Overview
NICE Nexidia is an analytics software that analyzes speech and text data from customer interactions. While it has a learning curve, it offers detailed insights and seamless integration with business systems, helping organizations improve customer experience and operational efficiency.
NICE Nexidia Specifications
Call Recording
Call Monitoring
Call Reporting and Analytics
Speech Analytics
What Is NICE Nexidia?
NICE Nexidia is an AI-driven interaction analytics platform designed to provide detailed insights to businesses by analyzing and deriving information from their audio and video interactions across multiple channels. Developed from over 20 years of research, it offers capabilities such as regulatory compliance monitoring, customer journey analysis, and performance measurement. This makes it a valuable tool for industries like legal, finance, and healthcare to improve customer experiences.
NICE Nexidia Pricing
NICE Nexidia Integrations
The NICE Nexidia supports integration with multiple systems and platforms, such as:
- Consilio
- IPRO Tech
- Relativity
Who Is NICE Nexidia For?
NICE Nexidia is ideal for a wide range of industries and sectors, including:
- Legal
- Finance
- Healthcare
Is NICE Nexidia Right For You?
NICE Nexidia is the perfect choice for anyone looking for advanced interaction analytics that cater to industries like legal, finance, and healthcare. The software helps businesses enhance their customer interactions while improving compliance and driving performance. If you're seeking a solution that provides deep analytics and helps you operate your business more efficiently, NICE Nexidia could be the best fit for your needs.
Are you still unsure about NICE Nexidia? Contact our customer support at (661) 384-7070 for further guidance.
NICE Nexidia Features
The Phonetic Advantage allows NICE Nexidia to search and analyze audio recordings based on how words sound, rather than relying solely on their spelling. This makes it possible for users to find relevant information even in noisy environments or with different accents. It's especially helpful when dealing with large volumes of audio data.
NICE Nexidia’s Audio Discovery Solutions make it easy for businesses to gather insights from large sets of audio recordings. It allows users to quickly review and organize recorded customer interactions, making it easier to identify trends, improve service quality, and ensure that no important information is missed during the analysis process.
These Advanced Analytics ensure that businesses can gain valuable insights from both spoken and written data. By identifying trends, measuring sentiment, and spotting key phrases or topics, it helps analyze customer interactions. These insights can be used to improve customer service, monitor performance, and make informed decisions that lead to better outcomes.
Nexidia Search in Practice is a powerful search engine that allows users to quickly find specific information in large audio or text datasets. Whether it’s a keyword, phrase, or even a specific tone of voice, this feature ensures users can quickly locate relevant interactions, saving time and improving productivity in their research.
NICE Nexidia provides Compliance Management tools that help ensure all interactions meet regulatory standards set for businesses in the financial sector. This feature automatically monitors recorded customer interactions and makes it easy for financial services to stay compliant with industry rules and regulations, while reducing the risk of non-compliance penalties.