MightyCall
Last Updated
Overview
Teams handling high volumes of customer calls benefit from call routing, real-time supervision, and shared inbox management for smoother operations. While call recordings on mobile can sometimes be inconvenient, MightyCall provides reliable call quality and responsive support. Overall, it suits small and mid-sized businesses needing organized, cloud-based call center management.
MightyCall Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
MightyCall Features
Calling And Texting
MightyCall provides business communication through SMS, MMS, voicemail, web phone, and mobile or desktop apps. The software allows users to manage messages, calls, and contacts efficiently while maintaining a professional presence. Features like caller ID, voicemail-to-text, and number porting enhance productivity and communication consistency.
Call Handling
The platform offers comprehensive call management, including routing, IVR, call queues, forwarding, and auto attendants. MightyCall enables organizations to create custom call flows, manage simultaneous calls, and direct calls according to business hours or VIP lists, ensuring customer inquiries are efficiently routed to the right agents.
Auto Dialers
MightyCall includes predictive, progressive, and preview dialers to maximize agent efficiency. AI answering machine detection and voicemail drop allow teams to connect with real customers while minimizing downtime. The software automates outbound campaigns and improves agent productivity by managing call timing and contact prioritization.
Analytics And Reporting
The software provides real-time dashboards, call logs, auto dialer reports, and team productivity insights. Managers can monitor agent performance, track campaign outcomes, and make informed decisions. AI-generated call summaries offer quick overviews of conversations, enabling supervisors to review key points without replaying entire calls.
Call And User Management
MightyCall supports live call monitoring, barging, whispering, and intercepting coach agents in real time. Advanced roles, permissions, custom statuses, and extensions allow teams to control call access efficiently. Call duration limits and supervisor workspaces ensure that all calls are handled effectively across the organization.
Pros And Cons of MightyCall
Pros
Intuitive call routing and flow builder
Reliable call quality and uptime
Responsive and knowledgeable customer support
Cons
Mobile notifications vary by device
Texting workflows favor shared visibility
MightyCall Reviews
Total 14 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars36%
3
Stars7%
2
Stars7%
1
Stars7%
Share your experience
Information Technology and Services, 1-10 employees
Less than 6 months
“missing call line visibility”
Pros
Porting our numbers was completed faster than the timeline they originally gave us and some of the admin setup and configuration tasks were fairly simple to handle.
Cons
A major frustration is that in many common situations, like using the mobile app or the PC softphone, there's no way to tell which phone line a customer is calling. On top of that, sales and support ignored us far too often and if you need extra voicemail boxes, you can't purchase them separately so you're forced to pay for full user accounts which gets expensive.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
Wholesale, 1-10 employees
Less than a year
“secure virtual phone system”
Pros
This is a secure virtual phone system that gives businesses an online phone number.
Cons
The software can lag or glitch when the internet connection is slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Mental Health Care, 1-10 employees
Less than a year
“Smooth call flows”
Pros
Each practitioner at my clinic can customize their own call flow based on what works best for them which has been really useful. Having the option to add a second phone number also gave me the flexibility to set up a separate line for another clinic while still keeping everything connected to my original business. That meant I didn't have to create a separate user account and the whole setup was very quick. Even better, the second business line was already included in my plan so there was no extra cost to add it.
Cons
One issue I run into from time to time is that the app doesn't always sync properly with my wireless earbuds or wired headphones. On top of that, the speakerphone option isn't consistently available when I need it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does MightyCall have a mobile app?
Yes, MightyCall offers a dedicated mobile app for Android and iOS.
What types of pricing plans does MightyCall offer?
The Pricing for MightyCall is Core $20/user/month, Pro $30/user/month, Power $40/user/month, and Enterprise with custom pricing. Get a detailed MightyCall cost breakdown tailored to your specific requirements.
What level of support does MightyCall offer?
MightyCall offers support through phone, email, help center, and live chat.
Who are the typical users of MightyCall?
MightyCall features are used by a wide range of industries and sectors, including call centers, real estate, finance, solar, education, insurance, staffing, logistics, marketing, professional services, and nonprofit organizations.
What other apps does MightyCall integrate with?
MightyCall supports integration with multiple systems and platforms, such as HubSpot CRM software, Salesforce, Balto software, and Zapier software.
Does MightyCall offer an API?
Yes, MightyCall offers an API.
What language does MightyCall support?
MightyCall primarily supports English.