honestly haven't run into any downsides with Teams, whether I'm using it personally or for work.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Hospital & Health Care, 500+ employees

More than a year

5.0
March 2026

Love Teams

Pros

Fantastic for us!! We rely on it for just about everything, from meetings and messaging to sharing documents. The interface feels very adaptive which makes the whole platform simple to navigate and use.

Cons

Haven't come across anything I dislike about Teams. The only minor issue is that I occasionally miss notifications on the mobile app but that seems more related to my phone than to Teams itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL

Jayden Lee

Hospital & Health Care, 11-50 employees

Less than 6 months

5.0
March 2026

excellent value

Pros

Keeping projects on track has been much easier with Teams because it lets me stay in touch with my own team and quickly reach other departments when needed. It's very simple to use and since it comes with the Office 360 package, the value for money is excellent. Support has also been reliable which is what I'd expect from a Microsoft product and the customizable emojis are something a lot of people around the company genuinely enjoy.

Cons

It does have the occasional bug which is pretty normal for Microsoft apps but those issues are usually fixed within 24 hours. Nothing that has caused any real concern.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AS

ALFREDO Sanchez

Legal Services, 11-50 employees

More than a year

5.0
March 2026

teams keeps work connected

Pros

It's been really nice using the teams chat at work. It gives us a simple way to stay connected for both internal communication and conversations with people outside the company.

Cons

Don't have anything bad to say about Teams. Everything feels clear and very simple to use and the project management side has been excellent too.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

SR

Sam Rogers

Medical Devices, 51-100 employees

Less than a year

5.0
March 2026

Perfect

Pros

Microsoft Teams has been really useful for getting in touch with coworkers quickly, no matter where everyone is working from. I also use the meeting feature on a regular basis and it's become a big part of how we stay connected.

Cons

From time to time, I run into video connection problems even though that same internet connection works fine when I use Zoom.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

HR

Hayden Redmond

Construction, 101-500 employees

More than a year

5.0
March 2026

my review

Pros

This has become a central part of communication at work. Instant messaging and file sharing with colleagues have made collaboration feel much more smooth, with very few barriers. The Teams interface is simple so it's simple for anyone to use and find whatever tool they need. The standout part for my role is being able to instantly share large files and videos for others to view which saves me a lot of time and effort compared with switching between different platforms.

Cons

The away status (orange light) appears a bit too quickly if I step away from my laptop for even a short moment. When working from home, that can come across badly since Teams has become one of the main ways people judge whether someone is actively working or not.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Wholesale, 51-100 employees

More than a year

5.0
March 2026

clear communication with teams

Pros

Teams works really well for our office's day-to-day communication and feels very user-friendly. We use it all day long without any trouble and I'd definitely recommend it to other businesses.

Cons

Something that could be improved is making old conversations easier to remove when an employee is no longer active, instead of just having the conversation remain there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Sierra Shipman

Hospital & Health Care, 500+ employees

More than a year

5.0
March 2026

Positive experience

Pros

Having video meetings, calls, private or group chats and file sharing all in one place has been really useful for staying connected with teams.

Cons

Microsoft Teams video meetings could still use some improvement. Every now and then, the meeting links don't open properly for me so I end up entering the meeting code by hand.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

FC

Francesco Conetta

Computer Software, 11-50 employees

More than a year

5.0
March 2026

impressed with it

Pros

Teams really makes internal communication simpler, chats are instant, meetings start without any hassle and the integration with Outlook plus Office files lets you work continuously without jumping from one app to another. It's also very handy for managing workgroups and topic-based channels which help keep everything organized.

Cons

The app tends to use quite a lot of resources especially on older computers and that can slow down startup or cause small lags during meetings. Also, notification management isn't always accurate, sometimes alerts arrive late or overlap which creates a bit of confusion.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JPG

Jay P. Gentile

Medical Practice, 1-10 employees

More than a year

5.0
March 2026

Nice

Pros

Being able to reach important teammates and partners quickly has been a big advantage. Keeping key documents stored and accessible has also turned out to be very helpful.

Cons

At times, it felt limiting that we couldn't add an actual meeting link unless we started from the calendar first.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AJ

Amanda J

Building Materials, 500+ employees

More than a year

5.0
March 2026

easy messaging and file sharing

Pros

One thing that really stands out is how tightly it connects with other Microsoft tools like Loop, Tasks and Copilot. The Copilot features have been a huge win especially during long or more complex meetings with a lot of people contributing in the chat. It can handle note-taking, help turn discussion points into assigned tasks and overall has been the biggest advantage for me by far.

Cons

A feature I really wish it had is the ability to change how my cursor looks while I'm presenting. That would make it much easier for others to follow exactly what I'm pointing to instead of confusing it with their own cursor. It would also help a lot when people are taking screenshots since I could make my cursor stand out more clearly. I'd really love to see that added.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AC

Angel Chan

Farming, 11-50 employees

More than a year

4.0
March 2026

it has everything

Pros

Since the COVID period, Microsoft Teams has been a dependable part of daily collaboration. The video conferencing quality is strong for both one-on-one calls and group meetings and it also handles virtual events, presentations and audio calls really well. Features like screen sharing, whiteboarding and meeting recording make communication clearer and help keep work productive. It runs well on PC, Mac, tablets and mobile devices so staying connected from anywhere is not a problem. Teams also makes it possible to communicate through chat instead of depending so much on email, work on files together securely in real time and store documents in the cloud which cuts down on local storage and makes the workspace more efficient.

Cons

Con is that frequent messages, meeting reminders and channel updates can become distracting when notification settings are not managed carefully.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

JF

jane fabella

Professional Training & Coaching, 500+ employees

More than a year

5.0
March 2026

features are good

Pros

Having Microsoft Teams handle communication and collaboration in a single place has been really helpful. Chats, meetings and file sharing are all simple to keep track of which makes it easier for our team to stay connected and get work done more efficiently.

Cons

Nothing too bothersome!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Transportation/Trucking/Railroad, 500+ employees

More than a year

4.0
March 2026

copilot and integrations shine

Pros

Really really helps to have chat, meetings and file sharing together in one hub. Setting up meetings is simple and it's nice being able to jump on calls without dealing with dial-ins. It makes remote and hybrid work a lot more effective and it's especially useful for quick conversations that don't need a formal meeting. The integration with Outlook and the rest of Microsoft 365 also works really well.

Cons

One downside is that notifications can become pretty noisy when you're part of a lot of teams or channels. There are also so many features that it can feel a little overwhelming at the beginning and it takes some time for people to figure out the best ways to use it.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

6

CT

Craig Tobin

Import and Export, 51-100 employees

More than a year

5.0
March 2026

reliable collaboration across devices

Pros

Day to day, I rely on it constantly and have even taught myself a lot about SharePoint and OneDrive along the way. It's become the industry standard for a reason and companies can roll it out and start using it without much trouble.

Cons

Every now and then, shared screens act up and memory-related issues pop up which can lead to dropped calls or force a meeting to be restarted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10